W Miami

They are thieves

Punti negativi: Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves

Dirty and bad service

Punti positivi: Location and pool.

Punti negativi: Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.

Punti positivi: Pool,location,bed itself was nice.

Punti negativi: Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.

Punti positivi: The hotel and atmosphere were great. The best service were the bell hop and the valet service.

Punti negativi: Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.

Il servizio era sporco e cattivo

Punti positivi: La posizione e la piscina.

Punti negativi: Piscina sporca, sporca spa, camera sporca, cara forn nulla. Anche l'holiday inn dispone di una camera da letto e il bagno slepers e più pulita. L'armadio era rotto, e ci hanno dato una camera per particolari capacità non so perché.