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The staff was extremely helpful and knowledgeable. They helped us save money by booking a town car to the airport. The free breakfast was great. I liked that check out wasn't until 12pm. The hotel was located a short bus trip from Disneyland. For $5 we could by an all day bus pass. The bus drivers were always friendly and on time in most instances.
Clean and quiet. Breakfast selection was limited and quality was not very good. Having stayed at other Ayres properties, I expected better. The free hot breakfast was a main reason for booking here.
The location in proximity to Angels stadium was fantastic. Nice decor, clean and quiet rooms, good breakfast.
breakfast. Good value.
great value, friendly and helpful staff, comfortable clean rooms with great beds/bedding
The actual room was fine, just as you would expect from any non-budget hotel. On the online booking site it was described as a "boutique hotel" in an excellent location. There was nothing special about the place. I have no idea why it was described as "boutique." I booked there based on the description to give my daughter a different experience than the other hotels on our vacation, but it was very similar to the Doubletree we stayed at in Flagstaff on our drive out. I don't know what I expected, but I was certainly not impressed. The price was about double what it should have been for a similar room at a name brand hotel chain. I would NOT book a room there again. Website reviews also stated hotel was 0.7 miles from Angels Stadium. According to my car odometer and Google Map App it was closer to 1.1-1.2 miles, too far for my daughter to walk in summer heat. If you have to drive to get where you are going anyway, location is NOT an advantage as advertised.
Like everyone, I liked the warm chocolate chip cookie. The staff was friendly and helpful. The location was convenient. Most people seemed to be there for Disneyland visits and I was not but nobody got on my nerves. Parking lot was under renovation so there was no self parking. Fortunately they did not charge for in and out. Fitness center could use some more machines. A heads up when I booked the room about the parking situation would have been nice,
Bed was supper comfortable Parking situation. The parking lot was full in front of the building. I had two cars and was told I wouldn't be charged for parking one. That wasn't not true. Also. When they parking lot was full. There was no one there directing anyone to the other parking structure. I had to guess and ended up across the street in what I was later told was a federal building parking lot and that I had to move my car before it was towed. The hotel said that I had to park in there structure. I asked how I was suppose to know where it was and the guy just said I'm sorry. It was right there. I was like, right where, there are no signs. Long story short. I paid for 30 min of parking at a federal building parking lot. Instead of the hotel.
No breakfast. Valet didn't know how to get to the pool.
Nothing The place looks nice once entering the lobby, but it's all down hill when you reach the rooms. Dirty, run down dump.
The location, facilities and friendly staff Food service closed by 11pm on Saturday night
Very run down
I love the shuttles that they have for Disneyland. It's probably a 10-15 minute ride over depending on traffic. All the shuttle drivers are nice and helpful. Rooms are always clean and nice staff are friendly and have cookies at the front desk if you ask. When we tried to go to Disney on Sunday they changed the bus schedule on us. We didn't know until 15 minutes after the shuttle was supposed to arrive and we asked. If you stay and go to the park keep up on shuttle schedules because they change! Paying $15 a night for your own hotel parking kinda sucks too.
The room was very spacious and for the most part, clean. The view from our room was great, we could see Angels stadium. The carpet could use a deep cleaning. My son is a crawler and we didn't realize the floor wasn't clean (to the eye, it looks pristine), it's a dark carpet and hides a lot. My son's knees and hands were black from the carpet, for the short time we allowed him to explore. The hotel is next to a hospital, so there is a lot of noise from sirens. It wasn't too bad, and easily ignored. A little disappointed wifi was not included for the amount we spent on the room.
We arrived early and they accommodated us with an early check-in. The room was standard and pretty clean. The hotel staff was great and even helped us find a great sushi place to go for dinner. The housekeeping staff was great as well. For a quick trip, the overall experience exceeded my expectations for paying such a cheap price. Would definitely return.
