Embassy Suites by Hilton Boston Marlborough

Punti positivi: Rich breakfast compared to hotels in the same price range, large room, helpful staff, very good, quiet location, good noise insulation between rooms.

Punti negativi: No replenishment of bathroom supplies - had to beg for soap and body lotion, room cleaning is anecdotal, attempt to overcharge confirmed rates, noisy AC, extremely slow elevator while stairs are ...

Punti positivi: Spacious rooms suites with comfortable beds!

Punti negativi: Arrived at 9pm tired with child and was disappointed to find room was dirty with unmade bed, towels on floor and dirty toilet. Staff was very professional to quickly find us another room that had ...

Four barking collies in room below - management di

Punti negativi: The room below had four barking shelties that marked to go out at 6:00 am. They barked while they played. They barked when the wanted to come in. This repeated hourly. Their barking could easily be heard through the glass windows. Frequent calls to the front desk resulted in their suggesting that I move to a different floor farther from the noise. To take this advice I would have to: (1) repack my clothes and my wife's into our suitcases (2) do the same for the refrigerator items (3) same for cabinet stored food items. Then (4) load cart and move to another room; (5) unpack suitcases; (6) unpack cooler; (7) unpack food stuff. During this discussion - no-one from management contacted my - only front desk clerks - and only when I called. They never initiated any contact. My time isn't free - nor is it my job to adhere to the glowing promises Hilton makes regarding customer care and satisfaction. Instead I called the corporate office; explained the above history; received a voucher for nights to be used at any Embassy Suites within a year. While this seems fair - the original problem is inexcusable. Why/how can a guest bring four dogs and allow them to run free in the hotel courtyard before dawn? What guest would think they can impose this on other guests? Also note: Beware - this hotel does not provide alcohol during the evening guest reception the way they do in other states.