Four Points by Sheraton Chicago O'Hare Airport

Refused to Give Me A Refund

Punti positivi: Nothing

Punti negativi: I booked my stay for the wrong dates, and this hotel refused to give me a refund. I will NEVER book with this hotel chain ever again.

eh. serviceable

Punti positivi: we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really.

Punti negativi: No pool.

A bed for a night

Punti positivi: It was a roof over my head, that's about it. The shuttle service was a plus I guess.

Punti negativi: Poor customer service, the bathroom needed to be remodeled, beds NOT comfortable.

Punti positivi: Lobby was looked nice! Pillows where comfortable.

Punti negativi: The first room was dirty, had the window open and stuff from the past guest in the closet. The second room was better but still had items left from past guest. At the hotel restaurant the glass of tea had a molding lemon in it the waiter took the glass dumped it and refilled the same glass. The food was not good and seemed to be old before it was prepaired. Even though the hotel was under construction there seemed to be repairs that needed to be done. There seemed to be missing ceiling that where missing, and holes in many walls not only in the halls but also in the room. The hotel is marketed as sound proof but you could hear everything going on in the room next to you and in rooms as you walked down the hall.