B&B Hotel Graz-Hbf

The location is very close to the train station, which is very practical when I'm in Graz. The room is sparse, but clean. There is a view over the park from the rooms in the back. Although I could hear people coming and going, once they were in their rooms, it was very quiet.

The room smelled like sewer. I expected it to air out after a bit so didn't change it, but it kept coming back. There was very little possibility of hanging anything - one hangar, and I used the tiny desk to hold my suitcase. The bed was enclosed in a kind of structure that didn't let me put anything next to except on the floor. Really poorly designed. The bed was not comfortable and the mattress was in an impractical wooden frame. The elevator broke down and I was on the top floor. The reaction from the front desk was that they couldn't do anything about it. Customer service tip: offer a free breakfast the next day, or a reduction on the price, even a little bit, to make up for the inconvenience. I've been to this hotel a few times and always liked it, but was always in a double room. The single room was almost as expensive and quite a let-down.