Port Vila hotel vicini a National Museum

Punti positivi: Breakfast was continental - no protein, served on the deck. Had to ask for milk for the coffee. Location good - sea view. Air conditioning in the bedrooms. Close to town, a short walk to good restaurants or taking the bus was an option to get further into town.

Punti negativi: Were not advised building work was being done on the pool bar area. Access to pool during the day was not possible & swimming in the sea was prohibited. Noisy during the day. Deck was also under maintenance and partly unusable.

Punti negativi: They gave us a room on the ground floor facing the sea. The design of the doors is so extremely bad that, if you don't want anyone to see you (which is easy to be able to pass someone by the sea in some type of boat, or simply, that some other client decides to go to the pier that has the establishment, from where he can see you perfectly) You have to keep the doors closed, and as they are type "Louvre" and have no glass, the room will be completely dark and unable to see the outside; Why do I want a room with a view if I have to keep it closed ???? And not only for privacy, but also for security, since anyone can access by coming in a small boat. In addition, those doors that face the sea, do not have mosquito nets and as I said, neither crystals, allowing entry to all types of insects and in Port Vila, there are no shortage of mosquitoes. It is appreciated that the bed has a mosquito net (although the rest of the room will fill with mosquitoes if you don't close everything), but it would be much better if there were mosquito nets and, once again, able to see the beautiful views ... If you could enjoy them !!!! As if that were not enough, the interior lights are poor, which together with the fact that you cannot open the front exit, makes you feel locked. In addition, work was being done in the pool, which only let you two options: bathe with the workers next to you, or wait for them to finish their working day and leave. In these cases it would be appreciated that the establishment would have notified before confirming the reservation, in case we had decided to change to another, As if that were not enough, say that the smell in the area is like sewers and that you can not swim in seawater in 20 meters from the shore, as it is contaminated, as the Government warns. I apologise for my criticism for it staff, which is the best that the establishment has, always super friendly and kindly.

Punti positivi: Amazing resort, small and personable. Staff were Amazing especially our driver William he was such a lovely knowledgeable man. Rooms were large and comfortable. Loved the free kyacks and paddle boards. Would definitely stay again.

Punti negativi: Breakfast was bit expensive for what was included and the hill to walk up to leave would not be good for anyone with bad legs but apart from that it was great place to stay.

Punti positivi: Location is quite and perfect for relaxation

Punti negativi: Cleanliness especially the floor

Punti positivi: Couldn’t get there due to Covid-19 but was in contact with Rae, manager, who was wonderful and helpful and we will be staying there as soon as we can travel again

Punti positivi: Loved room and the views Enjoyed our stay and it was calm and soothing Location is ideal as it's just at the tip of city but not so close to hear the noise during the day

Punti negativi: Nothing

Punti positivi: The location and facilities were great. The staff and manager were very friendly and helpful, particularly when arranging days trips. This played a big part in us having a fantastic holiday.

Punti negativi: Not applicable.

Punti positivi: The location and the room was very nice. Staff were very helpful.

Punti negativi: There were renovations being carried out on the pool area which the staff said the pool was still accessible but it really wasn’t which was disappointing.

Punti positivi: Great spot. Adult only bonus.

Punti negativi: Hidden cost of aircon

Punti positivi: La struttura sulla collina che dà sulla laguna e le piscine.

Punti positivi: This is a lovely resort, beautiful villas, always clean. The staff are so friendly and caring. We had lovely meals morning and night. I would be happy to recommend it.

Punti positivi: Amazing place to stay in Port Vila! Definitely will come back again!

Punti positivi: Friendly staff, excellent room facilities, pool, restaurant and laundry service.

Punti negativi: A bit of music noise on some evenings from nearby locations.

Punti positivi: Bellisimo resort in mezzo al verde affacciato sulla laguna. Tre piscine e diverse stanze con vasca idromassaggio all'aperto.

Punti positivi: Very friendly helpful start, beautiful surroundings, close to town and great food.

