Hotel a Port Vila

Punti positivi: The service was efficient, friendly and so professional. The food was incredible, good coffee and incredibly relaxing not to mention stunningly beautiful. I can't wait to go back.

Punti negativi: Really I have no complaints at all. The Eratap team and management have it together.

Punti negativi: The beach Activities

Punti positivi: Excellent food, gorgeous private villas, very helpful and friendly staff.

Punti negativi: Honestly there is nothing that I didnt like about Eratap.

Punti positivi: Everything was beyond our expectations, the service, friendly helpful staff, beautiful unit, excellant facilities, excellant food. Loved our stay.

Punti negativi: When it rained hahaha.

Punti positivi: This is relaxed unpretentious luxury in an amazing location. Friendly staff and very good food. Absolutely loved our stay!!

Punti negativi: Nothing negative to report the only thing we would change is that we’d stay longer next time.

Punti positivi: Breakfast on the beach each day was excellent and generous. We are vegan and the Chef looked after us beautifully by providing interesting, nutritious and delicious dishes, using local produce, each night for dinner.

Punti positivi: There was nothing not to like, the location is perfect, the ease of getting to the resort is unparalleled (40 minutes drive from the airport), every villa has sea view, the food is exceptional, especially considering you are on an island in the pacific, the staff.....they display a genuineness to serve the guests and make their stay special. Every guest is King. Plenty of activities, snorkeling from the beach, kayaking in the lagoon a nice swim or simply do nothing. Note.....there are rarely more then 30 people at a time in the resort, the feel of exclusivity is real :-)

Punti negativi: The stay was too short.....

Punti negativi: The road into the resort was in the most terrible condition km of bumps and ditches the thought of leaving the resort after you got to it just made you feel like couldn’t do it the cab drivers in town won’t take you home because of the road so you can’t go out unless you go on the resort van to town and it returns after 1 hour so it not enough time Fix the road for goodness sake

Punti positivi: Outstanding staff. Thanks to Pascale, Angela, Georgia, Robert, Ciel, Paulo and the rest of the team!

Punti negativi: Nothing I can think of!

Punti positivi: What was no to like?! The access to kayaks and stand up paddle boards was great and the wifi excellent!

Punti positivi: Look straight out over the waters of Port Vila. Great sandy area in front of the room. Hammocks, free paddle boards and kayaks. you can watch the crabs, and see locals fishing. There are coconuts in the tree! Staff are happy and helpful. This property is within easy walking distance of a number of restaurants. It is ten to fifteen minutes walk to the local supermarket. The staff helped us organise transport to other parts of the island. Breakfast served by the pool is beautifully done. I was surprised at the amount of garden around the property.

Punti negativi: A broken snib or lock on the bi-fold doors.

Punti positivi: Great location, close to the city Service excellent- they really went out of their way to help us, service us, make bookings for us, were flexible and very informative about the different services out there. The staff really helped us.

Punti negativi: This is nitpicking at best but the bathroom door had to be slammed shut to properly close, apart from that there is nothing else as we were happy

Punti positivi: Fatumaru is a perfect accomodation on the waters edge, close to the town centre. The staff are professional, helpful and will do everything to make your stay perfect. Hello to Jennifer,Julie,Mary and Rae! The rooms are large and well stocked with kitchenware ,the gardens and pool are maintained very well. It is peaceful and the views from the balcony are lovely. The breakfast is delicious too. I recommend Fatumaru without hesitation.

Punti positivi: It is very handy for town visiting staff are great and has good breakfast.

Punti negativi: Located in a no swim area.

Punti positivi: The bed was amazingly comfortable, and incredible views. The staff went out of their way to help us at every opportunity! We were really appreciative of their efforts to help us have a wonderful time. And as it was our honeymoon, they welcomed us with a bottle of cold champagne!

Punti positivi: We stayed in the 2 BR Efate suite which was enormous, a real bonus on the couple of wet days. Huge balcony with pleasant filtered views out to the bay. Staff were really helpful. Beds could be a little more comfortable. Full kitchen and enormous shower. Short walk to town and many good restaurants.

Punti negativi: Very little, being extra picky we would have liked 4 SUP's so whole family could go out together and more comfortable mattress would be great.

Punti positivi: well appointed and very comfortable, well built. The staff were very helpful.

Punti negativi: Nothing!

Punti positivi: We had plenty of space in our two bedroom apartment. Appreciated the well-stocked kitchenette with double burner, microwave and fridge. We enjoyed using the canoes and paddleboards on the lagoon. It is a decent walk into the centre of Vila, but it was great being so close to the wonderful French bakery.

Punti negativi: Location is a little bit out of the way. Breakfast was expensive so we self-catered. Wifi was a bit hit-and-miss, though certainly better than the other places we have stayed in Vanuatu.

Punti positivi: Beautiful and romantic setting right on the sea. Lovely studio - you can feel a lot of thought was put in every detail. The staff is very warm and helpful.

Punti positivi: The restaurant is just amazing. Every single dish was extraordinary.

Punti positivi: Beautifully appointed rooms all screened and private. Absolutely amazing food. First class. Highly recommend the restaurant. Exceptional both food and service.

Punti negativi: The beach is not really for swimming.

Punti positivi: Great view from the room and easy access to the beach. Comfy bed and good bathroom. The restaurant had an extensive menu and the food was great ! Also a large wine list (Not all available though). Airport transfers were good value also.

Punti negativi: The villa quite exposed to the wind. No table to eat at when using room service.

Punti positivi: The food is very delicious. And I enjoy the beautiful ocean view.

