10 Karakoy Istanbul

The staff was very helpful and eager to accommodate. The hotel has great location in one of the most charming neighbourhoods of Istanbul. Comfy beds, spacious bathroom, free water and coffee, safe box

Wi-fi was only accessible from laptop and not phone (but maybe it is just me). Poor soundproofing, could hear the nearby tram, smell of cigarettes everywhere, no big mirror. Several words should be said about the service. I was asked whether it was possible to arrange airport pickup for me and the hotel offered to pick me up for 120 EUR or smth while a taxi would cost you around 30-40 EUR. I asked the hotel to buy my girlfriend some balloons since it was here bday and was charged 30 EUR and I believe they were significantly cheaper (to be fair we were provided with free sweets). When we were brought to our room for the first time, a member of staff told us that "everything on the table is free of charge, only the minibar is paid" however later we were charged for some nuts and crackers that we had from the table.