Hotel a Port Vila

Punti positivi: The service was efficient, friendly and so professional. The food was incredible, good coffee and incredibly relaxing not to mention stunningly beautiful. I can't wait to go back.

Punti negativi: Really I have no complaints at all. The Eratap team and management have it together.

Punti positivi: Beautifully set out villa’s, peaceful and secluded. Food was amazing, something different every day. Great snorkelling off the beach at high tide and plenty to do on and off the property. We really enjoyed our stay and would highly recommend to others.

Punti negativi: Nothing

Punti positivi: breakfast amazing, location amazing, total holiday amazing

Punti negativi: there wasn't enough pepper in the pepper shaker ;)

Punti positivi: Breakfast on the beach each day was excellent and generous. We are vegan and the Chef looked after us beautifully by providing interesting, nutritious and delicious dishes, using local produce, each night for dinner.

Punti positivi: There was nothing not to like, the location is perfect, the ease of getting to the resort is unparalleled (40 minutes drive from the airport), every villa has sea view, the food is exceptional, especially considering you are on an island in the pacific, the staff.....they display a genuineness to serve the guests and make their stay special. Every guest is King. Plenty of activities, snorkeling from the beach, kayaking in the lagoon a nice swim or simply do nothing. Note.....there are rarely more then 30 people at a time in the resort, the feel of exclusivity is real :-)

Punti negativi: The stay was too short.....

Punti positivi: Well sized villa. Nice design and furnishings

Punti negativi: On a beach you can’t swim at due to being on a reef. Location- far away. Need to pay extra to do any activities which were expensive- and the tour operator added in an extra stop after talking about doing it just for our tour half the drive. We were firm with the amount of cash we had for entry- which he had lied about the amount and pocketed the rest. Then, when we were back at the hotel he asked for more money!! Not a 5 star stay!

Punti positivi: The amazing food and superb service. The staff are friendly and cannot do enough for you. A very relaxing environment.

Punti negativi: The 4% surcharge on any card was a shock and we felt totally inappropriate. We understand a charge is necessary on credit cards but others was very disappointing.

Punti positivi: The location, views, food and service.

Punti negativi: The air conditioning and fans could be upgraded, but we had an older room at the resort and the sea breeze is always there as a backup.

Punti positivi: The food was absolutely amazing and the service even better. We were fortunate enough to have a wonderful lady called Ellen look after us (name spelling ocould be incorrect). She was so lovely she really did make our stay very special. Would recommend Tamanu to anyone!

Punti positivi: We stayed at Tamanu for 9 nights. It has a very laid back vibe and the Vanuatuan staff have a good balance of friendliness and care. The rooms are airy and nicely decorated and the beds very comfortable. Fiona, Anthony and Bong are accessible and approachable and ready to help with anything. The food in my opinion is great considering there is such a variety. In contrast to previous holidays we didn't end up craving veges or home cooked meals. Our flight was delayed a day and the management kept in touch with us constantly. They arranged a transfer to pick us up and had snacks and drinks waiting in our room on our arrival at 1 am which was very welcome as we were tired and hungry. We took two tours, the Tamanu tour which is varied and interesting and took in a turtle sanctuary, a river, the Blue Lagoon and a chocolate factory but my personal favourite was the Pele Island tour for snorkelling and a village tour. Tamanu is away from Port Vila but shuttles go back and forth everyday. They can also arrange extra lifts and pick ups to and from Port Vila. I never felt we were missing out as Tamanu is perfect for relaxing all day.

Punti negativi: Clothes storage is a little limited but we were able to sort that out once we used the baskets and received more hangers.

Punti positivi: Peacefulness. Stunning views. Well maintained property. Fantastic for total relaxation as it was lovely and quiet. Small number of villas meant a quiet atmosphere but it never felt awkward. The villa we were in was spacious and clean. Very thoughtful to provide a small selection of books and board games.

