Clarion Hotel Detroit Metro Airport

Va bene per un pernottamento vicino all'aeroporto

Il personale era molto disponibile, la navetta era molto comoda. Anche le camere erano pulite.

Per il prezzo che mi aspettavo un po 'di più, l'hotel è un vecchio rimodelo e mostra come si passeggia per la vostra camera.

Servizio scadente. Ho chiamato cinque volte dall'aeroporto per organizzare la navetta per l'hotel fino al ritiro dell'auto

Leaving

Basically everything. We arrived at the hotel at midnight (we had warned the hotel upon booking) . We were not given the room type we booked - we asked for a room with 2 double beds, 2 weeks in advance. When we arrived they charged us for this. Then sent us to a room with only one bed in it. When we asked to have this rectified they said they had no other rooms. They also said there was nothing they could do, as if this was no issue for them. They eventually sent a "crib" that was supposed to host the other adult with me. It was lower than my knee and the mattress was really thin, flimsy and less comfortable than the floor. At 12:30 am we wanted to leave but had difficulty finding availability at other hotels as it was super late at night on a busy weekend. We therefore decided to suck it up and stay the night. In the morning the reception said I had to take up the issue of a refund with a manager but refused to give a time or date that a manager would be around. It was shocking! They completely didn't care and abdicated of responsibilty for their actions. Lastly, as by now was to be expected, the breakfast was really low standard with burnt bacon uncooked eggs. Tip - find another place to stay.

The location was very good. The check in and out was easy.

The television remote was not programmed and although the clerk said she would send someone to fix it, he never came.