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Era solo di passaggio e avevo solo bisogno di un hotel prezzo decente e sono stato sorpreso dalla trattativa ho trovato su un hotel che nel mio libro deve essere di 7 stelle!!! Le camere erano spaziose e moderne, i letti e i cuscini sono molto comodi, Anche il bagno era molto bello!!!
La gomma La camera... I fattorini
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon! Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
Everything When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean. Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street. Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
Very clean. Friendly staff. Good food. Nice and comfortable bed!
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members... When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
Overall, a very nice hotel. Up to standard. Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time. My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.
Valet is super I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.
We really had a great stay there!!! The hotel and staff were excellent!!! The only complaint was the parking,,, the valet was great but wish they would have had a parking lot, but being in the city that is understandable.
It was my first time in Charlotte, staff left a very good impression!
It was very close to our venue of the concert at the stadium. Just a block away. But it was close to the metro station which had some shady people. But that's givin near any city area. There was bars and restaurants nearby. We had a good time. Just keep a close eye on yourself. But the view from our room was very nice of downtown. Especially at night when the building lights came on!
Nothing about this hotel is worthy of positive comment except the Valet Servicecleam Cleanliness. Service. Food. Beds. Quiet - the walls are paper thin. Elevator access - terrible. Response to problems - pass the buck. I do go to Charlotte a bit and I will NEVER stay here again.. Room was filthy with hair in the tub and used tissues behind the bed. The rolls were literally half baked dough. The beds could have been from the Spanish Inquisition. Worst of all was the front desk staff. While courteous, their answer was to pass the remarks on to Management and "see what could be done". Hey Hyatt - Don't make excuses, find solutions. It's called empowerment and unlike your hotel - It works!
The staff was great. Marvin is an excellent staffer. He was helpful and friendly.
The staff were all very friendly and helpful. The room was spacious and the bed very comfortable. Everything in the room was spotless. The location was very convenient. Breakfast provided lots of options and the staff serving it went out of their way to make everyone feel welcome. We were a bit surprised by the $22 charge for required valet parking but the valets were great. The morning we left, only one elevator was working, which caused a bit of a wait since we were on the top floor.
The location, staff, and room were great! Very helpful staff and comfortable beds. They only have 5 luggage racks, and there were non available upon check in or check out. It made it hard to transport our luggage with our 9-month old.
Good breakfast. Accommodating front desk personnel when wine bottles needed to be opened. Key required for elevator ; didn't always work, card keys frequently failed . Very difficult to figure out where the entrance was, especially since it was in an area of one way streets.
Great breakfast in the morning and great nightlife at the bar with amazing rooftop patio. Internet connection never really worked so we didn't make use of it.
The location is a few blocks away from where I would prefer to be, but otherwise this is the perfect hotel for business travel
No parking and pool is on same floor as upscale restaurant.
The layout of the room was great! And the bathroom was outstanding. The hotel was difficult for many members of our party to initially locate. All most everyone went to the Hyatt House, 2 blocks away, before finding the Hyatt Place. Increased signage is needed, given that the entrance to the hotel is not road side.
Il problema è che accanto c'è un complesso di bar e ristoranti e la musica di notte... a letto intorno a 2:00 del mattino. Quindi non posso consigliare
Concierge e il personale era incredibile! Questo è un vecchio hotel, non quello che mi aspettavo per un marchio 59 poll.
Il personale era molto cordiale Camere puzzavano come un portacenere vecchio di almeno 10 anni. Le camere sono sporche e vecchie. Molto rumoroso. Servizio parcheggio forzato. Mi piace Omni ma questo è fondo del barile
We typically stay at a Choice Hotel when we travel, but the wifey wanted to "step it up" for our weekend getaway, so we stayed here. The check in was really quick, room was spacious, & location was close to everything we like to do, such as shop, eat, and sightsee. The hotel is worth the price and now I think we will always step it up when we travel. Staff very hospitable. Even the housekeeper wished us best when we were checking out. Highly impressed!!! Shower was a bit small. I'm a big and tall guy, and shower was a bit snug. A microwave would be nice in the room.
I liked the cleanliness of the room The power went out and it was 80+ degrees in my room.
We made last minute reservations and there was no problem. Cost was reasonable. Shuttle to airport was invaluable -- on time, courteous drivers and available at convenient times. Desk crew was a little frantic, especially since it was not very crowded.
Our only complaint was some grape stems found on the floor behind the foot stool and extra conditioner left but no shampoo on second day.
