Hotel a Newcastle upon Tyne

Punti negativi: The staff at the check out desk promised to email my final invoice to me. It is now 4 days after and I have not received it.

Punti positivi: Very comfy bed and pillows. Enjoyed using the pool.

Punti negativi: Check in time had been changed without prior notification . Although we didn't have to wait long as our room was prioritised. I did feel it was unnecessary for the receptionist to make us feel awkward as we booked through booking. Com. Implying it was our fault for not having booked directly. This however did not spoil our stay.

Punti positivi: Excellent location ,,lovely hotel and staff were very friendly. Room was lovely and bed was very comfortable. Second time staying here and will return.

Punti negativi: Nothing at all

Punti positivi: Staff we're friendly

Punti negativi: Food was awful and beds were terrible. Two single beds bolted together for a double bed. Views were non-existent and rooms had minimal facilities.

Punti positivi: La camera era bellissima

Punti negativi: Dovrebbero esserci più beauty items

Punti positivi: Everything!

Punti negativi: Nothing

Punti negativi: Forse perché era la sera di Halloween ma abbiamo speso 220 sterline con la colazione.Il giorno dopo tramite Booking stessa tipologia di camera e colazione 90 sterline.....

Punti positivi: Breakfast was very good, everything on offer from hot buffet to continental. They ran out of natural yoghurt on the 2nd morning but this was my only complaint apart from the fact that breakfast on Sundays is from 7.30am and the reception desk had previously told us it was from 7am...we had an early flight so missed out!! The girl on the reception desk was very helpful when we arrived and even gave us an upgrade on our room, thank you! Ideally located near the Station and within walking distances to the main parts of Newcastle.

Punti negativi: The area around the hotel is a bit quiet, our room overlooked a lot of rubble between us and the Post office dept......it was a bit miserable...... Had a glass of Merlot in the Gin Bar, it cost £8.40 and it was only a medium glass size......expensive!!!!!

Punti positivi: Bell'hotel nei pressi della Stazione centrale di Newcastle. Stanza ampia, bel bagno con doccia doppia, pulita e confortevole. Non mancava nulla. Colazione nella media degli standard di queste catene di hotel.

Punti negativi: Nessun appunto da fare di particolare rilevanza.

Punti positivi: The room was lovely. Nice reception area too

Punti negativi: The sliding bathroom door. Felt too open for my liking. Also the breakfast wasn’t the best. Too much garlic in the mushrooms that made everything else taste the same.

Punti positivi: Easy checkin, good location

Punti negativi: Very small room by modern standards. Bed atrocious - every movement felt like an earthquake. Stuffy, so window had to be open - but outside noise deafening. 4000 TV screens at breakfast made conversation tricky - totally unnecessary.

Punti positivi: Good facilities and ideal location for City

Punti positivi: Lovely comfortable stay in an ideal location

Punti negativi: N/A

Punti positivi: No breakfast, location was great

Punti negativi: was disappointed with no Sky TV but that's just the fine detail.

Punti positivi: Location

Punti negativi: Electric kettle took ages to boil water. Dirty skirting boards, orange body fat between tiles in bathroom, dust on the shelfs. Windowsill and windows full of water. Smelly decorative pillows.

Punti positivi: The vibe and quirkiness of the hotel

Punti negativi: The person who checked us in was a bit snooty. The room was starting look a bit worn needs some talc. One side of the bed did not have a big gap to get down the side.

Punti positivi: The hotel was really well situated. The staff were very approachable and friendly. The room was also very clean and well equipped

Punti negativi: The bar attached to the hotel seemed a little busy and loud. For a hotel bar I like a nice calm atmosphere to relax with a drink later in the evening.

Punti positivi: La camera era pulita e in ordine

Punti negativi: Impossibile cenare prima delle 10 Stanza non riscaldata adeguatamente facevano 15 C.

Punti positivi: Lovely hotel with friendly staff and beautiful location next to the river.

Punti positivi: Excellent breakfast; fantastic location

Punti positivi: La posizione

Punti negativi: Il bagno ed i sanitari

Punti positivi: Beautiful view over the River Tyne. The breakfast was good and again lovely views over the river from the dining room.

Punti negativi: Nothing specific could be picked out.

Punti positivi: Bella la vista dalla camera, la camera e il bagno erano puliti ,buona e abbondante la colazione.

Punti positivi: View from hotel beautiful area

Punti negativi: Nothing

Punti positivi: The staff were friendly and helpful. The location was excellent, right on the quayside and close to town. The room was spacious and had a lovely view. I would stay here again.

Punti negativi: The shower was quite poor which was a shame. An updated bathroom would really transform the place. Although I’d placed the ‘do not disturb’ card on the door the cleaning staff came in the room which almost made for an awkward encounter!

