Puebla hotel vicini a Cattedrale di Puebla

Punti positivi: Il servizio, il personale che lavora nell'hotel è molto gentile

Punti negativi: N/A

Punti positivi: The hotel is new and stylish. An old building converted into a hotel where they thought of every detail. Great breakfast. Two excellent restaurants and two bars. An excellent spa. Perfect service. We enjoyed every moment

Punti negativi: Every thing was perfect

Punti positivi: Everything specially the breakfast and the unique building

Punti negativi: Nothing

Punti positivi: Fantastic hotel, amazing rooms and public spaces, a lot of details of local history and heritage. Massive bathrooms! Great staff, very friendly with very high service levels.

Punti positivi: It's a beautiful hotel, very clean and comfortable. Nice design and decor. Spacious rooms. The porters, doormen, bartenders were extremely nice and polite.

Punti negativi: We booked the room of the high category in the hotel for two nights. The room we were given wasn’t exactly the one we booked, it didn’t meet the description on booking.com, but we liked it. In the fist evening we found out that air conditioning doesn’t work and it was too cold in the room. The hotel sent an electrician immediately, who after 30 min of doing smth convinced us, that it was fixed. So we happily left for dinner. Upon return we were surprised to find that room temperature dropped down even more. We went to the reception and asked for the room change, but the answer was “we’re fully booked tonight and the only thing I can do is to send the master again”. So he came again and left at 23.30 with the same words and same result. It didn’t work. Meanwhile we found out on booking.com that the hotel had 3 rooms of the same category available that night. So the receptionist has simply lied to us. We could contact booking.com and ask to solve the problem, but it’s the least thing you want to do at midnight. Still we called the reception and demanded the meeting with the general manager at 09.30. When we appeared at the reception next morning we were told that GM is not there and comes at 11.00 (not to early for Monday morning, right?). So we left a business card with request of the GM’s comments. But no one ever contacted us, no apologies were brought, nothing. We were simply ignored. We don’t believe that the GM of 70-rooms hotel is that busy that he can’t find a time to meet the guests and make sure they’re satisfied. As frequent travellers and people who know hotel business well we rarely complain, but we consider it a very bad service when people lie to clients and then ignore them. In fact, air conditioning was fine during the next day, so my comment is even not about technical fail, but service's one.

Punti positivi: Great breakfast, elegant rooms ans facilities, great service

Punti positivi: Location, service oriented staff

Punti positivi: Everything!

Punti negativi: Nothing - it was near perfection.

Punti positivi: Great location and comfortable rooms. The staff was exceptional - very friendly, helpful and efficient.

Punti positivi: Vicino al centro.

Punti negativi: Non si potevani aprire le finestre.

Punti positivi: Excellent breakfast with attentive service in the restaurant. Although there were no views from the room, the room was quiet and very clean.

Punti positivi: So many amenities in bathroom and great shower. Nice patio areas. Lots of breakfast options featuring local specialities. Friendly, helpful staff. Location convenient for walking to local markets, cathedrals, etc.

Punti positivi: Everything was great! Location was awesome. Value was great and it included a great breakfast. Staff was very accommodating and pleasant.

Punti negativi: Nada ... not one thing was disappointing

Punti positivi: We liked the staff, the location,the cleanliness and basic comfort.

Punti negativi: We found the hotel great no dislikes.

Punti positivi: STAFF AT THE RECEPTION WERE VERY FRIENDLY AND HELPFULL.

Punti positivi: I loved its location!

Punti negativi: Gym could be attached but nothing drastic. I enjoyed it regardless.

Punti positivi: Spacious room

Punti negativi: Very noisy street. Too much light from the halls. No mirror in the room. Small mirror in the bathroom. Our requests were ignored by front desk. Chased the maid for extra towel.

Punti positivi: The bedroom was really clean and spacious.

Punti negativi: No kettle (no tea, no free coffee) The breakfast's prices (too expensive)

Punti positivi: Staff was friendly and nice, breakfast excellent, location and room was clean! Room was really huge. Good beds.

