Puebla hotel vicini a Cappella di Rosario

Punti positivi: Il servizio, il personale che lavora nell'hotel è molto gentile

Punti negativi: N/A

Punti positivi: The hotel is new and stylish. An old building converted into a hotel where they thought of every detail. Great breakfast. Two excellent restaurants and two bars. An excellent spa. Perfect service. We enjoyed every moment

Punti negativi: Every thing was perfect

Punti positivi: It's a beautiful hotel, very clean and comfortable. Nice design and decor. Spacious rooms. The porters, doormen, bartenders were extremely nice and polite.

Punti negativi: We booked the room of the high category in the hotel for two nights. The room we were given wasn’t exactly the one we booked, it didn’t meet the description on booking.com, but we liked it. In the fist evening we found out that air conditioning doesn’t work and it was too cold in the room. The hotel sent an electrician immediately, who after 30 min of doing smth convinced us, that it was fixed. So we happily left for dinner. Upon return we were surprised to find that room temperature dropped down even more. We went to the reception and asked for the room change, but the answer was “we’re fully booked tonight and the only thing I can do is to send the master again”. So he came again and left at 23.30 with the same words and same result. It didn’t work. Meanwhile we found out on booking.com that the hotel had 3 rooms of the same category available that night. So the receptionist has simply lied to us. We could contact booking.com and ask to solve the problem, but it’s the least thing you want to do at midnight. Still we called the reception and demanded the meeting with the general manager at 09.30. When we appeared at the reception next morning we were told that GM is not there and comes at 11.00 (not to early for Monday morning, right?). So we left a business card with request of the GM’s comments. But no one ever contacted us, no apologies were brought, nothing. We were simply ignored. We don’t believe that the GM of 70-rooms hotel is that busy that he can’t find a time to meet the guests and make sure they’re satisfied. As frequent travellers and people who know hotel business well we rarely complain, but we consider it a very bad service when people lie to clients and then ignore them. In fact, air conditioning was fine during the next day, so my comment is even not about technical fail, but service's one.

Punti positivi: Where to even begin?! The Rosewood is absolutely incredible and I would not even think of staying anywhere else when visiting Puebla. The property itself is beyond words: amazing pool with a one of a kind view, beautiful decor and details that it doesn’t even feel like a hotel but more like a beautiful home decorated by a top interior designer, the most comfortable bed imaginable and the best bathtub and shower we’ve experienced. Also, we cannot fail to mention the incredible staff! From the moment we booked, the level of service was incredible. Special thanks to Andres who was extremely attentive, ensuring that we didn’t have any special requests or concerns prior to our arrival and for booking a private driver to pick us up in Mexico City and drive us back to the airport, making the journey really easy! We were also celebrating our anniversary and everyone went above and beyond to make that special! For example, we unfortunately cannot remember his name (definitely started with an R) but on our last night we enjoyed a couple of drinks at the bar (also gorgeous!) and we got to talking all about our trip to Mexico. He knew we were really into mezcal and that we were celebrating our anniversary so even though they were just about to close he gave us a taste of a really interesting gin-like mezcal on the house which we greatly appreciated! I honestly cannot thank them all enough for their incredible hospitality. We hope to be back very very soon!

Punti negativi: My fiancé and I tried to think about this for over 30 minutes and we cannot think of a single thing.

Punti positivi: Great breakfast, elegant rooms ans facilities, great service

Punti positivi: Wonderful place, love everything: beautiful roof top bar/ swimming pool. Great bar! And wonderful restaurant! Service and staff impeccable!

Punti negativi: All good

Punti positivi: The shower was very hot and powerful, a great location for what we needed to do to see family. Buffet Breakfast was good value at 150 pesos per person

Punti negativi: Great for one/ two night but rooms are smaller then many hotels in Puebla for perhaps a longer extended stay if you use for other then sleeping .used quite a lot I think for business clients weekdays perfect for a weekend get away.

Punti positivi: Everything was excellent!