They just need to service better at the bar and deploy more people during peak times
Complementary warm free choco chip cookies upon check in, they were soft and yummy! My son loved that! the beds are the comfiest hotel beds I have ever slept in. Was worried that the ambulances at the nearby hospital would keep us up but the beds were so wonderful that I slept like a little baby. SUPER clean lots of fun things around to do including a complimentary shuttle bus to Disney resort! Only 8 minute drive, SUPER quick! Also the night time driver Ray is a lot of fun! He did little magic tricks and told cute jokes. He also gave my son another free cookie and even a free Mickey mouse calendar! My son wrote Ray a letter telling him that he was "the best driver EVER". They overcharged me. I had two rooms for 4 nights and upon checking in to my room I looked at my bank acct and each room was charged a separate $100?? Called the front desk and had to get my bank on the phone but they took care of it. Had to go without some vacation money for a few days. Then the front desk manager accidentally charged another $100 to my card, leaving me without $300 of my vacation money for several days. Uncool. They did their best to fix their mistakes but didn't offer any compensation for me having to go without my spending money which I was upset about.
The fire pit. The cash deposit and the pay $15 to park your car. Totally was not describes prior to purchase or I would have stayed at the Embassy suites.
AC non funzionava nella prima camera. Il bagno troppo piccolo vs resto della camera (avevamo una suite).
Il personale della reception è andato ben al di là. Sono rimasto molto colpito dall'alto livello del servizio clienti che sosteniamo. La nostra camera era perfettamente pulita, il letto era confortevole e avevamo una vista fantastica di Disneyland. Non si sentiva alcun suono attraverso le pareti, la camera era silenziosa. Check-in è stato rapido e facile. Gli ascensori dal garage vi portano direttamente all'hotel proprio vicino alla reception e sala ascensori anteriore.
Ottimo hotel per un soggiorno a durante la visita a Disneyland. Niente.
Servizi e l'atmosfera erano eccellenti. Il personale era cordiale. La piscina era affollata, quindi una piscina extra sarebbe bello.
Check-out veloce eccellente sistema Check-in sistema un po' lento
La posizione era buona Per il resto, tutto risucchiato .
Lobby principale è molto bello, articoli da toeletta erano ottima qualità Il personale della reception membro del personale è stato scortese. Le camere sono vecchie che hanno bisogno di un sacco di rinfrescata.
Le camere sono spaziose, pulite e confortevoli. E' incredibile a disposizione una navetta gratuita per andare e venire a prendere da Disneyland e si trova a solo un paio di minuti dall'hotel! La colazione era inclusa nel prezzo del soggiorno ed era un po' costoso per una famiglia di 4 persone.
Mi è piaciuto molto! Molto pulito, personale cordiale e vicino a Disneyland!!
Il personale era super cordiale e disponibile. La descrizione e i dettagli della struttura erano imprecisi. La camera era fatiscente e ha bisogno di un rinnovo. Non ci tornerei mai più.
Il servizio navetta per Disneyland è stata la parte migliore assoluto su questo hotel. La nostra camera era abbastanza pulito per soggiornare in ma ovviamente non era stato preso cura di noi. La testa della doccia non soggiornerei alla temperatura scelto e sarebbe spostare sempre al punto più caldo. Le varie cose erano rotte in una camera d'albergo, come pomelli delle maniglie. Inoltre, il bollitore per il caffè non funzionava bene, il caffè era un must dopo un lungo viaggio per arrivarci.
Hotel molto bello, con un giardino eccellente. Convenientemente situato vicino a Disney. Potevamo guardare i fuochi d'artificio dalla nostra camera d'albergo. Il nostro lavandino e la doccia non scolavano bene.
I letti erano molto confortevole I bagni erano molto piccole
La camera era confortevole, il servizio navetta passava ogni 30 minuti La moquette del corridoio era in condizioni terribili, molto sporca
Vicino a disneyland Camera odori
La navetta gratuita per il parco, personale cordiale, camera grande, bella piscina Lo scarico della doccia era leggermente intasato, il telecomando della tv aveva bisogno di nuove batterie, il ristorante era caro
Molto confortevole, servizio buono, la piscina con acqua salata è bellissima!
Il tappeto nella torre del giardino è sporco.
Il personale era eccellente e l'edificio era molto pulita all'interno Il prezzo del ristorante interno era troppo costoso per una famiglia
clean rooms Rude staff and very limited parking. I had to walk fairly far with bags ect. Hidden parking fees of $10.
Rooms are nice and clean. Breakfast is good. Prime location I got 1 item dry cleaned and they lost my item. I was stressed and pissed off that they couldn't find it. After a full day of them searching everywhere they finally found it. Apparently someone didn’t do their job right. Other then this little incident it was nice. It wouldn’t hurt if they updated the fitness center. Good, but I've stayed in hotels that I paid less and the gym was more up-to-date.
