The location, facilities and friendly staff Food service closed by 11pm on Saturday night
Bed was supper comfortable Parking situation. The parking lot was full in front of the building. I had two cars and was told I wouldn't be charged for parking one. That wasn't not true. Also. When they parking lot was full. There was no one there directing anyone to the other parking structure. I had to guess and ended up across the street in what I was later told was a federal building parking lot and that I had to move my car before it was towed. The hotel said that I had to park in there structure. I asked how I was suppose to know where it was and the guy just said I'm sorry. It was right there. I was like, right where, there are no signs. Long story short. I paid for 30 min of parking at a federal building parking lot. Instead of the hotel.
Complementary warm free choco chip cookies upon check in, they were soft and yummy! My son loved that! the beds are the comfiest hotel beds I have ever slept in. Was worried that the ambulances at the nearby hospital would keep us up but the beds were so wonderful that I slept like a little baby. SUPER clean lots of fun things around to do including a complimentary shuttle bus to Disney resort! Only 8 minute drive, SUPER quick! Also the night time driver Ray is a lot of fun! He did little magic tricks and told cute jokes. He also gave my son another free cookie and even a free Mickey mouse calendar! My son wrote Ray a letter telling him that he was "the best driver EVER". They overcharged me. I had two rooms for 4 nights and upon checking in to my room I looked at my bank acct and each room was charged a separate $100?? Called the front desk and had to get my bank on the phone but they took care of it. Had to go without some vacation money for a few days. Then the front desk manager accidentally charged another $100 to my card, leaving me without $300 of my vacation money for several days. Uncool. They did their best to fix their mistakes but didn't offer any compensation for me having to go without my spending money which I was upset about.
The fire pit. The cash deposit and the pay $15 to park your car. Totally was not describes prior to purchase or I would have stayed at the Embassy suites.
I love the shuttles that they have for Disneyland. It's probably a 10-15 minute ride over depending on traffic. All the shuttle drivers are nice and helpful. Rooms are always clean and nice staff are friendly and have cookies at the front desk if you ask. When we tried to go to Disney on Sunday they changed the bus schedule on us. We didn't know until 15 minutes after the shuttle was supposed to arrive and we asked. If you stay and go to the park keep up on shuttle schedules because they change! Paying $15 a night for your own hotel parking kinda sucks too.
The room was very spacious and for the most part, clean. The view from our room was great, we could see Angels stadium. The carpet could use a deep cleaning. My son is a crawler and we didn't realize the floor wasn't clean (to the eye, it looks pristine), it's a dark carpet and hides a lot. My son's knees and hands were black from the carpet, for the short time we allowed him to explore. The hotel is next to a hospital, so there is a lot of noise from sirens. It wasn't too bad, and easily ignored. A little disappointed wifi was not included for the amount we spent on the room.
The comforts. There was no fridge. small room plugs for charges were loose and not working . no video game console as stated on the deal. over priced for the lack or amenities. No basic complimentary breakfast. I could or paid the same amount for more amenities elsewhere.
Very run down
No breakfast. Valet didn't know how to get to the pool.
Like everyone, I liked the warm chocolate chip cookie. The staff was friendly and helpful. The location was convenient. Most people seemed to be there for Disneyland visits and I was not but nobody got on my nerves. Parking lot was under renovation so there was no self parking. Fortunately they did not charge for in and out. Fitness center could use some more machines. A heads up when I booked the room about the parking situation would have been nice,
Nothing The place looks nice once entering the lobby, but it's all down hill when you reach the rooms. Dirty, run down dump.
We arrived early and they accommodated us with an early check-in. The room was standard and pretty clean. The hotel staff was great and even helped us find a great sushi place to go for dinner. The housekeeping staff was great as well. For a quick trip, the overall experience exceeded my expectations for paying such a cheap price. Would definitely return.
Found multiple items the previous room users forgot to put in the trash. Housekeeping apparently had a bad day too. Location is good for the Angels ball park
Location was great. Walking distance from restaurants, movie theater, Honda Center, Angel Stadium. Building was well maintained. Looked nice. Price was acceptable for the quality of the product. The room itself was very plain, and dated. The cabinets were white melamine and were yellowing. The sheets were horrible and the bed was flat. The pillows were bad. The furniture was old, dated, and very basic. Even when this room was brand new, it would've looked cheap. Nice, but cheap. Towels were very cheap. Reminded me of my HS locker room. Bathroom did not have shampoo or bath soap. While the room was clean, it looked old and dated and contributed to an overall negative opinion. I'm glad I was only there for a few days. I would've checked out if it were for any longer. This is my first stay in an Extended Stay hotel. Not sure if my experience was typical. I would not recommend this location, unless it's only thing available. It seemed like there was an apartment atmosphere with some of the people. A lot of people stood around smoking in front of the door at the end of the building.
