Shanghai hotel vicini a Yong'an Department Store

Punti positivi: Tutto era fantastico. Il servizio era immacolata.

Punti positivi: Perfect accommodation in all aspects！ We stayed at Club Lounge and enjoyed superb services full of cordiality . They did all the best for us and our stay was filled with satisfaction which exceeded our expectation. Also the chinese restaurant was amazingly gorgeous in view of food&drinks, atmosphere and services.The bottle of Chinese yellow wine they selected for us was fantastic!! Thank you so much for your hospitality and we will definitely choose your hotel when we visit Shanghai next time！ Wishing you all the happiness !! :-) Best regards

Punti negativi: None at all !

Punti positivi: Tutto!

Punti negativi: Unico neo lo sky bar pessimo servizio abbiamo chiesto un tavolo con vista oltretutto eravamo clienti e nonostante ci fossero disponibili, ci hanno proposto un tavolo all’interno dove non aveva senso stare e siamo andati al bar del W dove ci hanno dato un ottimo tavolo con vista

Punti positivi: Ristorate Italiano. Cuoco molto disponibile e molto bravo Staf gentile e preparato Ottima serata .

Punti positivi: The location and cleanliness of rooms

Punti negativi: Since it’s ritz Carlton you expect everyone talk in English

Punti positivi: Very thoughtful & kind staff. Bianca, Philip, and Alex were all delightful in making my stay in Shanghai incredible from start to finish. Wonderful view from room.

Punti negativi: It was in the Financial area so not the best location to get around but amazing view

Punti positivi: The staff was very kind and made us feel very special. Thanks very much, Eileen!

Punti negativi: Nothing

Punti positivi: La vista

Punti negativi: Troppo caro per il servizio dato

Punti positivi: As usual all is functional and elegant The star is the lounge, where personnel kindness and food are excellent

Punti negativi: All was fine. Just too long wait at the check in

Punti positivi: The comfort level of the room is very good ... the view was great, the staff response was in general polite and quick

Punti negativi: not a big fan of the fact that you always need to take the escalator to floor 52 before you can get down to floor #1! We had to wait an hour for the keys to be assigned to two of our three rooms .... this check in process was not as smooth and efficient as we expected from a 5 star hotel.

Punti positivi: Nice fashionable hotel with perfect view

Punti negativi: Check-in waiting time too long 2 hours.

Punti positivi: Everything. Just a truly perfect hotel.

Punti negativi: The only negative thing I have to say is that the coffee machine in the room was rubbish. Literally everything else was over and above what I could possibly have imagined.

Punti positivi: This hotel is located in a very convenient place, close to the subway station and most of the important attractions in Shanghai. Our room was huge, very comfortable bed, shower and bathtub, great toiletries, staff was super friendly and we had an amazing breakfast every day. They even realised it was my birthday during check-out and gave me chocolates and a birthday card hand signed by them! Amazing experience, I'll definitely stay here again next time.

Punti negativi: Absolutely nothing, this place is incredible! My only tip is that you check carefully how to get there from the subway station since maps in your phone aren't very precise for foreigners. But it's basically a block away from it.

Punti positivi: Everything

Punti positivi: I stay in Four Season due to my apartment renovation. Choosing it coz it's close to my office. The location is the only reason why I choose Four Season this time.

Punti negativi: The concierge service was HORRIBLE. I tried to call them for sth, and they are consistently not picking up my call for the first 2 days. And when I order food delivery, I told concierge to send it upstairs for me regardless of their ridiculous 20 mins waiting time. (As I was engaged with my work). But they never delivered it to my room and claim that I told the concierge I would pick up myself. When I complain, the staff is also very rude and keep arguing that I said I will pick up myself. When I complain to the concierge abt the missing calls they have from me, they told me that they have never received any calls from me according to the record. Which is absurd as if I'm losing my mind or haunted or sth. Terrible concierge service.

Punti positivi: nothing

Punti negativi: too expensive for such room and facitlity

Punti positivi: The room and bathroom are spacious, spotlessly clean. Hotel location is very convenient, easy to access a couple of subway lines. Also within walking distance popular places like people square. There are quite a few nice local restaurants. Staffs are friendly and helpful.

Punti positivi: Si prega di Google "Shanghai Scam" se si sta visitando. La posizione dell'hotel era buona. E' ad un isolato da un importante centro commerciale pedonale e potete facilmente raggiungere a piedi il fiume o la piazza. La camera dell'hotel era un re ed era davvero bella. La camera era enorme e anche il bagno era molto bello.

Punti negativi: L'ARIA CONDIZIONATA in camera non funzionava. Abbiamo informato la reception e hanno inviato un tecnico per ripararla e ha funzionato per 36 ore circa dopo e poi hanno fatto nuovamente esplodere aria calda. Il personale della reception ha detto che tutte LE camere A/C sono pessime e che non c'era alcun punto per spostarci in un'altra camera. Ha detto che è perché le unità A/C sono vecchie e l'aria esterna è troppo calda per raffreddarsi.

Punti positivi: Tutto bene

Punti negativi: Posizione , camere grandi , pulizie

Punti negativi: It's my first time that I need to booking my visit to sauna and spa. At hotel they write sauna operate to 12p.m. ,but I visit at 11p.m. and it didn't working. At lobby tell me I need to book it. I NEED to BOOK the Sauna. I haven't time to book it and visit early.

