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7,6
Rented in Cutler Bay 177th on US 1
Punti positivi: We were greeted with a pleasant handshake from the MGR Alain, who was very nice, attentive and helpful.
Punti negativi: Our tire light came on early in the trip and we had to keep putting air in our front 2 tires but when we reached our destination 6 hours away in a remote area Alain arranged for a tow from our rental home to a Firestone an hour away and arranged for it to be towed back the next day. Even though it was not the best convenience to be without a vehicle for 24 hrs we survived. Alain took care of us when we returned the can after our trip and was very nice throughout the process.
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3,6
Review
Punti negativi: My car smelled like cigarette smoke. When I called the Homestead office they said that the Miami office would give me some credit. When I dropped the car at Miami they said they couldn't because it was a closed ticket that only Miami could fix. I called aMismi AGAIN and they did nothing to rectify the. Never had such poor service from Enterprise EVER!!
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2,0
Arrogant local office refused to provide the vehic
Punti negativi: As soon as I made the reservation I called the local office to confirm availablility and that the car would be dropped off when I arrived at the local airport. The agent confirmed at that time. I then called again the day I flew in to confirm that morning. Again the appointment was confirmed. So I get there, and call the office to have them drop the car off as discussed. The agent that answered this time was the most arrogant unhelpful person I have ever dealt with. Furthermore he flat out refused to bring us the car we had reserved, stating that the reservation was not valid for dropping off the car, even though I have the other reps stating this would be done on recorded phone calls. He ended up hanging up on us claiming that he was the manager of the store and that he couldn't get in trouble for ignoring our reservation. Needless to say I won't be booking a car via kayak / enterprise again! Fortunately the airport manager let us borrow a car for the day, or we would have been stranded!! I think I will make a little YouTube video out of this cat and his complete disregard for his customers. Maybe make a shortcut link to it out of something like enterprisecarshomestead.com.
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10,0
Enterprise- Homestead, FL . Perfect!
Punti positivi: Great, great service with patience because I have none. They explained everything. No hidden agendas, no insurance sales push but I did take insurance because in Miami you cant' safe enough. Adrian was very professional, as was her trainee. Will use again for sure.
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3,6
Review
Punti negativi: My car smelled like cigarette smoke. When I called the Homestead office they said that the Miami office would give me some credit. When I dropped the car at Miami they said they couldn't because it was a closed ticket that only Miami could fix. I called aMismi AGAIN and they did nothing to rectify the. Never had such poor service from Enterprise EVER!!
recensione fornita da
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2,0
Arrogant local office refused to provide the vehic
Punti negativi: As soon as I made the reservation I called the local office to confirm availablility and that the car would be dropped off when I arrived at the local airport. The agent confirmed at that time. I then called again the day I flew in to confirm that morning. Again the appointment was confirmed. So I get there, and call the office to have them drop the car off as discussed. The agent that answered this time was the most arrogant unhelpful person I have ever dealt with. Furthermore he flat out refused to bring us the car we had reserved, stating that the reservation was not valid for dropping off the car, even though I have the other reps stating this would be done on recorded phone calls. He ended up hanging up on us claiming that he was the manager of the store and that he couldn't get in trouble for ignoring our reservation. Needless to say I won't be booking a car via kayak / enterprise again! Fortunately the airport manager let us borrow a car for the day, or we would have been stranded!! I think I will make a little YouTube video out of this cat and his complete disregard for his customers. Maybe make a shortcut link to it out of something like enterprisecarshomestead.com.
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