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The rooms were clean and semi-modern Waiting at the airport to be picked up, the staff wasn't friendly, the food was mediocre at best
It was clean and a very nice hotel at a reasonable price. It is also right next to the airport which I found to be very helpful. While it was away from the busy streets of Delhi, it was a short can ride away with less traffic than when I stayed in the heart of the city. They're room service food was pretty good as well. They're breakfast buffet was rather expensive and not very good. Given you are a bit far away from everything else, there aren't many food options so eating there is the only real option.
Clean, Access to the airport, eating options at on site restaurant, friendly staff, value for money N/A
We are non-smokers and we were given a smoking room first (I did not mention while booking). They quickly changed the room to a non-smoking room after we asked for it. It was very quick and easy process. Hotel was very clean and comfortable. They bring bottled water at least twice a day, which was great. After our check out, we asked for a taxi with a meter to take us to New Delhi train station. We got on the taxi and left the hotel. Then we realized that the driver did not start the meter. We asked him to open it but driver made excuses like it is not working, we don't need it, etc. And he took 300 rupee for 10 min. drive. We were very clear on that we wanted a taxi with meter, and the taxi driver that the hotel is working with was not willing to use it. What we expect from a 5 star hotel is trust. I should be able to trust the services they provide and this includes the people they work with. What happened is something normal in Delhi but I was disappointed because the hotel I trusted assigned us to someone not trustworthy.
Pool, lobby, location, staff The room was very simple and just ok
Reception service, breakfast but very crowded hotel ambience is very good They promise to send fruits but did not sent
Service was good Even though there is a lot of variety for the breakfast buffet. The items need to be changed every day. After day 2 we got tired of the same food choices.
Their night club staff is stupid and rude. They do not know how to speak to guests and treat them. and hotel staff is not willing to take any responsibility for their behavior saying it is a third party owned even though it's on their premises .
The room was average and the hotel is close to a train station. Complimentary fruit platter and water. 1. The staff is not trained. even though there were 5 people at the reception desk, they could not manage 4 check-in guest. Prolonged wait as they were busy talking and doing their own things. 2. The breakfast was average - not many choices 3. Turn down service did not replace the soap or shampoo in the room 4. Check out was a hassle the list keep on going.
Food was great. Room was clean. AC was not working and the management said that mechanic will come tomorrow. In delhi heat, this can be a big problem.
Shower was hot. Dirty and grimy room with stains on the furniture, ripped sheets, and filth in the corners. Frustratingly disaapointing service, time and again.
Bed was nice Front desk service was terrible. Arranged a shuttle to and from the airport. No one arrives to pick us up. We had to fight for over an hour to have the shuttle pick us up. When we reached the hotel the managers said for our trouble (5hours later) he would wave the fee. When we checked out they tried to charge us anyway!
La cordialità. Pressione del personale per le mance. Per questo non soggiornerò più lì.
La pulizia e l'acoglienza del personale.camere ben arredate.ottima colazione la mattina
la pulizia, il ristorante e il servizio costa un pò troppo
il silenzio e la location il servizio in un hotel così di lusso deve essere impeccabile
nessuno ...il mangiare non era di mio gusto, se ordinavi qualcosa non indiano , la ricetta era sbagliata .... non ho sopportato che in un paese dove ci sono 40 gradi e più, si debba dormire con un piumino d'oca leggero a metà luglio e con l'aria condizionata al massimo !!!!! un vero controsenso , caldissimo e se poi ti scoprivi faceva freddo !!
I buoni ristoranti presenti all0interno dell'abergo. Purtoppo devo lamentare delle carenze dal parte del personale di servizio. Ho duvuto interpellare il direttore dell'albergo che si è fatto carico di risolvere il problema con il suo personale. E' impensabile che il personale di un albergi internazionale si comporti con sufficienza. Inoltre più di un ora per fare il conto dell'abergo ( eravamo in tre) no è un pò troppo avendo a disposizione dei computer?