Punti negativi: Noisy - was caused from dog's barking and also just people's talking from other rooms. I just want to say that walls are a bit thin so take with you ear plugs just for sure. But I would stay there again!

Punti positivi: Buona posizione rispetto al centro. Personale molto gentile e disponibile.

Punti negativi: La stanza era rumorosa. Nonostante ci sia scritto che è insonorizzata, si potevano sentire le persone parlare nel patio interno. C'era inoltre rumore di un trasformatore elettrico.

Punti positivi: Posizione

Punti positivi: Posizione fantastica per girare a piedi. A pochi isolati ci sono molte attrazioni e cibi da provare. Il personale era cordiale e disponibile e non mi sembrava di avere in mente la mia Spanglish. Le strutture erano ben tenute e abbastanza spaziose. E' decisamente un hotel moderno per una città con una storia e un'estetica coloniale di questo tipo.

Punti positivi: The staff is very well trained and their attitude is "can do" all the time.front desk rep, has the best food and sightseeing recommendations. the concierge, gets cars to to take you anywhere. There are others that should be mentioned.

Punti negativi: nothing. All was very good.

Punti positivi: The room was very comfortable and the location was great, only a few blocks from the main square.

Punti negativi: Parking was an issue since it is an outsourced company, and when my husband asked to park our own car in the garage and keep the keys they refused. Only later did the hotel say they could let him keep the keys, but we had already found another parking place by then.

Punti positivi: Problem with the telephone no 'English speaking but not only that the calls were not transfer to the room friends that called me waited a lot of time the call was not transfer and even a message was not given to me to see who called me

Punti negativi: Mainly the problem with the telephone calls and the housekeeping that if I was going to stay on the room working she asked me to hurry because she has to clean the room

Punti positivi: Centric located. Good amenities

Punti negativi: Noisy lobby

Punti positivi: Posizione centrale e ottima colazione

Punti positivi: Alexa and her compañera at the front desk were so friendly and helpful. We felt like cherished and special guests. Beds were very comfortable and we were never disturbed by hallway or nearby room sounds. Loved the location, so close to the zocolo.

Punti negativi: Nothing could have been improved.

Punti positivi: The reception staff are helpful.

Punti negativi: Failure to adhere to health protection due to the chef not wearing gloves when cooking with morning breakfast

Punti positivi: Friendly staff, great location, clean, comfortable room, staff communicate before and during our stay to make sure all our needs were met

Punti negativi: Nothing

Punti positivi: Location, the problem was: Housekeeping: No Kleenex, cleaning lady rude, not washing clothes, few towels compared with other hotels a/c did not work

Punti negativi: Check daily about my entrance because the card was cancel in the afternoons, so I have to see daily if was able to enter my room, air condition not working

Punti positivi: La posizione era fantastica

Punti negativi: Era molto rumoroso!!! Non venite qui se volete dormire

Punti positivi: This hotel is beautiful. Everything is stunning including the value for money for such a beautiful hotel and lovely staff. We didn't want to leave.

Punti positivi: Location was great, 2 blocks to main plaza. Staff were helpful & friendly. Highly recommend this hotel.

Punti negativi: Nothing

Punti positivi: ottima posizione, ottima location e ottimo ristorante- Una bella espereienza.

Punti positivi: Fantastic location and a beautiful property.

Punti positivi: Location

Punti negativi: It needs to be updated, bad smell, overpriced for what they offer, poor service

Punti positivi: The place is GORGEOUS! it used to be a convent in the 1500's and now its a beautiful hotel, the room was very nice , you open the window and it has a step that leads to the front patio where u can sit and enjoy a beautiful view, the bed is super confortable, I will be going back hopefully soon.

Punti negativi: Staff was nice at check in but did not offer any other recommendations of places to see or to let them know if we needed anything else, and at check.out the girl was super slow and never gave me my receipt saying the printer was not working.

Punti positivi: Everything but specifically the extremely friendly and attentive staff, they provided legniappe they really went above and beyond. Even staying in the mirage in Vegas had no comparison to this.

Punti negativi: Everything was perfect.