Tokyo hotel vicini a Sunshine Suizokukan

Punti positivi: Tutte

Punti positivi: Mi è piaciuto molto il bellissimo giardino, spa, e vista! Torneremo sicuramente qui!

Punti positivi: L'albergo in sé non è niente di bello. Le camere offrono una splendida vista della città e dell'ampio giardino, un'oasi nel mezzo della estesa metropoli di Tokyo. Il personale è sempre pronto e cordiale e pronto ad accogliere qualsiasi cosa abbiate bisogno.

Punti positivi: The hot spring and the housekeeping was exceptional during the 5 nights we stayed in 2 rooms

Punti negativi: The restaurant during weekends was chaotic. We had to wait exceptionally long ( almost an hour between servings and despite that some of our orders were not fulfilled and the waitress didn’t even have the honesty to admit that she screwed up . Fortunately for us the sushi Chef heard our order and spoke out to support us ... then followed a bunch of apologies typical of Japanese courtesy. On a separate subject , We had to reschedule our trip this time because of booking.com and their incompetent staffs . Originally we had confirmed reservations by booking.com for Kanaya Resorts but had to cancel and stayed instead at Highland Hotel in Hakone. Instead of coming clean to tell us outright that the resort was effected by the typhoon a rep from booking.com contacted me very close to our trip and said that the resort was overbooked . This idiot named Judd actually lied for reasons best known to himself . The second day after I replied stating my unhappiness another rep from booking. informed me that the cancellation was necessary because of relocation. 2 reps in the company with 2 different stories . It was the first time after so many bookings that booking.com failed me and this idiot called Judd was particularly offensive and high handed in the way he handled the cancellation . Not suitable for the hospitality business . I’m hoping that my remarks will be published as this is an official complain. Finally I accepted the hotel proposed by another rep named Lian after rejecting the one proposed by the second rep named Casie. who suggested La Foret where I had stayed before. Unlike the first rep Judd who was uncouth and rude , the other two reps were polite and articulate.

Punti positivi: Gardens, staff, cleanliness, service, everything was outstanding

Punti negativi: Nothing

Punti positivi: Very luxurious, spotlessly clean hotel with spacious rooms. I read some previous comments about the locations not being good - I think is excellent! I. The middle of big, green park where you can listen to the birds and cicadas at night. Real oasis in this big city. To nearest metro station is only 10 min walk through the park safe to walk even at night. We moved around the city easy! We loved our hotel and did not wanted to leave.

Punti negativi: Served breakfast was perhaps not best option for us. We understand it’s 5 stars hotel but we personally prefer buffet style breakfast (more choices and more efficient). However, breakfast was delicious and service impeccable.

Punti positivi: Friendly and approachable staff who didn't hesistate to provide advice and to answer questions. The staff went the extra mile to assist me with directions and shopping and advice. The views from the rooms are incredible.

Punti negativi: Paying an extra fee to just use the pool and jacquizzi. I feel this should be included in the initial cost.

Punti positivi: A hidden Gem in Tokyo, great Staff , beautiful gardens , and an incredible place to stay in Tokyo , to score this hotel a 10 doesn’t do it justice it deserves 100 +++++

Punti negativi: Nothing

Punti positivi: Giardino stupendo, camera grande e comoda, piscina e onsen piacevolissimi.

Punti negativi: La posizione non è centrale, ma ti consente di vivere una Tokyo differente, immersa in una zona tranquilla, con diverse aree verdi e molti ciliegi in fiore.

Punti positivi: Everything is perfect

Punti negativi: The bathrooms may need a facelift

Punti positivi: Room spacious. Very clean. Pool and steam room so clean. The room was a great size and overlooking the gardens. The breakfast was good. The buffet was quicker. Can’t fault the staff so warm and attentive. Would stay again

Punti negativi: Location - but far out but manageable

Punti positivi: the whole concerige dept & the front desk team on 22nd nov morning was terrible. PLease have the duty manager write back to me. my page cant even fit the whole scenerio within a 35 mins time span on a rushing check out with all the mistakes your front desk & conceierge made. so pls revert me privately. 1st was the front desk at check out. insisted my stay was till 23rd which i have given my rm number at chek out counter 5x, & he reapeted my name wrongly 5x when i said NO, & give room # 5x, he insisted my name was liu and i said no,i m in a rush for 1035 am bus (@1020 am then) He insited I made a mistake that my stay was till 23rd for 3 nts; i said NO 19, 20 21, chk out 22nd, i said I ALREADY DOUBLED Checked MY RECIEPT here 12 hours ago LAST NIGHT 1030PM, Got MY COMPLETE RECEIPT, JUST TOLD THE OTHER FRONT DESK to use ANOTHER CREDIT CARD today AT 1020AM. HE STILL INSITED MY PAY WAS TILL 23RD &shouldnt check out as PAID & show me chk in SIGNED SLIP . I SAID THIS IS NOT ME. not my writng & not my name , i repeated my room number for 6x, he still said thats me. ridiculous! until i showed room card,then he said OH i am sorry. well you should be. for 10 whole mins arguing on such. not to mention the 21st night concerige lady was also rude the night before when after i checked my receipt, she in an interogating manner:"which dept u gave your ice packs to?" come on how do i know about the logistics/how am i supposed to know which dept kept it."as if its my fault? why is your concerige putting blames and fault bearing for guests when it was their job to locate things and get things organised . read below the experience of your whole concerige dept. i can mail you back what the concerige did not take from my son and stressed me out on my check out day from 1015on a rush of 35 mins spending in your hotel lobby when these are all very simple logic stuffs i leave all tokyo hotels. never had this trouble.

