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Key West recensioni di auto e directory
N°1 in classifica
National
Migliore valutazione
10,0 Ottimo (1 recensione)
1 posto a Key West
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National recensioni
Punti di autonoleggio
National
Punti di autonoleggio in Key West
2516 N Roosevelt Blvd
+1 844 868 8504
Tutte le recensioni National
National recensioni a Key West
N°2 in classifica
Alamo
8,5 Ottimo (39 recensioni)
1 posto a Key West
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Alamo recensioni
Punti di autonoleggio
Alamo
Punti di autonoleggio in Key West
2516 N Roosevelt Blvd
+1 844 868 8503
Tutte le recensioni Alamo
Alamo recensioni a Key West
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9,6
Fast and friendly service
Punti positivi: Like how quickly we were able to check in and out
Punti negativi: The car was not as clean as it could be
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6,0
Punti negativi: Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
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10,0
Punti positivi: Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Punti negativi: nothing that I did no like.
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2,8
Punti positivi: Was in key west.
Punti negativi: They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
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10,0
Punti positivi: The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
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2,0
They need to figure out a better way
Punti negativi: Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
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8,0
Punti positivi: The price
Punti negativi: no cruise control or bluetooth
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2,0
Maddening
Punti positivi: Nothing!!!
Punti negativi: We were not told it was not at airport with all other rental agencies and not told closed at 6pm. Almost missed flight as we had to locate drop off location across island and they were closed . Had to pay $40 for taxi and unhelpful workers
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2,4
Car stolen by ALAMO from Vallet Parking!
Punti negativi: Drove to Parrot Key Hotel in Key West. Parked in Vallet. Went for swim, came out to get car, going to dinner. NO CAR. Reported to Police, report filed. Hotel reviewed security video...ALAMO van with two men inside (ALAMO sigh on van) one man got out went to vallet asked for key and STOLE the car! Personal items inside, car and items not returned! STRANDED in Key West with HURRICANE on the way! WTF
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2,0
Put lives in danger
Punti positivi: Nothing
Punti negativi: Don’t make reservations for cars that you do not have. Dozens of people made reservations for rental cars during a mandatory evacuation. Alamo said they had cars then refused to honor their reservations. By the time customers found out there were do cars it was too late to make arrangements to leave.
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10,0
I'm becoming a big Alamo fan
Punti positivi: Customer service plus Nissan upgrade equals WIN.
Punti negativi: Car was not on full–but that's okay they just had me turn in as was. Perfect!
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3,6
No after hours return
Punti positivi: Quick service
Punti negativi: When returning in key west, Alamo closes at 6 and there is no drop box for keys. Called customer service and they suggested I drop car at Tampa (seriously? I rented from Fort Lauderdale). Was charged the next day rental to drop off during business hours instead of within 24 hours if they had a drop box.
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9,6
Fast and friendly service
Punti positivi: Like how quickly we were able to check in and out
Punti negativi: The car was not as clean as it could be
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10,0
Punti positivi: Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Punti negativi: nothing that I did no like.
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10,0
Punti positivi: The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
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10,0
I'm becoming a big Alamo fan
Punti positivi: Customer service plus Nissan upgrade equals WIN.
Punti negativi: Car was not on full–but that's okay they just had me turn in as was. Perfect!
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6,0
Punti negativi: Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
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2,8
Punti positivi: Was in key west.
Punti negativi: They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
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2,0
They need to figure out a better way
Punti negativi: Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
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2,0
Maddening
Punti positivi: Nothing!!!
Punti negativi: We were not told it was not at airport with all other rental agencies and not told closed at 6pm. Almost missed flight as we had to locate drop off location across island and they were closed . Had to pay $40 for taxi and unhelpful workers
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2,4
Car stolen by ALAMO from Vallet Parking!
Punti negativi: Drove to Parrot Key Hotel in Key West. Parked in Vallet. Went for swim, came out to get car, going to dinner. NO CAR. Reported to Police, report filed. Hotel reviewed security video...ALAMO van with two men inside (ALAMO sigh on van) one man got out went to vallet asked for key and STOLE the car! Personal items inside, car and items not returned! STRANDED in Key West with HURRICANE on the way! WTF
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2,0
Put lives in danger
Punti positivi: Nothing
Punti negativi: Don’t make reservations for cars that you do not have. Dozens of people made reservations for rental cars during a mandatory evacuation. Alamo said they had cars then refused to honor their reservations. By the time customers found out there were do cars it was too late to make arrangements to leave.
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3,6
No after hours return
Punti positivi: Quick service
Punti negativi: When returning in key west, Alamo closes at 6 and there is no drop box for keys. Called customer service and they suggested I drop car at Tampa (seriously? I rented from Fort Lauderdale). Was charged the next day rental to drop off during business hours instead of within 24 hours if they had a drop box.