Punti negativi: Restaurant served delicious, great quality food and had huge variety both on the menu and chef’s specials but wished there were more varied, lighter options for lunch/snacks throughout the day. There was a pool menu but it was fairly short. Given the location, we were too lazy to seek alternatives elsewhere!

Punti positivi: Amazing location and a resort that really provides an exclusive experience without feeling overwhelming. In particular the staff, from management to the restaurant, are lovely and welcoming and the service is attentive and friendly. This rubs off on the guests, providing a friendly, laid back but respectful atmosphere and given the small size of the resort it’s not uncommon to bump into the same people at meal times etc. but this just ends up with sharing tables for dinner and making firm friends. We ate at the restaurant every day and couldn’t fault the food, from range to quality. We spent Christmas and New Year here and it really felt like a special home from home for the whole period.

Punti negativi: If you’re not familiar with the beaches then you may be surprised to find how much coral and volcanic rock litters it. The beach is still accessible, just not maybe as fully perfectly white as you’d expect.

Punti positivi: Really friendly and helpful staff

Punti negativi: Unfortunately when we visited there was a ban on swimming in the ocean along this stretch of coast due to poor water quality - not the lodge’s problem but if you want to ocean swim you might want to choose another location at the moment.

Punti positivi: Lovely apartment with very complete facilities. Staff were friendly and helpful.

Punti positivi: We had a great stay. The staff were very friendly and very helpful in booking activities, drivers etc. Beautiful location overlooking the bay and the kids enjoyed the pool, kayaks and stand up paddle boards. Lots of food options within a 5 minute walk.

Punti positivi: Beautiful view, very relaxing environment with very helpful staff.

Punti negativi: somehow during our stay, we are unable to use the water from the hotel. There was a white residual in the water. We have changed the kettle. But the problem persisted. The staffs in the lodge have kindly waved some of the bottled water I got from them but it is really inconvenient.

Punti positivi: The staff were very helpful at the time I was frantic about my cancelled flights. Fruits/sweets delivered to the room on Christmas day was a nice personal touch to service.

Punti negativi: Considering the location, it would have been nice if there is restaurant on site.

Punti positivi: View, pool, nice staff

Punti negativi: Noise of drippling from shower

Punti positivi: The rooms being located right on the water was an absolute highlight. The size of the rooms was great, as was the comfort of the bed. The staff were very friendly, but seemed limited in their ability to assist with issues.

Punti negativi: Airport transfers organised in advance did not take place. No show on arrival. On departure we managed to get a lift with another visitor, as is was likely we were going to miss our flight had we waited any longer. The main issue with this property in one word is Maintenance! - No hot water in our shower for 3 days, despite the staffs attempt to resolve. - The swimming pool was unusable for the last 4 days of our stay, it had turned green. - Badly leaking taps in bathroom. - Outdoor decking areas on balcony and around pool in need of attention. - WiFi was available but not in all areas. Unusable in our particular room. Given the amount we paid for this property we certainly expected better. We have stayed at cheaper places that were in much better condition than this.

Punti positivi: The penthouse was amazing spacious with a great deck and views. We decided to order in Chinese as it was such a lovely spot - Staff were very helpful and accommodating. The pool was lovely and we enjoyed breakfast croissants around the pool

Punti positivi: Friendly and helpful staff. Beautiful and clean room and environment. Great value for money. Highly recommended.

Punti positivi: Beach front was amazing and no need to go somewhere else for snorkling.

Punti positivi: Very nice resort on island close to Port Vila. Our villa was spacious and clean with beautiful terrace just above the sea. Unfortunately, the area in front of our villa was not good for swimming, so we used resort beach, which is a bit better but the quality of water is still average. The best thing was presence of large number of starfish. Boat service is available 24 hours a day. Rides takes about 5 minutes, but have in mind that you could wait additional 10-15 minutes before boat starts. Hotel stuff was very kind and helpful. WiFi was OK.