Punti negativi: then at the concerige desk more ridciulous chase me for a bus tic at a rushing time for stg i dont know. i immediately texted my husband he said he gave, then held me for hostage for 15 mins at the counter. making the whole bus wait for me. come on if there was a problem why didnt they approach me the whole day on 21st after they left. why at 1030am after your front desk mess & a hurry of hoping onto the limosine bus for a problem the concerige made. (I FOUND OUT WHEN I GOT HOME last nt: SON took 615AM BUS. HUSBAND ACCOMPANIED HIM AT 0605 AT LOBBY, CONCERIGE MAN came, SO MY SON GAVE THE TICKET TO CONCEIRGE MAN. HE LOOKED AND GAVE IT BACK TO HIM. SO YOUR CONCERIGE PROB. NOT MY SON not give.CORRECT? my hsuband said he didnt take looked only, inconvenietnly son had to hold THE TICKET AT THE LOBBY WITH MY HUSBAND, NO further staff came for IT, USUAL PRACTICE FOR other hotels: staff get the tix when SEATED on the bus row by row/ when hop on bus. iso he gave the driver when on, drive said SIT DOWN. so he held his tix all the way gave driver at NRT, driver didnt take. SO? whose problem? whats the point to keep a return bus tix valid for 14 days only? i was here whole day no one asked me about it even when i went down at 1030pm 21st to conceirge to ask about my ice packs upon chk out, no one mentioned anything after 16 hours, so why ask at a rush of 1030 am for my 1035am bus? while being held hostage late at1045am this silly bell girl with the driver next to her cont to ask me which terminal for baggage tag. i said T2. when converige shd hv that info already when booking the bus.why NOW? even so, i repeated again T2, give me a blue tag. then she still umbling on the booklet asking what airline. i said cathay pacific, we are in a hurry could u put the tag on? geex whats the questioning of T2 for another 5 mins. then she was like errm T2? airline? come on the whole bus is waiting, i told u T2 &CX you dont believe!

Punti positivi: Vicino a stazione del treno Ottimo servizio del personale

Punti positivi: Posizione estremamente comoda per la stazione ferroviaria che si trova a soli pochi minuti di distanza. Ci sono un sacco di negozi di Ikebukuro. I dipendenti dell'hotel sono molto gentili e molto professionali.

Punti positivi: Le camere sono pulite, il posto è bello, il servizio è ottimo. La cassaforte in camera è veramente conveniente.

Punti negativi: Ecco la cosa, ho soggiornato a Tokyo un paio di volte all'anno. I prezzi qui sono costose per le camere questo piccolo. Per quanto riguarda la colazione, è adatta per i viaggiatori giapponesi con il cibo che non riesco a mangiare. Senza pane integrale, nessun caffè espresso, frutta fresca non sufficiente.

Punti positivi: Servizio clienti incredibile.

Punti positivi: Mi piace il fatto che hanno un servizio di autobus da e per entrambi gli aeroporti Tokyo (Haneda e Narita). Questo è molto comodo. Mi piace anche che si trova molto vicino alla stazione dei treni. Molto comoda la posizione nel complesso e le camere sono molto belle e pulite.

Punti positivi: The location was exceptional. Incredibly centered and in a quiet section of Ikebukuro where you could truly get anywhere in a short time. Anyone with a JR Rail Pass will really benefit if you can get a spot here. The hotel otherwise is a little smaller than what the pictures on the website allude, but its not a big deal if you are out and about travelling.

Punti negativi: The concierge and the front desk left a lot to be desired. Don't bother asking them for much help unless its something fairly simple.

Punti positivi: Excellent hotel with excellent service. Only after I had checked-out and arrived at the airport over an hour away did I realize I inadvertently left some very important items in my room. The staff at the hotel was extremely patient, kind, and went out of their way to send the items to us via their airport bus service at no cost to us. If not for housekeeping, the front desk, and guest relations coordinating the delivery and finding people that spoke our language to communicate with us, as well as the airport's helpful staff watching out for the right bus for us, we would have been lost. Special thanks to Mayumi Okuma-san. That's what I call superior service. I will always be grateful and will definitely stay at this hotel whenever I am in Tokyo.

