Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

Wide and big space everywhere. Great decoration and design. Easy access from the Linate airport and Centrale F.S.

Housekeeping process - it’s ok for us and acceptable because it may be because New Year season with (maybe) limited number of staffs. We needed to wait for making up the room till 5pm. We came back at 2pm at the first, and room wasn’t ready so that requested a room make-up and went to spa area, when we came back the room at 3:55pm, room wasn’t ready yet, and needed to go back to spa again. It was a bit tiring. At the first night, there was a turn-down services with water and cookie, but nothing at second night. Due to taking spa couple times, needed to call Guest services for another amenities due to no turn-down services. We marked “please make up the room” sign but we realized it’s not working effectively, which might be because of size of the hotel or seasonally reasons.

Everything was perfect! Pure luxury with professional and friendly staff.

Scrambled eggs and omelette could be better.

This was our second stay at the hotel, both times for one night between flights. It is a fantastic hotel that meets every standard! Would stay there over and over again.

Absolutely nothing.

Loved everything!!

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