The staff was friendly and helpful...good breakfast!
The room was surprisingly large and comfortable. It was extremely clean and well-kept. I found the breakfast to offer hot items, comfort foods and healthy choices -even for those with gluten-intolerance! The staff was helpful and the one request I had was met quickly and with courtesy. Nothing - it was just fine for me and my group!
The only thing I liked was the bed. It was very comfortable to sleep in. This hotel felt like a jail cell. I thought that the pictures on the website were misleading. I felt like the hotel staff was not attentive to the needs of the guest. I will never stay here again.
Edificio vecchio, ma comunque pulito. Il personale è cordiale. Riscaldamento /raffreddamento funzionante. Camera spaziosa per un letto matrimoniale king size. Gran parte delle camere hanno porte esterne. La nostra no perché era la terzo piano. Un ottimo rapporto qualità-prezzo
Era solo di passaggio e avevo solo bisogno di un hotel prezzo decente e sono stato sorpreso dalla trattativa ho trovato su un hotel che nel mio libro deve essere di 7 stelle!!! Le camere erano spaziose e moderne, i letti e i cuscini sono molto comodi, Anche il bagno era molto bello!!!
La gomma La camera... I fattorini
Value equation. A little bit far from the center of the city.
Place and confort poor breakfast. $10 for a lousy continental breakfast is too much. Similar hotels offer Internet for free
The location was convienent and the staff was very pleasant Very poor lighting!
Location The parking situation was terrible and the the quote of $8.00 on your sight is incorrect - its more like $10.00/day. This part was ridiculous and very much unexpected
The hotel overall was nice. Quiet great location, nice atmosphere.staff was very friendly bed super comfortable! The parts I didn't like, parking in their garage was $25 a day, which is ridiculous, if I had not parked elsewhere it would have been an extra $75! The other thing as the bathrooms were updated which was great except you have to climb completely into the tub to turn the water on and because of no shower curtain design water gets everywhetr
the modern design & location the restaurant was closed for remodeling and no room service or breakfast available. was not told this when booking. It changed all of our plans and I don't think we got full value for our money.
Every one that worked te hotel was very polite and helpful
Excellent hotel in every way, except was a little too expensive. Price was too high .
Beds Hotel staff was uptight
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Our only complaint was some grape stems found on the floor behind the foot stool and extra conditioner left but no shampoo on second day.
Excellent accommodations and courteous, friendly and helpful staff. Also, a great value, considering the quality of the hotel, furnishings and amenities. We'll be back! On arrival late in the evening the hotel was out of a number of items on the menu, both food and drink. A bit frustrating since we arrived late and had counted on a late dinner.
Quiet. Friendly. Nice room. Needs smoking area for each floor.
We typically stay at a Choice Hotel when we travel, but the wifey wanted to "step it up" for our weekend getaway, so we stayed here. The check in was really quick, room was spacious, & location was close to everything we like to do, such as shop, eat, and sightsee. The hotel is worth the price and now I think we will always step it up when we travel. Staff very hospitable. Even the housekeeper wished us best when we were checking out. Highly impressed!!! Shower was a bit small. I'm a big and tall guy, and shower was a bit snug. A microwave would be nice in the room.
We made last minute reservations and there was no problem. Cost was reasonable. Shuttle to airport was invaluable -- on time, courteous drivers and available at convenient times. Desk crew was a little frantic, especially since it was not very crowded.
I liked the cleanliness of the room The power went out and it was 80+ degrees in my room.
Abbiamo apprezzato molto i letti e il comfort del materasso. Era anche molto bello avere un frigo e forno a microonde disponibili in camera. La lavanderia a gettone è sempre un'accoglienza aggiungere su. La piscina era bella e sempre vuoto. La colazione era buona. Mi è piaciuto l'aggiunta di yogurt greco. Il caffè era molto buono! Gran parte del personale era cordiale e accomodante. La "palestra " era OK, ma niente di più. Nessuna barbells, niente pesi. La macchina per andare in bicicletta e un tapis roulant non funzionavano. È stata una sorpresa per vedere le donne delle pulizie molto più attento a parlare al cellulare di fare il loro lavoro.
Overall was ok Executive lounge breakfast was lousy as we were struggling to find stuff. The attendant was least interested in making sure about it.
Check out was really easy I found a coco roach inside my room and if you thought they would do something about it you're wrong. They wrote the issue down till maintenance takes care of it.
friendly stuff; good shuttle service; room size; food at restaurant bathroom old; shower not working properly;
Hotel is within walking distance of several restaurants. 20 minute drive from downtown Charlotte.
comfortable, clean and quiet
The room quality, the aesthetics, and the bed! Small bathroom.
