Mandarin Orchard Singapore

Ci abbiamo messo quasi 1 ora per fare il check-in e non si sono scusati per il disagio. La porta del bagno si è accidentalmente bloccata e ci sono voluti 40 minuti prima che mandassero qualcuno. Anche quando siamo andati a fare colazione, mi hanno detto che non consentivano di entrare con le ciabatte. In qualità di socio Platinum a vita dello Starwood, suggerirei alla direzione di ridare una controllata generale al personale e di imparare quali sono le regole comuni della cortesia. Nel complesso non mi riferisco a qualcuno in particolare o a nessun albergo Mandarin.

Posizione

Tutto il resto. Troppo costoso per quello che è. Le camere sembrano vecchie. Al massimo un 3 stelle secondo me

quando siamo arrivati alla reception non risultava la nostra prenotazione e solo dopo parecchio tempo ci sono state date delle stanze alla medesima tariffa; l'hotel ha una struttura piuttosto datata (anche in bagno il tempo ha lasciato le sue tracce) e dovrebbe essere ristrutturato.

pulizia, centralità, servizio, sempre molto gentili nei riguardi del cliente.Ottima vista sulla città quando si è al ristorante.

rumore, lavori in corso. troppo articolato il congiungimento tra le camere ei ristoranti

Ottimo per qualita' di servizi e confort

La gentilezza del personale

Nessun avviso dei disagi dovuti ai lavori in corso. Aria condizionata decisamente troppo fredda nel salone provvisorio per la colazione. Scarsa scelta a colazione per un hotel a 5 stelle

che era vicino la Orcheed Road

prezzo senza grande infrastruttura sembrava che la camera era chi sa cosa ma era molto normale

The location was excellent, in the heart of Orchard. And two staff -- Mr Suhaimi at the 5th Floor Reception and the older doorman -- were exceedingly polite and gracious. The staff at Chetterbox were also polite and prompt.

1. Badly-managed ground floor reception and registration. We arrived at the ground floor lobby and lined up with a number of other people. Only to be told by the young executive who finally served us -- rudely & impatiently -- that this registration counter was only for corporate bookings and we should go up to the 5th floor for all other bookings. If you intend to segregate and discriminate bookings, then perhaps some clear signage and wayfinding would help? Perhaps recognising that he had been rather rude, the young man then said he would register us anyway. He couldn't find our booking, asked to see the confirmation email, and then couldn't seem to wait the one minute it took me to call it up on my phone. 2. Poor manners at the 5th floor reception We came back at 1.30 pm and went straight up to the 5th floor reception, as instructed, to collect our keys. Chaos as there were many waiting to check-in. I lined up at what I thought was the concierge counter to ask what I needed to do if I was simply looking to collect keys rather than do a full check-in, and was barked at by another impatient man at the [unlabelled] counter to the side of me. Thank goodness for an older gentleman, Mr Suhaimi, who stepped forward to answer my simple question, promptly issued the keys, and assured us that our bags would be in our room, which it was. Kudos to Mr Suhaimi for being so well-mannered in a sea of rude Mandarin employees. 3. Went to our room. The shower cubicle had ugly black electrical tape all around the bottom, presumably to stop some sort of leak. Cheap toiletries. Old, tired fittings that haven't been updated since the late 1990s. Flat, overused pillows. 4. Breakfast the next morning at Chatterbox was dismal. Overcooked noodles, cheap butter, tasteless eggs. And a very small selection of food items that couldn't be called a buffet. 5. Rude service again at check-out, even though we had nothing to pay for and it was a straightforward sign-out. Doesn't anyone ever smile at this hotel? All in all, not worth the price, and certainly not worth our patronage. Don't bother with the Mandarin Orchard, it's way past its prime. There are many other hotels in SG that welcome you with a smile, maintain a good environment and charge you far less.

Location Location Location Nice friendly staff rooms a bit larger than normal for this price

But warning the smoking floors were too much even for a smoker. The smell/smoke of kreteks (clove cigarettes) wafted into our room through the AC. So best to book a non smoking room.

the location.

the rooms are very tired, even at the exorbitant rate of sgd380++ a night! i think had we booked through the hotel direct, it would have been cheaper as well since the walk-in rate for a better room (premier) was only sgd20 dollars difference!