Punti positivi: The beds were really comfortable. The food was fantastic, fresh and seasonal. The restaurant staff were lovely, especially Jane at breakfast and Alvin who made amazing cocktails

Punti positivi: Beautiful location, and roomy, stylish villas. Restaurant was excellent, and staff very friendly and helpful.

Punti positivi: Beautiful and very relaxing atmosphere

Punti negativi: L

Punti positivi: We will absolutely stay with Tamanu on the beach next time. All staffs are nice and the food is unexpected delicious.

Punti negativi: A little bit far away from the town center and the timetable of the hotel shuttle bus is too early. But you can always request a car service from the hotel.

Punti positivi: Great food, great rooms loved waking up to the sound of the waves each morning. Very relaxed feel

Punti negativi: Quite far from town (30 min drive) and chef was a super angry little man

Punti positivi: Location, privacy, views, spa on the balcony, friendly staff, kids club, water sports

Punti positivi: Beautiful resort, excellent food in restaurant and gluten free choices, friendly professional staff.

Punti negativi: N/a

Punti positivi: The island feel

Punti negativi: Nil

Punti positivi: Amazing spot and staff . The only let down was the tv did not work it said it had most channels but it did not once they got they tv sorted . Dinner was great apart from the vegetables they were cold perfect steak amazing . Also the net over the bed you should be able to take it down option we moved bed away from it . Apart from that fantastic place great staff .

Punti negativi: Food options are great but could be upgraded

Punti positivi: I just spent 8 days on this beautiful little island in the middle of paradise. Vanuatu is the ultimate holiday destination if you're looking to relax and unwind and the Erakor Island Resort is just the place to do it. A short 5 minute boat ride from the mainland to the resort and you already feel relaxed. On arrival we were greeted with a fruit juice and a run down of the resorts features.There was a wedding that night at the restaurant but we were assured that dinner would be served at the Calypso Bar whenever we were ready.The resort is spread out across the island, and we were delivered to our room via golf cart to discover our simple but comfortable room which had a pavilion just in front with sofa setting to be used by guests. There are clear bottomed kayaks to borrow and small coral reefs just out from the resorts beach to glide over and see the fish. There are starfish and sea snakes (very small) and plenty of vibrant tropical fish.You can also borrow snorkel gear and aqua shoes if you need. There were also plenty of sun lounges and umbrellas on the beach to while away the day. The food at Aqua Restaurant was spectacular. All very fresh and delicious, we didn't have a single meal we didn't like and we tried most of the menu! I can highly recommend (pre)ordering the Chef's Seafood Platter if you are there on Sunday night, it was spectacular! We also very much enjoyed the "feast and fire" night, the buffet dinner was great with lots to choose from, although the kava left a little to be desired. All the staff were incredible, extremely friendly and helpful and genuinely concerned to make sure you were having a wonderful time. We did 2 day trips while we were there, organised by the resort. A cruising day on the Coongoola, which was amazing. We were very lucky to have the boat almost to ourselves (only 5 of us on a boat that can hold 50!) and had a wonderful day cruising and snorkeling.

Punti negativi: We seemed to have particularly loud neighbours who were happy to go to bed late (while talking and laughing very loudly) and also get up early (to have a cigarette) and it would have been nice to have a little more separation between room or better soundproofing.

Punti positivi: Lovely atmosphere and very friendly and attentive staff. Loved the fact that we could use the paddle boards and kayaks any time to explore the bay. The restaurant served excellent quality food and had a decent wine list.

Punti negativi: I was quite surprised that the resort didn't have a swimming pool. Being an island of course there are plenty of swimming opportunities in the ocean, however with low tide its very hard to even get in the water, as the low tide exposes all the sharp coral that you would have to cross to get to swimming depths. We also weren't informed about having to order the seafood basket Sunday special a day in advance. We were really looking forward to having the seafood platter, only to be disappointed and told that we hadn't placed an order the day before. This could have easily been fixed by putting a little note next to special promotion on the menu saying (*order the night before) or something along those lines.

Punti positivi: Friendly staff Food at restaurant The beach

Punti negativi: Nothing

Punti positivi: food and staff were excellant

Punti positivi: Location was great. Staff were friendly and helpful. Food at the restaurant was really good! Lots of activities for families with kids.

Punti negativi: Mozzies were not fun to deal with but I guess they are unavoidable. The facilities need a bit of maintenance. Low tide times can be a bit of a bummer since it has no pool.

Punti positivi: Liked the large bed which was very comfortable. Also liked the infinity pool

Punti negativi: The food in the restaurant was disappointing and seemed to be overpriced. What was served did not always match what was on the menu (eg lentil beetroot and bean salad was actually lettuce beetroot and feta salad).

Punti positivi: It was wonderful having the private plunge pool with the added bonus of an impressive view over Erakor Lagoon! Also the apartment was beautifully decorated, spacious and well equipped, so it was very easy to feel very comfortable and relaxed. Staff at the adjoining resort Mangoes, were very friendly and helpful too

Punti negativi: N/A

Punti positivi: The furnishings were beautiful and made the Terrace feel so comfortable! The view from the whole Terrace both inside and outside plus upstairs and downstairs! Privacy was done fairly well for each Terraces plunge pool. Perfect for couples. Very central location.

Punti negativi: The noisy wooden stairs in each Terrace! I was so paranoid I was disturbing the neighbors each time I walked up or down the stairs because I knew I could hear them. The lack of assistance with our luggage to/from the Terrace. With the amount of stairs, it’s the last thing you want to be doing after just arriving or leaving in the muggy weather. Definitely would have been nice to have this arranged, without requesting it as the information book suggested.

