Puebla hotel vicini a Puebla

Punti positivi: Muy atentos figlio di Todos, es el servicio exelente. Tienen disfrutar Spa muy bueno. En general, a nostra buenisima fue.

Punti positivi: Le belle camere con dettagli colorati. Il personale era cordiale e pronto ad aiutare

Punti positivi: Pool, spa, great breakfast

Punti positivi: Very pretty design

Punti negativi: A litte bit of loud noises top floor

Punti positivi: Exceptionally clean. Super friendly and accommodating staff. Simple yet elegant furnishing in super large room (junior suite) with king bed. Beautiful bathroom with tub.

Punti negativi: Room cleaning seemed a bit late at 4 pm. Room wasn't ready after a day of sightseeing. Not a huge problem given all of the pluses.

Punti positivi: Rooms were large and very comfortable. Location was very good too. Can't wait to return.

Punti positivi: Location and good service

Punti negativi: A little bit noise

Punti positivi: Eccellente rapporto qualità/prezzo. Camere molto belle. Dotazione impeccabile

Punti negativi: Un po’ rumoroso

Punti positivi: The design, the mixture of old and modern, the space in the room and the talaveras

Punti negativi: The staff not so friendly and the mistake of 500 Mxn on the bill that they did not even apologiZe for...

Punti positivi: Fantastic location, within walking distance of all main attractions in downtown Puebla. The building is beautifully designed and restored. The room was neat and had a spacious bathroom, A/C and good WiFi to make up for the lack of mobile reception inside the thick walls. Their talavera collection store is a plus.

Punti negativi: The restaurant was quite a disappointment, though they do serve local dishes, the ingredients taste more like a chain restaurant, unlike the many authentic options around. The night shift had also very limited staff and therefore the service took much longer.

Punti positivi: Un posto troppo bello per essere vero. Stanze enormi, curatissime, pulite, dotate di ogni comfort. Una reggia praticamente! Quando ci siamo entrati non ci credevamo neanche noi!

Punti positivi: Colazione ottima, hotel bello ben rinnovato. materiali e arredi di ottima fattura. personale abbastanza gentile. Pulizia in camera eccellente.

Punti negativi: troppo freddo e poca luce in camera le stanze danno sul cortile interno che é all'aperto. in camera c'é freddo la notte. i letti sono abbastaza scomodi troppo duri.

Punti negativi: exhaust in the bathroom more ventilation less noise by employees

Punti positivi: This place is first class all the way. Large room with comfy bed and bedding. Giant beautiful bathroom. Everyone at the hotel was professional. Nice roof pool area was fantastic. The hotel has an enormously popular restaurant packed with locals, and the food is very good. Location is right across from a shopping plaza with restaurants and a movie theater, but is a five-block walk to the zocalo with a rough neighborhood in the other direction. I thoroughly enjoyed my stay and will come back when I return to Puebla.

Punti negativi: Room was large but sparse (no sitting area). No refrigerator. More expensive than other places in the area.

Punti negativi: They gave me a room without working air conditioner, they offer to change me of room at midnight

Punti positivi: The bed and pillows were super comfy. The breakfast buffet was very good. Good value for money.

Punti negativi: My room was in front of the elevator and very early there were children yelling in the hallway. I was not amused.

Punti positivi: good location, nice facilities

Punti negativi: nothing

Punti positivi: Pet friendly service

Punti negativi: Nothing really

Punti positivi: Nice Pool, Nice Room, Great Gym, Modern Rooms, I would return if the service of the staff was better.

Punti negativi: Hotel was very nice, just a little far from the city center; but the only thing that made me angry was that after using the Vending Machine located in the Lobby and paying with a 100 MXN Bill, it broke and didn't return the money and hotel did nothing.

Punti negativi: When I did checked in they gave me a room who had not been cleaned. They apologized & changed me to a clean room. Mistakes do happen but the first impression was obviously not the best.

Punti positivi: Alfredo di Roma restaurant excellent, very nice service

Punti negativi: Location is strange, not close to the city center.

Punti positivi: What I liked most was the staff. In aprticular the staff at the bar are so kind and so friendly. What I else liked was the staff at the breakfast room. They seem professional in their own "natural" manner. I felt myself comfortable!