The room is very clean and spacious The foods are expensive and don"t have much choices same as the stuffs that they sell in their gift shop like bottle water and all others
We like the convenient and easy access.. The staff were pleasant and helpful. Did not like extra payment for parking daily.
Good localisation No place on parking
I was very impressed with the way this hotel was run. The staff was courteous, everything was clean, nothing was in shambles. The breakfast was great, and the complementary drinks in the evening was actually a great gathering place. My room was spacious. A wonderful overall experience. The only problem I had with my room was that the bedroom tv was not showing all the channels. It didn't bother me that much, seeing that I didn't mention it until I was checking out, and they sent someone to fix it as I was leaving.
For what we needed the location was excellent (walking distance to Angel Stadium) and a CVS within a mile. The staff was incredibly nice and attentive. Room service was brought timely and the food was hot. The buffet breakfast was plentiful and catered to everybody's taste buds. The indoor pool area was clean and kid friendly. The Valet staff was extremely friendly even though we didn't use valet he always gave a warm greeting, ensured our needs were met, if I could remember his name, he'd get a kudos. The architecture of the inside of the hotel was very appealing for me. I loved how you could walk out of your room, look down and see the bar/restaurant area. There were four of us, two adults two young kids 8 & 5. Between the breakfast, the evening gathering, location and indoor pool, this hotel pretty much met all of our needs. The reason why this hotel didn't get a 5-star rating from us was because of a few different things. First poor maintenance upkeep of the room. The shower door handle was broke from the outside so we had to open the shower door for the kids when they needed to shower. Paint peeling from the bathroom Doors Big patches, you can't miss it.There was one remote for two TVs. The sliding glass patio door latch took two adults to relatch. The security latch on the inside of the room door, screws were coming out of the door. It almost looks as if somebody tried to kick the door and from the bottom of the door. And the couch in the living room area was extremely uncomfortable ito was extremely narrow and the cushions gave away easily. It cost $18 per night to park there.
Fantastic location (close to downtown Anaheim, Disneyland, Angel Stadium, The Pond, Orange, I5/I57/I55/I22...), great facilities (tasty food, very nice interior and rooms), and efficient staff. I was disappointed that the continental breakfast was not free; the food in general was a little overpriced, but very good.
close to Disney land, free parking Poor reciption, I was denied the breakfast untill I contacted booking . com and the spoke to the manager who solved the issue
Complementary breakfast buffet was amazing. Walking distance to Angel Stadium and close to Disney Land. Very nice suite rooms and awesome views. It would be nice if they didn't charge for parking.
Breakfast is outstanding each morning. Great staff, servicing of room and perfect location. Super Clean room. Will DEFINITELY stay again... Parking was very limited at the hotel. Seems to be a war between the adjacent college with the college having most of the parking spaces. Makes it really hard for the hotel patrons. They WILL tow you if you park in the wrong place (the staff warns you about this)
Le camere sono grandi, la colazione era ottima. Il ragazzo che faceva le cialde era molto bravo, ottimo con tutti i bambini. I letti sono confortevoli e si trova in una posizione fantastica. L'aria condizionata non funzionava , non rinfrescava mai la camera fino in fondo
L'addetto alla reception e le persone che hanno lavorato con i clienti Camere di medie
After discussing with manager Francisco for some time he reluctantly offered some compensation other than a token $50. The convention center is right out the front door and parking is the best for the Anaheim convention center. I prepaid for my room over 3 months in advance and Marriott decided they could make more money by selling my already paid for and booked room to someone else and then tell I'm sorry. So after having my money, making interest on it they then sold the same room to someone else at a higher price and said sorry we don't have a room for you, sorry for the inconvenience. We'll put you (my wife, kids and myself) in another hotel away from your convention where you are an exhibitor, cosplaying and on panels. Unfortunately this is the 4th time in a row that Marriott has severely under performed. This is no longer an isolated incident but a complete brand change from the Marriott I have always know. I would rate them at a 2 star at best with the new corporate image they have chosen. However the alternate hotel where they referred my Hyatt House was awesome. I wish they were at the convention center and I had booked with them. Marriott said I will have to contact Kayak to get refunded on the night that that Marriott did not have a room for me. Just one more hassle and present from Marriott for me. Oh and they gave me a "I'm sorry give bag" in the room with a different guest name on (evidently they did this to a min of 5 other individuals) and the 4 little chocolates we so awful that my 8 year old sone who will eat anything asked me if he could spit it out in the trash. I of course said yes and I had the same simultaneous reaction. I'll leave it at this.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
La camera era confortevole, zona termale della piscina era molto bella, con patio illuminato. I bambini hanno apprezzato la piscina riscaldata. Abbiamo apprezzato molto il patio e cocktail all'aperto. I bambini dovevano attraversare la camera principale per usare il bagno nella suite. Nessun accesso dalla piccola zona letto per i bambini.