Excellent accommodations and courteous, friendly and helpful staff. Also, a great value, considering the quality of the hotel, furnishings and amenities. We'll be back! On arrival late in the evening the hotel was out of a number of items on the menu, both food and drink. A bit frustrating since we arrived late and had counted on a late dinner.
Quiet. Friendly. Nice room. Needs smoking area for each floor.
Beds Hotel staff was uptight
Excellent hotel in every way, except was a little too expensive. Price was too high .
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Comfortable linens and an attentive staff highlighted our quick get-away weekend to this Queen City of the mid-Atlantic. It was a plant 15-minute stroll to the uptown area along quite, tree-lined streets. We expected queen and king-sized beds. We were given a room with two full-sized beds and ill-fitted sheets. The lighting was not all in working order, and my phone failed to charge overnight, leaving me curious about the staff electrician. There was no door in the walk-in shower, and the overspray nearly caused a slip on the floor of the cramped bath. It was a week after the DST time change, but the clock hadn't been touched. None of these issues was show-stopping, but noteworthy as a collection of caveats.
Design, ambiance, and yes even the shower. Pillows! Horrible pillows ... no support ... wasn't comfortable at all.
Decor Restaurant was a joke. Empty and expensive. Not a great value
Tutto intorno un buon rapporto qualità/prezzo. Il personale è cordiale. Facile da trovare, ecc. Sarebbe un ottimo posto per un soggiorno prolungato per affari. La colazione era... non è un gran che. Il personale non era troppo gentile. Ma non è stato questo il caffè dell'hotel dovrebbe essere tutto ciò che bene, ma è stato terribile.
Be careful if you stay at this hotel and plan to sleep. This property is situated directly across the street from the Epicenter which houses several very loud nightclubs. My room was on the street side and it was so loud I felt like I was actually in the club. Be sure to ask for a room on the back side if you want quiet. This is a new hotel so it was nice that everything was so clean and comfortable while I was awake.
The staff was very friendly and attentive; the location was great for attending events at the Times Warner Arena, shopping and dining; the room was clean, and very comfortable.
Ho trovato il tassista estremamente preciso (in positivo). Alla reception dovevo cambiare degli euro ma loro non offrivano questo servizio. Il tassista si e' offerto di farlo. Ha fatto controllare il tasso di scambio su internet e mi ha dato esattamente l'equivalente in dollari. (Il tassista era una persona convenzionata con l'albergo che abbiamo trovato giu' la sera per uscire a visitare la citta'). Niente. Forse dovrebbero cambiare almeno le maggiori valute (quindi tra queste l'euro).
Una degli Sheraton più belli dove ho soggiornato. Il personale è fantastico e le camere sono incantevoli.
Every staff member was personable and friendly. Quick responses to any question/issue. Nothing ever runs perfectly but it's a great company that responds and works to improve in the future. Their GM should be proud. No much. Restaurant menu could use more vegetables but that's just me.
Every representative of the hotel we encountered was awesome. They went above and beyond their duty to provide outstanding customer service. So impressed!
Nice place and location. Comfortable room Why did the cleaning staff try to barge into our room repeatedly starting at 8 in the morning? Seriously tried to come into room 3 hours before checkout, then tried two more times before 11am. Ridiculous.
Abbiamo apprezzato molto i letti e il comfort del materasso. Era anche molto bello avere un frigo e forno a microonde disponibili in camera. La lavanderia a gettone è sempre un'accoglienza aggiungere su. La piscina era bella e sempre vuoto. La colazione era buona. Mi è piaciuto l'aggiunta di yogurt greco. Il caffè era molto buono! Gran parte del personale era cordiale e accomodante. La "palestra " era OK, ma niente di più. Nessuna barbells, niente pesi. La macchina per andare in bicicletta e un tapis roulant non funzionavano. È stata una sorpresa per vedere le donne delle pulizie molto più attento a parlare al cellulare di fare il loro lavoro.
Nuovo, elegante. La cucina ha tutta l'attrezzatura necessaria per fare un pasto. Letti molto confortevoli. Pavimenti di legno duro erano abbastanza pulite. La colazione era buona, il personale era gentile. Soggiornerei ancora qua. Leggi recensioni prima di prenotare con più lamentarci per capelli sul letto, e questo è chiaramente un problema per l'hotel, come abbiamo incontrato e come ben. La parte posteriore della porta del bagno ovviamente non vengono mai puliti o, sulla base delle macchie quando è chiusa. Chiaramente questioni il personale delle pulizie deve affrontare. Altrimenti la camera era pulita. Le pareti sono sottili, quindi si sente tutto nel corridoio, e molto dalle camere accanto e sopra la vostra.
The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.
Prompt service. Bri and Turner very nice
Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.