Punti positivi: Well equipped and appointed apartment,comfy bed and furniture,friendly staff and management. Plunge pool was terrific with great views over lagoon, lovely breezes. Proximity to Mangoes restaurant, supermarket and town. Overall a fabulous self contained apartment.

Punti negativi: Could have done with a small outdoor table setting on plunge pool deck instead of the two chunky chairs and tiny coffee table and no outdoor chairs on upper balcony.

Punti positivi: Everyone including management were so friendly and accommodating. The apartments were spectacular and very spacious.

Punti negativi: Nothing

Punti positivi: Staff great..facilities great

Punti positivi: The appartment i stay in was exceptional on so many levels. Firstly because of the immense size of the booking, i think it was around 152 square metres. Now most hotels range between 16-28 square meters. This was equipped with a really modern kitchen area, huge lounge room & dinning space that opens up onto the infinity style pool on the (bottom level)veranda , yes upstairs has one also.. two toilets one downstairs & the other upstairs in the master bedroom suite along with a large shower & lovely bathtub! The bathroom also has plenty of room for storing toiletries for 2-3 people. The suite also has a very very big walk in wardrobe enough room for your whole suitcase. Even a iron board is stores in the cupboard . the upstairs bed looks out over the neighboring Lagoons from up on the hill side.

Punti negativi: The hot water took extremely long to come through the shower, although that’s expected in a country like Vanuatu , the kingbed that says in the description is actually just two king singles next to each other so if you are sleeping in the middle you will fall down between the two mattresses...

Punti positivi: beautiful view, private pool and spacious room for relaxation, staff are friendly and helpful. reception has a tourist desk for booking excursions, and a list of taxi prices for destinations eg. 2000VT (around A$25) to airport - very thoughtful.

Punti negativi: not 10 minutes walking distance to the city center as claimed; in particular it's an unpleasant walk in hot humid weather - more like a brisk 20-25 minutes walk

Punti positivi: Arrived at midnight and were picked up at the airport by transfers organised by The Terraces. We were delivered to the property where we were met by the nightwatchman and let into our 1 bedroom, 2 level apartment. Beds were comfortable and the apartment had a large bathroom with walk-in shower, bath and toilet, with a 2nd toilet downstairs. The apartment had a full kitchen with dishwasher, full size fridge, oven and microwave - if you wanted to cook your own meals (though we only used the microwave for breakfast) - along with pots, pans, and crockery. On our private deck we could lounge next to our own plunge pool while enjoying the weather with a view over Erakor lagoon. Mangoes next door has a restaurant which also provides room service to The Terraces for no delivery charge and with smiling Ni Van (native Vanuatan) staff. It is a relatively easy 10 minute walk into town (though beware of holes in the pavement - where there is pavement) but you can catch a bus for about 20c per person (just hail them on the road) or a taxi for about $6 per car load. The apartments were a great choice for us and lived up to our expectations but it is the staff that were the icing on the cake. From the time of arrival until the time you check out, they are more than helpful, extremely friendly and can't do enough for you. No wonder they have been voted the happiest people in the world!

Punti positivi: Great view, the size of the apartment’ room service didn’t cost anything extra, staff were very happy & accommodating

Punti negativi: Can’t think of anything!

Punti positivi: they got all kind of movies free bicycle clean

Punti negativi: one bedroom had no ac

Punti positivi: Just awesome!!!!! Loved it!!!

Punti positivi: Quiet apartment at beach. Good restaurant with 5 minute walk. Bikes provided. Easy to catch bus into town. Staff was helpful and nice. Laundry available.

Punti negativi: Bed not comfortable. Poor breakfast options. No coffee!!? (Muesli is the best choice) Wi-Fi not adequate. Front door has no inside handle, hard to open.

Punti positivi: Wonderful staff. Brilliant location

Punti negativi: Couple more pillow s...

Punti positivi: Being right on the beach and proximity to Hideaway Island. The kids loved the iguanas

Punti positivi: Beautiful people and vibe of mele bay.great place for families and couples and close to town.

Punti positivi: Perfect location, love listening to the waves at night and went for a nice walk along the beach. Staff were awesome.

Punti positivi: Beachfront location and apartment was spacious and clean.

Punti negativi: Wasn’t told about the electric gate at the front and was not given the access key, so on our first day there we went out into port villa and returned around 7pm to a locked gate. After talking to local kids on bicycles they told us we could walk around the beach and gain access from the beachfront. Was not happy walking around in the dark especially as it was our first night and did not know the area. Could of been avoided with simple communication when we checked in.

Punti positivi: Friendly staff, gorgeous pool and views, great food, excellent prices. Great room set up with fantastic facilities. Highly recommend!

Punti negativi: First transfer to the hotel didnt show, the transfer to the airport only showed because I rang the number on the side of the van as they were 20 minutes late.

Punti positivi: Bread was soooo amazing!!! Staff were absolutely lovely and helpful! Had an amazing couple of days

Punti positivi: Luogo di soggiorno eccezionale. Ottimo personale, ottima posizione, cibo discreto.

Punti negativi: La connessione Internet è orribile. (Unico aspetto negativo in questo posto.) Se volete una connessione veloce portatevela, lol.

Punti positivi: Le strutture erano fantastiche e il personale più che accomodante.

Punti negativi: L'unico problema è che si sono sbagliati con il nostro cibo al ristorante. Niente di serio.

Punti positivi: We like that the resort was located right on the water and had its own lagoon pool. The rooms were cleaned promptly it morning with a minimum of fuss.

