Magnolia Hotel & Spa

This is a very clean establishment . The staff that does the cleaning and turndown service are phenomenal the guys at the front door are fabulous the restaurant attached to them is awesome and I would say 80% of the front desk is phenomenal it is unfortunate that there is a slight or couple bad apples if you run into them they will change your opinion of your stay drastically but if you don't run into them you're going to have an awesome stay good luck

Our Biggest complaint that changed my opinion of this facility is how we were treated for the fact we booked through a third party as they said booking.com when we first arrived there was a little bit of confusion but everything was straightened out and I thought maybe I was overreacting from what I thought the comments were in regards to booking through booking.com . But this morning around 11 a.m. Sunday December 15th 2019 there was a huge difference on how we were treated compared to other guess the male individual who should know better he seemed like he was a more mature staff member who's been there for a while or at least in the industry of the service and hospitality . Make comments because I used booking.com I would receive my billing through the mail but it said it in such a way I felt belittled he had no time for me it was a strain to try to get a cab ordered for us to leave then he questioned my wife and I in a matter where we felt we were being interrogated on the use of the mini bar after spending the weekend there where we spent in the thousands on the hotel room and eating and with the amount of travelling that we do and at the level of service we should have received at this hotel we're very disappointed .