Leonardo Royal Hotel Berlin Alexanderplatz

buona posizione, fermata tram a pochissimi metri, buona e variegata colazione, stanza spaziosa e pulita.

The hotel has a really good location. It is really close to Alexander Platz, we could walk there and it is not far from the main station by tram.

The room that we got was disappointing, we asked for a double bed and we got two twin beds next to each other. We asked on the first day to have a room with a double bed and the woman at the reception told us that the hotel was completely full so she did not have any other room for us. We asked to take a suite that we were ready to pay for and she told us that they had no double bed in the suite (which was a lie) ans that anyway they didn't have any suite free because a couple from France was taking the suite that night (which is a lie because they have many suites and it's coronavirus and I am French myself so I know that it was forbidden to travel to another country at that time). We stayed in that room and on our first night we heard people from the room on top of us walking and running VERY clearly (which is unacceptable in a 4 star hotel. We called the same woman at the reception to ask her to give us another room where we wouldn't have children running on top of us and she was REALLY unprofessional, she had a breakdown and told us that she is not "the customer's clown". We were friendly with her and just asked her to have a room where we wouldn't hear people walk and run wich we believed was fair for the price we paid but she told us that she did not have any other room and that she could get us a room with a lower standing than what we paid for but that she could not guarantee that we would get some of our money back. There was no manager available while to was a long weekend in Germany and that woman told us that she did not have any suite and that even if she did there was no double bed or bath in the suite (which was again a lie). After her breakdown and us not letting it go, she finally offered us to have suite on the last floor which indeed had a double bed and a bathtub!