DoubleTree by Hilton Detroit - Dearborn

Upon my arrival with my wife and my tow Gils 7 And 5 years old we received keys to a room that already occupied well we have to call the front desk and they have no experience and no idea what they doing

Everything was terrible service was so poor

Room was relatively clean

Area didn’t feel safe, need for security vehicle that sat in back corner of parking lot and security barriers that required a key to exit but the barriers were up at night, so I didn’t need my key, but then barriers were down at 6:30 am?? Room Keys didn’t work, security guy that came to help was not in uniform. Floor 5 wreaked of marijuana. Hall walls need to be remodeled, fixtures/wall plates crooked. Elevator took FOREVER and wasn’t due to usage. Even the security guard mentioned it when he came to give us workable keys. Didn’t stay for the second night.