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N°3 in classifica
Enterprise
8,3 Ottimo (8 recensioni)
1 posto a Key West
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Enterprise recensioni
Punti di autonoleggio
Enterprise
Punti di autonoleggio in Key West
2516 N Roosevelt Blvd
+1 305 292 0220
Tutte le recensioni Enterprise
Enterprise recensioni a Key West
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10,0
Amazing customer service!
Punti positivi: The employees were all so friendly and helpful. The service for pickup and drop off was simple and fast.
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9,2
Easy Drop Off No Shuttle Back to Hotel
Punti positivi: Easy Drop Off, Check, and Finalization of rental
Punti negativi: No ride back to hotel, had to get cab.
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8,0
Punti negativi: They employees take care customers very good
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3,6
Punti positivi: Rental Agency is not at the airport. This was not clear when it was booked. It appeared to be at the airport on the web site. Shuttle service was haphazard at best. Service was haphazard as well. The people were nice but the office was chaotic and the wait was long both picking up and dropping off.
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4,0
LATE PICK UP
Punti positivi: Tried to make up for late pick-up by reducing the cost.
Punti negativi: Promised an 11:30am pick-up. Showed up at 12:20 after 2 calls. First call I was on hold 20 minutes and then disconnected. The late pcik-up made the connection to flight in Fort Lauderdale tight.
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2,0
Sucked!!!!
Punti positivi: Na
Punti negativi: The car was not available and I had to get in touch with other car rental companies at the very last minute. We were nearly late.
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8,8
So convenient
Punti positivi: Being picked up and dropped off was so very helpful. Saved me a lot of hassel and I will be using enterprise from now on when I need a car.
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10,0
key west
Punti positivi: always great
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10,0
Servizio clienti incredibile!
Punti positivi: I dipendenti sono stati tutti così gentili e disponibili. Il servizio di ritiro e riconsegna sono stati semplici e veloci.
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9,2
Facile rientro ma Nessuna Navetta per l'Hotel
Punti positivi: Facile rientro, Check-in e, finalizzazione del noleggio
Punti negativi: Nessuna navetta per tornare all'hotel, abbiamo dovuto prendere un taxi.
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8,0
Punti negativi: Essi dipendenti portare i clienti di cura molto buono
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10,0
Key West
Punti positivi: Sempre fantastico
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10,0
Amazing customer service!
Punti positivi: The employees were all so friendly and helpful. The service for pickup and drop off was simple and fast.
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9,2
Easy Drop Off No Shuttle Back to Hotel
Punti positivi: Easy Drop Off, Check, and Finalization of rental
Punti negativi: No ride back to hotel, had to get cab.
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8,8
So convenient
Punti positivi: Being picked up and dropped off was so very helpful. Saved me a lot of hassel and I will be using enterprise from now on when I need a car.
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10,0
key west
Punti positivi: always great
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10,0
Servizio clienti incredibile!
Punti positivi: I dipendenti sono stati tutti così gentili e disponibili. Il servizio di ritiro e riconsegna sono stati semplici e veloci.
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9,2
Facile rientro ma Nessuna Navetta per l'Hotel
Punti positivi: Facile rientro, Check-in e, finalizzazione del noleggio
Punti negativi: Nessuna navetta per tornare all'hotel, abbiamo dovuto prendere un taxi.
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10,0
Key West
Punti positivi: Sempre fantastico
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3,6
Punti positivi: Rental Agency is not at the airport. This was not clear when it was booked. It appeared to be at the airport on the web site. Shuttle service was haphazard at best. Service was haphazard as well. The people were nice but the office was chaotic and the wait was long both picking up and dropping off.
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4,0
LATE PICK UP
Punti positivi: Tried to make up for late pick-up by reducing the cost.
Punti negativi: Promised an 11:30am pick-up. Showed up at 12:20 after 2 calls. First call I was on hold 20 minutes and then disconnected. The late pcik-up made the connection to flight in Fort Lauderdale tight.
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2,0
Sucked!!!!
Punti positivi: Na
Punti negativi: The car was not available and I had to get in touch with other car rental companies at the very last minute. We were nearly late.
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N°4 in classifica
Budget
7,8 Buono (67 recensioni)
1 posto a Key West
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Budget recensioni
Punti di autonoleggio
Budget
Punti di autonoleggio in Key West
3495 South Roosevelt Road
+1 305 294 8868
Tutte le recensioni Budget
Budget recensioni a Key West
Recensioni recenti
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2,0
Poor overall
Punti positivi: Nothing
Punti negativi: Booked a car through kayak, drove to key west to pick it up to be told that they don't have the car and they couldn't help us. Poor service all round
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8,0
Punti positivi: parking and drop-off was well marked and quickly handled. far superior service to that found in miami
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2,0
Punti negativi: The fact that I cannot get a bill of the rental amount from anyone to submit on my expenses
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8,0
Punti negativi: I had already gotten insurance. My husband went alone to get the car and ended up getting even more insurance from the sales person which we were then not able to get a refund for
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6,8
Poor managament and paperwork and sloppy record keeping.
