Hotel Merengue Punta Cana

Beautiful Grounds. Good Dining room staff.

Lack of management. First night I arrived late & given a terrible room. Was told the hotel was full but room would be changed the next day. Got up late the next day & asked for the room change. The front clerk knows nothing except to play on the computer. He told me I would have to wait another day for a room change. I asked for a manager & at 6:00pm he was out but would be back in 30 minutes. An hour later I asked about the manager & now he was in his room sleeping. Finally got my room changed after a lot of hassle. Asked for towels by the pool. That seemed to be a project. I think the guy went to an empty room to get a pool towel as it took about 15 minutes to get one. I would not recommend this Hotel.