Hotel a Charlotte

Punti positivi: i like how it was downtown....and that is were it ended

Punti negativi: the front desk clerk was rude and not well informed. She sent me on 30 min search for a pack of smoke. The room had a weird smell. The cleaning staff woke us up several time EVEN THOUGH we had a 1 pm check out

Punti positivi: Very clean, rooms were everything I had hoped, breakfast was amazing!

Punti negativi: There is construction going on in front of the hotel. Entrance is kind of hard to see.

Punti positivi: The gym is actually pretty well equipped for a hotel. The king studio suite I stayed in was spacious and well designed to feel more like a home than just an average hotel room. I appreciate the abundance of electrical outlets in the room, as well as the full length mirror.

Punti negativi: Not well soundproofed to the hallway.

Punti positivi: The employee's are incredibly helpful. The breakfast was great. Location was perfect. Rooms were sexy. Had a nice time getting away for a weekend.

Punti positivi: Ho apprezzato molto il mio soggiorno mi è piaciuta molto la posizione. Molto pulito, il personale è molto cordiale. Il servizio di parcheggio era incredibile.

Punti positivi: Ottima posizione e personale estremamente soggetto ricettivo, cerca

Punti positivi: Beautiful hotel!!

Punti negativi: Nothing I can think of

Punti positivi: There was so much to do at the hotel. I didn't need to leave to be entertained.

Punti positivi: I liked how clean and spacious the room was. I loved the bed and pillows.

Punti negativi: I would change two things about this place. 1. Wifi should not be an extra charge, it should be complementary. 2. Complementary breakfast would also be nice.

Punti positivi: The service was exceptional. Dinner was a dream. Reminded of the way they treat you at Pinehurst Hotel.

Punti positivi: Everything about the Ballantyne is perfect! The rooms are beautiful, the bed is extremely comfortable, and the staff is extremely attentive and helpful. I love staying at the Ballantyne!

Punti negativi: N/A

Punti positivi: This will be the place I stay at whenever I am in the area

Punti positivi: Very spacious and scenic. The ambiance was top notch!

Punti negativi: n/a

Punti positivi: First Class Hotel. It rates up there The Four Seasons Hotels. The priceline rate was truly amazing

Punti negativi: Not a thing

Punti positivi: I enjoyed the cleansing of the hotel

Punti negativi: The staff was not helpful at all. Not to mention rude. Especially the bartender close to

Punti positivi: The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.

Punti positivi: Prompt service.

Punti negativi: Bri and Turner very nice

Punti positivi: Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.

Punti negativi: They didn't offer free breakfast or coupons for the $13 'buffet'. Disappointed in paying over 150 bucks for a place and not given any sort of free breakfast.

Punti positivi: The location was terrific and hotel staff very friendly.

Punti negativi: The room was designed and decorated from the late '90s. All the furniture was pushed to one side of the room, like they had been cleaning the carpets. For the exorbitant price, the hotel was lacking a lot.

Punti positivi: Staff was very friendly.

Punti negativi: Nothing.

Punti positivi: Tutto era OK per bene, nulla è stato ottimo. Un prezzo equo per un equo hotey

Punti positivi: Pulito e tranquillo

Punti negativi: Non mi aspettavo qualcosa in un Hilton Garden

Punti negativi: I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.

Punti positivi: Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean.

Punti negativi: Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.

Punti positivi: The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street.

Punti negativi: Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.

Punti positivi: Valet is super

Punti negativi: I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.

Punti positivi: I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members...

Punti negativi: When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....

Punti positivi: I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing

Punti positivi: The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon!

Punti negativi: Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants

Punti positivi: Overall, a very nice hotel. Up to standard.

Punti negativi: Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.

Punti positivi: Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time.

Punti negativi: My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.

Punti positivi: Everything

Punti negativi: When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.

Punti positivi: Molto pulito. Il personale è cordiale. Il cibo era buono. Letto bello e confortevole!