Punti positivi: Great car to drive through the Florida Keys
Punti negativi: Poor paperwork and paperwork management. Received paper for a different car than the one we ordered because, as we were told, the correct paperwork wasn't available "but it would be fixed tomorrow". Were directed to the wrong berth for the correct car (what we had ordered). Passenger window would not shut all the way. The original errors in paperwork at the pick-up lead to difficulties returning the car, as Budget/Avis had no record of our car. We had to walk away from the return counter with only a verbal assurance that "the manager would sort it all out" and I would receive an email. Received a cell phone call from the pick-up desk asking if I wanted to keep the car longer, after it had already been returned. After all this, every time we turned on the car, we were reminded that the vehicle needed an oil change. Not reassuring at all.
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2,0
Punti negativi: They cancelled my reservation and I had to rent directly through Enterprise... Hope I don't end up getting charged a fee... tried to pay before trip and they said I had to wait until I got there... called them twice directly before trip...
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8,8
Great rental
Punti positivi: The agent was initially unhelpful when she realized the reservation was not a one way but that's what we were doing. But then she jumped on the ball and found a way to make it work. Also, we got a mustang convertible when we had rented an economy class car. So that was great.
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7,6
Fantasy Fest rental
Punti positivi: The Kia was great to drive, roomy and comfortable. Pickup went very smooth.
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10,0
Punti positivi: Easy drop-off
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8,0
Punti negativi: Contract showed an alarming 40% higher total cost than the reservation. This included an extra day due to a forty-minute early pickup. This resolved itself when I returned the car early; however, the customer emotions would be better served by waiting to see when car is returned before showing an overcharge.
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9,6
Punti positivi: Thank you so much for the ability to receive compensation for returning the car with more gas then what it started with. In addition, the ease of being able to drop it off at a Florida Key location instead of having to drive to Miami was amazingly convenient and overall, a wonderful experience.
Punti negativi: Dropping off the car was a slight difficulty if you had never done it at this location. The instructional signs could use a minor update to simply state, "Park in any Budget parking spot....remember mileage, etc...please visit Budget front desk." Something simple and rather easy, but could save time for travelers in the future.
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6,0
Nice car
Punti positivi: Fun to drive
Punti negativi: Quote was 111.00 for 2 day ended up being over 600.00 after I added 1more day. Not happy at all, way over charged.
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8,8
Great rental
Punti positivi: The agent was initially unhelpful when she realized the reservation was not a one way but that's what we were doing. But then she jumped on the ball and found a way to make it work. Also, we got a mustang convertible when we had rented an economy class car. So that was great.
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10,0
Punti positivi: Easy drop-off
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9,6
Punti positivi: Thank you so much for the ability to receive compensation for returning the car with more gas then what it started with. In addition, the ease of being able to drop it off at a Florida Key location instead of having to drive to Miami was amazingly convenient and overall, a wonderful experience.
Punti negativi: Dropping off the car was a slight difficulty if you had never done it at this location. The instructional signs could use a minor update to simply state, "Park in any Budget parking spot....remember mileage, etc...please visit Budget front desk." Something simple and rather easy, but could save time for travelers in the future.
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8,0
Punti positivi: parking and drop-off was well marked and quickly handled. far superior service to that found in miami
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8,0
Punti negativi: I had already gotten insurance. My husband went alone to get the car and ended up getting even more insurance from the sales person which we were then not able to get a refund for
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6,8
Poor managament and paperwork and sloppy record keeping.
Punti positivi: Great car to drive through the Florida Keys
Punti negativi: Poor paperwork and paperwork management. Received paper for a different car than the one we ordered because, as we were told, the correct paperwork wasn't available "but it would be fixed tomorrow". Were directed to the wrong berth for the correct car (what we had ordered). Passenger window would not shut all the way. The original errors in paperwork at the pick-up lead to difficulties returning the car, as Budget/Avis had no record of our car. We had to walk away from the return counter with only a verbal assurance that "the manager would sort it all out" and I would receive an email. Received a cell phone call from the pick-up desk asking if I wanted to keep the car longer, after it had already been returned. After all this, every time we turned on the car, we were reminded that the vehicle needed an oil change. Not reassuring at all.
