Hotel a Side (Antalya)

Punti positivi: Very well located. This hotel has everything you need and caters for the entire family. The staff are amazing. They even catered for our special request.

Punti negativi: There is nothing not to like!!!

Punti positivi: Outstanding property with outstanding staff. Very well appointed rooms with magnificent view. The staff, and each and every one of them were very friendly and caring. Excellent service. English could be a problem, but can be managed.

Punti negativi: Very slow internet connection. Low quality of drinks. They got my credit card information online and showed me the price in euro, but I had to find an ATM to withdraw Turkish lira to pay the hotel costs! Later on I found out there is a text written in small font in my bill about this! But in general it was comfortable and price wise worthy.

Punti positivi: Front disk and receptionist, especially Adil he is such nice and professional guy, and staff and environment are outstanding.

Punti negativi: Too many Old guest every where

Punti positivi: Most of all, what I did like was the excellent cleanliness everywhere, the room, the hallways, the territory and the restaurants are tidy to extreme levels, every now and then there's a person who cleans the door handles or every corner with disinfection solutions. No bad smells anywhere, the territory full of plants and flowers. The shower is good, though no rainshower, as you might expect from a 5-star hotel. The bed is ok. The food is terrific and very assorted, at least 50 dessert varieties for the dinner, same with other foods. The sea is close, just a minute walk from the territory. The pools are clean, and the evening show programme is basic but good. We had 2 special evenings during our 10 day stay when the restaurant is being decorated and they add some special food like caviar or some liquor to the menu. Also, there's an ice-cream cake for kids to enjoy these evenings. The ala carte restaurants were good, but the food didn't like too special from what we could eat regularly downstairs. Except it took longer to wait. The self-served BBQ evening was delicious, even as we had no idea of how to barbeque (not our habit) the cook helped us through the whole evening.

Punti negativi: The biggest turn-off was the indoor pool, which was supposed to be heated but was cold for the kids, not more than 23-24 C. We had a visit at the beginning of May and even the sea was somehow warmer than the pools. Next thing, the noise amount is high to relax in the room. Was nearly impossible to sleep in the daytime, as the staff was cleaning the rooms with the vc all the time, screaming to each other constantly. A couple of times staff knocked not noticing the "Do not disturb" sign, and the mini-bar refill guy (pretty limited with just a can of beer and 3 cans of soda) knocked or came inside while we were asleep, not waiting long enough for us to wake up and let him in. The animation at some point got money-draining, as some activities required kids to pay. The water slides work a couple hours a day, and kids were unhappy with that. And the last thing, the personnel has really poor command of English, even though they fluently talk German and basic Russian, there were moments we couldn't understand each other, especially in the bars/restaurants. 3 of 5 times the bartenders didn't understand what I wanted. The cocktails in the pool bar are mediocre. No usual stuff like Mojito or Pina Coladas. The bartenders tried to help with that, but the results were wrong. So, let's break it down - Water Temperature, staff knocking, paid animation actvities, poor communication with personnel, bad cocktails.

Punti positivi: The choice of food was really, really lovely. You had the option of eating at a few a la carte restaurants, and the beach restaurant too. Staff were friendly and happy to help. We were given a room with a sea view, which was gorgeous.

Punti positivi: We absolutely loved everything about our stay at the hotel. The staff were very warm, welcoming and helpful right to the time that we left. They had wonderful animation programs for all ages. I would definitely stay there again and have already recommended it to a few of my friends. One of the animation staff, Oscar, was extremely helpful and friendly and I give an extra shoutout to him.

Punti negativi: Nothing! It was perfect

Punti positivi: We were visiting from the U.S. and so we are comparing the King's Palace to all-inclusive Carribean resorts and the Gulf of Mexico beaches. Overall, we were highly satisfied and had a fantastic trip. The territory of the hotel is not huge but even at maximum occupancy in July, there was enough room for everyone at the pool, beach, restaurants, etc.. It was important for us to have a clean, sandy beach: while the sea is not the same lighter aqua blues of the Carribean, but the golden beach was clean, there was no seagrass or pollution of any sort, the waves were very gentle and there is a long stretch of shallow waters perfect for kids (a bit cooler than in the Gulf of Mexico but still very pleasant). The staff is great, very polite and eager to please; the few complaints that I had were quickly fixed. The whole place is spot-clean. German is the most commonly spoken language, but almost all staff members are multilingual. We were pleased with the food choices and variety, although a bit disappointed with fruit (apples, pears, peaches, and apricots were tasteless and rock hard). Made us miss all the gorgeous tropical fruit and smoothies we typically enjoy during our beach trips. Kids' club does not office very extensive programming and their space is not great, but during the hours that they were open, our kids did enjoy the activities and mini discos (esp. Miss Eda). The kids' club is not open during dinner hours which we loved as an option at other resorts. Some of the nightly shows were spectacular (although a couple of nights were cheesy). Overall, we were pleased with our hotel choice and enjoyed our beach vacation

