MStay 27 Paddington Hotel

The decor was nice and the property was very clean, though run down in parts.

We had the room below street level. Size was ok, had a window and was very clean. However, expected better ‘extras’ e.g the shampoo and shower gel bottles were tiny and you only got 1 of shower gel for two people. Location of our bedroom was awful. Banging on the stairs all night so we barely slept. Stairs felt hollow so made lots of noise when people went up and down which seemed to be all night! And three people were having a chat outside the building and felt like they were in our room. They weren’t being loud on purpose and moved when I went outside to ask them. Windows were totally closed so should not have been that loud, deffo no sound proofing considering it’s on a road. Lastly, due to coronavirus we couldn’t have breakfast paid for. They gave us two sandwiches and two yoghurts with no spoons, didn’t even cut the sandwiches. Understand it’s unprecedented times, but could have handled this a little better.

Friendly staff, quiet room (considering it's in central London - nothing will ever be silent but it did a good job keeping ambulance sirens etc. to a minimal level), modern decor and room was a reasonable size (not a shoebox). Location is fantastic to access trains/underground, and is a perfect base for visiting tourist areas.

Was quite strange that the bedroom was in a separate building, so we had to go outside and back in another building to get breakfast. Definitely not a major complaint just slightly unexpected