Crowne Plaza Toronto Airport

Very tired hotel

Nothing really.

The room was very small. There was no fridge in the room. Drinking Water was not provided by the Hotel. Room had old TV to which you can’t connect your devices. Very disappointed by the room.

When we were finally able to order room service it only took 10 minutes for the food to arrive Orlando who appeared to be one of the maintenance guys who saw me standing for about 20 minutes I noticed that I was starting to probably get a bit frustrated went around to the concierge desk to notify them that somebody was still standing there Restaurant staff were very pleasant and breakfast was good

When arriving there was a large lineup with only one concierge running the desk when the lineup finally dwindled down to the final two the other concierge has finally came out of the office Not sure if this was an issue caused by booking.com or by the hotel but instead of being booked under my name it was being booked under my guests name even though it was booked under my account with my information When I arrived back at the hotel after dropping my car off the parking area I returned to the front desk to get my luggage that I had left them to store, they paged the bellhop can you come and get our luggage for us and I waited 15 minutes and no one showed up , the concierge finally opened apparently they could do the entire time When I got to my room I called room service to get my mail sent to our room and was told that room service call me back I waited 10 minutes no call back I called again was told to wait for call waited another 10 minutes I called him again was told that room service would call me for sure this time waited another 10 minutes what's still no call decided that I was just going to forget it and go have a shower and they finally called. On the plus side from the time in which I ordered to the time the food arrived was only about 10 minutes The food was subpar for most of the meal oh, I had ordered the all day breakfast which came with french fries that were both soggy and undercooked.

Location only, good for business travellers as it is 5 mins drive to the airport..

first The behavior of the receptionist was not good. Second The elevator doesnt reaches to the floor of my room (12th floor).. you have to take the stairs after 11th.. and nobody helped me carrying my luggages.. the other day I asked water to my room, and the answer was no we dont bring, I had to go down to take my water.. There is construction going on in the hotel, it was noisy, dirty

Check-in takes forever. Staff not friendly, No greeting or anything, looking at her computer all time during the check-in process.Parking $22 per night. Too noisy to sleep well. Tightly double bed room for 3.5 star level. Not better than 2.5 stars hotel