Punti negativi: Provide better fruit; offer a more upgraded kids' club with an interior room and longer programming hours

Punti positivi: Stylish hotel with spacious rooms and very comfortable beds!! Amazing staff!!

Punti negativi: Poor WiFi in my room, but excellent WiFi everywhere else, including the beach. The entertainment at night where not to my liking, but that’s a matter of taste!

Punti positivi: Pretty much everything was spot on at the hotel. The room was perfect, clean and spacious. Hotel was very clean and really nice as well.

Punti negativi: The outdoor pool was freezing so couldn't swim in it. Not many people were going in due to how cold it was. Indoor pool was great. The free 10 min massage they need to make it clear that it has to be used within one day and the staff at the spa shouldn't make it sound you only get it when you book a full treatment.

Punti positivi: Clean hotel and very helpful staff

Punti negativi: Should do continental food (English food)

Punti positivi: At the moment you step in Acanthus Cennet you feel VIP. Staff are super welcoming and genuinely hospitable and friendly. The room and facilities are stylish and very clean. The pool and beach are magical. We were so glad we've found such a beautiful hotel. At top of all, the Ultra All Inclusive concept is just memorable - the a la carte restaurants are amazing and the boufee restauranta are top notch, we've both been to many hotels and resorts before and the experience here just set a new high standard. The bars and lounges are modern, well designed - you'll fall for it. Many snacks and surprises throughout the day are given to the guests, nothing compared. I could keep adding more details about how great this place is, but really this place is just mind blowing.

Punti negativi: Location is a hour driving from airport, but this doesn't really matter.

Punti positivi: we really enjoy the time there and its really amazing location and hotel. I recommend everyone to choose it

Punti negativi: nothing

Punti positivi: We loved everything about this hotel - modern, stylish, clean and beautiful. The food was amazing and great to have the option to eat in restaurants as well as the buffet. The location is stunning, right on the best part of the beach and a pleasant stroll to Side old town.

Punti negativi: My only complaint was that the pool was too cold to swim in - which was disappointing for my kids aged 7 and 4. However the indoor pool was warm, and the sea was even warmer, so we enjoyed ourselves there!

Punti positivi: A fantastic resort that caters exceptionally well for families with young children. Professional and friendly staff. Great food with so much variety! Clean spacious rooms, great view of the pool and very close to the beach.

Punti positivi: Excellent restaurants and service, spotlessly clean, amazing entertainment and beautiful rooms. Food to die for best hotel ever

Punti positivi: Excellent food! Never dissatisfied with the options available, a huge selection and cooked to a very high standard. I stayed in the penthouse suite which was amazing, complete with jacuzzi. This hotel was very clean, with great facilities. It definitely was better than all the 4* I have stayed in. Completely worthy of the 5* rating! A great location and place to relax. I want to go back! Superb!

Punti negativi: My only gripe is that that housekeeping did not come everyday nor deliver towels. However when we called reception they would always send someone up with them. No iron in the room, there should really be one in it. The pool bar had awful day time food. It was near the closing time when we went but very disappointing considering how brilliant the food is in the other restaurants.

Punti positivi: Pulizia, staff cordiale

Punti negativi: Non molto adatto alle famiglie con bimbi piccoli. Scarsa animazione e poca attenzione ai piccoli ospiti!!

Punti positivi: The beach and sea view was suberb and amenities and food at main buffet was good. The room partial sea view was not great which overlooked villas beneath

Punti negativi: I didn't like the welcoming and hospitality at the reception area. We were held after long air and transport wait and travel due to policy of child and non child where we were charged extra for our child 7 of age after booking a superior room that accommodates a child.. And the reception staff did not make it pleasant nor a smile of welcoming.

