Park Grand London Kensington

Punti positivi: Staff were extremely friendly and helpful and the hotel and surrounding area felt special

Punti negativi: Our room was located in the basement so no view : (

Punti positivi: Everyone was extremely nice and the location was great. Definitely a hotel to stay at next time I go to London.

Punti positivi: The added extras and staff

Punti negativi: Nothing really apart from the room was a little small but I am not criticising

Punti positivi: Very nice decor, bed extremely comfortable, good space, friendly staff, perfect location.

Punti negativi: The red light used to indicate 'Do not disturb' is extremely bright, and in some rooms shines at the bed via the mirror. A paper alternative would be much better (I had to cover the light).

Punti positivi: Friendly and extremely efficient staff.

Punti negativi: The quilt was too small, not filling the quilt cover.

Punti positivi: From check-in to check-out the staff were amazingly helpful (plus free chocolates on reception was a bonus) Slept like a log in the comfy bed