Auto a noleggio economiche a Charlotte

Slow service

Punti positivi: Great gas mileage. We're given Fusion Hybred

Punti negativi: Waited in line 45 minutes to pick up the car. Windows extremely dirty on the inside.

false advertising

Punti negativi: My reservation email stated that I got unlimited miles however once I got there they told me no it didn't come with unlimited miles. I showed them my email and printout that stated unlimited miles and they basically said my email didn't matter. I had to pay an extra 100 for unlimited miles so the total ended up being way more than the competitors price. I asked for manager and they gave me the run around. I was in a rush and needed the car that day so I went ahead and paid their price. I felt tricked and they didn't care.

No cars were absolve when I arrived

Punti positivi: Not much

Punti negativi: I booked a car and when I arrived there was a waiting list of 20 people and no cars available. I waited for 2 hours.

Horrible

Punti positivi: Front desk lady was nice

Punti negativi: Didn't find out until I got there that bc I live in the city I only had 150 mile limit. Went with enterprise who ended up being cheaper.

Go Directly to the car rental website

Punti positivi: I like the fact that K****k showed me a lot of options to renting a car.

Punti negativi: Do not like the extra fee's that I got once I picked up the car. Was told I also did not have to buy insurance if I already have my own personnel insurance (website did not mention that).

Lazy people working here.

Punti positivi: Drop-off lady....had to blow my horn to get her off her rear from playing on here phone to check me in. Promise to email me my bill immediately because she didn't want to print it out and never sent it.

Punti positivi: They had cars available for upgrade

Punti negativi: My brother got his $60 cheaper for the same time and had the same premium car

dissatisfied customer

Punti positivi: I chose my car online a Mitsubishi gallantry when I arrived after waking a 3am to arrive at 9:30 am Alamo offered me the smallest car I've ever seen! Not a 4 door but a 2 door possible fiat! I had to upgrade and pay $90.00 for a decent size car, very disappointing, and that money was not part of the budget.

Terrible experience

Punti positivi: Nothing

Punti negativi: We weren't informed before going to pick up the car that we were required to have a credit card for the transaction and deposit. A debit card wouldn't work. We don't have credit cards, we are smart and don't have or want to use credit. Day shot, no time to find another vehicle. If this is a policy perhaps make sure it is known before making the reservation.

Price paid didnt match what price I expected to pay.

Punti positivi: Nothing

Punti negativi: Will not use Kayak for a rental car again, it was very challenging to put in actual flight times when booking. Very poor.

Punti negativi: I had never noticed that I had paid for the rental ahead of time. I feel that was sneaked in there. I will not be using Kayak again.

Vehicle reeked of cigar smoke; Would not provide alternate vehicle

Punti positivi: Facility located within airport complex Easy dropoff after rental

Punti negativi: Vehicle was not cleaned and smelled strongly of cigar smoke throughout rental period; Windshield had haze/film on interior No available attendants to assist with vehicle selection When I called to say the smell was not bearable, they said they would replace the vehicle, but then said there were no vehicles in stock; Currently working with them to get a refund

Poor customer service!!!!

Punti positivi: The car started.

Punti negativi: Bottom end car, ridiculous rate, poor customer service!!!!

Punti positivi: Car was ready when promised.

Punti negativi: At pick up, staff was curt. No explanation of the tolling feature, which became an issue. When I got to where car, it still had a bunch of bugs on it, giving the impression it had just been returned and. It prepped. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. The needle was below the F, and a full tank, as I saw later, goes beyond the F. It was late, the staff wasn't overly helpful or friendly, and I did not go back. I just topped off the air the next morning as all 4 tires were low, more than 10 psi below recommendation. The car worked fine on the first leg of the trip. On the second leg, after paying 2 tolls in cash, the tool booth collector told us it had already been charged to EZ Pass. Now, we read the instructions on the toll feature in the. At and made sure he door was closed, which allegedly would keep the tools from being charged. Yet every toll booth still charged EZ Pass. As the info in the. At said this would only happen if we opened the toll transponder's door, I was not happy. The worst, however, was the tires. As I was filling the car with fuel right before turning it in, the rear right tire went flat. Fortuntely there was an air pump right there. I managed to get air in the tire and return it to Avis without having to call for help and miss my flight, but it was a close thing. All in all, I expected much more from Avis. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more.

no cars when I showed up

Punti negativi: I took an uber for $40 each way from the airport and then I arrived for the staff to meet me in the parking lot and say no cars. very disappointed

Stranded

Punti positivi: Nothing

Punti negativi: The fact that I found out when I arrived that they didn't in fact have a car despite my confirmation.

Got cancelled

Punti positivi: Ease of booking and that's it

Punti negativi: While on my flight I received a voicemail that they no longer had any rental cars left. Why would they confirm a booking and then sell out. Did they know prior to my booking they had none left? Or did they continue to give customers cars that had no booking? Voicemail was very short with no explanation just that "they had no vehicles". This was a busy weekend I know. It don't confirm a booking if you have nothing!

Sent from Charlotte Airport to a $35 cab ride away

Punti positivi: Not much.

Punti negativi: Waited 40 min. in line at CLT then sent to offsite location for pick up. Despite multiple confirmations since my JULY RESERVATION I was told they had no cars. Eventually was given a 12 psngr van which broke down a block away(thankfully), then after many calls and more waiting, got a car. Unbelievably unpleasant.

Punti positivi: The car was clean and easy to drive

Punti negativi: I had to wait over an hour to pick up my car, that is an hour and 15 minutes past my pick up time! Very frustrating.

Punti positivi: advertising is misleading

Disappointing

Punti positivi: Courteous

Punti negativi: I was unable to use my debit card to rent a car. Being required to use my credit card without having a return flight is ridiculous. This policy should have been better communicated at the time I reserved my car.