Punti positivi: So nice and close to Port Vila, arranges all tours and made sure our every need was met. Would 100% go back again.

Punti positivi: The staff were lovely. The pools were great

Punti negativi: Nothing

Punti positivi: Blue water

Punti negativi: Nothing

Punti positivi: Staff were helpful and friendly. Beds were super comfortable and rooms very clean. Good quality linen and towels. Views were wonderful. Pastries at breakfast were very good. Ferry staff were very good.

Punti negativi: Pool lounges were in need of replacement as some were broken and needed new cushion covers. Some areas were looking a bit tired and pool was missing some tiles. Food was not always served hot at pool cafe and not enough choices. Prices seemed to be expensive compared to prices in Port Vila. Breakfast could have been better. Lack of snorkeling equipment was a bit disappointing as there seemed to be only a few masks and snorkels available.

Punti positivi: Breakfast was fresh and delicious each day with a variety of foods. The actual island has so much to do from cocktails by the pool to snorkelling and helping you see the best of port vila. Easy to get around and town is a ferry ride away. The staff were so kind and super helpful.

Punti positivi: Good facilities although they were not upkept as they must have once been. We used the tennis court, pools, gym equipment and snorkelling. The ferry back and forth to the mainland was great and essential for finding meals. Location was beautiful and the rooms were comfortable and much newer than the rest of the resort. The guy advising on tours was really helpful. Staff were really friendly.

Punti negativi: Run down. Expected a lot more for rating itself as 5* and the price. The food was really bad - didn't try too much more than the breakfast since it was included anyway. More than half of our orders at breakfast and the restaurants were forgotten. Didn't enjoy seeing someone who seemed to be managing the place talking down to the staff. Some staff didn't seem to know too much. No mini bar or snacks of any kind. Saw a massive furniture etc waste pile at the end of the island whilst kyaking and there were 10x more flies than the mainland - didn't seem like they disposed of their waste well or responsibly.

Punti positivi: Nice friendly staff. Beautiful island with great snorkelling and free equipment hire. Our 2 sons loved kids club although we often found it was closed during usual opening hours. This was not a problem however as someone would open up and entertain the kids with great activities if asked. Special thanks to Timothy and Freddy at kids club! The boys had a wonderful time doing outdoor activities with them. Spa treatments were great. The ferry service to the islands runs 24/7 and shops we easy to access.

Punti negativi: Breakfast buffet was rather limited. The pastries were wonderful but water and fruit options were always uncovered and surrounded by flies. Fruit could also be placed into glass cabinets like the pastries to avoid this. We found it surprising that drinking water was not provided daily which is unusual in any 5 star hotel (only two small bottles provided on arrival for our family of 4)

Punti positivi: Snorkeling and pool . Staff were good with transport as my husband is getting older. Moved us to better located room , much appreciated.

Punti negativi: Mozzies par for the course at this time of the year. Queries over lack of fruit for breakfast, plenty in the market especially pineapple. Was told hotel have own suppliers, could do better I believe. Bed was initially made up with a covered duvet, too hot, later changed to a sheet, with duvet option.

Punti positivi: Being located on an island just off the city of Port Vila it was close enough to have access to all that was needed but was also separate so you were removed from the busyness of the city. The facilities were also great and the staff were very friendly.

Punti positivi: The friendly nature of most of the staff

Punti negativi: Badly managed, Resort facilities not maintained, Not good value for money.

Punti positivi: Close to town and easy to get to other places in Vila. Staff were helpful.

Punti positivi: Good location. Nice room. Good value

Punti negativi: The entry reception. Pool area were dated, and badly maintained!

Punti negativi: The internet is only available in the lobby and not in the rooms.

Punti positivi: Pool & staff.

Punti negativi: A little bit dated for the price.

Punti positivi: amazing staff and breakfast

Punti positivi: Staff and pool

Punti negativi: Bed . Food and internet

Punti positivi: Friendly staff exceptional helpful

Punti negativi: Over all nothing to dislike

Punti positivi: Fantastic swimming pool setup. Bar prices on par with NZ Size and layout of room very spacious Lovely garden grounds well maintained Staff very friendly and happy to work there. Buffet breakfast was huge selection and catered for all dietary needs.