Punti negativi: Buffet breakfast is average with poor choice of food. Resort is placed on island and it's not close to Port Villa, so you need to use bus or taxi to reach town. General impressions are very good, but I would stay that it is a bit overpriced.

Punti positivi: Beautiful island, laid back, some lovely staff. And now with wifi in the chalets. Great food. Really enjoyed snorkelling.

Punti negativi: Having to leave after 3 days :-)

Punti positivi: Island time

Punti negativi: Island time

Punti positivi: the villas on the water - amazing! worth the extra money. breakfast is great!

Punti negativi: we booked there because of many good reviews regarding the food (lunch and dinner). we were a bit disappointed - the food is ok, not more than that.

Punti positivi: Everything. Its such a beautiful island to stay on with beautiful people working there. Super happy we were there in pineapple season, yum yum yum!!! Wonderful to be surrounded by water for snorkling & kayaking. Lovely beaches. Highly recommend the day spa.

Punti negativi: No fresh coconut on the menu

Punti positivi: The location is fabulous - a beautiful little island with great sunsets and lagoon views, only accessible by ferry (merely a couple of minutes travel time). Very friendly and helpful staff - they really went out of their way to make us feel welcomed and relaxed. Good food and great cocktails at either of two bars. Our Deluxe Spa room was spacious and comfortable with its own beach, and sunset views from our outdoor spa. :) The lagoon is great for swimming and snorkeling, with a surprising diversity of fish and other marine life considering the proximity to people. The resort has an efficient, easy to use tour/event booking hut just off the arrival pier, next to the restaurant - great for arranging custom/last minute tours, as well as the more organised ones. There's a schedule of regular events including beach movie + pizza nights, fire shows and the like that are worth attending. Airport transfers were easily arranged - around 25-30 minutes travel time. Downtown Port Vila only 5-10 minutes away by bus/taxi. The resort caters for families, but the island is big enough for couples to enjoy themselves without being surrounded by noisy kids (parents can also leave their children in the care of resort staff during the day). We are already working on a plan to return here.

Punti negativi: Not much, to be honest. Our room was missing a beach lounger when we arrived, and the room's shower drain was initially blocked causing water to leak everywhere, however these were quickly addressed once we mentioned them. The difference in drinks quality seemed to vary quite a bit depending on who was making them, especially in the Calypso beach bar, but that really was just a minor niggle.

Punti positivi: The staff are lovely.

Punti positivi: The location of the property with its outlook was great. A little bit of a walk from Port Villa but getting there is easy by bus. Rooms are very spacious we had a one bedroom apartment with pool. Very clean, great breakfast everyday. Best of all the Staff were all very helpful and attentive, especially Fabiola with booking trips. Highly recommend

Punti negativi: Nothing.

Punti positivi: The view from apartments was amazing, and we got a lovely breeze being up so high (ideal for a humid place and kept the mosquitoes away). Spacious apartment, awesome to have a private pool and pretty easy to get into town walking or by taxi (bus). Manager was very welcoming on arrival!

Punti negativi: Room wasn’t as clean as we would have liked - the bathroom wasn’t cleaned properly (found hair and stains in the toilet upon arrival) and there were ants in the kitchen. However we had a really nice stay, it was a great getaway for the two of us.

Punti positivi: The furnishings were beautiful and made the Terrace feel so comfortable! The view from the whole Terrace both inside and outside plus upstairs and downstairs! Privacy was done fairly well for each Terraces plunge pool. Perfect for couples. Very central location.

Punti negativi: The noisy wooden stairs in each Terrace! I was so paranoid I was disturbing the neighbors each time I walked up or down the stairs because I knew I could hear them. The lack of assistance with our luggage to/from the Terrace. With the amount of stairs, it’s the last thing you want to be doing after just arriving or leaving in the muggy weather. Definitely would have been nice to have this arranged, without requesting it as the information book suggested.