Punti positivi: The friendly, helpful staff. The lovely restaurant, delicious food and even more delicious cocktails. The room was spacious and immaculately presented. The pool area is a great place to sit and relax at the end of the day. And the complimentary clothes dryer was a godsend

Punti negativi: Our stay was perfect.

Punti positivi: The resort felt very safe with security on the property. Staff were very friendly, excellent facilities, beautiful pool, restaurant on sight and a short drive to town.

Punti negativi: The furniture was very noisy, any movement of chairs upstairs echoed through to downstairs. A small square of felt on the legs would go a long way!

Punti positivi: Nice view. Great helpful staff. Easy access into Port Vila with buses always outside and 150 vatu one way. Lovely restaurant with excellent food. Nice pool and lovely loungers. Great snorkelling. Erakor Island across from Nasama was just a 15 min walk to the ferry and was an excellent day trip. Would highly recommend. The rooms are well equipped with full fridge and freezer and kitchen equipment.

Punti negativi: Extremely windy as that part of the island is like a wind tunnel. No sun in the rooms due to the positioning of the rooms. The bar and restaurant are on the road side so no nice dining with a pool or beach view. A short walk to Breakas Resort and they have a beautiful beach and pool dining area. Tiny part of the beach to swim as the rest is rocky. I would recommend staying on the other side of Pango where it is much less windy and the water is a lot less choppy so more fun when kayaking and paddle boarding. On the other side of Pango you also get beautiful sunsets and afternoon sun. WIFI was terrible and doesn’t work in the rooms. Only on the balcony or by the pool.

Punti positivi: It was exactly what we hoped for. We rented 3 studio apartments. For us and out 2 adult children and one baby. Cot was provided. Rooms were cleaned every day. We were able to cook our dinners which was very nice as we wanted to sit around and talk and our one and 1/2 Year old could go to bed when tired without feeling hassled. Enough cooking utensils, good fridge. Great markets and big supermarket all easy to get to with the busses that pick you up for 150 vatus from the front. Good snorkeling and coral in front. This resort has waves and surfing is possible close by at Pango Point. Highly recommend this place for families with kids.

Punti negativi: Nothing really. Maybe pool water good be heated. Internet could be a bit stronger inside the cottages.

Punti positivi: we opted for the breakfast that was more than enough however there was plenty of other choices on the menu Coffee was very good Café Villa was a great place to have a quiet drink and a nice dinner ,the seafood was particularly good as was the beef

Punti negativi: There could have been better soap shampoo etc in the rooms (maybe some local product) Also some local coffee for the coffee pot These would have just made a great experience better (this was our second stay at Nasama) Wifi was not great

Punti positivi: Nasama is a fantastic resort, the studio apartment we stayed in was spacious and clean. The kitchenette and outdoor communal BBQ was great for cooking delicious market food and fresh fish. The pool is great, best time to relax was when there was not to many kids around to enjoy some quiet time. We loved exploring and swimming in the coral reef although it can get a bit choppy. We enjoyed a beachfront massage and were also able to borrow videos and snorkeling gear. The restaurant has great food and even better cocktails, I definitely recommend the 2 for 1 Tuesday and Thursday cocktail special. They do run on ísland time' but we never had to wait too long for our food and the orders were always correct. All of the staff are friendly and cheerful, greeting you with a smile and a hello. Housekeeping was available most days of our stay and nothing was too much trouble. I highly recommend this place and would stay here again.

Punti negativi: We did have some issues with the settling the account at the end of our stay which were resolved quickly so our tip is to pay as you go or ask for receipts to keep track of expenses. When booking tours pay for them at reception and ensure you get the voucher to give to the tour operator.

Punti positivi: Great place to stay. With the convenience of kitchen. Pool is great a a small beach with snorkelling area straight out front. Friendly staff. Everything you need for a great stay in Port Villa.

Punti positivi: The staff were wonderful, the food at Cafe Vila was delicious and the grounds were beautiful.

Punti negativi: I paid extra for a seaview room as it was a very special occasion but there was only a garden view. The room did not reflect the photos linked to the seaview room and it did not have a lovely private balcony. I felt this was not honest.

Punti positivi: The staff were lovely and our room overlooked the water - we could hear the waves crashing which was amazing.

Punti negativi: The one restaurant had good options and the wait staff were lovely but they regularly got our orders wrong. We had a couple of very long waits for food and with a young baby, it made it hard. We made some extra requests, such as a fan for the baby’s bedroom. The first response was essentially - not sure but we’ll see (with no follow up). The second response was yes, but no fan arrived. Finally after the third request, we got the fan.

Punti positivi: The villa was well appointed and had hotel quality white bed linen and towels were excellent quality and fluffy. The kitchen was well equipped with everything you need to cook, toaster, kettle, frying pans and pots. The location is oceanfront and you can hear the waves crashing. The thing that sets this property apart has to be the people, Gerry is professional and available and her team of gardeners, housekeepers and drivers take the time to make your stay really special. You will have the chance to meet local people at this resort and that is what makes this Island so special. It is walking distance to Zipline and Mele Cascades. Close to Mele beach Bar and Hideaway island which both worth a visit!

Punti positivi: Coral reef was pretty good. You can hear the waves right from your Boongala. Fully equipped kitchen

Punti negativi: All kitchen cabinets is old and smiley. Needs renovation. When we checked in the shower heads in both bathrooms was leaking everywhere, but been chenged then we completed.