La camera non era pulita. Con i peli nella doccia di ospiti precedenti e ho trovato uno scarafaggio all'interno della camera
I miei bambini naturalmente hanno apprezzato la piscina Si diceva che era dall'altra parte della strada dal Disneyland ma era dietro il parco ed era a poca distanza a piedi per il mio nonno solo per raggiungere l'ingresso.
Quando troviamo ottime offerte, ci piace stare all'Annabelle. E' molto pulito e confortevole. È anche così convenienti perché è proprio di fronte alla strada dalla California Adventures. Ho mangiato due volte a Tangerine e il nostro cibo è appena stato mediocre. Mi sono fatta eccezione per essere meglio. La bistecca di mio marito era sciutta, a parte quello che ci piace Annabella.
Vicino a Disneyland Il ristorante dell'hotel ha pessimo servizio. Sono andato quando c'erano meno di 10 clienti e non abbiamo mai avuto acqua o anche visto il nostro cameriere. Gli altri tavoli sono state chiedendo il loro cameriere. Non è stata una bella esperienza. Mi dispiacerebbe soggiornare nuovamente qui.
Il servizio è eccellente e il personale era molto cordiale e gentile.
Il personale è cordiale. La camera era molto grande. Molto pulito. Tutto sembrava molto nuovo. Eccezionali piscina e spa. Camera molto bella. Si trova a poca distanza a piedi da molti bei ristoranti. Ogni volta che vengo a Anaheim alloggerò qui. La camera puzzava un po' di muffa quando siamo arrivati quando ci ho messo piede. Probabilmente perché il giorno prima c'era pioggia, vento e tempesta. Non terribile ma si sentiva. Il parcheggio potrebbe essere un incubo. Il parcheggio era pieno, ma io sono stato fortunato, quando sono arrivato c'era un posto vicino alla parte anteriore dell'hotel.
Posizione Ristorazione non adeguata allo standard dell'Hotel
Hotel fantastico, la pulizia era ottima, il personale era molto bella, per un grande hotel vicino a Disneyland non era troppo affollato Hotel dispone di una navetta gratuita per Disneyland, questa è probabilmente l'unico lato negativo
La posizione era fantastica. La doccia può utilizzare alcuni aggiornamenti.
Ottima posizione, rapporto qualità/prezzo, servizi. I letti erano rumorosi, i cuscini erano scomodi
Check-in presto Ci hanno fatto pagare 18 dollari per il parcheggio.
Posizione. Qualità non alla pari con altri alberghi della catena Sheraton
I panorami e la camera del bungalow era fantastico Il servizio (sia in camera che nel pranzo della piscina) di cibo era lento, impreciso e non come previsto. la qualità del cibo è molto buona.
Tutto! /A N
Molto meglio del Ritz a Laguna Nigel o a Montage. Servizio eccellente
la posizione vicinissima a Disneyland, la piscina ben tenuta e l'ambiente circostante
I letti erano comodi e la camera era pulita. L'hotel è vecchio, ma è tenuto bene. La posizione era eccellente, ho potuto raggiungere a piedi sia a Disneyland che il centro convegni o prendere il sistema di autobus di ARTE. La colazione era molto abbondante e aveva una buona varietà (probabilmente uno dei migliori che ho visto come gratuito) Il personale era eccellente! Il condizionatore d'aria era alto sulla parete e all'altezza media, ho potuto raggiunge a malapena i pulsanti. La camera (al piano terra vicino all'area della colazione) consentito fumare da persone che fumavano sigarette a venire da sotto la porta.
Tutto Lavori di costruzione iniziati alle 8 del mattino ed è l'unico motivo per cui non ho dato 5 stelle. 1 Isolato dalla California Adventure. Ci tornerei volentieri.
La camera era fantastica Il parcheggio è un problema soprattutto di notte e la connessione a internet non funzionava la prima notte.