Posizione Scadente pulizia e manutenzione Pessima preparazione del management
la vicinanza con il centro la pulizia, la piscina, e il ristorante il prezzo
correttezza ed efficienza del personale. cura nelle camere. pulizia del bagno.Breakfast ottimo ed abbondante
Comfortable rooms and really helpful staff. The swimming pool on the roof was simply great. The booking conditions stated I only had to pay 15%vat extra. However, the price given at booking.com does not include Luxury tax and Room service tax, applicable to such hotels. The amount of taxes I actually paid was more like 25%. The early check-in procedure took about 20 minutes
Luxury and high level of service. rooms are very comfortable and perfectly clean, staff is very professionnal with an excellent sense of service, business center with computers access very convenient. I really enjoyed my stay at the Shangri-La Hotel
The comfort and commodities offered by the hotel are excellent. The location right in the centre of New Delhi is also very good.
Teh staff is very friendly and willing to help. The facilities are quite good as well. We tried out both Café Uno restaurant and the Oriental restaurant and enjoyed both. The rooms were clean but they did not smell very good.
The room was very clean and well appointed. Staff are extremely friendly. They are on the whole quite junior and sometimes seem to be feeling their way around their jobs, but their effort at being helpful and polite is always apparent.
We cannot say enough positive things about our stay at the Shangri-La in Delhi. The staff was so kind through and through. In particular the bellhop Robert was crucially helpful to us when we were working through logistics to get a lot of luggage on our airplane. He also referred us to Jassray, their Airport Manager, who helped us a great deal in getting our luggage through. Their concierge also helped us track package deliveries, even before we had checked in. Everyone on the staff was so kind and the service was first class, as well as the amenities in the hotel. We are only going to stay in Shangri-Las after this experience!
(1) Good ambience (2) Good security (3) Good staff service and hospitality (4) decent restaurants inside the hotel (1) Charged for pickup from airport! (2) Pool is not temperature controlled (water was uncomfortably warm) (3) There was constant construction noise (4) The AC broke down and we had to change rooms there were more stuff which was not upto standard as well including breakfast, jacuzzi
This hotel is close to the airport, which is only a 15-minute ride. The hotel provides complimentary shuttle service from and to the terminals. I called a day ahead and the driver was waiting for us with a cleary marked sign and nice car upon arrival. A great place if you just want to chill out after a long international flight and then continue with your domestic travels within India on the next day.
The wifi was good. Better then the one we stayed at in Anand. Great location with good breakfest. Turning on the tvs seemed a bit to complicated. I was only able to see 1 channel. Not sure if it's free or you had to pay. We only stayed 2 days there and we were busy so I didn't bother calling the hotel for help,
great hotel in a busy city
Dirty, loud, bad food, manipulative travel desk, generally sketchy
I am a global traveler and spend a good amount of time in hotels. This got to be one of the worst Hotels I have seen anywhere across the globe. Five Star rating for this Hotel is a joke. To name a few terrible experiences at this place: 1) I was put up on the 5th floor. As soon as you step out of elevator you get a pungent and nauseating smell due to ongoing construction/painting activity. I am surprised that they put guests on this floor. 2) Shoddy and cheap rooms. I am sorry to say this but the fact is you do not see quality anywhere. There were stains on sheets. Blankets were terrible and I was afraid to even touch them. 3) Unprofessional staff both at main entrance and front desk checkin. At main front entrance, unprofessional staff swarm you every time you step in or out of building and I have noticed staff arguing among themselves in front of guests. 4) Lack of Rest Rooms (Bath Rooms) in common areas. There is only one small rest room in main reception checkin and restaurant area. Bottom line avoid this Hotel at all costs.
Location is good; breakfast was decent with a wide selection; shopping areas are right next to the hotel. They'd try to squeeze in extra charges. I clearly noted and entered at the time of online booking (via hotels.com) correct number of people, breakfast. But they argued and insisted on extra charges. Rooms were a bit smelly but spacious
Lots of plenty to like, including spa/pool, breakfast, room/service, an especially good value for money. Location a bit further from central Delhi, but next to an interesting market and near the Lotus Temple.
helpful staff, location, breakfast
They have amazing staff.we got sick they tarted us like family great staff. Great service . Safe environment thank you