Capitol Hill Hotel

The breakfast is not too bad, but I've watched the variety get paired down over the last year or so. They used to offer several egg choices and several breakfast meat choices per day, but now you get only one choice a day. It's within walking distance of Capitol Hill

1) Checked in at the height of the winter - and the room was blast-furnace hot. Discussed with front desk if it was possible to turn off the heater or open a window due to the heat; was told that the "heater will remain on until it warmed up outside". Could never control the heat. (Normally, I like things toasty warm during the summer and winter. This was blazingly hot and I had to sleep outside the covers of my bed every night). 2) Our in-room safe was inoperable, despite them sending several people over to fix it. When we first called, they took hours to come fix it; in the meantime we had to store our valuables in our (lockable) suitcase. When they "fixed" the safe, it worked only intermittently. There were several times when we had to delay departure for an appointment because the safe wouldn't open or close. 3) The rooms were only slightly clean - not sparkling. The ceramic coffee cups had lipstick on the rim and were never even rinsed out from day to day. 4) Some of the front desk staff was surly, at best and rude at worst. One gentleman was as pleasant to speak to as a scorpion, while the female staff was always pleasant. I don't expect to be treated like a king, but I do expect to - at the very least - be treated as though I'm not interrupting your game of computer solitaire. I've stayed at this hotel perhaps a dozen times in the last 18 months. Unfortunately I've watched it go downhill over the last few months with little, if any thought given to improvement.

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