Punti positivi: The appartment i stay in was exceptional on so many levels. Firstly because of the immense size of the booking, i think it was around 152 square metres. Now most hotels range between 16-28 square meters. This was equipped with a really modern kitchen area, huge lounge room & dinning space that opens up onto the infinity style pool on the (bottom level)veranda , yes upstairs has one also.. two toilets one downstairs & the other upstairs in the master bedroom suite along with a large shower & lovely bathtub! The bathroom also has plenty of room for storing toiletries for 2-3 people. The suite also has a very very big walk in wardrobe enough room for your whole suitcase. Even a iron board is stores in the cupboard . the upstairs bed looks out over the neighboring Lagoons from up on the hill side.

Punti negativi: The hot water took extremely long to come through the shower, although that’s expected in a country like Vanuatu , the kingbed that says in the description is actually just two king singles next to each other so if you are sleeping in the middle you will fall down between the two mattresses...

Punti positivi: It was a beautiful stay; there were many bonuses here and there. Thanks much again for the late check out.

Punti positivi: Everything.

Punti negativi: Nothing

Punti positivi: The serenity and location. If you want to do nothing but nurture yourself this is the resort. Fab pool,private beach and lovely hammocks around the resort. The staff were very generous and caring.

Punti negativi: Everything was lovely. Perfect alternative to larger resorts.

Punti positivi: I liked the beach bungalows and the open air shower. Very traditional.

Punti negativi: The continental breakfast could have been a bit more extensive. Maybe a bircher muesli or chopped fruit salad.

Punti positivi: The set up of the hotel is great! perfect way to unplug from busy life. Most of the staff is really nice and always happy to help.

Punti negativi: some nigh entertainment got canceled due to low numbers. This was disappointing as we planned our nights accordingly.

Punti positivi: A wonderful terrasse overlooking the beach, friendly staff, lovely rooms, a beachvolley field, free Kajaks an SUP Boards, free drinking water.. all you need!

Punti negativi: The pool water was a very much smelling of chlorine and burnt in the eyes and made the hair funny.. but I think they fixed the pump now and can lower the chlorine level again.

Punti positivi: wonderful stay in every way. every single staff member there were professional and kind beyond words. spent nye there and the party was lovely. the location feels local and i was completely taken care of. the beach was lovely and i enjoyed many hours in the ocean out front. highly recommended.

Punti negativi: that i couldn’t stay longer.

Punti positivi: The staff are amazing, very friendly, helpful - the best staff i've ever encountered. Location and facilities are great. Good quality food and daily cocktail specials

Punti negativi: I couldn't stay longer

Punti positivi: The location was wonderful! The ease of being able to have kids rest in the room while we enjoyed a drink over looking the beach was beautiful.

Punti negativi: The staff were no where to be found! We rang to organise our early check out and no one answered the phone. The bar was never staffed and when you rang the bell it would take a long time for someone to come.

Punti positivi: Everything! Could not fault a thing The location The staff Perfect!

Punti positivi: Free of charge Kayak, SUB boards, life jackets, bike, nice pool, close to hideaway island and beach restaurants.

Punti negativi: Personal could be more friendly. Far away from shops. Breakfast could be warm.

Punti positivi: the location is great. beautiful sunsets and warm ocean to swim in. the staff were lovely and it was handy having the little cafe on the premise.

Punti negativi: our room was a little small for the 4 of us but we did book the studio.

Punti positivi: Delicious breakfast, lovely and spaceous room. damien was very helpful, gave us lots of advices and we could even rent a car for a day.

Punti negativi: bicyles werent in a really good shape and there were only 3 adult ones available. to bad because we would have loved to explore our surroundings with it. Beer is pretty pricy at the bar

Punti positivi: Left too early to have breakfast.

Punti negativi: A very pleasant stay.

Punti positivi: Luogo di soggiorno eccezionale. Ottimo personale, ottima posizione, cibo discreto.