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7,6
Fantasy Fest rental
Punti positivi: The Kia was great to drive, roomy and comfortable. Pickup went very smooth.
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8,0
Punti negativi: Contract showed an alarming 40% higher total cost than the reservation. This included an extra day due to a forty-minute early pickup. This resolved itself when I returned the car early; however, the customer emotions would be better served by waiting to see when car is returned before showing an overcharge.
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2,0
Poor overall
Punti positivi: Nothing
Punti negativi: Booked a car through kayak, drove to key west to pick it up to be told that they don't have the car and they couldn't help us. Poor service all round
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2,0
Punti negativi: The fact that I cannot get a bill of the rental amount from anyone to submit on my expenses
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2,0
Punti negativi: They cancelled my reservation and I had to rent directly through Enterprise... Hope I don't end up getting charged a fee... tried to pay before trip and they said I had to wait until I got there... called them twice directly before trip...
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6,0
Nice car
Punti positivi: Fun to drive
Punti negativi: Quote was 111.00 for 2 day ended up being over 600.00 after I added 1more day. Not happy at all, way over charged.
recensione fornita da
N°5 in classifica
Dollar
7,7 Buono (44 recensioni)
1 posto a Key West
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Dollar recensioni
Punti di autonoleggio
Dollar
Punti di autonoleggio in Key West
3495 S Roosevelt Blvd
+1 866 434 2226
Tutte le recensioni Dollar
Dollar recensioni a Key West
Recensioni recenti
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2,0
Punti negativi: Customer service both at pickup and on the phone was terrible and down right rude. They didn’t have the car available that was reserved and upcharged us for another car. The service agent at the key west terminal was bombastic, and confrontational. She mocked my concerns and told me good luck with calling customer service (“they aren’t even in this country”). Customer service told me “no one in the entire company” could resolve the complaint, except for the agent at the facility, the same one causing the complaint. Would not rent from them again.
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8,0
Got what I asked for, and a surprise
Punti positivi: The car was made available to me earlier than reserved
Punti negativi: I said it was OK if the car hadn't been cleaned but it smelled as though someone had been sick inside. No obvious signs of any sick, so I took it anyway. After 20 miles drive with open windows, the stench was gone
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9,6
Vacation Trip
Punti positivi: The car was good on gas and had more than enough room.
Punti negativi: The car's steering was very bad. The steering wheel would catch or lock in place during driving. You had to pay attention to the car pulling to the right. When you tried to correct the steering, it would "Catch". Th steering wheel did this during the entire rental. I would have it checked before you rent it out again.
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10,0
Felt right at home in my Dollar Car.
Punti positivi: Drove well. Comfortable. Easy pick-up and return.
Punti negativi: Cigarette lighter (for powering accessories) did not work. Difficult to locate starter button behind steering wheel. Didn't like trunk opening procedure.
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10,0
Punti positivi: The car was clean, the gas tank was not full when picked up. There was an adjustment made. The air work well, plenty of room for everything. Pick up was easy, returning not as much, walking to and from garage to terminal. Thank its a small airport KW.
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8,4
Punti negativi: There was a empty beer can left in the consol between the driver and passenger. Please look everywhere for trash when cleaning. So glad no thought it was me who left it.
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6,8
Made a reservation on Kayak, no car available
Punti positivi: That I got a car at all
Punti negativi: I made a reservation on Kayak and when I got there, there were no cars available for my reservation. They finally found one car left but I had to do an upgrade and pay double what I reserved. I had to take the car because I would have missed my flight at another airport if I didn't. I like Dollar, but this was a nerve wrecking experience and the computer should be able to talk to each other so this wouldn't happen, because it's 2017!
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3,6
Not impressed
Punti negativi: We waited 40 minutes for them to bring us the car when we arrive. The car had salt water residue and sand all over the seats. It had dents and scratches on almost every panel of the car and when we asked for them to come walk around it they gave us attitude. We rented the Luxury convertible and were sadly disappointed. This was probably the dirtiest rental car I have ever used.
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8,0
Remember that if you drive to Miami, you will have tolls!
Punti positivi: Super smooth and no pressure environment. Got a nice Ford Escape. Good representative at the counter. Right in the airport and easy to find.
Punti negativi: Thankfully, Dollar in Fort Lauderdale helped with my toll situation. You cannot pay cash for tolls so if you don't get the Dollar pre-paid toll plate program, you could get some large admin fees! There was also a dent in the door that I discovered later - there as no pre-boarding inspection so we will see if that does anything.
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2,0
Terrible Service!