Il personale è cordiale. Buon rapporto qualità/prezzo. La camera era bella. La colazione dovrebbe essere migliorato. Ha esaurito le forchette e succo d'arancia. Piuttosto una lunga passeggiata a Downtown Disney.
La camera era pulita La doccia e il lavandino separato un plus La colazione inclusa nel prezzo era incredibile.
Il letto era molto confortevole e il personale era molto cordiale. A colazione il succo d'arancia era acquoso e non avevano forchette
Possono preparare per molti corridori che sono gli ospiti. Portano fino all'area per la prima colazione che offre caffè, ecc. alle 4 del mattino del giorno di gara. Davvero bello. Il parcheggio è molto stretto.
La colazione Prezzo Posizione
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
I went with two girlfriends and the hotel was all we could ask for and more. Our room had an amazing ocean view with huge fluffy beds and a large flat screen tv. Both pools were very nice as well as the jacuzzis. The restaurant was good but pretty pricey. I would stay here again!
The entire hotel staff knew my name from the moment I walked in the door. Everyone was friendly and everything from the food to the room was excellent. I enjoyed the pool and the room was big and spacious but comforting and welcoming at the same time. I'll definately stay again.
Came here for a weekend getaway with my lady. From the moment we arrived we were very impressed with everything. Location is beautiful - hotel sits on a cliff overlooking the Pacific. We just relaxed and enjoyed our time in the Laguna area. Treat yourself...stay at the Ritz.
We have stayed many times at the Ritz Laguna, but since undergoing a complete renovation its truly spectacular. The ocean views are to die for.
Staff @ Ritz LN are amazing-anything you wish at anytime can be yours. Club level (hob-nob w/the rich & famous) is worth every penny! Stayed at a few other RC properties & this one is by far my fav-not as stuffy as other Ritz-mix high class w/CA beach culture. Gorgeous spa; great products and a knowledgeable staff. Highly recommend wine flights at Eno for a fun time-avoid chocolate flights (rip-off) but the cheese & olive flights are great! Heading back for a week(yes, loved it that much;o) Bottom line-you will come back giddy as a school boy(or girl)!
What a beautiful hotel! The views are breathtaking! The staff was amazing, very accommodating, and highly service oriented. The flowers that greet you in the lobby were innovative arrangements, beautiful to view, and lovely to smell. Our room was so clean, and all of the essentials were there. The bathroom was highly functional for 2 -- separate room with toilet, and double sink so that 2 can get ready at the same time. I loved our balcony, and used it every day to read a book, or enjoy the view. The restaurants were fabulous -- they have thought of everything. The outdoor restaurant was my favorite. If you forget your sunglasses while the sun is setting, they have extras. If it is chilly once the sun goes down, they have blankets. There is just one change that I would request in our room, perhaps others. The air conditioner was probably the noisiest that I've ever heard -- each time it 'kicked on' it would wake us all through the night. There must be quieter technology available, a...
Absolutely the best! Best in location, features, staff and food. Nothing can compare!
We really enjoyed our stay there. They went out of their way to make sure that our room was everything that we wanted. The service was incredible, always so warm and welcoming. We will definitely be going back for a longer stay.
This hotel caters to their guest needs, whatever they can do to make your stay fantastic, they will do it. No matter what time it is, they will accomodate! Their rooms are clean, their bed and pillows are comfortable. When they turn down your bed at night, you feel more like home.
I had been looking for a hotel in which we could stay for a long weekend. This was one of 2 hotels recommended by a family member, and we couldn't have been happier with our stay. The staff was very friendly, welcoming and helpful. Our favorite spot was the outdoor patio/bar which we enjoyed the beautiful weather and views.
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Excellent service. Staff were very helpful and friendly!
Beautiful hotel. Nicely renovated. Service was ok. Miss the service touches from the St. Regis. Seemed understaffed at front desk. Breakfast at Aveo restaurant overpriced and ok, not wow. Was offered a 'flash sale' upgrade at check in which felt awkward for a luxury hotel.
Vicino ai ristoranti di Newport Abbiamo trovato utilizzato argenteria porta esterna al 4pm checkin. Alle 11:30pm argenteria ancora lì. Usate le ciglia trovato sul lavandino al check-in. Senza vasca da bagno. Siamo rimasti delusi soggiorno per la tariffa di $220 per notte