Punti negativi: Everything

Punti positivi: Everything was fine

Punti negativi: None

Punti positivi: Posizione

Punti positivi: Posizione fantastica per girare a piedi. A pochi isolati ci sono molte attrazioni e cibi da provare. Il personale era cordiale e disponibile e non mi sembrava di avere in mente la mia Spanglish. Le strutture erano ben tenute e abbastanza spaziose. E' decisamente un hotel moderno per una città con una storia e un'estetica coloniale di questo tipo.

Punti positivi: The staff is very well trained and their attitude is "can do" all the time.front desk rep, has the best food and sightseeing recommendations. the concierge, gets cars to to take you anywhere. There are others that should be mentioned.

Punti negativi: nothing. All was very good.

Punti positivi: Problem with the telephone no 'English speaking but not only that the calls were not transfer to the room friends that called me waited a lot of time the call was not transfer and even a message was not given to me to see who called me

Punti negativi: Mainly the problem with the telephone calls and the housekeeping that if I was going to stay on the room working she asked me to hurry because she has to clean the room

Punti positivi: Good hotel in a great location. Staff is helpful.

Punti positivi: Posizione centrale e ottima colazione

Punti positivi: Valet parking,60 peso per day, could take car in and out during the stay. Walking distance to zocalo. Did not try the breakfast, lots of other options nearby. Good wifi. Gym was a bonus. Comfortable beds and pillows.

Punti negativi: Pool was too cold to use. The shower pressure was inadequate, hot water never warm enough. The water in washbasin drained too slowly. Housekeeping removed the hand towels but did not replace. And bath towels were not changed during a 3 day stay.

Punti positivi: Quite and comfortable. Location amazing and perfect to sleep

Punti negativi: The safety box was not working and they didn’t have the room on time.

Punti positivi: Location, the problem was: Housekeeping: No Kleenex, cleaning lady rude, not washing clothes, few towels compared with other hotels a/c did not work

Punti negativi: Check daily about my entrance because the card was cancel in the afternoons, so I have to see daily if was able to enter my room, air condition not working

Punti positivi: Un concetto architettonico interessante.

Punti negativi: Non molto funzionale e molto poco curato.

Punti positivi: L'eleganza dell'allestimento della camera e la sua amplissima superficie.

Punti negativi: I sanitari non sono separati dalla camera da letto! La porta della camera non e' sigillante e lascia entrare tutti i rumori ambientali dell'Hotel. Di notte questo non e' confortevole...

Punti positivi: The architecture

Punti negativi: The X room had the wood floor broken and the AC was also broken and set on the heating. It was very uncomfortable. very noisy because they are beside a school and on a Saturday they were fixing something with a hammer at 7:30 am The Manager is so fed up with complains that he doesn't care any more

Punti positivi: State of the art renovated factory. Great setting, good service, easy walk to the city centre.

Punti negativi: I did not sleep until 0200 am. The noise is terrible. You hear virtualy everything. From the partying lot at night to the moving chairs or used toilets of your neighbours. The building is not suited for a hotel, despite the lovely look. The concrete is transfering and even amplifying every sound. The architect should go back to school and learn about noise reduction instead of estetics alone. Pity, but I can not recomend it. Fair enough, the drinks I had were complimentary after telling the reception.

Punti positivi: The space the \modern and the people

Punti negativi: The bathroom need some update

Punti positivi: Beautifully designed hotel, impressive architecture harmoniously combining historical building with modern details. Spacious room and bathroom. Good breakfast. Excellent restaurant on site - we were very impressed with our lunch a la carte. Very helpful staff who helped us organize our activities. Would totally recommend!

Punti negativi: Rooms need a bit of retouching, but nothing too disturbing.

Punti positivi: Beautiful building, excellent breakfast included.

Punti negativi: A little slow on check in service and a tip was added to our bill that we did not add, but everything was sorted at checkout.

Punti positivi: La posizione, la pulizia, lo staff

Punti positivi: Great views of El Popo from our balcony. Stunning stained glass ceiling in entry. Large room with a comfortable king size bed.

