Fraser Suites Doha

The concierge and restaurant staff were great and went out of their way to make me feel welcome. The front desk staff were very polite but didn't really resolve my issues. Other than the smell in the fridge and cupboard, everything was spotlessly clean. The washrooms are clean and elegant, with l'Occitane toiletries. The instruction for the booking states you need to pay 1000 QAR cash as a deposit but I was charged the amount on my card. It was refunded later.

When I checked in I was told I was upgraded to a larger room, but the room was a normal size or even a bit small. When I reported my room didn't have laundry machines as advertised, I was told very politely they were in the corridor. The photo for the room I had selected clearly showed there were machines in the room. The machines themselves were also pretty baffling and as there are no instructions so one has to search online how to operate them. The fridge and cupboard smelled awful. The mattress was very firm, even hard. Finally, the tv channel list doesn't include Al Jazeera English. In Doha? I was on a much-needed holiday and was not in the frame of mind to push back. Live and learn.

Nice and clean room accessible place, accommodating staff, excited to visit again and try the other room

The room is not sound proof...

I had some issues with my room that took a few hours to resolve and I had to bring it to hotel staffs attention that it was an inconvenience to put a guest through this, after which they offered to change the room by which point other family members had fallen asleep. There was no real apology only acknowledgment of an issue that needed to be resolved. I think nobody wanted to accept responsibility and it showed. When your staff start to act defensively and don't show any real empathy or go out of their way to make you feel like they are there to provide a hospitality service then it defeats the purpose of being in such a profession. It also ensures that there will be no returning customer.