Punti negativi: I arrived at the counter with my reservation confirmation and after waiting in line for 20 minutes I was told they didn't have a car for me. The couple behind me were returning a car but the agent said it didn't matter, I couldn't get a car. Didn't say how long it would be or offer another model. She was unsympathetic and apathetic. I went to Avis and the agent was very helpful and got me a car (for a higher price than the one I'd booked at Dollar) right away. I will be staying away from Dollar (and Thrifty since it's that same desk and agent) in the future.
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8,4
Professional and Pleasant
Punti positivi: The lady we returned the vehicle to identified incorrect charges and resolved such. It was not her place to shoulder the debacle in Miami but was insistent in knowing if our experience was pleasant/acceptable or not.
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2,0
No car available
Punti negativi: When I went to go pick up the car, even though I had confirmation they had no car available. I had to go to a different rental company to find a car and paid double the price.
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9,6
Vacation Trip
Punti positivi: The car was good on gas and had more than enough room.
Punti negativi: The car's steering was very bad. The steering wheel would catch or lock in place during driving. You had to pay attention to the car pulling to the right. When you tried to correct the steering, it would "Catch". Th steering wheel did this during the entire rental. I would have it checked before you rent it out again.
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10,0
Felt right at home in my Dollar Car.
Punti positivi: Drove well. Comfortable. Easy pick-up and return.
Punti negativi: Cigarette lighter (for powering accessories) did not work. Difficult to locate starter button behind steering wheel. Didn't like trunk opening procedure.
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10,0
Punti positivi: The car was clean, the gas tank was not full when picked up. There was an adjustment made. The air work well, plenty of room for everything. Pick up was easy, returning not as much, walking to and from garage to terminal. Thank its a small airport KW.
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8,0
Got what I asked for, and a surprise
Punti positivi: The car was made available to me earlier than reserved
Punti negativi: I said it was OK if the car hadn't been cleaned but it smelled as though someone had been sick inside. No obvious signs of any sick, so I took it anyway. After 20 miles drive with open windows, the stench was gone
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8,4
Punti negativi: There was a empty beer can left in the consol between the driver and passenger. Please look everywhere for trash when cleaning. So glad no thought it was me who left it.
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6,8
Made a reservation on Kayak, no car available
Punti positivi: That I got a car at all
Punti negativi: I made a reservation on Kayak and when I got there, there were no cars available for my reservation. They finally found one car left but I had to do an upgrade and pay double what I reserved. I had to take the car because I would have missed my flight at another airport if I didn't. I like Dollar, but this was a nerve wrecking experience and the computer should be able to talk to each other so this wouldn't happen, because it's 2017!
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8,0
Remember that if you drive to Miami, you will have tolls!
Punti positivi: Super smooth and no pressure environment. Got a nice Ford Escape. Good representative at the counter. Right in the airport and easy to find.
Punti negativi: Thankfully, Dollar in Fort Lauderdale helped with my toll situation. You cannot pay cash for tolls so if you don't get the Dollar pre-paid toll plate program, you could get some large admin fees! There was also a dent in the door that I discovered later - there as no pre-boarding inspection so we will see if that does anything.
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8,4
Professional and Pleasant
Punti positivi: The lady we returned the vehicle to identified incorrect charges and resolved such. It was not her place to shoulder the debacle in Miami but was insistent in knowing if our experience was pleasant/acceptable or not.
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2,0
Punti negativi: Customer service both at pickup and on the phone was terrible and down right rude. They didn’t have the car available that was reserved and upcharged us for another car. The service agent at the key west terminal was bombastic, and confrontational. She mocked my concerns and told me good luck with calling customer service (“they aren’t even in this country”). Customer service told me “no one in the entire company” could resolve the complaint, except for the agent at the facility, the same one causing the complaint. Would not rent from them again.
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3,6
Not impressed
Punti negativi: We waited 40 minutes for them to bring us the car when we arrive. The car had salt water residue and sand all over the seats. It had dents and scratches on almost every panel of the car and when we asked for them to come walk around it they gave us attitude. We rented the Luxury convertible and were sadly disappointed. This was probably the dirtiest rental car I have ever used.
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2,0
Terrible Service!
Punti negativi: I arrived at the counter with my reservation confirmation and after waiting in line for 20 minutes I was told they didn't have a car for me. The couple behind me were returning a car but the agent said it didn't matter, I couldn't get a car. Didn't say how long it would be or offer another model. She was unsympathetic and apathetic. I went to Avis and the agent was very helpful and got me a car (for a higher price than the one I'd booked at Dollar) right away. I will be staying away from Dollar (and Thrifty since it's that same desk and agent) in the future.
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2,0
No car available
Punti negativi: When I went to go pick up the car, even though I had confirmation they had no car available. I had to go to a different rental company to find a car and paid double the price.