Poor customer service

Punti positivi: Quality of car

Punti negativi: Rude customer service representative, try to charge me one day extra car rental as I was late by 13minutes to reach to settlement booth. Which was Bot even my fault as the representative inspecting the car took more time in verifying the car. I have to talk to supervisor to settle the dispute. The tone and language was abusive " WE CHARGE FOR EVERY MINUTE".

Punti positivi: I liked the fact that I could walk up to an area and just pick a car within that class. So many times you are just handed keys to a car, and you may not be able to fit luggage in it.

Punti negativi: I noticed some damage on the car before I got in. There was no one around to tell it to. Lastly, when I went to return the vehicle, none of the information that I provided at pick up was saved. I had to spend as much time at drop off as I did at pick up.

The worst traveling experience I have had

Punti negativi: I never got the car. After my flight being delayed four hours, the desk was closed and there was no avenue for late night pick up. I waited three hours all night for the office to open at 5:30am. Still, no one was there at 7:30am to attend to my reservation. Sleep deprived and worried about arriving to BE in a wedding on time, I had to rent a car on the spot from another provider. I am furious.

Gate issues, dirty vehicle, brake issues

Punti positivi: Price

Punti negativi: Dirty vehicle in rough shape. Computer and gate issues caused 30 minute delay at check out, brake chatter and brake issues.

Punti positivi: Pick up and drop off were easy. Car was clean. Had no problems on my trip

Punti negativi: When I picked up my car the representative said there was only a Kia Soul available unless I upgraded, then I could choose from a variety of vehicles.. I didn't want a Kia soul so I upgraded. When I went to the lot, there were many cars in my original class and did not even see a Kia Soul. For my upgrade, there was only one car available. Very disappointed that I was told to upgrade for no reason. Maybe she gets a bonus if she talks people into upgrades? I felt tricked.

Punti positivi: Not a dam thing. They ddnt rent me the freaking car

location was very hard to find, there was no direct phone number

Punti positivi: parking was fairly easy

Punti negativi: although i had an appointment, I had to wait over an hour for a car, then they a lady that came after me some how was able to leave with a car before me, it was all kinds of messed up. Then the location was not specific, for someone that does not live in the local area, it was a nightmare to find.

Worst Experience

Punti positivi: Nothing

Punti negativi: My pick up location was 20 miles away from the airport! That was not mentioned to me! I spend so much money on Uber going back and forth. Very disappointed.

Had to take a cab to the rental location.

Punti negativi: The rental location was not at the airport! Had to take a $38.50 cab ride to pick up my car. Thanks KAYAK!

Punti negativi: pick-up location was open until 12 noon only

Punti positivi: The car was okay to drive.

Punti negativi: The amount they wanted to charge for a GPS was exorbitant. Charging $9.99 for gas if the car wasn't returned totally filled was also way out of line. I had filled it before driving to the airport and there was not an accessible gas station immediately prior to the entrance to the airport so I was charges $53.59 for what probably amounted to a gallon or two. They also put a $200 hold on my credit card even though I had prepaid and the hold has yet to be removed. Not happy at all with this rental experience!

The worst experience I and my relatives experienced

Punti positivi: Nothing

Punti negativi: Read the previous box. I would never rent from Hertz in my life. The worst experience I had as a customer to be serviced by them.

Good price for a Minivan

Punti positivi: This was the best price for the amount of time I needed the Van. I was able to get the Week for around 300.00 if I would have went through Hertz it would have been closer to 700 +.

Punti negativi: Van was dirty and beat up.

Bait and switch

Punti negativi: Booked a car for 10AM 4 months in advance and two days before pickup was given a confirmation for 12 PM pickup. Totally suck experience. Buyer beware.

Never using Payless again

Punti positivi: Thank goodness Avis was able to rent me a car.

Punti negativi: Payless allowed me to book a rental car for 9pm, which is when they close. I was not able to rent a car after my flight arrived on Friday night. No one answered the phone and I was left stranded at the CLT airport waiting for a shuttle for 30 minutes. Obviously the shuttle never came. Unreliable, unprofessional, and disgusting. Went to Avis who was able to help me. The Avis counter said we might as well call it "Worthless" instead of Payless. Avis rents cars to upset Payless customers every day, and said that if Payless runs out of cars, they just close shop. Will never be using them again.

Failure of service

Punti negativi: Couldn't get me the car I needed. Was told I might be able to swap it out, which ended up being not possible. Returned the car and made other arrangements within 24 hours. Was charged for a full week anyway.

Very bad experience

Punti positivi: Nothing

Punti negativi: I made a reservation at Payless about a month ago. When I got to the rental agency (which is not in the airport, and the shuttle never came so I had to Uber), the employee told me that reservations don't matter and they had already rented out all the cars for the weekend. So I had to book the day of with another agency costing me over $300 more than i would have.

Punti negativi: No car available, no reservation held. Had to go without a car.

No drop off station for Payless at CLT

Punti positivi: The rental car garage is right next to the terminal so you can just walk straight into the airport, don't have to be bussed over from some far away lot

Punti negativi: There wasn't a Payless counter at CLT so I had to just write down my email address and leave it with Avis people and hope it was okay. I had no idea about this until I arrived and just hoped they were affiliated with Avis so I drove there

Easy drop off

Punti positivi: Quick and easy drop off

Punti negativi: There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.

Thrifty and Kayak -- Bad combination

Punti negativi: I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.

The highlight of this experience was surrendering the vehicle.

Punti positivi: It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.

Punti negativi: The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.

Worse than the DMV

Punti negativi: A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.

The Handling of the Car

Punti negativi: The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.

Not what I purchased

Punti negativi: I purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!