Punti positivi: Nice breakfast, lovely, friendly and helpful staff. Pretty, peaceful location, but furthur from town than I expected, so transport could be costly.

Punti positivi: Access to snorkeling

Punti negativi: Management could be more polite to the staff

Punti positivi: Quiet location on a marine reserve section of the harbour. Well kept gardens and staff very friendly

Punti positivi: AMAZING, fantastic snorkelling like previous reviews! However what made our stay was the team... THANK YOU Gerry, Joe, Lonnie, Fare, Helen, Monica, Giovanni :) fantastic place to stay, highly recommend & can't wait to book our next trip.

Punti negativi: Nothing, was all fantastic.

Punti positivi: The lay out of the resort was excellent..very private.

Punti negativi: Nil

Punti positivi: Nothing was too much trouble for Gerry or the staff Terrific location Loved the restaurant It is great to have a full kitchen in your bungalow if you want to cook.

Punti negativi: That I couldn't stay longer..

Punti positivi: This is an EXCELLENT resort to stay at. Gerry and the staff were amazing and Gerry was the epitome of utter class. The resort was exceptional in all areas. You can hear the ocean and the ocean scent drifts in. The chef cooked food to die for. Food was absolutely incredible. Giovani was so sweet. I will miss her a lot. This is an excellent resort and you feel like you are at home. We hope to come back one day. I, my husband and son will miss you all. God bless you all. Steph xx

Punti negativi: Nothing

Punti positivi: Breakfast was great. Location was exceptional.

Punti negativi: Make sure the fans work properly and plenty of toilet paper. Everything else was great.

Punti positivi: Private space & view

Punti negativi: Brighter lights

Punti positivi: Staff were super friendly. More than happy to provide late checkout.

Punti negativi: Location was a bit challenging

Punti positivi: bed fine

Punti negativi: v. slow bookin & departure process

Punti positivi: We were upgraded to the terrace which was beautiful - a large stylish room with its own terrace and a fabulous view. The staff were all lovely and friendly and the food (and cocktails!) were delicious.

Punti negativi: Nothing - it was lovely!

Punti positivi: Welcome, view, unit and food

Punti positivi: Good breakfast and location nice and quiet

Punti negativi: The pool was freezing

Punti positivi: La struttura sulla collina che dà sulla laguna e le piscine.

Punti positivi: Size, layout and the small personal pool

Punti negativi: Nothing really

Punti positivi: Bellisimo resort in mezzo al verde affacciato sulla laguna. Tre piscine e diverse stanze con vasca idromassaggio all'aperto.

Punti positivi: Very friendly and welcoming

Punti negativi: Nil

Punti positivi: Was comfortable

Punti negativi: The rates for aircon rooms

Punti positivi: Staff

Punti negativi: Bit run down

Punti positivi: Yummy breakfast with lots of variety, Amazing views, Great equipment to borrow for island activities.

Punti positivi: The staff were friendly and the location was stunning.

Punti negativi: The fittings and fixtures need attention. The toilet didn’t work at all, zero water/flush and the bathroom sink tap was falling off. Would have been five star accomadation 15 years ago but hasn’t been maintained.

Punti positivi: Breakfast was an excellent continental style. All you can eat buffet with a good range of options. Location is excellent. Hideaway Island is a wonderful haven for water sports. Snorkelling is very easy with a reef and abundant fish just a few metres of the beach.

Punti negativi: We booked a Beach Lodge, which has shared facilities. The bathrooms were not particularly clean, seemed to only be cleaned once per day which is not enough when used by a number of lodges. Our lodge was in poor condition inside. They seem to be renovating them and we got the last one that has not been renovated yet. The one next to us was in much better condition and was empty for the whole of our stay. We booked the Melanesian Banquet evening on Thursday. Having done something similar in Hawaii, we expected a veritable feast and an entertainment extravaganza. We were disappointed on both counts. The food consisted of some strange dishes so were not sure what we were eating. Nothing on the buffet that we felt we wanted to go back for a second helping of. Which was just as well because they cleared it all away while we were eating. The entertainment consisted of the resort staff singing and dancing around a fire. The meal and entertainment were all over within an hour, which seemed quite brief given the cost of the event.

Punti positivi: The snorkeling right out front was calm and good, feel worlds away on the island but your not! So very affordable and they gave many of us our own cabin!

Punti negativi: Explanation of what to do when dropped At the jetty not just left ! Was easy once I knew.

Punti positivi: The super-friendly staff who made us feel so welcome and at home, especially the wonderful Stella in Reception, Josh, Veronique, Richard and all the other staff in the kitchen and behind the bar, Roy on the ferry and Brian and Greg in the Dive shop, plus all the other happy friendly staff who's names I didn't catch. The fish we could see snorkelling just off shore were spectacular and we even saw a couple of turtles! The included glass bottomed boat tour, snorkel safari and the use of snorkel equipment, kayaks and stand-up-paddleboards meant we were never bored and spent so much time in or on the water. Stella's village walk is a must if you have the time. It really helped us to appreciate the struggles the local villagers have endured especially since cyclone Pam. That we could walk to the Cascades from the ferry was a bonus too!

Punti negativi: Don't forget to bring reef shoes.....the coral on the beach is sharp!!!

Punti positivi: I've seen this resort passing by and it looks very nice.

Punti negativi: Had to cancel my reservation a week before my reservation but couldn't get my money back. To be fair, this is clearly stated in their policy. I just wish they were a bit more forgiving.

Punti positivi: The snorkeling was good with a lot of different fish. There was a variety of activities available. The place was small so it was easy to get to and try everything.

