DoubleTree by Hilton New York Times Square West

Good location very close to times square.

Be way of door staff. We were going to get a taxi from hotel to JFK as the fare was foxed. Door staff pushed us into getting a car they booked. When I said no as it was fixed he told us that this was not always the case and we could be charged tolls etc - I felt under pressure as we needed to get to the airport on time so went with this option and ended up spending substantially more - suspect there was a benefit to the door staff in getting us to do this.

No duvet cover - just sheets. Coffee wasn’t replenished after the first day... only two bath towels between three of us. Location was ok, but surrounding area is really grotty.

Location

Rooms too small

Location

The coffee was not re-stocked in room, had to get it down at front desk. Was not warned about loud live dj on rooftop from 11pm-4am Friday and Saturday night, we were on 35th floor, it woke me both nights. I was there to see the city, NOT to be up in the middle of the nights!

Very small rooms, housekeeping was a joke, management were all lying

Small room, bad neighborhood, housekeeping nonexistent, rude staff and poor management.