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N°6 in classifica
Hertz
7,6 Buono (37 recensioni)
1 posto a Key West
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Hertz recensioni
Punti di autonoleggio
Hertz
Punti di autonoleggio in Key West
3491 S. Roosevelt Blvd
+1 305 294 1039
Tutte le recensioni Hertz
Hertz recensioni a Key West
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: Key West Hertz Staff Assistance
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8,4
Punti positivi: Quick check-out.
Punti negativi: Not much
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2,0
Punti negativi: Agent at pickup refused to acknowledge that gas was not full.
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6,8
Easy drop off
Punti positivi: Super fast and easy drop off
Punti negativi: Want much to comment on. All we did was drop the car off and that was super easy.
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10,0
Punti positivi: I enjoyed the convertible
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7,2
Punti negativi: No good drop off point at this airport. We had to walk across and then walk all the way back to the other side of the airport. Car was not cleaned on the outside.
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2,0
No help.
Punti positivi: I had booked the wrong pick up point for the car. My reservation was useless, they didn't even give the option of applying any of my prepaid reservation to the new one I had to make. My 40 rate went up to 240, then she offered 120. The new kiosks w/ an agent on a screen are awful. Terrible technology.
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10,0
Happy
Punti positivi: The small airport was crowded and several people were in line to get a car. The gentleman behind the desk was quick, very pleasant and well organized. We soon was on our way.
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8,8
Punti positivi: Rental location was perfect..., just outside the terminal.
Punti negativi: This car did not have push button ignition and I ended up having to call Roadside Assistance to unlock the car because I inadvertent left the key on the seat and locked the door. I will never ever rent another car that does not have push button ignition... as this incident cost me $84 to get the car unlocked to retrieve the keys.
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10,0
Punti positivi: The final cost and car were just what we expected, thank you.
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3,6
Punti positivi: Nothing.
Punti negativi: I made a reservation and no cars were available. The experience was non-existent.
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8,0
Clean and mechanically sound
Punti positivi: The car was clean, late model not too many miles. About what you'd expect. Only concern was The scuffs/paint from other cars on the front And rear bumper. Was not told about this Ahead of time was concerned they would think I caused the damage. I've experienced this With other rental companies my opinion is that Damage should be disclosed up front so as to Relieve the customer of any fear of being held Responsible for pre existing damage.
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10,0
Punti positivi: Key West Hertz Staff Assistance
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10,0
Punti positivi: I enjoyed the convertible
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10,0
Happy
Punti positivi: The small airport was crowded and several people were in line to get a car. The gentleman behind the desk was quick, very pleasant and well organized. We soon was on our way.
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8,8
Punti positivi: Rental location was perfect..., just outside the terminal.
Punti negativi: This car did not have push button ignition and I ended up having to call Roadside Assistance to unlock the car because I inadvertent left the key on the seat and locked the door. I will never ever rent another car that does not have push button ignition... as this incident cost me $84 to get the car unlocked to retrieve the keys.
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10,0
Punti positivi: The final cost and car were just what we expected, thank you.
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8,4
Punti positivi: Quick check-out.
Punti negativi: Not much
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6,8
Easy drop off
Punti positivi: Super fast and easy drop off
Punti negativi: Want much to comment on. All we did was drop the car off and that was super easy.
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7,2
Punti negativi: No good drop off point at this airport. We had to walk across and then walk all the way back to the other side of the airport. Car was not cleaned on the outside.
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8,0
Clean and mechanically sound
Punti positivi: The car was clean, late model not too many miles. About what you'd expect. Only concern was The scuffs/paint from other cars on the front And rear bumper. Was not told about this Ahead of time was concerned they would think I caused the damage. I've experienced this With other rental companies my opinion is that Damage should be disclosed up front so as to Relieve the customer of any fear of being held Responsible for pre existing damage.
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2,0
Punti negativi: Agent at pickup refused to acknowledge that gas was not full.
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2,0
No help.
Punti positivi: I had booked the wrong pick up point for the car. My reservation was useless, they didn't even give the option of applying any of my prepaid reservation to the new one I had to make. My 40 rate went up to 240, then she offered 120. The new kiosks w/ an agent on a screen are awful. Terrible technology.
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3,6
Punti positivi: Nothing.
Punti negativi: I made a reservation and no cars were available. The experience was non-existent.
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N°7 in classifica
Thrifty
7,6 Buono (23 recensioni)
1 posto a Key West
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Thrifty recensioni
Punti di autonoleggio
Thrifty
Punti di autonoleggio in Key West
3495 S Roosevelt Blvd
+1 877 283 0898
Tutte le recensioni Thrifty
Thrifty recensioni a Key West
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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7,2
careful making changes with Thrifty
Punti positivi: we were told we could change the contract and change it back without any problem
Punti negativi: when we tried to change it back to the original plan it was difficult over the phone, and then the lady at the counter was difficult as well. she then did remove the late fee and change fee and continued to talk about how we were "late" when actually we were early when using the original contract terms. not a great customer service at all and will avoid thrifty again unless they significantly less money.
