Mercure Grand Hotel Biedermeier Wien

Punti negativi: The ACs were not working and there was no help with the luggage

Punti positivi: terrace and garden

Punti positivi: Location is very good. Accessible to everywhere. U-Bahn, Bus, Drugstore, supermarket , cofffeshop and etc . Enjoyable walk to the Centre .. it was easy with kids .

Punti negativi: Restaurant. Breakfast is boring, for 5 days we used the restaurant for brekkie. Should have wide selection Fresh fruits . The waitress is not so attentive. COFFEE is not hot at all. So disappointing!

Punti positivi: It was a quiet hotel in the middle of Vienna in a historical building which kept its authentic atmosphere. We had to walk only for 5 minutes to the equally excellent Vienna public transport system. It...

Punti negativi: In general, there could have been a better, warmer personal relationship between the staff of the hotel and guests. My impression was that there was some staff shortage.

Punti positivi: good location, several good places to eat nearby, easy way to the main attractions.

Punti positivi: It's clean. The beds are comfy. There was some question with the staff if breakfast was included for us or not. But that might've been about the language.

Punti negativi: Please include breakfast. Thanks!