Punti negativi: No storage drawers for clothes.

Punti positivi: The main hall is incredible!

Punti negativi: All good

Punti positivi: the location, the building and the nice and helpful staff

Punti negativi: i like old building with high ceiling. I was surprised to find fairly low ceiling for such a grand old building. As some work is going on, the window of my room which is at the back is dusty. I was also bitten by bugs on my neck, arms and hands. Irritating !

Punti positivi: Great classical french building the rooms are in a adjoining more modern building that was not as pleasant, great location two blocks from the central plaza. Great views of the city skyline.

Punti negativi: The room was small and narrow.

Punti positivi: LOBBY, CLEANING PEOPLE

Punti negativi: THIS HOTEL HAS GONE DOWNHILL , THERE ARE NO EXTRAS WHAT SO EVER, TATTERED AND FRAYED CARPET AND BEDDING, ROOM GO UNPAINTED FOR MANY MANY YEARS. MANAGER LOOKS RIGHT THRU YOU, OFFERS NOTHING IN THE WAY OF SERVICE, FRONT DESK HAVE NO SENSE OF COSTOMER SERVICE, VERY UNFRIENDLY, I GUESS THEY WERE TRAINED BY THE MANAGER. I HAD A ROOM WITH A VIEW OF A WALL, COULD NOT SEE ANYTHING ELSE BUT A WALL, HAVE THE PICS AS PROOF. IF YOU NEED ANYTHING IN THE WAY OF SEVICE FORGET IT, DO NOT LET THE BEAUTIFUL LOBBY FOOL YOU.

Punti positivi: There are lot of mosquitoes

Punti negativi: The mosquitoes

Punti positivi: Location location location!!! The old building is great! Rooms are modern and comfortable!!!

Punti negativi: Next time I’ll select a suite to have a bigger room!!!

Punti positivi: Location

Punti negativi: AC/Heater did not work. Toilet didn't flush properly. Balcony sliding door not sealed, cold air coming through. Very basic room.

Punti positivi: The only thing I need to try is the food, although I don’t see much for vegans or vegetarians but I’m sure they can work something out for you. That’s how much I like this place.

Punti negativi: According to my mom, WiFi was a little slow but that’s ok because she needs to get off the phone. Lol :)

Punti positivi: Great location and a short walk to some amazing restaurants. Very nice room and clean bathroom. The entrance through the old French style building is great, but the rooms are hidden at the back so a modern neutral style in decor. I didn't eat here as there are too many good food options close by.

Punti negativi: the hotel is having building work at present so during the week it is VERY NOISY! Luckily i stayed over the weekend so iwasnt too bothered. The Monday morning when i was checking out the building work was very disruptive. I would not have stayed here with that noise! Make sure it is finished before you stay here.

Punti positivi: Bella struttura . Molto più professionali rispetto alla media del Messico

Punti negativi: Stanza con finestra oscurata non apribile

Punti positivi: It was clean and neat, at the heart of the city which is convenient to see the museums and other attractions.

Punti negativi: It lack electric outlets to charge and last day I didn’t have hot water in the shower.

Punti positivi: N/a

Punti negativi: Very Small room,needs Real pictures ,poor customer service included free breakfast i prefered to paid by my self and have eye contact. Good location.

Punti negativi: Apartment without window should be cost 50% less.

Punti positivi: Sheet were to rough, I requested for a another set and not one show up for my request. Bad night for me.

Punti negativi: The bed, sheets were too rough.

Punti positivi: The hotel is on the corner of the zócalo which is the city center. Perfect views from the balconies day and night. The staff is very friendly. You are close to many places to eat and shop. Would definitely stay here again.

Punti negativi: The only downside was that one of the three rooms had a tiny shower the others were fine, but I was able to look past that.

Punti positivi: location is perfect

Punti negativi: rooms too smalls

Punti negativi: Cold water showers. When we referred the issue to the reception counter, they simply stated that the water tank was empty. Not the friendliest of staff with the exception of Lupita from housekeeping. She was very nice and welcoming.