Punti negativi: Erakor Lagoon foreshore scattered with plastic and debris. We collected up plastic bottles and left on the side but no staff were allocated to clear away during our stay. Rubbish on the side of the road at the ‘entrance’ way to the resort not cleaned up during our 10 day stay. Some outdoor lighting on pathways need attention. Recommended to management they support the local village and pay them to keep the roadside and Lagoon foreshore tidy as this impacts on the overall holiday stay and experience. The local children need the funding to pay for schooling and the resort can lead by example in helping keep Vanuatu’s environment clean.

Punti positivi: The breakfast is included in the price and is excellent - it has everything that you might want. The location is peaceful and spacious - the pools are clean and have great views. The staff were very friendly and helpful.

Punti negativi: The only thing that I did not like was the loud music coming from the pool bar. It would have nice to have had some peace and quiet to enjoy the surrounding at some times of day.

Punti positivi: Location and well kept rooms/facilities/restaurants

Punti negativi: Nil

Punti positivi: Excellent for families, great kids club, kids eat free, great location with snorkeling just off the beach, Wild Ginger restaurant is fantastic.

Punti negativi: Staff not as friendly as smaller resorts, can get quite busy, need more chairs around pool area.

Punti positivi: Location the staff were amazing made you feel welcome went well out of their way to give you a wonderful time

Punti negativi: Their needs to be a clean up along the beach every few days try to use local produce and display a sign that we are supporting local business produce , etc in restaurants

Punti positivi: The staff were amazing, the choice of restaurants, the pool, location was great.

Punti negativi: We booked a king and got a double twin and the bed was uncomfortable, we needed to turn the toilet tap off as it screeched when not in use, the air conditioner only just coped, UHF milk pods insufficient, the bathroom toiletries were not replaced, only one out of four catamarans was maintained and usable so we missed out when we wanted to use it. Breakfast was not as expected for this class of hotel, should not have to pay extra for proper coffee when the coffee in the room is so bad.

Punti positivi: Well maintained and clean... super friendly staff very helpful

Punti negativi: Position was nice.. staff were super freidly and nice

Punti negativi: Due to the international pandemic of Covid - 19, we left back to our country early Despite assurances we would not be charged the full 9 nights, we were, we stayed 4 nights. A little disappointed no response from e-mails replied to. It is a beautiful spot, however no bikes were available, and very expensive,, no wifi,

Punti positivi: Pool!

Punti negativi: Nothing

Punti positivi: Clean Helpful and friendly staff Great location

Punti positivi: Close to the supermarket Self catering

Punti negativi: Limited TV and cable stations

Punti positivi: The bed was comfy

Punti negativi: The couch and chair in living room wasnt very comfy so i sat at the dinning table

Punti positivi: The things i like about Kaiviti is how clean it is and the staff's are friendly the parking is big, it is a very quite place to stay, Location to town is so close and just few minute walk to the supermarket. lovely

Punti negativi: there is nothing that i didn't like about that place the only thing I will need to address is that all pin needs plastic bag for rubbish. and toilet pin, women needs to get rid of their toiletries , can't put them in pins and cleaner will get rid of them mush easier if there is a plastic bag

Punti positivi: location is very central and accesible to supermarket

Punti negativi: Limited wifi available

Punti positivi: Breakfast was good. Staff very helpful and friendly, appreciated being able to have a late checkout. I liked the carved wooden pigs in the stair area!

Punti negativi: While all the basic needs were available and the room was very clean it would have been nice to have a few more colorful adornments - of which the arts of Vanuatu could provide! Nice to stay in a place which has a sense of where you are. We had to leave a day early and have not been able to arrange for a refund for this time.