Punti negativi: The accommodation was quite tired and in need of a refresh. The cleanliness of our bungalow was below par.

Punti positivi: The location, the view from the room, the room

Punti negativi: The booking staff was very slow to answer and didn’t take into account my requests. I had to contact her a few times before getting an answer and finally getting one of my requests into account.

Punti positivi: We loved everything above Hideaway Island. We stayed in a beach villa which exceeded our expectations by far. It was perfect for our family (two boys). We loved the freedom the children had to play on the beach especially while we were waiting for our beautiful evening meals. The coconut curry was superb! Our boys (4 and 6) loved waking up and heading out for a kayak then a snorkel. The staff are fabulous, super friendly and great with kids. We loved our stay and highly recommend it to other families. Don’t forget your reef shoes, they are a must!!!

Punti positivi: The snorkelling is really good. Staff are welcoming and helpful

Punti negativi: nothing we dislike really. Overall a great experience

Punti positivi: food on the whole was good, we were happy with staff especially Moana the liaison officer for guests. service to and fro jetty was prompt the little cottages were very comfortable and clean.

Punti negativi: the breakfast was not up to scratch, the juices were too cordially, the choice of fruit was poor considering the markets were just across the bay. When we ordered smoothies from the bar they were mostly cordial, not a lot like a smoothie should be. We had squabbles with ordering wine during happy hour, there should have been a clearer understanding of which wines were included. The grounds around resort were looking a bit unloved with broken light fittings etc. The snorkel gear was not clean and needed replacing, especially the snorkels (mine had mould in the shaft) and my partners was broken. THE SWIMMING POOL WAS too chlorine and put us off swimming.

Punti positivi: The breakfast was good, fruits were great . Snorkeling and kayaking were fun. Very nice location and swimming there is pleasant .

Punti negativi: having some cheese wouldn't hurt for breakfast. The bar fridge needs upgrading, barely cools and please, there should be an bottle opener in the room!

Punti positivi: Nice snorkelling area Friendly staff Clean facilities Beach bbq and entertainment was great

Punti negativi: Food and beverages at the resort were very expensive $5aud for a 600ml bottle of water.

Punti positivi: Location, rooms, staff and activities that included for free at anytime.

Punti positivi: Great room with comfortable beds, good view and a really lovely balcony.

Punti negativi: The pool restaurant was terrible and both my husband and I got food poising during our stay. The resort also had major problems with the water when we were there, there was no water during a whole evening and our toilet didn't work the next day. We understand that things can happen, but we didn't get very much information when it happened.

Punti positivi: The resort itself was breathtaking, the facilities and the rooms were just as depicted on the photos, and the view from the island is beautiful!

Punti negativi: Not all staff is fluent in both English and French. They could work a bit more in the reception of guests, as we didn’t receive an appropriate greeting until we told them that we were overnight guests. Internet was terrible on the property.

Punti positivi: Loved everything else, still had a fantastic holiday

Punti negativi: Hot water for showers was LUKE WARM almost every day. One day no hot water at all, couldn't shower that day. Purchasing anything at all on the Island was very expensive. We hardly bought a thing whilst staying there. Every night could hear the loud music from the "Club It" night club across the water on the other side of the main land. Started around 10pm and ran through to approx 3-4am each night.

Punti positivi: Only facilities to like here. All the rest - just avoid. It's not a 5-star hotel.

Punti negativi: No or poor WiFi. No welcoming water. No minibar. Worst staff ever - they don't care about you. Simply. Water needs to be bought at a casino for $4 or through room service with a surcharge of $6, so for $10!

Punti positivi: The staff could not have done more for us. Exceptional, very friendly service. Just amazing. The resort is gorgeous. The accommodation needs a little updating.

Punti positivi: The overwater villa was beautiful and the interior was very clean and tidy. Staff were very friendly and always looking to help make our stay better. The perfect Honeymoon spot!

Punti negativi: Food was ok, for the prices I would have liked a little better quality, or perhaps even introducing a ‘cafe’ style cheaper menu.

Punti positivi: Staff is friendly, good place when you have kids.

Punti positivi: Friendly staff. Big pool. Comfortable bed and pillows.

Punti negativi: Food a little pricey, no good beach.

Punti positivi: Staff were friendly

Punti negativi: There wasn't a free shuttle included into town

Punti positivi: Convenient location Friendly staffs Good pool, gym and beach atmosphere Casino in the resort amenity

Punti negativi: I liked everything

Punti positivi: No they were too big and not flaky, humidity got them. Pancakes very chewy. Rooms very tired, everything looks like it needs a good scrub and paint, this is the bedroom wing I am talking about. Rooms very small. 2 decent beds and there it ends. Bathroom the size of a cruise ship with shower over bath so water everywhere and not easy for old people as I am. No lifts and a lot of stairs to restaurant and many more down to the pool. Lovely grounds but would not rate it, only as expensive. Advertise airport shuttle but there isn’t one, you have to taxi

Punti negativi: Above all explained

Punti positivi: Friendly staff, good facilities for families

Punti negativi: A bit dated but comfortable

Punti positivi: Honeymooners "special" Room very clean. privacy. space in the room. bathroom size and options (shower and hot tub) access to water. shuttle service. wifi.

Punti negativi: Very little smiles from the staff (they are free!) General superficiality. Nothing walkable distance out of resort Gym Old bathroom

Punti positivi: Staff were helpful and the location was good. Also nice pool area and water activities.

Punti negativi: Rooms were very dated - fuzzy TV, no safe (contrary to what was advertised), shower curtain broken (though was replaced midway through stay). Restaurant food pretty ordinary for the price.