Everything was good
Wouldn't stay anywhere else but a Hilton
Very much enjoyed my stay, next door to the football and baseball stadiums. Room service was very good, food was excellent, staff very friendly as well. No pool :(
The staff, the breakfast, the LARGE room, everything was fantastic!
The hotel is located in a very prestigious area and close to outstanding shopping mall. Parking availability
conveneient location next to south Parl Mall. Great spacious 2bed suite and great value hotel is getting a little old and not the high of luxury
As their name suggests, you find all the things you would expect to find at a Marriott. Very clean from bottom to top, comfy beds, nice views of the city (maybe not from every room), extremely conveinient downtown location, and very friendly staff. I stayed on halloween for $100 on kayak and the front desk staff were in costume and very nice! I'm usually wary of booking through 3rd party sites having worked in hotels and having seen all the issues that arise. However there were no problems, no extra fees (other than parking which was stated online), and no regrets. I would definitely stay again. I didn't like that i had to pay to park only one car. i did know before hand about the fee but it still seems like bulls**t to pay to park in the garage of the hotel you're staying in.
Friendly staff...easy check in...walk to everywhere Was there for concert and parked, checked in and not a worry after. Very clean VERY friendly staff. I will definitely stay again!
It was walking distance from my daughter Extremely loud housekeeping in the halls by 9:00am. Had difficulty getting them to clean our room.
Got stranded at the airport and needed a place ro stay for a night. Booked a king bed and got two doubles beds. But this was partly our fault because we need to check in so early. The staff did everything they could for us. Within walking distance to some great food spots. price was high what felt like out dated accommodations. The restaurant was way too expensive. Don't ask the cleaning staff anything... they won't understand you. Pool was ok. Gym was small.
The cleaning staff was extremely loud in the morning. The walls were also paper thin and could hear other people's conversations almost word for word.
Proximity to downtown and event venues; price; beds were comfortable; rooms were clean; front office staff were friendly and efficient; parking was easy; great environment overall housekeeping didn't clean room until after 4pm and never left enough towels for our family of 4; door latch did not work properly
My hotel room only contained a pull-out couch-- no bed! I was not aware that this was what I was renting when I reserved the room.
Prompt service. Bri and Turner very nice
Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.
The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.
Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time. My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon! Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
Overall, a very nice hotel. Up to standard. Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean. Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
Valet is super I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members... When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street. Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.
Nice place and location. Comfortable room Why did the cleaning staff try to barge into our room repeatedly starting at 8 in the morning? Seriously tried to come into room 3 hours before checkout, then tried two more times before 11am. Ridiculous.
Every staff member was personable and friendly. Quick responses to any question/issue. Nothing ever runs perfectly but it's a great company that responds and works to improve in the future. Their GM should be proud. No much. Restaurant menu could use more vegetables but that's just me.
Every representative of the hotel we encountered was awesome. They went above and beyond their duty to provide outstanding customer service. So impressed!
Staff was very friendly. Starbucks on site Short-staffed housekeeping
the staff is very friendly and helpful. the room exceeded expectation - bathroom is updated nicely and the bed was very comfortable. I didn't hear anything during my stay that would have kept me up. close proximity to uptown if that's what you are in town for. no complaints
Room, staff,breakfast all great
The staff were very helpful Nothing
I liked the layout of the room. The design was nice but the bathroom really sucked. The bathroom was tiny.
Great staff and service--everyone was very helpful and friendly. The rooms were spacious and clean and breakfast was enjoyable. The location was very convenient and the area/neighborhood was peaceful, clean and serene. There was a group of people on our floor that made a ton of noise one night as they came in and out of their rooms to visit each other across the hall. Honestly it felt like we were staying in a college dormitory. While I know that this is not necessarily the fault of the hotel, the noise carried heavily into our room during bedtime for our young son. It went on for an hour and was just miserable. We called down to the lobby to see if they could address it but, at 8pm, I'm not sure what they could have done.
The rooms don't come with a microwave.
I loved the room. It had a beautiful set up and the removable shower head was great. It was nice to have a mini fridge for storage and the bed was surprisingly comfortable. Breakfast was generic but sufficient if you wanted to save money and buy lunch and dinner later. When my partner and I first arrived the receptionist was on the phone laughing and giggling to who ever was on the other line. We were only second in line but had to wait at least 15 minutes for service. The other receptionist was servicing another family and was quickly on the phone after speaking with them. In came another receptionist reprimanding her co-workers in front of everyone in the lobby. Very unprofessional! After our 15 minute wait we get to the receptionist only to find out that even though we had a reservation we would have to wait another 15 to 30 minutes to get the room we wanted! After driving 11 hours to North Carolina, that isn't what you want to hear. So we took the room initially offered due to being exhausted. We stayed at the Hyatt house a few months back and preferred that one much much better. It got 5 stars across the board! This airport Hyatt had a small closet, leaving at least half of my dress to rest onto the floor
The bed was very comfortable. Staff was extremely friendly and helpful. Would definitly stay here again!!