Punti negativi: La connessione Internet è orribile. (Unico aspetto negativo in questo posto.) Se volete una connessione veloce portatevela, lol.

Punti positivi: Le strutture erano fantastiche e il personale più che accomodante.

Punti negativi: L'unico problema è che si sono sbagliati con il nostro cibo al ristorante. Niente di serio.

Punti positivi: The service was friendly and impeccable though which most times made up for those noisence. It was very clean.

Punti negativi: The access to the beach was rocky and not easy for the kids. Only one restaurant/cafe option and too far to walk to any other restaurants/cafes nearby. Pool seemed a little smaller than the photo but not too bad. The gym which consisted of a single machine was out of order. 5 out of the 9 nights we were there there were all sorts of different disturbance. Mostly loud music. And most morning we had smoke coming through the windows from a nearby outdoor kitchen fire.

Punti positivi: Beautiful place and lovely people. Easy acces to the local busses that are driving past to go in to the city center.

Punti positivi: We loved the big, open plan room (we got upgraded to the ocean view which was so lovely to wake up to!) We were able to cook breakfast in the mornings (supermarkets a short bus ride away) and ate at the restaurant a few times for dinner - good food! Beautiful little beach area and relaxing pool!

Punti negativi: Not much to dislike. We had a good stay!

Punti positivi: Location was perfect. Local buses go past all the time . A little bit out of town so that adds to the peace and serenity Pool and private beach beautiful. Having the restaurant on site is very convenient. There are many other restaurants close by and the staff will recommend these and provide a map of the area. Book tours if you need that done.

Punti negativi: Everything about the resort was perfect. Unfortunately noisy neighbours were a bit annoying but that is outside of the control of the accommodation.

Punti positivi: the staff was very friendly, the facility was good, have kitchen laundry and bbq, swimming pool, even big balcony, location was good, close enough to city but also right next to beach. peaceful and quiet, security guard was exceptional good. when the taxi didn't turn up the last day, the security guard go out of way and get bus for us, provided nice baby cot, including mosquito net, high chair and plastic bath tub.

Punti negativi: bathroom basin was leaking, and one of the house keeping lady was very slow, and cannot manage to clean the room when we step out of resort.

Punti positivi: Excellent meals. Happy accomodating staff.

Punti positivi: Nice villas and pool area.

Punti negativi: Location is a bit far from town, free internet in restaurant was not working during our stay.

Punti positivi: We stayed here for 2 nights and we were really pleased with the service we got. The staff was very helpful arranging a rental car, booking a seafood restaurant, and offering a late check out (free of charge). Pool / Room service is free of charge as well. Great value for money!

Punti negativi: I would have liked the 'light' breakfast that was included in the room rate a bit bigger (bowl of muesli, or fruit salad with small yogurt, or 2 mini croissants + juice + plunger coffee/tea), but it is definitely still better than nothing :) Wifi was only free in the restaurant (but didn't work for half of the time), which isn't necessarily a bad thing if you are there to relax and disconnect.

Punti positivi: La struttura sulla collina che dà sulla laguna e le piscine.

Punti positivi: Amazing place to stay in Port Vila! Definitely will come back again!

Punti positivi: Friendly staff, excellent room facilities, pool, restaurant and laundry service.

Punti negativi: A bit of music noise on some evenings from nearby locations.

Punti positivi: Bellisimo resort in mezzo al verde affacciato sulla laguna. Tre piscine e diverse stanze con vasca idromassaggio all'aperto.

Punti positivi: Very friendly helpful start, beautiful surroundings, close to town and great food.

Punti positivi: So nice and close to Port Vila, arranges all tours and made sure our every need was met. Would 100% go back again.

Punti positivi: The staff were lovely. The pools were great

Punti negativi: Nothing

Punti negativi: the food，the door

Punti positivi: The staff are amazing and very friendly. Facilities are all you need if you’re wanting a relaxing time away.