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10,0
Punti negativi: Service was a little slow
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10,0
Easy
Punti positivi: Clean vehicle. Pick-up and drop off was a breeze. Finding fuel near the airport prior to drop off was easy. All the important aspects of a rental experience were well covered. Costs were in line with any other tourist destination. Folks, don’t over think renting a car, consider it a commodity.
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7,6
Punti positivi: The car we were given was quite nice, it was clean and new.
Punti negativi: They kept trying to upsell various things when picking up the car, and the lady at the desk was quite rude. It is ridiculous to pay $13/day to rent an sun tag, especially when I'll only use it once!
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7,6
False statements
Punti negativi: I rented a convertible mustang or similar car for my 25th anniversary. I even spoke to them on the phone at the airport before unreserved it. When I arrived they did not have a convertible and said they had not had one in months. Had to take a Yukon.
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9,6
Quick Way to Key West
Punti positivi: Great return staff. Helpful and efficient
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2,0
Punti negativi: Very unprofessional,rude and disrespectful. Last time using your services.
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10,0
Drop off gone great!
Punti positivi: I ended up contracting with Dollar rental and there drop off option went smooth.
Punti negativi: The first rep I spoke to was wonderful. However, I felt the second representative was rude on the phone when I called to go over details about dropping off vehicle after hours.
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6,4
Punti negativi: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference. I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.
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6,0
Punti positivi: Pick up was easy and fast.
Punti negativi: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
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6,4
Punti negativi: My rental agent in Key West was 13 minutes late arriving, then took another 12 minutes to set up. He was rude, he talked down to me when I didn't take the upgrade, and then overestimated the time it was going to take me to get to the airport where I was driving. Overall it was the worst rental experience I've ever had with a rental car agent.
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4,0
Punti negativi: they tried to stick me for $16. more because I did not have a receipt when I filled up the car before I returned it. cheap trick I will rent from Budget where they do not try to pull that stuff.
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10,0
Punti negativi: Service was a little slow
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10,0
Easy
Punti positivi: Clean vehicle. Pick-up and drop off was a breeze. Finding fuel near the airport prior to drop off was easy. All the important aspects of a rental experience were well covered. Costs were in line with any other tourist destination. Folks, don’t over think renting a car, consider it a commodity.
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9,6
Quick Way to Key West
Punti positivi: Great return staff. Helpful and efficient
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10,0
Drop off gone great!
Punti positivi: I ended up contracting with Dollar rental and there drop off option went smooth.
Punti negativi: The first rep I spoke to was wonderful. However, I felt the second representative was rude on the phone when I called to go over details about dropping off vehicle after hours.
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7,2
careful making changes with Thrifty
Punti positivi: we were told we could change the contract and change it back without any problem
Punti negativi: when we tried to change it back to the original plan it was difficult over the phone, and then the lady at the counter was difficult as well. she then did remove the late fee and change fee and continued to talk about how we were "late" when actually we were early when using the original contract terms. not a great customer service at all and will avoid thrifty again unless they significantly less money.
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7,6
Punti positivi: The car we were given was quite nice, it was clean and new.
Punti negativi: They kept trying to upsell various things when picking up the car, and the lady at the desk was quite rude. It is ridiculous to pay $13/day to rent an sun tag, especially when I'll only use it once!
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7,6
False statements
Punti negativi: I rented a convertible mustang or similar car for my 25th anniversary. I even spoke to them on the phone at the airport before unreserved it. When I arrived they did not have a convertible and said they had not had one in months. Had to take a Yukon.
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2,0
Punti negativi: Very unprofessional,rude and disrespectful. Last time using your services.
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6,4
Punti negativi: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference. I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.
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6,0
Punti positivi: Pick up was easy and fast.
Punti negativi: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
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6,4
Punti negativi: My rental agent in Key West was 13 minutes late arriving, then took another 12 minutes to set up. He was rude, he talked down to me when I didn't take the upgrade, and then overestimated the time it was going to take me to get to the airport where I was driving. Overall it was the worst rental experience I've ever had with a rental car agent.
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4,0
Punti negativi: they tried to stick me for $16. more because I did not have a receipt when I filled up the car before I returned it. cheap trick I will rent from Budget where they do not try to pull that stuff.
