Quality Inn & Suites

I like the location of the hotel.

The hotel is horribly misrepresented on booking.com. The rooms were not cleaned, the mattresses were sinking when we sat on them. On booking.com they show beautiful pictures of the rooms but when you arrive, hotel says that's not what you reserved. I feel like I was scammed. I normally never leave a good or bad review but I feel the need to on this one as it was horrible. Oh and within the first day of arrival they charged my credit card 5 different times. Then the next day charged my card again 3 more times and the amounts were outrageous. Lastly, the pool was closed and breakfast not existant because of Covid-19. They should have updated information with booking.com.

The rooms are duty and smells bad.

nothing

Bed was comfortable. No carpet in room was nice.

Hallway was FREEZING. no heat in room. Only blew cold air after trying multiple times. Sauna not working. Hot tub not working although I called 1 day prior to check

The rooms were spacious, the floors were not carpeted. The beds were comfortable.

The hotel seemed to be in flux. The halls smelt dirty. The toilet seat was not attached to the toilet. The shower drain was plugged and tub was slippery. Wife fell.in the tub. Pool.was not heated. And hottub/whirlpool was empty.

The staff. They were very friendly

The cleanliness of the room. The bath wasnt white it had a greyish tone (caused by dirt not because of its natyral tone), there was a lots of stains on the carpet, alots of watermark on both the walls and the counters in the bathroom.

It was close to Clifton Hill.

The bathroom was not in good shape. We were in the hotel but the building beside it. That was not advertised in the posting when we reserved a room. They didn't clean our room until 6pm. I will not go to that hotel again.

The only thing good about this hotel is the bed. Very comfortable. Very disappointed with this hotel being a 2 star rating and shouldn't even be a hotel. This hotel needs a lot of work. The hotel staff try but what can be done when everything is wrong.

I will start by saying that the pool was not swimmable, it had flies in it. The hot tub was under maintenance. The breakfast was undercooked and many things they were out of. Everytime someone in the room had a shower, the room stank like sewage.

nothing

the family suite is the worst suite i have ever stay in in niagara fall very old dirty not good at all

We made this reservation based on Baymont Inns in the Houston area...the one in Canada was not representative of the other ones we have stayed in. Horrible!!

Only the location...near the falls...was good!

Nothing!!!

The washroom needed to be clean we asked housekeeping to clean the toilet and she just did not bother with us she changed the topic and ask us about the a/c

Hard to find as new cloth sign was not visable from the road. Once given a room, it had not been cleaned yet, so we had to find hotel staff to get another room, as no one was at desk to answer phone, and then the card did not work, so down the whole length of the hallway, then 4 floors down again to fix that problem. We got an apology for all of this.

Location.

Repair work from 07:30-19:00 and was very loud; hot and cold water in the bathtub was reversed (as mentioned in French review, below) and not many hotels in the civilized world can claim such a configuration; drain in the bathtub was very poor.