Punti negativi: Actually they aren't so many points I could count. Just the information given about my room was not identical to what I experienced. Also please make sure that drunk guests get what they deserve. Just because they are guests doesn't mean they can do anything they like.

Punti positivi: Good value for money. Clean and comfortable rooms, great breakfast, all included.

Punti negativi: Nothing really, everything was ok

Punti negativi: You have to wait a long time until you get hot water in the shower

Punti positivi: Everything was excellent!

Punti negativi: Everything

Punti positivi: Everything was fine

Punti negativi: None

Punti positivi: Breakfast was not included

Punti negativi: Lighting in the room can be improved as it is very dim. There's no direct light over the table and I needed to work on my computer so it wasn't comfortable to work with very low light.

Punti positivi: The hotel is close to all the sites of the Centro. The staff were super friendly. The room was spotless and modern. The air conditioning worked perfectly. The breakfast was tasty. The 2 complimentary water bottles were a nice touch.

Punti negativi: Unfortunately, my room was in a small interior courtyard and it echoed quite easily in there, so the noise was a little distracting. (But as least it was quiet passed 11 pm). And the bed was much too firm for my liking.

Punti positivi: Clean room, sheets, comfortable bed, clean bathroom. Location convenient to visit Zócalo.

Punti negativi: Accoustics, could hear dog barking, people talking in courtyard or hallway. Lighting could be better

Punti positivi: The location was great just 4 blocks to the city center, the room was really nice

Punti negativi: Nothing

Punti positivi: everything

Punti negativi: nothing

Punti positivi: The location, cleanliness and staff friendliness.

Punti negativi: Nothing.

Punti positivi: The location

Punti negativi: The room is to old and the AC is not working properly

Punti positivi: Great location, modern, clean and great value

Punti positivi: In our first night there was no hot water Room much too small

Punti negativi: Staff friendly

Punti positivi: Location, really big room and super clean. Staff was amazing and restaurant was really good

Punti negativi: Nothing relating to the hotel, in fact the hotel did everything to help. But at night there was a dog barking woke everyone up.

Punti positivi: Un concetto architettonico interessante.

Punti negativi: Non molto funzionale e molto poco curato.

Punti positivi: L'eleganza dell'allestimento della camera e la sua amplissima superficie.

Punti negativi: I sanitari non sono separati dalla camera da letto! La porta della camera non e' sigillante e lascia entrare tutti i rumori ambientali dell'Hotel. Di notte questo non e' confortevole...

Punti positivi: The service after the weekend its very slow on breakfast take much longer to bring the coffee but the people there make the best .

Punti negativi: some times the bar upstair its close

Punti positivi: The architecture of the building speaks for itself, Legorreta is truly an artist when it comes for an ultimate concept

Punti negativi: The fact that the pool was out of service and we were not notified, also, some of the staff was not rude but not also very helpful, you'd expect that on an anniversary trip or any type of trip they receive you with a smile, but the valet parking wasn't even at the entrance, I hurt my arm with a fire extinguisher with metals exposed and the staff at the front desk did not exactly offered suggestions.

Punti positivi: State of the art renovated factory. Great setting, good service, easy walk to the city centre.

Punti negativi: I did not sleep until 0200 am. The noise is terrible. You hear virtualy everything. From the partying lot at night to the moving chairs or used toilets of your neighbours. The building is not suited for a hotel, despite the lovely look. The concrete is transfering and even amplifying every sound. The architect should go back to school and learn about noise reduction instead of estetics alone. Pity, but I can not recomend it. Fair enough, the drinks I had were complimentary after telling the reception.

Punti positivi: Service and breakfast.

Punti negativi: The air conditioning was toooooo loud. And I was not communicated in advance that the pool was out of service (and will be for at least 3 more weeks)

Punti positivi: Facilities, room, breakfast, service, Cleanliness, nice atmosphere.

Punti negativi: you need to let run a lot of water before you actually get hot water in the shower. it took around 10 minutes before hot water starts flowing.

Punti positivi: Architecture of location and spacious areas

Punti negativi: There is opportunity in keeping the hotel up todate: floor in room was damaged by water and was very uneven. Also maintenance crew started working at 7:30 am above our room on a Sunday morning, too early.