Punti negativi: The grudges in the rooms aren’t the best do cold water in rooms is hard to come by. Considering the charges, a working fridge is expected.

Punti positivi: Our overwater bungalow was clean and comfortable for our two night stay. The island and its gardens are very pleasant as are the dining area, restaurant, bar and infinity pool overlooking the bay. The hotel's ferry provides continuous transport for the short trip between the island and Port Vila for those that want to explore the town or dine onshore.

Punti negativi: We were very disappointed with the in-room service. The ordered toasted paninis were delivered untoasted and so stale they were inedable, with the replacement little better. The cleaner left the unfinished food outside next morning only to be eaten, we assume by rats. The plate, remnants remaining, was still outside our room when we checked out two nights later. The overwater bungalows face the town and were very noisy with loud music from onshore bars until the early hours of the morning.

Punti positivi: Everything was fantastic

Punti negativi: Our fridge did not keep things much cooler than our air con did, and it smelled really bad. Room 71

Punti positivi: The atmosphere and feeling of being lost on an island. It was comfortable, relaxing and serene. The spa was amazing and I highly recommend getting a treatment here. Ask for Joanne. She is so good at her job.

Punti negativi: The music playing from the mainland can be loud. Not the resort's fault.

Punti positivi: Snorkeller's Cove and the free equipment was fantastic

Punti negativi: Bathroom shower was basic and not much pressure Wifi was sporatic

Punti positivi: Location is central and a short walk to downtown. Great to paddle out into the lagoon on the kayaks. Hired a driver for a couple of days to get around the island which the front desk will arrange - although it is easy enough to book one of the the various vans one encounters whilst walking.

Punti negativi: The hot water was inconsistent. The adult only pool was normally empty and would have been great if open to children under adult supervision.

Punti positivi: The setting was lovely - on the water. It was not very close to town but still only a short taxi ride away or a bit of a hike. The people were helpful and friendly.

Punti negativi: We found the restaurant to be disappointing and preferred to eat in town. The breakfast was adequate but nothing special. There are excellent choices to eat in town.

Punti positivi: Poppy’s is located close enough to town to access all the excitement of the other bars/restaurants but also far enough away to feel like you are on your own personal island. The resort staff are incredible and give Vanuatu itself a wonderful name. The gardens are outstanding and we spent hours walking the property. As a young family, we found having our own kitchen and space very accommodating. We will definitely be back.

Punti negativi: Lighting in the bathrooms.

Punti positivi: The staff at Poppy’s were very helpful and accomodating. They were always polite and kind, patient and understanding. The breakfast was great, the kids really looked forward to it.

Punti negativi: The first room we were placed in was not the room we booked. This was sorted out early the next morning. We also had issues with the gas cooker, but again, this was sorted quickly. As a family we wanted to cook our own food but were quite limited with what we could do with 2 gas burners and a microwave.

Punti positivi: Breakfast was pretty basic and most days we had to wait for fruit, coffee, bread to be replenished so we could eat.

Punti negativi: Laundry facilities could have been included. A shuttle bus to town bearing in mind that hill to get out of the property.

Punti positivi: Beautiful surroundings and well maintained gardens and apartment. We stayed up the hill with sea breezes keeping the temp down no air con needed. No request too much trouble for the staff.

Punti negativi: The water temp in the shower varied between freezing and boiling which was a minor issue for us and didn’t take away from our enjoyment of the property.

Punti positivi: Close to the water, Nice people, the food was good

Punti negativi: At our room there was no wifi so we had to be in the main area to connect to wifi. We needed some information for the next location so we were dependent on wifi since we didn’t have any mobile service.

Punti positivi: The rooms are nestled in a really beautiful garden setting. Our room was very comfortable. The staff were friendly and helpful and well manored. The Cheff Mr White knows how to cook. His meals were spot on. All too often a restaurant will take your order for a medium rare steak and deliver a burnt offering but not at Poppy's. Great dining.

