Hotel a Gramado

Punti positivi: Delicious breakfast and every thing well done.

Punti negativi: The room was a bit small and no abajur or ligth to read at bed.

Punti positivi: Very nicely appointed bathroom with heated floor & mirror, rain shower head, etc. The room was very clean and the mattress was as extremely comfortable. The staff was very accommodating and the location was perfect, on the main shopping and eating street. Staying here was a great experience!!

Punti negativi: Not applicable

Punti positivi: We like their Breakfast and SPA

Punti negativi: I didn't like the fact that the hotel has carpet everywhere and I am allergic to mites. It looked clean though.

Punti positivi: Top quality brunch included in room rate every day until 1.00pm....never experienced this offer in my 50 years travelling the world

Punti negativi: Mattress had odor

Punti positivi: Everthing was perfect

Punti negativi: Nothing

Punti positivi: Location and staff.

Punti negativi: Room too small, too noisy, too dark, view over roofs and construction. Poor bathroom maintenance.

Punti positivi: Very clean, new, friendly staff. The hotel smells really good!!!

Punti negativi: My room was facing the street and you can hear everything from the streets. Very noise.

Punti positivi: The staff was excellent. They were very kind and made everything to make our stay better!

Punti positivi: Great location, good service, simplicity, excellent breakfast, comfort.

Punti negativi: They offer no parking. Your car is parked in the curb, with all the risks. Room for improvement. A bit of street noise.

Punti positivi: Everything is great

Punti negativi: We liked everything

Punti negativi: No

Punti positivi: Everything

Punti negativi: Love it all

Punti positivi: The breakfast and location with lots of beautiful trees

Punti positivi: Staff are helpful, and the environment is pretty nice.

Punti negativi: The service at restaurant was poor, and breakfast was to simple for the pricing.

Punti positivi: La posizione della struttura,immersa in un bel parco,molto tranquillo,ottima la pulizia delle camere e di tutta la struttura in generale.La colazione con ottima scelta e buona qualità del cibo.Raccomando la scelta di questo hotel,ottimo rapporto qualità/prezzo. Tornerò sicuramente.

Punti negativi: Tutto ok

Punti positivi: The facilities and breakfast were amazing

Punti negativi: Even in the superior room the king bed were actually 2 single beds put together that would split apart during the night

Punti positivi: Great overall installation and localization near very green area

Punti negativi: My room was a little small and the bathroom need a some painting renovation

Punti positivi: Great breakfast and well set in the large room!

Punti negativi: The weather Ha Ha Ha !

Punti positivi: Bavaria hotel is very close to the city center (5 minutes by car / 15 minutes walking). It's a very charming hotel, with great facilities and a super nice staff. We felt super welcomed during our whole stay and would definitely come back to stay longer.

Punti positivi: The breakfast is excelent.

Punti positivi: Very comfortable and warming. You can walk to the town center from here but cross the road before you do!

Punti positivi: Nice staff, friendly. Good breakfast. Location of hotel are near from center

Punti negativi: size of bedroom

Punti positivi: The staff were very friendly and went above and beyond.

Punti negativi: We booked a superior luxury room but weren't provided with this room. We then had problems with the facilities in the room as soon as we checked in and there wasn't a manager on site to deal with the matter.

Punti positivi: Location

Punti negativi: They did not have heat in the rooms and the guy in the reception was trying to explain us that is automatic heating and can not do anything. After two days we got upset cause they did not have even hot water the heat somehow was for 24 h and the hot water as well. Also they were hiding amenities such us shower gel for no reason and we find out in the last day. They could not provide us even slippers. Also they did not have a safe box inside the rooms. In conclusion this is a 2 to 3 star hotel and the only positive I can say is the brazilian guy in the reception; not the one with the bear, who.was friendly and helpful and of course the location that is walking distance from the center. However there are many hotels in the center that you can look for. Definitely not recommended.

Punti positivi: The staff is very friendly, always ready to help and to inform the guests.

Punti negativi: The restaurant could be better for lunch and dinner. The menu offers few options and service seems amateur. The apartment requests little repairs (water leak and vase seat).

Punti positivi: The hotel was clean.

Punti negativi: the bed was very soft, the warm water disapeared we have waited 30 minutes to come back, somebody entered to our room.

Punti positivi: Loved the location!!! Some of the staff were friendly. Always willing to share if we needed assistance for luggage to and from our room! Thank you!!! I also enjoyed the fact that so much was available in such a small hotel. Indoor Swimming pool, a small library and a very small rec area!

Punti negativi: No elevators and we were on the 4th floor (staff was very helpful). My husband got sick from the breakfast the first day (threw up immediately during our breakfast. We think it was the fruit that was not fresh...it looks like it had been sitting for a few days.

Punti positivi: Room was a reasonable size, location was good a little out of the centre of town.

Punti negativi: Aging hotel, extra forceable 10% tip ontop of the original price.

Punti positivi: Breakfast is amazing. Good location, close to city centre.

Punti negativi: Service is charged separately.

Punti positivi: Breakfast is wonderful and delicious! Best part of everything there.

Punti negativi: Room was quite old, smelly, needs a aircon cleaning and there is no heating in the restroom. Hard have a shower in a temperature around zero and cold restroom.

Punti positivi: Beeakfast could be better. But a good hotel

Punti positivi: Service is their biggest advantage. Location is very good, close to nice attractions and downtown.

Punti negativi: Decoration, lighting, infrastructure.

Punti positivi: I liked the location and the breakfast very good

Punti negativi: My room was with several issues, the floor was broken, some wires appeared in the bathroom with a electrical risk. The staff took a time to propose a solution for the room. My room should not be available for any customer. I hated it! They need to be more profissional the staff!

Punti positivi: Very professional organized and well trained guys

Punti negativi: As it is a big hotel it is consequently very anonymous. Less variety at breakfast with a better quality would be great.

Punti positivi: The staff was excellent.

Punti negativi: There was a long line every morning making the guests to wait at least 30 minutes to enter the breakfast room. This is beyond unacceptable for a hotel in this category. There was nothing the staff could do to solve the problem. I had to eat breakfast at a bakery store nearby. Too bad, Sky Hotel. The rooms were kind of simple for the price charged.