Staff and location Floor was sticky and the sheets and pillows smelled dirty.
Overall accommodations were satisfactory....room clean enough...kitchen in room great for those on long trips...location and ease of access to surroundings is great...a lot of options in the area Breakfast...not exactly what they advertise...only coffee and prepackaged granola bars/vending machine worthy muffins...ended too early (9am)....staff was not knowledgeable about the area/could not make recommendations for dining besides McDonalds...even when providing take out menus, they only gave restaurants that were already closed...only 1 out of 5 staff members were friendly...even housekeeping rude when found out I had late checkout...could not provide amenities for what a guest may need in their room kitchen (i.e. wine opener)...but good enough
Location STAY AWAY!! Had ants in my room and front desk wouldn't take care of it. Had to wait 25 minutes to check in. Room was dirty, towels not clean, bathroom had mold, requested a pan and had to wait 12 hours because they were all being used.
The location in proximity to Angels stadium was fantastic. Nice decor, clean and quiet rooms, good breakfast.
great value, friendly and helpful staff, comfortable clean rooms with great beds/bedding
The actual room was fine, just as you would expect from any non-budget hotel. On the online booking site it was described as a "boutique hotel" in an excellent location. There was nothing special about the place. I have no idea why it was described as "boutique." I booked there based on the description to give my daughter a different experience than the other hotels on our vacation, but it was very similar to the Doubletree we stayed at in Flagstaff on our drive out. I don't know what I expected, but I was certainly not impressed. The price was about double what it should have been for a similar room at a name brand hotel chain. I would NOT book a room there again. Website reviews also stated hotel was 0.7 miles from Angels Stadium. According to my car odometer and Google Map App it was closer to 1.1-1.2 miles, too far for my daughter to walk in summer heat. If you have to drive to get where you are going anyway, location is NOT an advantage as advertised.
Clean and quiet. Breakfast selection was limited and quality was not very good. Having stayed at other Ayres properties, I expected better. The free hot breakfast was a main reason for booking here.
The staff was extremely helpful and knowledgeable. They helped us save money by booking a town car to the airport. The free breakfast was great. I liked that check out wasn't until 12pm. The hotel was located a short bus trip from Disneyland. For $5 we could by an all day bus pass. The bus drivers were always friendly and on time in most instances.
breakfast. Good value.
We like the convenient and easy access.. The staff were pleasant and helpful. Did not like extra payment for parking daily.
close to Disney land, free parking Poor reciption, I was denied the breakfast untill I contacted booking . com and the spoke to the manager who solved the issue
The room is very clean and spacious The foods are expensive and don"t have much choices same as the stuffs that they sell in their gift shop like bottle water and all others
clean rooms Rude staff and very limited parking. I had to walk fairly far with bags ect. Hidden parking fees of $10.
Rooms are nice and clean. Breakfast is good. Prime location I got 1 item dry cleaned and they lost my item. I was stressed and pissed off that they couldn't find it. After a full day of them searching everywhere they finally found it. Apparently someone didn’t do their job right. Other then this little incident it was nice. It wouldn’t hurt if they updated the fitness center. Good, but I've stayed in hotels that I paid less and the gym was more up-to-date.
Fantastic location (close to downtown Anaheim, Disneyland, Angel Stadium, The Pond, Orange, I5/I57/I55/I22...), great facilities (tasty food, very nice interior and rooms), and efficient staff. I was disappointed that the continental breakfast was not free; the food in general was a little overpriced, but very good.
I was very impressed with the way this hotel was run. The staff was courteous, everything was clean, nothing was in shambles. The breakfast was great, and the complementary drinks in the evening was actually a great gathering place. My room was spacious. A wonderful overall experience. The only problem I had with my room was that the bedroom tv was not showing all the channels. It didn't bother me that much, seeing that I didn't mention it until I was checking out, and they sent someone to fix it as I was leaving.