Very friendly staff Large comfortable rooms Complimentary hot breakfast Starbucks in lobby Free internet Very thoughtful design
Clean and very friendly staff. Business center out of order.
The rooms are so small. Front lobby looks more like a crack house. Worn out sofas that I would not want to sit on in fear of bugs. Front desk spent more time on the phone then he did in checking me in. Gave me the room key and never said thank you or enjoy your stay. I took the key and said thank you to him. Al I heard was crickets from him.
I liked the price for the location You get what you pay for. It was what a $40 a night hotel should be.
Breakfast Not. Clean room had hole in the wall above the bed the TV did not work
Nothing at all. I went to the airport, sleeping in s chair at the airport was better than this place. It was horrible. I think it's funny they have a rewards program, I really doubt anyone uses this chain twice. Upon arriving, I bothered the front desk girl, I blocked her view of the television. The entire time checking in, she didn't speak to me or get up from her chair. The room was gross. By the desk, there was food on the wall from the previous guest, nobody cleaned up. The AC unit was too old and loud to have on while I watched tv or spoke on the telephone. Parts of the AC were laying on the floor. Menus and literature were soaking in the standing liquid that was in the desk. The toilet was not bolted to the floor, and rocked back and forth, you could hear water sloshing around, horrible odor in the bathroom. I would guess the seal is broken and that's raw sewer fumes. The shower was filthy and had been patched with something. I decided to not shower, I am sure I was cleaner than the shower. There were to soap or shampoo in the room either, and I didn't feel like asking Miss Personality at the front desk. There were pubic hairs on the bedspread and pillow case. So gross. I just went back to the airport, I wanted to sleep in a cleaner chair in a public airport terminal rather than try to rest at Microtel. On a positive note, the late shift girl there greeted me. That was the only positive thing I can say. If you are looking for a terrifying ride with a grumpy shuttle bus driver, this is your place.
I liked that there was NOT A FLOOD or that we had ELECTRICITY. That's about it The place smelled of smoke and other foul odors. The whole place. It was in a bad area of town. Beds were uncomfortable. Bathroom was old and hard to use. Would Never stay here again
I really liked how close it was to the airport and other food locations. The staff was unbelievably accommodating, specifically the shuttle driver Tim and the desk clerk Karol! They helped me find a delicious bbq place while i was laid over. Even offered to drive me there if there were not airport pickups, unfortunately there was. It's not the nicest hotel but it has 3 perks. AC worked well, water pressure was great, and it was close to the hotel with a free shuttle. The facilities were not very well maintained. Lots of scuff marks on the paint and general wear and tare was evident everywhere.
The location was close to airport Shuttle was not labeled with hotel name, desk clerk was rude when calling
Updated TVs Stronger Breakfast Smokey Smell No Printer No Exercise Room Cigarette burns in bedding Inattentive Staff
Phone was flashing constantly, cord was detached and broken. Breakfast was below average, cheap powdered cream for coffee, poor selection. Noise from other guests. Poor breakfast,
The check in girl was friendly. The room was well used and in poor shape. The refrigerator door would not stay closed. The bed was so worn out my wife and I kept sinking into the black hole in the middle. Made for a very uncomfortable sleep.
Located near interstate. The staff was extremely inattentive & rude. The front desk attendants acted as though it was a huge burden to even greet guests. When they had to interact with guests the staff instantly got attitudes and acted like the guests were an interruption to their day. Even for simple tasks such as checking in or out. The significantly smaller room than pictured was less than mediocre, at best. There was an unbelieveable amount of cigarettes burns on the furniture and the bedding. Only 2 electrical outlets worked in the entire room. The TV & the alarm clock was broken. The sheets on the bed were dingy & stained. The lock on the door was barely attached anymore. The floors were disgusting, as was the bathroom shower The wall trimming was completely detached from the walls in the bedroom and bathroom. Lastly, in the hallways of the floor I stayed on there was a very loud and a very public domestic dispute that occurred. And not one single hotel official came to check on the incident! There were literal screams for Help throughout the hallways. The staff was definitely informed & yet, they did nothing. The absolute worst hotel experience of my life!!
Location to the airport Very old building in need of much repair and renovation. Seems more like an apartment building with people staying long term. 3 TV channels, lumpy bed, poor a/c and a dirty bath tub. 2 Police cars were outside on two different occasions just a mess simply a mess......never again will I stay here.