Punti negativi: bathrrom wasnt as clean as expected some of the furniture was old and scuffed

Punti positivi: The rooms were comfortable and clean.

Punti negativi: I booked for the 2pm check in and the river views. I was told that the money for the rook would be taken at some stage before our stay, which I didn't have a problem with. I was annoyed that within 20 to 30 mins of taking payment, I received an email to say they could not guarantee a 2pm check in and that check in was from 4pm on a Saturday. This really annoyed me, so I rang through and eventually got an answer. The girl was pleasant and said to come for 2pm and the room may be ready, if not they will look after our bags. I had no choice but to accept this, as payment was taken and was non refundable. We arrived on the 12th and were pleasantly surprised that our room was ready for us, but again disappointed when we got inside. We were directly opposite an ugly looking building, which darkened our room, with a slight river view. Not what I was expecting and not what I'd told my 11 year to expect. I rang down to reception and surprise surprise there was no answer, so we decided to go down. When we got there, there was quite a big queue and it was now 14:20 and we had to be somewhere for 3pm and had a 15 minute walk to get there, so we headed out. I decided I would go to reception when we got back, but again when we arrived, there was a queue. I rang down to reception numerous times, but didn't get an answer. We decided to leave it, as it was all starting to ruin our stay. We were walking down the corridors and someone was coming out of one of the rooms, we happened to see inside and the room was amazing, windows down to the floor, with a view up and down the river. I heard them talking about how much they had paid and found they had paid less than we had, so this infuriated me even more. The girl on reception asked how our stay was. I explained that we weren't happy with the view etc, although the room was clean and comfortable, this had spoilt it, because it was one of the main reasons I had booked. I was offered 20% back.

Punti positivi: Tutto ottimo, bellissima vista. Ottimo Wi-Fi e frigo silenzioso. Camera molto grande. Tv grande. Letto comodo e personale gentile. Palestra gratuita anche se piccola

Punti negativi: La doccia e la temperatura dell'acqua difficile da modificare perché la maniglia era molto dura. La vasca non era di un quattro stelle. Si sente leggermente il rumore del treno che passa sul fiume nelle vicinanze.

Punti negativi: The shower didn't work, a maintenance engineer attended but left it broken for two days!!

Punti positivi: Breakfast was poor but the rest of the facilities were great. The staff are exceptional

Punti negativi: Breakfast

Punti positivi: Ottima la colazione e buono il ristorante per la cena. Ottima la disponibilità e la cortesia del personale. Ottima la posizione per visita del centro.

Punti negativi: La poca luminosità nel ristorante alla mattina durante la colazione.

Punti positivi: Posizione, pulizia, cortesia personale

Punti negativi: Letto piccolo

Punti positivi: Breakfast was nice and a great location easy to find

Punti negativi: It could have been warmer in room the staff could be more efficient

Punti positivi: have stayed here a couple of times now and cannot fault the hotel. Staff more than helpful, rooms were ok, great location and breakfast was spot on.

Punti positivi: Great large room, loved the stocked fridge, robes and slippers. Great location.

Punti negativi: No shower gel in room, not good for an adult and 2 teenage girls. Didn't get sorted until 2nd night after requesting again

Punti positivi: Location

Punti negativi: The noise from the street blood on curtens cracked sink and bath

Punti positivi: posizione

Punti negativi: luminosità stanza

Punti positivi: It’s local, staff are friendly, restaurant spot on, room clean and tidy and comfy, great value for money

Punti positivi: Vicinanza al centro e la presenza di acqua, succo e kitkat in camera

Punti negativi: Il parcheggio dell'hotel ha meno di 10 spazi. Il parcheggio della stazione costa 7.50€ al giorno

Punti positivi: The entrance to hotel looks lovely. Disappointing the room didn’t reflect this.

Punti negativi: The size of the bed for myself and my 6ft5inch husband was horrendously small, when we arrived there was no pillowcases someone brought some they were still damp so had to air them before we could put them on. Very noisey room with people coming in all hours one group in particular outside our room singing at 5:30 am tried to ring reception with no answer staff did nothing to stop this as they could definitely have been heard from the office down the hall. Overall a very uncomfortable stay with very little sleep. I would like to hear a follow up from This survey please

Punti positivi: La vicinanza, alla, stazione

Punti negativi: Nulla di importante

Punti positivi: Posizione in pieno centro attaccata alla stazione dei treni, signorilità hotel, personale gentile e efficiente.

Punti negativi: Camera un po' piccola letto piccolo.. Comunque correttamente specificato nella prenotazione dove c'è scritto '' matrimoniale piccola''