Recensioni recenti
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- Neutrali
- Negative
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4,4
Marketing: Calling a downgrade an upgrade
Punti positivi: The company did not have the car I'd reserved, and gave me a downgrade to lesser car and said they were giving me an upgrade at no extra charge.
Punti negativi: The car I was given, not the one reserved, had electrical and mechanical issues. The 12 V charging port and the USB ports did not charge my phone, fortunately there was one more 12 V port, not convenient, but that did charge my phone. The brake system and parking brake indicated a malfunction, and the front camera also indicated a malfunction. Both outside mirrors were extremely dirty and could not be used at night without cleaning. The parking lot was dirty and stepping into the black interior car left highly visible footprints.
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5,6
unreliable
Punti positivi: The representative was nice, relatively efficient, but there was only one person and multiple customers. The car was reliable and had no issues.
Punti negativi: The communication phone to get the van to take us to Alamo was not working. It was very crowded, with people left at the curb. There was a car available - not one we had reserved. A van was available - the last vehicle available at this time - it was either rent this vehicle or have no vehicle (for the same price) The van smelled like fish, had no windshield washer fluid (not even a drop) which we had to buy and install. Off-airport access and drop-off was inconvenient. Hard to find.
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9,6
Fast and friendly service
Punti positivi: Like how quickly we were able to check in and out
Punti negativi: The car was not as clean as it could be
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6,0
Punti negativi: Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
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10,0
Punti positivi: Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Punti negativi: nothing that I did no like.
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2,8
Punti positivi: Was in key west.
Punti negativi: They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
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10,0
Punti positivi: The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
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2,0
They need to figure out a better way
Punti negativi: Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
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8,0
Punti positivi: The price
Punti negativi: no cruise control or bluetooth
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2,0
Maddening
Punti positivi: Nothing!!!
Punti negativi: We were not told it was not at airport with all other rental agencies and not told closed at 6pm. Almost missed flight as we had to locate drop off location across island and they were closed . Had to pay $40 for taxi and unhelpful workers
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2,4
Car stolen by ALAMO from Vallet Parking!
Punti negativi: Drove to Parrot Key Hotel in Key West. Parked in Vallet. Went for swim, came out to get car, going to dinner. NO CAR. Reported to Police, report filed. Hotel reviewed security video...ALAMO van with two men inside (ALAMO sigh on van) one man got out went to vallet asked for key and STOLE the car! Personal items inside, car and items not returned! STRANDED in Key West with HURRICANE on the way! WTF
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2,0
Put lives in danger
Punti positivi: Nothing
Punti negativi: Don’t make reservations for cars that you do not have. Dozens of people made reservations for rental cars during a mandatory evacuation. Alamo said they had cars then refused to honor their reservations. By the time customers found out there were do cars it was too late to make arrangements to leave.
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9,6
Fast and friendly service
Punti positivi: Like how quickly we were able to check in and out
Punti negativi: The car was not as clean as it could be
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10,0
Punti positivi: Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Punti negativi: nothing that I did no like.
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10,0
Punti positivi: The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
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4,4
Marketing: Calling a downgrade an upgrade
Punti positivi: The company did not have the car I'd reserved, and gave me a downgrade to lesser car and said they were giving me an upgrade at no extra charge.
Punti negativi: The car I was given, not the one reserved, had electrical and mechanical issues. The 12 V charging port and the USB ports did not charge my phone, fortunately there was one more 12 V port, not convenient, but that did charge my phone. The brake system and parking brake indicated a malfunction, and the front camera also indicated a malfunction. Both outside mirrors were extremely dirty and could not be used at night without cleaning. The parking lot was dirty and stepping into the black interior car left highly visible footprints.
recensione fornita da
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5,6
unreliable
Punti positivi: The representative was nice, relatively efficient, but there was only one person and multiple customers. The car was reliable and had no issues.
Punti negativi: The communication phone to get the van to take us to Alamo was not working. It was very crowded, with people left at the curb. There was a car available - not one we had reserved. A van was available - the last vehicle available at this time - it was either rent this vehicle or have no vehicle (for the same price) The van smelled like fish, had no windshield washer fluid (not even a drop) which we had to buy and install. Off-airport access and drop-off was inconvenient. Hard to find.
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6,0
Punti negativi: Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
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2,8
Punti positivi: Was in key west.
Punti negativi: They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
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2,0
They need to figure out a better way
Punti negativi: Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
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2,0
Maddening
Punti positivi: Nothing!!!
Punti negativi: We were not told it was not at airport with all other rental agencies and not told closed at 6pm. Almost missed flight as we had to locate drop off location across island and they were closed . Had to pay $40 for taxi and unhelpful workers
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2,4
Car stolen by ALAMO from Vallet Parking!
Punti negativi: Drove to Parrot Key Hotel in Key West. Parked in Vallet. Went for swim, came out to get car, going to dinner. NO CAR. Reported to Police, report filed. Hotel reviewed security video...ALAMO van with two men inside (ALAMO sigh on van) one man got out went to vallet asked for key and STOLE the car! Personal items inside, car and items not returned! STRANDED in Key West with HURRICANE on the way! WTF
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2,0
Put lives in danger
Punti positivi: Nothing
Punti negativi: Don’t make reservations for cars that you do not have. Dozens of people made reservations for rental cars during a mandatory evacuation. Alamo said they had cars then refused to honor their reservations. By the time customers found out there were do cars it was too late to make arrangements to leave.
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