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N°8 in classifica
Avis
7,3 Buono (23 recensioni)
2 posti a Key West
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Avis recensioni
Punti di autonoleggio
Avis
Punti di autonoleggio in Key West
3495 South Roosevelt Boulevard
+1 305 296 8744
9400 Overseas Highway, Suite 102
+1 305 743 5428
Tutte le recensioni Avis
Avis recensioni a Key West
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
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10,0
Terrible customer service
Punti negativi: Stood in line for an hour and a half to get a car. The only had 2 people working.
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4,4
never return early
Punti positivi: Car was nice, except had 3rd row of seats that would not go down to make better access for suitcases.
Punti negativi: We returned this car early. AVIS would NOT credit us for the unused days, but instead charged for the full amount. This amount came to over $400. When we picked up the car in Key West, we mentioned that we might return it (to Cutler Bay) early. Nothing was said at that time about the full charge or changing our contract. In Cutler Bay, they insisted on charging the full amount. VERY POOR customer service. Will never rent through AVIS again.
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8,8
Don’t forget you VISA insurance, AVIS won’t remind you
Punti negativi: Sale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.
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4,4
Punti negativi: The car, or any other car, was not available at the time of pickup.
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10,0
Flexible drop off
Punti positivi: We rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service. We booked the car very cheep by the website kayak.
Punti negativi: You dont have to choose so many insurance. The insurance from avis is to expensive than from the alliance.
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7,6
Pickup time changed without notice
Punti positivi: Great rental car
Punti negativi: We really liked our rental car. The only problem we had was the pickup time being changed 2 hours later than what we were told. I called in after booking the rental to change our pickup time to 5 am and was told on the phone that the change was made and that the time would work. I decided to confirm the night before and was surprised when the automated system said our pickup time was 7 am. After talking to a representative they informed me that the location didn't open until 7 am so that was the earliest we could pick the car up. Aside from the obvious inconvenience, no one called or emailed me about the change, so if I hadn't confirmed we would have been waiting for two hours before we could pickup the car. Make sure to double check about pickup times.
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10,0
Personnel were pleasant and helpful
Punti positivi: courtesy
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10,0
Great rental - no issues.
Punti positivi: Quick service at the airport, but we flew in at a non-busy time.
Punti negativi: Tgey always try to up sell yiu, but thats just business.
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6,4
Bad Wipers, Underinflated Tires
Punti positivi: car had a motor, ran well.
Punti negativi: Wipers made driving in the rain nearly impossible. Had to pull over (in the rain) and fix them. Car pulled right. Pulled over and found all 4 tires underinflated, two with only 26 psi in them.
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10,0
Il personale era gentile e disponibile
Punti positivi: Cortesia
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10,0
Terrible customer service
Punti negativi: Stood in line for an hour and a half to get a car. The only had 2 people working.
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8,8
Don’t forget you VISA insurance, AVIS won’t remind you
Punti negativi: Sale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.
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10,0
Flexible drop off
Punti positivi: We rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service. We booked the car very cheep by the website kayak.
Punti negativi: You dont have to choose so many insurance. The insurance from avis is to expensive than from the alliance.
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10,0
Personnel were pleasant and helpful
Punti positivi: courtesy
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10,0
Great rental - no issues.
Punti positivi: Quick service at the airport, but we flew in at a non-busy time.
Punti negativi: Tgey always try to up sell yiu, but thats just business.
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10,0
Il personale era gentile e disponibile
Punti positivi: Cortesia
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4,4
never return early
Punti positivi: Car was nice, except had 3rd row of seats that would not go down to make better access for suitcases.
Punti negativi: We returned this car early. AVIS would NOT credit us for the unused days, but instead charged for the full amount. This amount came to over $400. When we picked up the car in Key West, we mentioned that we might return it (to Cutler Bay) early. Nothing was said at that time about the full charge or changing our contract. In Cutler Bay, they insisted on charging the full amount. VERY POOR customer service. Will never rent through AVIS again.
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4,4
Punti negativi: The car, or any other car, was not available at the time of pickup.
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6,4
Bad Wipers, Underinflated Tires
Punti positivi: car had a motor, ran well.
Punti negativi: Wipers made driving in the rain nearly impossible. Had to pull over (in the rain) and fix them. Car pulled right. Pulled over and found all 4 tires underinflated, two with only 26 psi in them.
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Punti di autonoleggio
Sunnycars
Punti di autonoleggio in Key West
2516 North Roosevelt Boulevard
Agenzie di autonoleggio a Key West
Domande frequenti sul noleggio auto a Key West
Qual è la migliore agenzia di auto a noleggio a Key West?
In base alla valutazioni e alle recensioni di utenti reali di KAYAK, la migliore compagnia di auto a noleggio a Key West è Budget (7,8, 67 recensioni).
Come posso trovare l'agenzia di auto a noleggio più vicina a Key West?
Guarda la mappa delle agenzie di auto a noleggio per trovare quella più vicina.
