Arlo SoHo

To whom it may concern, My husband and I travelled to NYC for our 7th week wedding anniversary and stayed at the Arlo Hotel yesterday. Reading the reviews and noting the four stars which the hotel boasts we were confident we made a great decision. When we were in the room we noticed the bedding had orange spots as well as a larger purple spot on it. Thankfully we had brought an extra sheet cover since we were traveling earlier in the week. We are strongly displeased and expected much more from a four star NYC hotel. Cleanliness is of great importance to customers who are seeking a place to stay for a night, and our experience was affected by the unsanitary conditions. It defeats the purpose of staying in a hotel if the linen is not clean. This is especially concerning and quite frightening, as we know, there's the covid-19 pandemic going on as I write this. Staff members seemed to be quite careful about wearing masks to prevent its spread. How much more so the hotel needs to be meticulous with the bedding and ensure proper clean protocol. We are not impressed with our experience at your property.

It was clean, location is fine.

Customer relations was not friendly almost felt like I was a bother by asking simple questions about the hotel, which should’ve been addressed on arrival. Like info about the rooftop, where can I get ice etc.

Nothing.

The single room that I had was too small.There was not one drawer or closet to put your things away.The sink is not in the bathroom.They took five hundred dollars off my debit card a day"after"I left the hotel.I plan on taking that hotel to civil court.Donot stay there...

I liked the location of the hotel, it was close to restaurants and and the pier was walking distance. I also liked the big windows.

I didn’t like the fact that I asked for a city view and got a room where I was looking at a big building and looking into people’s apartments. The bed wasn’t the most comfortable bed . I think they should try to put microwave in the rooms . I kind of wish the room was a little bigger and we needed more storage space .

Very very tiny room. No iron, no ironing board, no hand or face towels unless you ask for it.

You’re pretty much just paying for the view and a bed.

Front desk receptionist wasn’t really friendly...very rude. Got stuck in the elevator twice; no ice machine; had to keep returning to front desk for small cups of ice.