Punti positivi: The design and location of hotel is wonderful.

Punti negativi: This property has such potential. The location and architectural design are wonderful, but it is in need of better management and room reno. The rooms are tired and the bathroom and plumbing need repair. Hot water took 10 to 12 minutes each time for the shower. The toilet smelled of back up sewage - they need to have traps on pipes. We had to change rooms because there was a pump somewhere outside that kept us up all night (room M - first floor corner room). Because it was January the nights were cold and their dining area is all outside. They had heaters but you had to ask to have the on-and it just didn't do the job. The staff worn jackets and layers to keep warm. They should find a way to enclose the eating area during these cold months. No one was in the restaurant and they loose a lot of business. We ate breakfast with coats, and scarfs. Although the staff at the restaurant were nice, they lack training ( better management) is needed). no salt and pepper on tables, no butter or marmalade for toast ( toaster was there some days-not others) at breakfast buffet. Coffee often cold. Front desk wasn't much help - A concierge or someone at desk with knowledge of some very routine questions about Puebla would help. And the security personal at front door didn't understand how to ask a person entering if he were a client or not. He just followed my husband up the stairs in a very imposing and awkward manner. Finally my husband had to turn around and say he was staying at hotel. A simple "may I help you? Or are you staying with us?" would have been more appropriate. I understand the need for security, but there is a better manner in which to operate. I provide this comments because the hotel is beautifully designed and the location is wonderful. If they could work on these problems It would be worth staying here. Please send comments to hotel. Thank you, Marcia Martin

Punti positivi: La posizione, la pulizia, lo staff

Punti positivi: modern and nice.

Punti negativi: the pool was closed and we did not go d out until after paying. The hotel we site did not mention it and the staff kept saying that it was listed. i asked them to show it to me and of course they did not find it. They could not care less about it. The restaurant overcharged us, we asked them to fix it, they came back still overcharging it. Finally they fix it after the third time. but wondering if this was a mistake or on purpose. The gym only has a treadmill and a very old bycicle.

Punti positivi: Comfortable bed.

Punti negativi: I was very disappointed by my stay at La Purificadora. I splurged in large part so I could use the rooftop pool, but shortly after booking a nonrefundable stay, I was informed that the pool was under construction. When I checked in, I expressed my frustration to the front desk, as the pool was 90% of why I chose to stay there. The woman didn’t offer any apology or complimentary service to make me feel better. Instead, I was taken to an unremarkable first-floor room by a bellhop whose manner I found condescending. The room looked onto a hideous parking lot. I could have spent a fraction of the price to stay somewhere closer to the main square, with a better view. I carried my bags back downstairs, explaining to the front desk that I would like to change rooms, and the “flamboyant” (unprofessional) bell hop just stared at my luggage in a dramatic display that I suppose he found funny. When I returned later, my new room was on the same floor, 4 doors down, looking out onto a walkway where people could see right into my room. Given that the hotel appeared to be practically empty, they could have at least placed me on a higher floor. The night concierge seemed annoyed when I inquired about the jacuzzi (which they said still worked), saying it would only be turned on by request till 10 pm, but said I could use it in the AM. The next day, there was no breakfast buffet set up like the day before, even though breakfast was included in the rate. I had to ask for something from the kitchen, so they brought some yogurt and granola, then charged it to my room. When I asked about the jacuzzi, the front desk laughed and said it would take “four hours” to heat up, at which point I’d be checked out. I said to please turn it on anyway;an hour later after several calls to the front desk, the jets still weren’t on. I tried to sunbathe but the construction noise from the pool was relentless. A total waste of money. Rude, unhelpful front desk staff. Stay elsewhere.

Punti positivi: Great design.

Punti negativi: even though we were almost the only guests, we had a room (H) directly above the outside lounge area of ​​the staff. Between 5 and 7 o'clock we could not sleep because the staff made so much noise. there are also quiet rooms to the park. if the hotel is so empty, they could have given a quieter room to avoid this inconvenience. The CheckIn staff should know that this side of the hotel brings inconvenience for the guest. In addition, the air conditions are extremely loud and not individually adjustable.