Breakfast is outstanding each morning. Great staff, servicing of room and perfect location. Super Clean room. Will DEFINITELY stay again... Parking was very limited at the hotel. Seems to be a war between the adjacent college with the college having most of the parking spaces. Makes it really hard for the hotel patrons. They WILL tow you if you park in the wrong place (the staff warns you about this)
Good localisation No place on parking
Complementary breakfast buffet was amazing. Walking distance to Angel Stadium and close to Disney Land. Very nice suite rooms and awesome views. It would be nice if they didn't charge for parking.
Quite for relaxation Nothing I can think off.
Manager on site was very rude and unfriendly ! He never apologized for his behavior nor did he offer a solution
Breakfast excellent. Free Internet. Good location. Parts of the hotel could do with updating.
Very clean, room with internet and service attendants were excellent. The food was very good. Ciomplement the fitness center with more options than what was available.
Nothing. No extra toilet paper. Nobody at front desk when we had a question. Could hear every single foot step from every room.
It's location Wasn't clean, no blowdryer, not enough towels or toiletries! I will never stay there again!
I liked the spaciousness of the rooms. It's my first time staying at a Howard Johnson Inn and I really liked my room.
Thingsvwere clean. Parking was difficult. It was next to the 91 freeway on ramp. You had to drive through a gas station to get in and out of the property.
The location right next to a freeway, but the room was insulated enough you could not hear the traffic. This facility had a pool but I would not consider this location a prime spot for a family vacation pool side. The occupants in some of the other rooms were a little sketchy. I felt like they were locals who were living there. We were a party of 4, but a cleaning service kept replacing all our towel with only 2 sets vs 4 sets.
There was nothing really wrong with the place, it just wasn't very nice. The breakfast is just cold cereal danishes and toast. Nothing with protein.
The place was clean. The bed had lumps. The side rail of the bed frame was sticking out and kept hitting my legs. The bedding was stained. The bathroom walls looked like a messy cement job. It looked like they rented rooms to monthly occupants. People yelling and fighting outside. It looked like a crack house on the side of the freeway. parking was horrible.
It provided me a bed and a shower. I was not pleased with the proximity of smoking rooms to non-smoking rooms - too close! The lighting was poor, one light fixture gone altogether.
Its simple, clean, comfortable and cheap.... Its great! I mailed to your staff asking about sending a package to the hotel few day before my reservation, I wanted to keep it until I arrived, but they never answer my mail.
The room was nice The staff was rude!!
Clean/comfy room. Good price. Near places to eat (Sushi & gas station) as well as others on busy road which has a local bus route. Location very hard to access. Have go into a Chevron gas station to enter then go through that parking lot til you get to the hotel.
Didn't like anything about this place Beds & pillows we're all lumpy. Woke up with an aching body. Sheets & towels were disgusting, we had to go & purchase our own sheets & towels. This place is just gross. Found a cigarette & someone's nasty shoe under the bed.
Room was bigger and better equipped than we expected. The convenience of the shuttlebus and availability of early breakfast made it the ideal location for visiting Disney.
Great hot breakfast as well as evening reception meal. It was close 5min drive to Disneyland Resort parking. Paying extra for hotel parking, $12/night.
Pretty aged facility...
Il personale era molto cordiale e ci hanno sorpreso a un regalo di anniversario! La camera era molto bella e il letto era super confortevole! Parcheggio è obbligatoria e piuttosto costoso!
$ 32/notte servizio parcheggio obbligatorio è ridicolo. A parte questo, un bel posto.
Il materasso era comodo. Senza La possibilità di parcheggio. Parcheggio 32 dollari ma metà prezzo per i veicoli ibridi.
Il bagno era grande e il letto era molto confortevole. Il ristorante era a fair.
Servizio sotto medio La camera aveva un odore strano. Abbiamo chiesto alla reception di farmi cambiare camera e ci hanno detto che avremmo potuto. Mi hanno detto che ci sarebbe bisogno di aggiornare e pagare la differenza di prezzo. Il servizio di pulizia camere Pulizia erano vuoti alle 10:00 mentre stavamo cercando di dormire. Parcheggio 32$ a notte in un'area dove dovrebbe essere gratis. Opzioni migliori. Sicuramente non torneremo.
Il personale era cordiale, la camera era grande e pulita. Ed era vicino a tutto il necessario. Ci hanno fatto pagare la mia carta di credito un deposito di $50 per la sicurezza quando ho fatto il check-in. Ho chiesto al personale perché e lei ha detto che lo fanno sempre... Mi hanno rimborsato dopo il check-out. Ma ci sono voluti 4 giorni per averli nella mia banca.