Punti positivi: Everything was brilliant, staff, food, etc. We would have no hesitation in recommending Poppy’s to anybody.

Punti negativi: Loved everything.

Punti positivi: Poppy’s is located close enough to town to access all the excitement of the other bars/restaurants but also far enough away to feel like you are on your own personal island. The resort staff are incredible and give Vanuatu itself a wonderful name. The gardens are outstanding and we spent hours walking the property. As a young family, we found having our own kitchen and space very accommodating. We will definitely be back.

Punti negativi: Lighting in the bathrooms.

Punti positivi: Location was great with the little beach by the lagoon. Kids went jet biking and loved it. Pool was great but needed more lounge chairs as lots of families there. Food was good, staff very friendly and the cocktails were yummy. Only here 2 nights as been in Vanuatu 12 days and this was a relaxing end to our holiday. The security guards kindly carried all our bags up to the car at 4.30am for us. Thanks guys

Punti negativi: We had a 3 bed villa so thought there would be clothes washing facilities or at least a guest laundry to use. Need to pay the ladies to wash the clothes which would be expensive if staying there for extended period of time especially with kids. Need more staff on at breakfast as had to wait nearly 20 minutes for plates and then another 20 minutes for food/coffee to be restocked.

Punti positivi: Family friendly

Punti positivi: The staff were so beautiful, friendly, helpful, and very hard working Tankyu tumas Location was well placed for access to town and other areas The complimentary breakfast was much appreciated

Punti positivi: Breakfast was pretty basic and most days we had to wait for fruit, coffee, bread to be replenished so we could eat.

Punti negativi: Laundry facilities could have been included. A shuttle bus to town bearing in mind that hill to get out of the property.

Punti positivi: Close to the water, Nice people, the food was good

Punti negativi: At our room there was no wifi so we had to be in the main area to connect to wifi. We needed some information for the next location so we were dependent on wifi since we didn’t have any mobile service.

Punti positivi: The rooms are nestled in a really beautiful garden setting. Our room was very comfortable. The staff were friendly and helpful and well manored. The Cheff Mr White knows how to cook. His meals were spot on. All too often a restaurant will take your order for a medium rare steak and deliver a burnt offering but not at Poppy's. Great dining.

Punti negativi: The broadband available was very slow and even the paid BB was undeliable in our room. We experienced some difficulty in controlling the hot water in our shower.

Punti positivi: Location to town, easy walk. Culture shock between resort and town. Feel very privileged to have grown up in Australia. Bed was comfortable, not as large as appeared in photos. It was a queen, looked like king, but again, was comfortable. Thick pillows. We always byo but FYI for other travellers. Quite spacious. Small wardrobe, no draws. 4 night stay would have been nice to unpack. Air conditioning was valued. Overall good room, lovely view, good light with balcony doors open. Quite clean. Information folder in the room was one of the best I've ever seen. Comprehensive, well presented, up to date and useful! Some movies available at reception ( in the event of a rain,y day). Sport hut was disappointing in terms of snorkelling gear and reef shoes. Would suggest byo. Continental breakfast was Adequate. Restaurant is in great location on beach. Spotlessly clean. First time in port villa. I think it was one of the nicer 3 star hotels. And while it's a 15 minute walk into town, there isn't lots to do in town so retreating to a nice resort after exploring PV was good. Didn't discover any great restaurants in town so were happy to eat dinner here and not walk in the dark. Just one negative. There seemed to be a bit of noise from barking dogs throughout the night. We love dogs but it got a bit annoying. Not Poppy's fault. Would recommend this property.

Punti negativi: Shower screen needs replacing (mould and soap scum build up. Barking dogs through the night.

Punti positivi: Beautiful place, kind helpful staff, kids loved it ans so did us - parents!

Punti positivi: Amazing friendly staff, excellent breakfast and the pool and the view are great ! The staff decorate the beach hut for my boyfriend birthday which was a really attention ! Thanks a lot! :-) Food at restaurant is delicious !

Punti positivi: The sandy walkways, the outdoor showers in the villas, pool side dinning, live performances

Punti negativi: The rocky beach, a little outdated

Punti positivi: Staff was super friendly and helpful. Room was beautiful.

Punti positivi: Lovely - comfortable & clean- Staff pleasant & helpful - often went over & above to assist us - especially Florence, Rinna, Rosemary & Richard. Also, Alsa the tour hostess was very knowledgeable & helpful.

Punti negativi: Reef shoes supplied were getting a bit worn - several really need replacing.

Punti negativi: Need to have soft pillows in the bedrooms

Punti positivi: I loved the staff, they were incredibly friendly. Everything was clean and well looked after. The location was good, only a 10 minute drive to Port Vila. We ate at the hotel every night and the food was AMAZING! We didn’t want to eat anywhere else, we got involved in the Melanesian Feast night and also had the Paella on Paella night which was so delicious... and French night... omg... the best Chicken Fracasse ever served anywhere. The pool was beautiful an well maintained. The beach was a little disappointing because we could only swim at high tide because the reef is so shallow and high tide was very early in the morning or late in the afternoon. The bar was great and the staff very accommodating, especially at happy hour which was the busiest time. There was music or entertainment every night. The check in and checkout procedure was effortless. The concierge was very knowledgeable and extremely helpful.

Punti negativi: The bathrooms could be a little more up market for my liking, however I appreciate they are in keeping with the Melanesian theme of the resort. The shower was luke warm and very little pressure, not the end of the work and this would not prevent me from staying there again because the whole place was fantastic.

