Grand Hyatt San Francisco

Punti positivi: The staff was great specially the greeters at the door and baggage handlers

Punti negativi: Location location location

only one problem

Punti positivi: Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday.

Punti negativi: We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.

Amazing!

Punti positivi: Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE.

Punti negativi: The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.

Punti positivi: Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet.

Punti negativi: Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.