I letti sono comodi, il personale è gentile e cordiale e pulito. Solo un Super di $5 giro per i parchi Disney. Il ristorante è aperto solo per la colazione e la cena e la caffetteria è solo fino alle ore 11:00 kinda sucks quando check out è alle ore 11:00 troppo e la fame.
Possono preparare per molti corridori che sono gli ospiti. Portano fino all'area per la prima colazione che offre caffè, ecc. alle 4 del mattino del giorno di gara. Davvero bello. Il parcheggio è molto stretto.
La camera era pulita La doccia e il lavandino separato un plus La colazione inclusa nel prezzo era incredibile.
La camera era fantastica Il parcheggio è un problema soprattutto di notte e la connessione a internet non funzionava la prima notte.
I letti erano comodi e la camera era pulita. L'hotel è vecchio, ma è tenuto bene. La posizione era eccellente, ho potuto raggiungere a piedi sia a Disneyland che il centro convegni o prendere il sistema di autobus di ARTE. La colazione era molto abbondante e aveva una buona varietà (probabilmente uno dei migliori che ho visto come gratuito) Il personale era eccellente! Il condizionatore d'aria era alto sulla parete e all'altezza media, ho potuto raggiunge a malapena i pulsanti. La camera (al piano terra vicino all'area della colazione) consentito fumare da persone che fumavano sigarette a venire da sotto la porta.
la posizione vicinissima a Disneyland, la piscina ben tenuta e l'ambiente circostante
Tutto Lavori di costruzione iniziati alle 8 del mattino ed è l'unico motivo per cui non ho dato 5 stelle. 1 Isolato dalla California Adventure. Ci tornerei volentieri.
As soon as we walked in we felt welcomed, It was our hotel choice as newly weds on our honeymoon and Helen the front desk coordinator was great! She bumped our room from standard king to a full suite!! Must I add she also gave us complimentary chocolate covered strawberries and a bottle of wine!! This was all unexpected! I would definitely book here again and recommend it! :)
What a friendly and service oriented team! Made us feel very welcome and well taken care of.
The hotel has an amazing staff. The two restaurants are very good and offer really good food unlike most hotel restaurants. We had the one bedroom suite and it was very clean. The hotel has its own shuttle bus going to and from Disney check out is at 1200 am. I paid $170 per night and it was far better than the Fairfield inn by Marriott which is located right across the main entrance to Disney Land. There is a Starbucks inside the hotel!! The prices in the little store of the hotel are somewhat ridiculous but it is a great hotel. Parking is rediculous with $27 per night. One Bus is not enough during peak hours to get guests to park.
This is our 4th stay in Hyatt regency orange county this represent how we are loyal to this hotel we just feel like home
Loved the location, room cleaness, staff was very friendly and bed was confortable. Breakfast buffet was a bit over priced.
The staff was extremely nice and helpful!
Everything was very good overall and with a few minor issues (mostly personal things) they did a very good job with everything. Room was clean, as well as the bathroom. View was super nice and clear from the 16th floor, south tower. Staff in hotel was courteous and fast. Soap in bathroom was used. TV was pure static. No complimentary breakfast. Valet was sort of rude.
The hotel lobby was beautiful and the employees were very nice. We had 3 different groups of family coming in and the person who checked us in gave us top notch service and was able to let us check-into our rooms early. He even let us have free shuttle tickets for everyone for Disneyland. I definitely will be back. With a group of 12 of us it was much easier to have the breakfast buffet at the restaurant in the lobby. it turned out great!
I have had a big problem staying there due to the feather pillows. The air system is very dusty with a poor filter. The pillows are full of dust. I had a bad allergic reaction to the dust. The service was very good.
It was clean, convenient for our conference, room was comfortable, staff and service was above expectations. Hotel food/restaurant/bar was good. Also close to other restaurants.
Staff was very courteous and friendly. Excellent customer service. The location was great. Loved taking the shuttle to Disneyland from the hotel. Hotel is well kept. Loved the lobby - spacious. The Starbucks, gift shop and deli. Even thought we felt self parking was expenses we appreciated that the parking was adjacent to the hotel. Overall we had a wonderful time at the Hyatt Regency Orange County and we look forward to staying there again. The mattress' were not comfortable. The pillows looked worn, pretty flat. Housekeeping didn't leave us enough towels on two days. We got confused when we drove up to the hotel and staff (not sure if they were all Valet staff) came to our car and immediately asked us if self park or valet. and began to pull our bags out of the card. We had no idea what we were going to do without checking in first. That was a bit overwhelming. We felt self parking was too expenses.