Punti positivi: Loved the whole set up of the property, quiet and relaxed atmosphere, evening music around the bar, staff attention and helpfulness. Watching the ocean waves break from a protected beach area. Snorkelling off the reef was superb.

Punti negativi: There were a couple of hot water issues, resolved straight away. One burst sink tap, nothing dramatic, but again as soon as its mentioned it gets repaired immediately.

Punti positivi: Really attentive staff, beautiful setting, great food.... Really felt like a holiday!

Punti negativi: Hard to fault it, if I was picky I'd say garden bungalows a bit close together but it didn't bother me too much

Punti positivi: Loved being on the water. The bungalows were really clean and lovely presented. The food from the restaurant was always delicious and the cocktails from the bar were yummy!

Punti negativi: It was a little bit out of town if coming back later at night.

Punti positivi: Very comfortable. Beautiful view overlooking the sea.

Punti negativi: Noise can easily be heard in the bungalows. Sheets smelt damp and wet.

Punti positivi: Beautiful gardens...delicious food...lovely staff...restaurant on the lagoon...exceptional hosts

Punti negativi: Staying longer

Punti positivi: Tours were bookable from the resort, without extra charge and added to the bill. My partner loved the seafood. I’m not into it and there wasn’t much else to choose from tho. Buses go right by the door and will stop for you anywhere. Low cost. Resort has swimming in the Lagoon (but no pool). Has kayaks (although we didn’t get time for them!). Beautiful tropical gardens and lagoon outlook.

Punti negativi: Limited menu (if you don’t like seafood). Not a ‘resort’ in the true sense, but still very pleasant.

Punti positivi: The owners and staff were wonderful, our seven days included five days of rain. The breakfast was great.

Punti negativi: The grounds were disappointing, no open areas, just coral paved tracks through tropical bush. Swimming pool is very small, even by domestic standards, two people and its full. Air conditioning is an extra cost, we could not locate the remote, another 500 vatu per day. The open air restaurant and bar is uncomfortable in the rain. TV would have been great, given the rain. In hindsight Tropicana would have been a better choice. Restaurant prices similar to Blue Marlin in town, with Chantilly providing a lovely seafood platter for two for 8000 vatu.

Punti positivi: The setting is superb with over water dining and tropical gardens, food was good although alittle expensive, service good, cleanliness good.

Punti negativi: Accomodation is looking a little dated, food and drink a little expensive.

Punti positivi: Loved the room, owners and location easy to get around and food was excellent and the sunsets for our balcony

Punti positivi: Peaceful location on the lagoon

Punti positivi: Huge room, nice view and really friendly staff. The breakfast was also delicious ! I recommend it 100%

Punti positivi: Liked the rooms at the back of the property away from the restaurant meals lovely

Punti negativi: Rooms above kitchen and looks out over restaurant between trees not a lagoon view room as advertised but as I said really liked the back units

Punti positivi: The staff were excellent. The food was outstanding.

Punti negativi: Thought breakfast should have been included

Punti positivi: Ursula and Richard and their staff were very accommodating and friendly. They provided great recommendations and were happy to help us with anything we needed.

Punti positivi: Good location

Punti negativi: Very noisy through the walls.

Punti positivi: The manager was friendly. The location good Some general improvements will be a good idea.

Punti negativi: Wear and tear appears on the equipment, which I am sure is known factor

Punti negativi: Room wasn't cleaned the first day Pillows old and uncomfortable Toilet running all the time had to turn it off manually Remote on TV didn't work

Punti positivi: Lovely tropical garden and clean swimming pool. The kitchen was properly equipped with even basic ingredients to prepare your own food. Gabi was very friendly and helpful, and would give you many tips about the island, car rentals,... if you ask.

Punti positivi: Great staff who were very friendly and helpful, very pleasant place with a swimming pool, great to have a kitchen to cook in and meet other people.

Punti positivi: Location is very convenient, easy walking distance from Port villa centre

Punti positivi: Wonderful staff, free coffee and tea, nice pool, well situated - easy to grab a bus from there

Punti negativi: One could invest a bit of money to make it easily even better. Bathroom was long time not used I guess before we arrive. Some dead insect but that’s Vanuatu ;)

Punti positivi: Gestore disponibile, apparso solo al check in. Relativamente silenzioso.

Punti negativi: Prezzo alto per la posizione. Colazione a pagamento ma inesistente, il personale non sapeva cos' era la "continentale" che offrivano ad alto prezzo. Caffe' da buttare, 2 fette di pane secche e marmellata di cattiva qualita'. Il caro transfer prenotato dal aeroporto apparso dopo mezz'ora, da evitare. Buia strada la sera.

Punti positivi: A clean, simple motel, close to the CBD. The best part is the staff. Gabby and the team are a delight; super helpful and great communication

Punti negativi: TV in rooms not working and the ceiling fan needed an overhaul as it didn't operate very well

Punti negativi: The room was dirty, cockroaches throughout. The bed was dirty so I covered my pillow with a towel provided, to then realise it was still damp and we hadnt used the shower or towels at all. Aircon didn't work and fan sounded like a generator.

Punti positivi: Personale gentile e servizievole

Punti negativi: Scarafaggi, zanzare e mosche in gran quantità nella stanza

Punti positivi: Gabby and the staff (Agnes in particular) were super helpful and responsive. Location is also great; conveniently close to the airport and centre if town.

Punti negativi: Property could do with some general repair and fixing up. The fan in my room, as well as the toilet and vanity faucet didn’t work very well. Sink could also be cleaned up a bit more.