Punti positivi: Posizione centralissima e vicinissima alla metro pee spostarsi in altre zone della città. Anche l’hotel è molto bello e pulizia eccellente.

Punti negativi: Come in tutta la Cina si ha un po’ di difficoltà a parlare in inglese con lo staff, ma alla fine ci si capisce ugualmente :)

Punti positivi: Bella struttura ormai un po' datata

Punti negativi: Il personale ha un livello si listening comprehension della lingua inglese abbastanza approssimativo

Punti positivi: Posizione favolosa, camera molto bella

Punti negativi: Il termostato in camera non funzionava e gli addetti non sono riusciti a risolvere il problema. Do notte avevamo oltre 28 gradi, non si respirava. La finestra della camera era rivolta verso la parte posteriore, aprendola entrava un odore non piacevole.

Punti positivi: I needed a very big favour to store frozen product in their freezers. This is not a normal request but they were really good about helping me. My wife was also unwell during the stay and they helped her feel very comfortable. I couldn't be more grateful.

Punti positivi: Localizzazione

Punti negativi: Interni un po’ troppo dark

Punti positivi: Ottima per posizione, confort e livello generale

Punti negativi: Una stranezza che conferma che anche ai migliori manca sempre qualcosa. Avendo fatto l'upgrade a executive comprendente colazione, sala riunioni, palestra, 10 fax, e altro ... mi hanno fatto pagare 20RMB per stampare 2 pagine delle carte d'imbarco. Una caduta di stile, a parte l'esigua somma per una gentilezza che altrove hanno tutti fatto per cortesia.

Punti positivi: Convinient hotel with good facilities. Unfortunately I got a room change due to fullybooked and did got the room I actually payed for.

Punti negativi: The room change to 2 single beds which is smaller than a king sizw bed.

Punti positivi: The staff are friendly.

Punti positivi: Location was on point, it was very convenient. One just has to cross a small inner street to go to Nan Jing Lu Pedestrian Street, or you can use the pedestrian crossing at the corner street of the hotel to go to Nan Jing Lu at the next corner...lots of shops and restaurants with branches of major banks for any fx needs. Love the pillows and sheets with the Dove chocolate minis on turndown!

Punti negativi: I had always loved the hotel's lobby and the bedroom/bathroom so on this return trip, I decided to stay with Grand Central Hotel again. The only drawback this time was the hotel was already on winter "mode" so they did not turn on the airconditioning, including in the rooms, thus we had to request for an air cooler and open the windows for cool air to enter the room. Otherwise, it will be warm when the centralized AC unit is switched on because the heater is activated. However, this is a +++ for environmental conservation.

Punti positivi: Hotel fantastico! vale la pena per avere la possibilità di raggiungere il centro commerciale inclusa nel prezzo! Molto pulito! Ottimo servizio, panorami favolosi!

Punti negativi: purtroppo non c'era più il cibo indiano al bistrot

Punti positivi: good location near nanjing road. very courteous and helpful staff ( particularly the concierge)

Punti positivi: Posizione

Punti negativi: Si allontana dall’idea che si ha di un 5stelle. Struttura e camere antiquate e colazione a buffet senza cura per Allergia alimentari, nonostante segnalata in ampio anticipo.

Punti positivi: awesome room. great location. nice restaurants.

Punti positivi: posizione centralissima, vicino alla fermata metropolitana. staff del ristorante molto qualificato (perché europei e parlavano inglese).

Punti negativi: per un prezzo di circa 320€ per notte mi aspettavo una colazione migliore di qualità, al check-out che ho dovuto fare alle 4 del mattino non ho potuto avere il box della colazione e portarmelo in camera ma dovevo per forza mangiarlo all'esterno. inqualificabile non poter scegliere una comodità personale con il prezzo pagato per questa struttura (cosa che sinceramente ho fatto in qualsiasi hotel del mondo). quasi nessuno capisce l'inglese dello staff e molte delle richieste non hanno saputo soddisfarle perche non le capivano. check-out e check-in lentissimo. non trovavano neanche la prenotazione che avevo effettuato e non capivano richieste in inglese.

Punti positivi: Everything was great. Decor, Location, staff. you can not find a better quality and quantity of on Breakfast anywhere else.

Punti positivi: Good location, Staff spoke good English and was very friendly.

Punti negativi: The pub restaurant owned by the hotel was the most expensive meal I had in Shanghai, the food quality was okay.

Punti positivi: Location is great, very close to Metro Station and 15-20 minutes walk to the Bund.

Punti negativi: The USB charging ports were not working and we thought the room was definitely overpriced.

Punti positivi: good location

Punti negativi: not possible to exchange the local money in the counter, only thru the machine. However, the machine was out of order more than 3 days! So, we have to exchange the foreign CCY at other hotel!!! The bath gel was not checked by the housekeeping everyday, so there is not new replacement of bath gel. The guests have to call to ask!!! The shower device was not in good condition, it's been broken, the water came out not in the right way!!! It's really not 5 star Marriott level.

Punti positivi: Lounge Bar

Punti negativi: Colazione a pagamento 300RMB forse esagerato.

Punti positivi: We booked an executive suite with access to the lounge. All was fantastic. We had breakfast at the lounge and it was very comfortable. The location can’t be better!

Punti negativi: Concierge team is not the most customer service oriented. They were not responsive and inpatient.

Punti positivi: Tutto .tutto veramente stupendo .vista camera .struttura della camera e servizio