Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
-
5,4
The front desk treatment
Punti negativi: I called to extend my room. The agent told me that there were no rooms available, but when I checked online at their website they still had open rooms. I'm still not sure why I was declined to extend my stay. Also, we were unable to lower the air below 68 degrees in our room, and the shower took at least 10 minutes to get hot. Needless to say I will not be back to this location.
recensione fornita da
-
8,0
Punti negativi: The woman who checked us in didn't seem to know what she was doing, but tried acting like she did. She charged our card for $489. When I told her we booked the room for $299 she said, "whatever I have on my computer is what you booked it for". I had to go back later that evening to have someone else adjust it. He was very friendly and saw that it was their mistake within seconds.
recensione fornita da
-
6,5
Punti positivi: great location, we went to the hockey game...couldn't have stayed closer!! it was perfect
Punti negativi: pillows were awful, room near elevator very noisy all night long could hear elevators
recensione fornita da
-
10,0
Excellent pre-cruise hotel
Punti positivi: Proximity to everything.
recensione fornita da
-
3,4
Punti negativi: Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.
recensione fornita da
-
4,5
Punti positivi: The Valet staff was professional and very good. The suite was a good size. There was a complimentary breakfast in the morning.
Punti negativi: I was completely unimpressed with the hotel. The suite was clean but a hodgepodge of stuff. The furniture in the suite was to big, very hard and uncomfortable, it was like you where sitting on 2x4's. The layout of the furniture in the suite and the suite itself was not well thought out. It was like the pieces of furniture where left overs and just thrown in the suite. The work table was severely lopsided and wobbly, the internet wire was broken. The shower curtain was installed so poorly that it actually hung on you as you took a shower and kept sliding open as it was not level at all. I stayed in this hotel expecting a room with some kind of semi nice water view, which only existed via a not very practical side window in the bedroom. The suite was not comfortable in any way.
recensione fornita da
-
10,0
Punti positivi: Excellent location and friendly staff. Well maintained facility and very nice rooms. Embassy Suites offers good value for our money and we recommend them highly. This hotel has great views of the channel and river. The river walk was super and lots of entertainment and good restaurants nearby.
Punti negativi: Only issue was a peculiar rumbling noise when we showered. Seemed like the hot water heater/ plumbing was struggling although we had no problem.
recensione fornita da
-
10,0
Excellent pre-cruise hotel
Punti positivi: Proximity to everything.
recensione fornita da
-
10,0
Punti positivi: Excellent location and friendly staff. Well maintained facility and very nice rooms. Embassy Suites offers good value for our money and we recommend them highly. This hotel has great views of the channel and river. The river walk was super and lots of entertainment and good restaurants nearby.
Punti negativi: Only issue was a peculiar rumbling noise when we showered. Seemed like the hot water heater/ plumbing was struggling although we had no problem.
recensione fornita da
-
5,4
The front desk treatment
Punti negativi: I called to extend my room. The agent told me that there were no rooms available, but when I checked online at their website they still had open rooms. I'm still not sure why I was declined to extend my stay. Also, we were unable to lower the air below 68 degrees in our room, and the shower took at least 10 minutes to get hot. Needless to say I will not be back to this location.
recensione fornita da
-
6,5
Punti positivi: great location, we went to the hockey game...couldn't have stayed closer!! it was perfect
Punti negativi: pillows were awful, room near elevator very noisy all night long could hear elevators
recensione fornita da
-
3,4
Punti negativi: Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.
recensione fornita da
-
4,5
Punti positivi: The Valet staff was professional and very good. The suite was a good size. There was a complimentary breakfast in the morning.
Punti negativi: I was completely unimpressed with the hotel. The suite was clean but a hodgepodge of stuff. The furniture in the suite was to big, very hard and uncomfortable, it was like you where sitting on 2x4's. The layout of the furniture in the suite and the suite itself was not well thought out. It was like the pieces of furniture where left overs and just thrown in the suite. The work table was severely lopsided and wobbly, the internet wire was broken. The shower curtain was installed so poorly that it actually hung on you as you took a shower and kept sliding open as it was not level at all. I stayed in this hotel expecting a room with some kind of semi nice water view, which only existed via a not very practical side window in the bedroom. The suite was not comfortable in any way.
recensione fornita da