Punti negativi: Free in-room wi-fi would have been a nice touch for the hotel because every other hotel we have stayed at in Tokyo and other major cities offer it for free, but the 500 yen per stay is still tolerable.

Punti positivi: the staff are top notch, friendly and great customer service.

Punti negativi: breakfast and dinner there was pricey.

Punti positivi: Location is excellent, two minutes from Mejiro Station. Restaurants, bars and a Lawson convenience store all on the doorstep.

Punti negativi: I have stayed at a few Richmond Hotels and liked them hence my reason for selecting this one. Honestly the politest description I can give it is tired. This hotel really needs to be refurbished. The walls are stained, even the sink, bath and toilet are showing their age. The rooms are not well designed and a couple with two large suitcases will have a problem. Staff clearly are not expecting non Japanese guests and thus communication is not easy.

Punti positivi: Close to subway station

Punti negativi: To many dust in my room but its okay, the bed is little incomfortable

Punti positivi: Room space was enormous compared to other hotels in this price range.

Punti positivi: Very good location and really friendly staff. All around the hotel is convenient store and restaurant that open till very late (some 24hrs).

Punti negativi: Nothing.

Punti positivi: Very close to the station. Easy access. A lot of restaurants nearby. Room is clean.

Punti positivi: Hotel molto sobrio e davvero comodo, vicinissimo alla stazione (una di quelle meno affollate) e molti ristoranti dove capiscono abbastanza l'inglese, staff competente, pulizia impeccabile. Prezzo accessibile a chiunque.

Punti negativi: Ho faticato a farmi capire da una delle hostess che parlava male l'inglese

Punti positivi: hotel posizionato in una zona tranquilla di Tokyo e pochi passi dalla JR per raggiungere qualsiasi posto

Punti negativi: hall poco accogliente e colazione con sempre le stesse cose

Punti positivi: Ottima posizione, letti comodi, struttura accogliente

Punti negativi: Wi-fi migliorabile

Punti positivi: The location was great, a short walk to the train station. The room was quite big with great facilities. The staff were very friendly and helpful. Great value for money.

Punti negativi: All good.

Punti positivi: a pochi metri dalla metro colazione abbondante

Punti negativi: la hall poco accogliente con aria condizionata da pleurite

Punti positivi: ottima posizione per raggiungere tutta Tokyo quartiere silenzioso ma con tutte le comodità albergo pulito e personale gentilissimo come d’altronde in tutta Tokyo

Punti negativi: aria condizionata al massimo nella hall e stanze piccoline

Punti positivi: C'era una lavatrice in camera mia

Punti negativi: Non è stato in grado di estendere soggiorno quando i piani cambiato

Punti positivi: Pulizia servizi accoglienza

Punti negativi: Mancanza armadio

Punti positivi: Friendly staff.

Punti negativi: Room booked was non smoking but when I got there it was a smoking . They changed it immediately.

Punti positivi: ottima posizione, stanze piccole (come tutti gli hotel di tokyo) ma confortevoli e con tutti i possibili accessori. staff gentile e sempre attento

Punti negativi: Unica pecca che mi è sembrata più una scortesia che altro, una mattina mi sono presentato alla colazione alle 9:18 (l'ora in cui non si può più fare colazione sono le 9:30) e mi è stato rifiutato il buono che, appunto, indica sopra che l'orario della colazione è dalle 7:00 alle 9:30. A parte questo piccolo fastidioso problema, tutto il resto è stato all'altezza di quanto mi aspettassi.

Punti positivi: I love the extra amenities on the tray at the hotel lobby. I love that there is a washing machine inside my room and I don't need to go down for the coin laundry. Hotel reception also gives you a free laundry detergent when you check in, perfect for a traveler like me who brought very few clothes (hehehhe)

Punti negativi: Got difficulty managing the aircon remote but the staff is great and kind enough to go to my room for the remote instructions. The blue light of the aircon is kinda disturbing when lights out but if you have eye cover it will do.

Punti positivi: Liked the location and washing machines and dryer in a room. It was my 2nd time to stay at this hotel. Will stay here for my next trip to Tokyo again.

Punti negativi: None

Punti positivi: La posizione

Punti negativi: La pulizia della camera giornaliera è ridotta al cambio asciugamani e rimozione spazzatura. Il letto NON viene fatto, mai. Solo in soggiorni più lunghi e solo una volta.

Punti positivi: Good location

Punti negativi: Had to pay extra to have bed made and room cleaned daily.

Punti positivi: La posizione molto comoda. C’era la lavatrice in camera. Colazione un po’ povera ma nella media giapponese

Punti positivi: 7/11 really close, so was entrance to the metro and train station.

Punti positivi: Comodissima alla stazione, camera pulita e discretamente spaziosa. Ottima cosa avere la lavatrice in camera

Punti negativi: La colazione è troppo basata sui gusti orientali