Punti positivi: I’m a regular visitor - feels like home. Love love love

Punti negativi: Ants in kitchen - no air con in lounge room

Punti positivi: The pool was the best feature about it. There was one staff member, Jennifer who was a room cleaner who was the only one that spoke to us and was very helpful. There was also kayaks available to be used but we only found this out in the last 2 days of our stay because no one told us and they weren’t mentioned in the hotel book.

Punti negativi: At first I thought it was reasonably priced however over our 10 night stay I really wish I booked elsewhere. The bed was hard and uncomfortable and sheets were scratchy. The balcony constantly had stagnant water around the edges and the room just did not look like the nice crisp white pictures on the website. Our shower head had very poor water flow and the toilet was not thoroughly cleaned. The bathroom sink splashed water at you when the tap is turned on and the best part is our ceiling fan/light had a mind of its own and would turn on and off whenever it wanted to. We did mention this to a staff member who said someone would look at it but it was never resolved because “they watched it and nothing happened” Some nights we would have to turn the light off 5-6 times before we gave up and slept without the ceiling fan at all. Great in a tropical location. We were waiting in our room for a tour one day and the fan turned itself on and off 3 times. The light on our balcony also did not work. Breakfast was included in our stay however we only had two options which by the end of 10 days we could barely stomach. At first the bread was nice and thick but then it was thin small slices which was always burnt. There was no elevator and stairs were dangerously slippery if you had wet feet. Absolute premium priced stay for a very mediocre experience I must say.

Punti positivi: They need to update the pictures as the kitchenette was very dated with the skirting boards looked damaged, the bathroom was very tight and the pier is no longer there. They tried to charge us twice for pizza we ordered for dinner. once at the bar connected to the resort, that was fine, but on an early departure they tried to charge us again. And they did they same to the people before us. The poor reception had to go back and forth when the manager could have easily come out to apologies. Not good customer service ethics.

Punti negativi: There wasn't much we didn't like just needs to be more updated. Unfortunately we checked out early and checked into the Ramada which suited us more.

Punti positivi: The staff are fabulous. Close to town and restaurants.

Punti negativi: The bathroom. While it was clean it was hard to manoeuvre about.

Punti positivi: Facilities across the whole property were fantastic. The staff amazing. Special mention to Gianne & Jennifer. Tilly’s Restaurant & Banyan Bar excellent. Incredible harbour view from room. Room very clean & smelt lovely!

Punti positivi: Location is good - bed comfortable - room clean. Breakfast was good.

Punti negativi: The pool needs some shade - it was always very warm. Did not eat or drink at restaurant because too expensive. The balcony door was stiff and could be hard to open.

Punti positivi: The location was perfect only about 10 min walk into town,for shopping, restaurants, markets, the port, all buses stopped at chantillys, The staff where fantastic and so friendly and helpful,had breakfast included In the price which was very nice ,a restaurants which overlooked the bay , we had a 1 bed room apartment , very large and comfortable , with air conditioning , has a pool and kayaks to use, couldn’t fault the place for location,staff , amenities and breakfast

Punti negativi: Looked a bit tied , maybe a paint job and bit more maintenance

Punti positivi: Good location, easy to get to from the airport, close to shopping, friendly staff, good AC and WiFi in the room

Punti positivi: Good location

Punti negativi: Noisy at night, our room was next to the main Street and in front of a club

Punti positivi: Location is excellent

Punti negativi: Everything is fine

Punti positivi: Location - close to centre of town.

Punti negativi: Room was the size of a shoebox. Without exaggeration standing in the middle of the room I touched the walls on both sides. The room was wide enough to fit a double bed, with the bed hitting the walls on both sides. Rooms was the length of the bed plus 1 metre. Very tiny. Bathroom was also very gross and shower did not have hot water.

Punti positivi: nice and central

Punti negativi: needs a bit of updating

Punti positivi: Good central location, friendly staff, clean rooms

Punti negativi: Noise from the night concert in the park, window was leaking during rain, one shower was not working.

Punti positivi: Excellent location in centre of town close to restaurants and bars.