Punti positivi: Stayed at this hotel for 8 days in July this year through three different bookings, with my husband for three days, alone for two days and with my friend for three days. Right now I'm still here with my friend and have two nights left of our stay. The beach at the hotel is nice, but there is almost no service here so you have to collect water, drinks and such yourself. The food at the a la carte restaurants is also generally good, although they often give you something other than what you have ordered. One can only forget to be treated with five star service here. Currently, we have only met a person who knows how to treat guests well, and it is Kamil who works in the Safran restaurant / lobby bar. He is incredibly nice and service minded, and most of the hotel staff should learn from him.

Punti negativi: The first day we arrived, almost all of the restaurants were fully booked several days ahead, so we had to eat in the buffet the first evening (not very good even though there is a large selection). In the Safran restaurant (indoors), they have cockroaches that crawl around the floor. Last night one of them ran over my feet while I was eating, and staff gave us a new table and said it is common for the cockroaches to come out of the list at one wall closest to the kitchen (eww !!). The shower in room 2319 where we are staying stinks heavily sewage, and although the reception have told us they will fix it for over four days, it still smells awful in the whole room, even after maintenance and housekeepers have been there and washed. Reception manager Tolga is completely awful to the guests. He lies and is a snake, and can only offer us worse rooms (without evening sun, view or at a lower floor) as compensation for the things we have experienced as he says these rooms are in the same category. He is only interested in making money and requires that we pay 600 euros extra to get a room with these qualities since this is considered an upgrade. I have never experienced being met by so rude staff at a five star hotel where he interrupts you and is rude. We have already paid over 2,000 euros to stay here, and then I feel tricked if I am going to pay more for them to fix their problems. They also have Beach restaurant, but several times we have ordered food we ended up waiting 45 minutes for the food even when the restaurant is almost empty.

Punti positivi: The food overall was amazing, two of the three a la carte restaurants were really good (Safran and Lavanta), people were really friendly and helpful, especially guest relations team. The beach is very close by, it has all the amenities it needs.

Punti negativi: Food at breakfast was all the same - like eggs prepared in 10 varieties. Guys at reception were rude sometimes and always sent us to guest relations, one of the barmen at the pool bar was greedy, so we avoided her.

Punti positivi: The room was perfect Helpful staff Amazing food Food choices

Punti negativi: Check in and payment process was complicated. No drinks or food service at beach ( self service)

Punti positivi: Location and activities for children

Punti negativi: Restaurant timing in resort

Punti positivi: We visited the hotel in middle of July. The staff was professional and helpful, always smiling, even in the biggest rush hours. Hotel facilities was superb with a lot of green areas and trees which is helpful in a hot Turkish days to cool down a little bit making vacation more pleasant. Hotel offers various choice of food for breakfast, lunch and dinner for both kids and adults ranging all from typical Turkish delights to more general mediterranean and continental dishes. Both rooms, restaurants, pool area and all other facilities are very clean. Special thanks to Hamza, Zak ,Fun da, Fatih and others from the animation team which really made our stay even better and more colorful with various games and shows. SPA at the hotel was fabulous and with the variety of treatments. With highly professional staff and very good recommendation form Mr. Onur made after each persons taste and needs. Special thanks to Hussayin at SPA area for his kindness, professionalism and good recommendations.

Punti positivi: Verygood for familys with the kids

Punti negativi: Not by the sea

Punti positivi: Staff is nice. Food is amazing. Entertainment is guaranteed. Location is awesome

Punti negativi: Nothing

Punti positivi: Great place for kids and the food choice was plenty.

Punti negativi: The reception staff were rude during check out. No empathy and no appreciation shown.

Punti positivi: We stayed in villa Which is more convenient and private for family size. Exclusively Cleaner .come.Very pleasant stay very professional management and stuff. From the gardener to the managers Frida. Big thanks to kardash Ramazan( manager). The French speaking receptionist(sorry I forgot your name) Big Hugo smile team. Big great selection for moms to have a rest !!that will take your kids from 9 pm o’clock until 17am club kids. Then you can stay by yourself relaxing enjoying your food , you don’t cook you don’t even have to clean . The dishes. Scrumptious food, plenty of selection every day different taste. Come on Brite we have to invade this to family result

Punti negativi: Nothing to declare. Too perfect!!

Punti positivi: Alla,,,,se ry Nicke.

Punti negativi: Noste. If you booked yours room whit Hopkinton,,,,,,you always get the hotels bad and smallest room,,