Easy access via shuttle which is convenient. The shuttle/parking should be free for guests... I wouls have given an extra star for the extra value.
Potrebbe essere più piacevole al front desk durante il check-in.
Abbiamo soggiornato in questo hotel quando era solo un anno o così vecchio e sento che necessita di un aggiornamento. Era pulito, ma sembrava che era carente.
Posizione La mia camera era accanto all'ascensore ed era rumorosa
Il letto era molto scomodo. La camera puzzava di fumo.
Love that they served hot breakfast!!!! Helps when you have small children and all of you are beat from Disneyland the night before. My kids loved the bunk bed!!! It's about a 25-30 min walk to Disneyland, but it doesn't feel that long at all! Kids didn't complain, so that was a plus! Staff was friendly and no one bothered! I will definitely rent a room here again on our next Disneyland trip!
The location for the price was excellent, it was paid parking but there was always enough open spaces. The hotel is very close to both Disney and the Anahiem Convention center and was one of only a few hotels in the area to have breakfast included. Overall a good hotel for the price and will likely come back on future business trips. For the most part it was a pretty standard best western. There were a few oddities that didn't bother me but might bother others. Being in California it's very common to have open air hallways to the rooms the disadvantage of this is that it adds to the noise especially of cleaning carts rolling back and forth. When I tried to get ice both the ice machines on the 2nd and 3rd floor were not working. I did see the next day a new machine being assembled so it appears that problem was already being addressed. The outlets in my room for whatever reason fit plugs a bit loosely they all worked just had to be sure that the plug was all the way in and not falling out. The shower had ample hot water but when it was on it sounded like a motor was running in the distance, nothing wrong just came across as weird to me. Lastly the wifi was overall good but in my room it would only work consistently sitting at the desk of my room and the signal would fluctuate in quality especially during the morning and evening when the most people were around the hotel and active.
Loved that it had continental breakfast it was good .
Ho molto apprezzato i pavimenti di legno, il cavo e soprattutto il piccolo frigorifero e forno a microonde. Mi sono sentita come a casa. Non mi piace il fatto che il bagno interruttore della luce era attaccato alla ventola. La ventola dovrebbe essere facoltativo, c'era troppo rumore.
Breakfast crew. Excellent. Having to pay for daily parking when the Hampton Inn next door had free parking!!!!!
Good location, clean rooms, pleasant staff. Parking fee, housekeeping was still cleaning rooms at 5:00 p.m.
I was disappointed that there is no "complimentary breakfast". For the price, you would expect not to have to pay that much for a breakfast. This would prevent me from staying at this hotel again. I would choose one with complimentary breakfast.
I like the location of the hotel. it was convenient40 z traveling around easy traveling around the area. In addition, it was near a strip mall and a wide variety of restaurants. I was under the impression that it was a non smoking hotel. I woke up two days in a row with my newborn's hair smelling with the stench of smoke from the comforter. The staff were not friendly. they constantly asked my two ethnic teenagers for their room key each time they entered the hotel. And once they took the key from my son when he was trying to use the vending machine to verify my name on the reservation before returning it back to him. lastly when I was attempting to get the continental breakfast, I learned that you had to pay for the breakfast. For some reason my son and i were picked out randomly amongst an entire crowd of people to be asked for a buffet a ticket.I inform them that I thought it was included being the fact that a majority of hotels I have stayed in have always included continental breakfast. Instead of her explaining to me nicely and in a professional tone, the staff member it loudly and rudely told me" you don't have any money you have to pay to eat here" I was so embarrassed that I just put the food down and walked away. of course I have money to pay for the breakfast if I have money for the hotel duh! She could have kindly informed me that it was not included with the traditional hotels day and that a buffet voucher can be purchased at the front desk or bill to my room. I just found it strange that she picked us out of the entire crowd to ask us.i did not appreciate her loud talking me. I also did not appreciate the other staff members standing around me and my son as if we were going to cause a commotion.amongst a few other things that take too much time to mention, I just decided to come upstairs and pack my bags and leave. I decided to stay at another hotel for the rest of our trip. such a disappointment