Punti negativi: The broadband available was very slow and even the paid BB was undeliable in our room. We experienced some difficulty in controlling the hot water in our shower.

Punti positivi: Good value for money, great location near the fire show (book in early), great snorkelling out front & safe, friendly staff.

Punti negativi: Purchased food can be pricey & average - If you leave to early for flights you cant get breaky, but that happens many places!

Punti positivi: The friendly staff & how they actually remembered me from a previous visit - also that they returned our luggage that was in storage ready for our return.

Punti negativi: The toilet stopped flushing on the second night upon our return...and no follow up. BUT i know water is an issue there so it may happen?

Punti positivi: I've seen this resort passing by and it looks very nice.

Punti negativi: Had to cancel my reservation a week before my reservation but couldn't get my money back. To be fair, this is clearly stated in their policy. I just wish they were a bit more forgiving.

Punti positivi: The hotel has a great location! Most of the room are facing to the ocean. It's also easy to access under water poster office and snorkel spot.

Punti negativi: We booked a villa for family stay. The room itself is nice, good size and nice view. But the room is lack of maintenance, the shower is totally broken (I met another lady has the same problem with me), and we found some mud on the floor. Make sure check everything in the room after check in, it may save your time to sitting there and wait.

Punti positivi: Stunning location not far from town. The staff were welcoming, friendly and helpful. The beds were comfortable and the food was fresh and delicious. Very affordable. The snorkeling was amazing! The island and the resort are a little slice of paradise!

Punti positivi: We had an excellent time at Hideaway Island. We stayed in the villa with a pool and it exceeded our expectations. The pool was clean and the perfect temperature for a dip at any time of the day. The villa itself is quite large - two storeys with bed on the second level as well as a superb view of the ocean. We thought the included breakfast was a great inclusion; there were lots of options including fresh fruits, muffins, and toast with assorted condiments. We also loved being able to get out on the reef to see a vast array of brightly coloured fishes and corals. We also are so grateful for the friendly staff who were so hospitable and helpful during our stay.

Punti negativi: The villa is a little dated and it would have been great if the pool was cleaned while we were there (although the filter was on the whole time which mostly kept it clean). We tried the beach side restaurant and found that dinner there was overpriced and only so-so; the Beach Bar on the main island of Efate is much better and cheaper!

Punti positivi: Location. Snorkelling was THE BEST.

Punti negativi: Room was really hot!!

Punti positivi: Good snorkelling off the beach. Security staff were extra helpful to make sure you were ok. Ferry service was frequent.

Punti negativi: Overall for the price paid expected a bit more. Rooms are dated, breakfast was dissapointing, you have to pay extra for a warm breakfast. Basic cereals and fruit is only offered for the free breakfast. Bathrooms were not dated, taps did not work and the shower head needs to be replaced. WiFi connection was very bad. Cultural dinner was overpriced.

Punti positivi: The island has a lot to keep you occupied, with amazing snorkeling just off the beach. The room had a great wee fridge which kept everything super cold, a small sink and linen was 100% cotton which was ideal in the heat. All the gardens were well maintained with leaves cleared daily. The staff were very friendly and helpful, even the maintenance staff who were just coming to the island to do work for the day were helpful when we first arrived. Having use of the paddle board, kayak and snorkeling gear with the accommodation was a bonus too. Only 15mins to Port Vila and 24hr boat transfer to the island. Very chilled atmosphere on the island once the day trippers left and just the hotel guests remain.

Punti negativi: The shared bathroom facilities were a wee bit drab, were always wet/damp and had water come out the doorway The room was under ventilated and rather stuffy, we could see wires were there had previously been a ceiling fan but this had been replaced by a standing fan which wasn't as powerful. The mosquito net on the window had also come off in one corner and not been repaired. The paddle boards were very run down, missing fins and a lot of grip. The snorkels and fins were also a tad run down.