Hotel vicino a
Lütfi Kirdar Uluslararasi Kongre ve Sergi Sarayi,
Istanbul

Punti negativi: Unfriendly staff and very uncomfortable airplane. Seats were bad

Punti negativi: We were really afraid from istanbul to beirut.

Punti positivi: Crew was good, cheap price

Punti negativi: Rough landing, and very poor luggage service upon arrival

Punti positivi: The price was good

Punti negativi: A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better.

Punti positivi: Crew was professional. Seat was not comfortable

Punti negativi: More space

Punti negativi: The company requires 15 Euro for a hand luggage even though we bought economy tickets which include 2 piece of hand baggage and duty-free. They claims that our tickets are "economy-light" (it was not written anywhere).

Punti positivi: Ground staff (check-in) not the happiest or most welcoming.

Punti negativi: Other airlines give a warm welcome. Getting to airport, plus the run up to a trip can be stressful. It is also where for me the holiday/trip begins and a smile, or even a 'have a good holiday/trip' said genuinely would really get things off to good start. I felt depressed.

Punti positivi: boarding

Punti negativi: crew

Punti positivi: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.

Punti negativi: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.

Punti positivi: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic

Punti negativi: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Punti positivi: Full bottle of water and continuous refreshments in flight.

Punti negativi: Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies

Punti positivi: Seats were super comfortable!

Punti negativi: No entertainment. New airport in Instanbul not efficient. 30 minutes everytime of taxi after landing and before take off. Flight as usual 40 minutes in delay.

Punti negativi: Cabin temperature was too warm

Punti positivi: crew

Punti negativi: delayed flight management