Hilton Orlando Bonnet Creek

clean and nice

Punti positivi: kids loved lazy river, cozy beds

Punti negativi: $20 to self park, took us 40 minutes to get back from magic kingdom because bus picked up from all 3 parks on the way home. They need more busses that was ridiculous!!!

Saved

Punti positivi: The Booking.com agent was an angel without wings! (Angela? Christina? Sarah? I forget her name) I can't thank her enough! I booked the room through kayak for the first time ever, and I did it spontaneously while riding the Red Coach Bus from Miami to Orlando on a Friday afternoon. I found the deal and booked it right away. As I forwarded the confirmation to my girlfriend, a minute later my phone is ringing and there is screaming in my ear; the room with the deal was for the NEXT Friday. Instantly. Livid. And of course as Im reading through looking for the customer service number, there are all sorts of "no refund" "non-return" "no changes" laced throughout, so I think "well ok let me call the hotel." "Nothing. Nope." The listless front desk person who answered the phone is proceeding to tell me, as he said there is nothing he can do because the reservation was made by a third party vendor from a website. "I can go ahead and book you another room right now" he sluggishly chimes in. "No thanks" I tell him, "I really shouldn't have to pay for another whole new room after literally transferring my funds to you less than 5 minutes ago." The incorrect information was caught immediately and I'm trying to correct it. I hang up on him and proceed to search for the Booking.com customer service line. I find it, call, and am placed on hold for 14 minutes before I speak to the rep. She cheerfully chimes in and listens to the entire convoluted problem and proceed to totally sweep the rug out from underneath me by saying "how about I place you on hold and Im gonna go ahead and call the hotel directly." Oh. Well ok. That sounds like a great idea. She goes back and forth for a few moments, to then come back and inform me: 1) The deal I booked was for a handicapped room, which I didn't need & was being charged MORE for than even the price of a regular room 2) She informed the Hotel of my celebration with my girlfriend and they would be upgrading the room & the floor that we would be on because the hotel had low vacancy 3) That the change was easily made at no extra cost. Sirens. Angels sing. Confetti. This girl just saved my life!! The rest of the trip was OUTSTANDING. The girl at the front desk upgraded our floor to one of the top with a view of Disney Springs. The hotel inside was immaculately clean, detailed, and made you feel a sense of space and relaxation. The pool with the lazy river was an amazing feature, and the inside bar with a gunpowder old fashioned was well worth the wait. There is a resort fee, but to those reading absolutely worth the charge. I will absolutely be back to vacation here, and I will book it through kayak & booking.com. Kudos you guys.

Punti negativi: Too many little kids, but it IS in the heart of Disney theme parks and the like. The pool is probably a mouthful of pee.

Long weekend for Anniversary

Punti positivi: Lovely setting on Disney property and near to major venues. The reservation at Bonnet Creek allows you to also utilize certain elements of the Waldorf facilities that adjoin the Hilton Bonnet Creek. The facilities are modern and spacious, and staff attention is very good.

Punti negativi: Whether or not this is a negative or not, depends on your purpose in visiting, but the Bonnet Creek seems more prone to families. Therefore, there are many more children/teens there than in many hotels that we stay in. If we're traveling with our grandkids...it's a wonderful thing. If we're looking for a quiet get away, it's just something to consider. Still all in all it's Disney and what would you expect.?

Punti positivi: The property was immaculate. We came back late in the evening and would see cleaning crews every where cleaning the property from top to bottom. We even saw them clean the baseboards. The staff was so friendly and helpful. Everyone that we spoke with was great. The 24 market/coffee shop was great for a late night snack. The hotel smelled great, looked great.

Punti negativi: The beds were not comfortable and werent the fluffy Hilton type mattress that we are used to.

Punti positivi: Great value. Comfortable room. Several dining options on site. Large pool and lazy river provided hours of entertainment for entire family.

Punti negativi: Nothing to report.

Punti positivi: Rooms & view

Punti negativi: Need a deep pool for swimming