Il personale era fantastico e molto accomodante
La vista era fantastica, l'hotel era molto comodo e facile da girare.
Panorami incantevoli, /personale disponibile, e la bellissima spiaggia privata. Ottimo villaggio!
L'hotel in sé era molto bello e divertente, molto bello nel design generale e le vasche idromassaggio erano fantastiche.
Le camere erano molto datate e un po' grossolane. Muffa in bagno e ha bisogno di re-cianfrinatura.
Mi piace l'esclusiva spiaggia e l'area piscina con vista e la vicinanza alla vecchia San Juan.
Il personale era scortese e sarcastico, tranne due che sono arrivato verso la fine del mio soggiorno, ma molto lontano. È stato trattato come se non fosse importante dal mio arrivo. Mi è stato detto che potevo effettuare il check-in fin dal momento in cui ho pagato 75 dollari quando ho parlato con loro al telefono un giorno prima e una volta arrivato mi è stato detto che dovevo aspettare e ho aspettato 6 ore.
Ottimo posto sulla spiaggia
La posizione era eccellente: proprio tra il vecchio San Juan e Condessa. La piscina era piccola, ma era fatta per strae un po' fuori e prendere il sole. Belle vecchie rovine proprio accanto all'hotel che lo rendevano un posto pittoresco. La vista sul mare era bellissima.
Il cibo della piscina era un po' oleoso.
Ottimi ristoranti e bar, piscina meravigliosa
Era esattamente tra la parte vecchia e quella nuova della città.
I servizi piscina e spiaggia bellissima
Alcuni membri del personale maleducato in servizio parcheggio
Ottima posizione, ottima spiaggia, la vista della laguna e dell'oceano. Vicino a zone dove svagarsi, come Velauno.
È un vecchio edificio, le camere devono essere rimodernate. 1. Piccolo pezzo del tetto sotto il letto 2. Macchie sul piatto della doccia
Ho apprezzato la spiaggia privata e la piscina. Inoltre la nostra camera era molto confortevole!
Mi piacerebbe che ci fosse una navetta da e per l'aeroporto. Inoltre, non c'era l'happy hour in nessuna parte del resort. Qualcosa di speciale qui o là mi avrebbe incoraggiato a mangiare di più nel villaggio, ma invece ho esplorato i ristoranti vicini.
Posizione, spiaggia, comfort, spa
Servizi necessario aggiornare
Il prezzo: prenotando sul sito la cifra finale risultava circa 159 dollari americani, alla fine la fattura all'hotel era di 198.00 dollari.OK, Ci sono da aggiungere le tasse e non so che altro, ma non è troppo alta la differenza??
The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
NOT FOR ME
Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
3rd Stay at Caribe Hilton
I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Prices are very high, especially breakfast!
Travel a lot and seriously disappointed
This hotel is in a good location in San Juan, close to the airport, Old San Juan, and La Placita Sancturseas. Pretty beach area and overall appears to have nice banquet and resort amenities. From the website the location on the ocean looks appealing.
Unaware of the additional resort charge I encountered when checking in. All additional services extremely expensive and gougingly high for mediocre service. Got sick from the food twice, facilities were dirty, loud and ill kept. Additional cost for ocean view balcony was not even close to that was described online. Perhaps it was just the timing and this hotels abundance of touristas that can't grasp good service from udderly piss poor hospitality and lodging. I've been to San Juan many times and travel frequently for work. Was absolutely accosted at the price, the additional resort charge and the complete disarray I found the resort to be in. Will most likely never stay at a Hilton chain again due to this experience. Not to rant on this as I'm pretty low maintenance, have worked many years in hospitality and it takes little to appease me. This experience was grotesque and I will certainly be more diligent in future bookings. Encouraged in discounts and refunds offered by companies such as Expedia for poor customer services such as this. No more Hiltons for me and most likely the last visit to San Juan given the costs.
Please write at least 15 words
Service was friendly. Rooms clean. Restaurants on site. Pool and hot tubs great. overall great!
Very nice tropical garden , the best impretion was from big hammocks , located in the garden near the beach. Yoga lesson was actual . The bed- exelent!
the location, the rooms (although the hotel is really big) and the pool
the service, is too slow. Also the beach was dirty
perfect tropic garden and animals
Instalaciones, limpieza, ubicación. Magnifico entorno junto a una playa privada. Preciosas piscinas y zonas de relax junto al mar. Cama king.
I enyojed all the resort...
No, everything was excellent...
The hotel had very nice views of the ocean and was very close to Old San Juan
the facilites were excellent as was the service.
more sport clothing stores
Our view of the pool and ocean were great. It really is a pretty hotel. I loved the beautiful grounds with pond and animals. The hammocks were relaxing. I would definitely stay here again. We were able to rent a car right at the hotel. It was easy to find and we had a good time staying there. They even kept our luggage until we left for our crusie and let us hang out at the pool.
Caribe Hilton di San Juan (Puerta de Tierra) si trova a 5 minuti a piedi da Fort San Jeronimo e 7 da Parque del Tercer Milenio. Potrai usufruire di una postazione PC, check-out veloce e quotidiani gratuiti nella hall. Stai pianificando un evento a San Juan? Presso questo resort avrai a disposizione 6039 metri quadrati di spazio con area per conferenze. Il un parcheggio (a pagamento) è disponibile in loco.
Basato su 271 recensioni
Le condizioni variano a seconda del tipo di camera e del fornitore.
Caribe Hilton ha istituito le seguenti misure:
Pulizia quotidiana, maggiore disponibilità di prodotti per la sanificazione.
Hall attrezzate per distanziamento sociale.
Contatto minimo con il personale dell'hotel e altri ospiti.