Universal's Loews Portofino Bay Hotel

The proximity to Universal is wonderful. Love the water taxis. They run constantly and there is practically no wait. The express passes to Universal were a HUGE benefit! The beds are very comfortable. The rooms are very clean. Every staff member is polite and friendly. The grounds and pools are absolutely beautiful. You really feel like you have stepped into an Italian village. I would definitely stay here again. I didn't want to leave

The property is very large and you have to walk a lot to get to where you are going. The buildings need more elevators

Reception staff were excellent. Express passes!

Nothing.

Amazing views and professional staff.

Had a little issue with the food manager. Took my order wrong. It showed up and I called them, told them they sent me an extra portion. I was told not to worry, then While my wife & I were eating I was called again and told they needed to come take the unordered portion. They came to the room, disturbing our meal to take it.. He made it seem like he was implying I sort thousands here but needed to steal a hamburger. A bit insulting and unprofessional. The other staff made up for it though.

Kind and caring personnel, 3 pools to enjoy and relax, proximity to Universal Parks, Fast Track at parks, Water Taxi and transportation for free.

Distande to walk to the room

Absolutely fantastic what an amazing place. Rooms extremely clean, facilities second to none, staff very helpful. The Express Passes offered with the room were definitely the icing on the cake. We will 100% return!

Nothing

Lovely clean place with friendly helpful and knowledgeable staff

We love this hotel, as it provides a beautiful retreat from the Theme Parks that are only a short boat ride, bike ride or walk away. This idyllic high-end resort has comfortable, spacious and well appointed rooms, with all the amenities you could wish for and has something for guests of all ages.

Nothing, it’s perfect!