Hotel a Chennai

Punti positivi: Check in and check out was a nightmare—the room had a dirty tea cup when I arrived and was not at all at a 5 star standard— food was ok

Punti positivi: I would like to thank and put on record my appreciation for Mr Prakash Iyer Chef at ITC Grand Chola who serve me excellent idlis and dosa as part of the menu in the Coffee shop. He was most friendly and helpful and really made my day with the hot filter coffee.

Punti positivi: Piscina e colazione ottima.

Punti negativi: Aria condizionata non regolabile. Freddo!

Punti positivi: Ambience, Breakfast, Hospitality

Punti negativi: NIL ...

Punti positivi: The bed amazing

Punti negativi: Breakfast needs to have more food variety

Punti positivi: rooms, restaurants

Punti negativi: nothing at all

Punti positivi: Hotel bellissimo. Stanza ampia e comoda, arredata con cura e pulita. Tanti i servizi. Ottima colazione e personale eccellente.

Punti negativi: Nulla di significativo.

Punti positivi: The amenities and the cleanliness. Staff was well trained and courteous.

Punti negativi: The options for the breakfast was limited.

Punti positivi: The hotel is really big and have different restaurants

Punti negativi: I used the spa service, where they do Indian message for me. They used wooden bed which is not comfortable at all. I advice them NOT to recommend this kind of message to anyone as I had nick pain after the message.

Punti positivi: Royal experience. Beautiful property, great staff, very Indian. Good food.

Punti negativi: Nothing really

Punti positivi: Il ristorante Peshawar fa il miglior cibo indiano che abbia mai mangiato. L'albergo è bellissimo e tutto il personale è estremamente gentile e disponibile

Punti negativi: L'ultimo giorno ho rinnovato il wifi a pagamento. Dopo 5 minuti ha smesso di funzionare e il problema non è stato risolto. In fase di check-out ho fatto presente il problema e sono stati gentilissimi non addebitandomi l'ultimo rinnovo

Punti positivi: Everything is fine

Punti negativi: Breakfast is awesome

Punti positivi: Il servizio di check-in è stato eccezionalmente efficiente ed è stato un piacere essere in camera senza ritardi dopo aver viaggiato tutto il giorno e arrivato a mezzanotte. GRAZIE!

Punti negativi: La spa chiude alle 8pm - difficile per i viaggiatori d'affari utilizzare le strutture dopo il ritorno dall'ufficio alle 7pm.

Punti positivi: Personale cortese e disponibile, l'attenzione al dettaglio. Molto ben mantenuto. Ottimi ristoranti.

Punti negativi: Free Wifi è veramente lento

Punti positivi: Attention to detail, what touched me was the little bottle of nail polish remover, a nail clipper & file, for you cannot carry these in your cabin baggage. Personal attention and care when I was dining alone in the restaurant. Ease of check in & check out. Felt very secure as a solo woman guest.

Punti positivi: Like the appams and the stew

Punti negativi: Hotel is looking a bit dated. Could do with some investment in improving the facilities.

Punti positivi: The hotel,staff,food,rooms and gym was excellent. i will definitely return the same hotel again

Punti negativi: The hotel staff was welcoming and very helpfull

Punti positivi: EVERYTHING They even sent me get-well flowers when I fell sick This is the only hotel we will stay at in Chennai (except for overnight airport transit)

Punti negativi: NO SHORTCOMING WHATSOEVER

Punti positivi: Very polite and friendly staff.

Punti positivi: Location, ambience, service & in room dining...

Punti negativi: Breakfast needs to be up a notch. Pastries & croissants look sad. Some lame banter outside the room between 8 and 9 am.

Punti positivi: Staff were amazing. Very gracious and hospitable. Allowed me delayed check out.

Punti negativi: Room could have been bigger. Food at the restaurants were over priced but quality was awesome. In the South Indian restaurant why can't we share thalis, the cost of which was anywhere over the top? Its not fair.

Punti positivi: Great ambience, and friendly staffs

Punti positivi: Outstanding Service. Staff is extremely proactive.

Punti positivi: Excellent service by the reception staff. Super comfortable rooms and overall great experience at the property. Must try the Chinese food at Golden Dragon. Buffet breakfast spread is very good too.

Punti positivi: Tutto curato nei minimi dettagli, accoglienza ottima, camera impeccabile, ogni comfort a disposizione: carta dei cuscini, stanza per le valigie, vasca idromassaggio. Impossibile avere un rapporto qualità-prezzo migliore! Colazione buona e molto varia.

Punti positivi: The room was awesome, an the breakfast buffet was unbelievably good. It was like staying at an actual palace!

Punti negativi: Everything was excellent!

Punti positivi: Quality of rooms, decor and overall facility

Punti negativi: Taste and preparation of in room dining North Indian cuisine. Breakfast had very less variety of North Indian items.

Punti positivi: The stay was absolutely memorable. They provided a complimentary cake as it was our anniversary. Service was very good and the food was excellent. Staffs were extremely friendly and helping. The swimming pool was crystal clear and maintained very well. It stands up to the name as palace.

Punti positivi: Decor was excellent. Food was good. Breakfast was crowded. Need more staff during busy breakfast time.

Punti negativi: CoBreakfast service was not upto the markoling in the room was substandard, AC was not working well

Punti positivi: The Serene calmness and the hospitality

Punti negativi: Attention given to clients, takes a long time for staff to respond.

Punti positivi: Don’t miss the fire fountain in front of the hotel at night. Sunday brunch is amazing and definitely go for the sea view rooms. The view of sun rise is breath taking

Punti positivi: The service,ambience n location.not forgetting the food esp the breakfast buffet spread

Punti negativi: Nil

Punti negativi: super service and dinner is very nice and swimming pool is very nice

Punti positivi: The Granola Bars and the Cofee

Punti negativi: The Service, The dosa was very average and served cold

Punti positivi: Extraordinary view of Bay of Bengal

Punti negativi: Bathroom is not working everything

Punti positivi: Location is very good. Good ambiance. Courteous staff. Excellent rooms

Punti negativi: More spacious dining rooms.

Punti positivi: Hotel eccellente

Punti positivi: Il servizio era fantastico!

Punti positivi: Friendly staff, very good service

Punti negativi: Food was horrible. Quality of good was very bad, no taste, nothing good at all for that price.

Punti positivi: All great!

Punti negativi: the internet connection was poor. not appropriate for business travel.

Punti positivi: The rooms were exceptionally good. Breakfast buffet had a huge variety as well. The hotel was also extremely secured and we did not have to worry about anything. The staffs working were very friendly and were not hesitant to help us with our queries.

Punti negativi: The In-Room Dining food options were rather little and there weren’t much options. It was not really value for money because it was a little but more expensive but the portions were big and the food was good.

Punti positivi: We stayed for six days and then another four the following week. We were pleased to return as the hotel was wonderfully comfortable and friendly. Rajni and Pirinkha (I’m REALLY sorry that I’ve probably misspelled their names) were particularly helpful and charming in the dining room . They made us feel like special guests and were just so warm and friendly. All of the staff without exception were polite, helpful, welcoming and absolutely lovely. We had a great stay and felt like we’d made friends with some of the staff by the end of our time there. We had a deal where we breakfast and another meal each day which worked out as very good value for us and the food was different every day. The infinity pool on the top floor was clean, sheltered and had a great view over a park and the city. The gym was really cool and had everything you’d want including yoga and other classes.

Punti negativi: Nothing - apart from maybe the foyer music. Perhaps varying that would have been good - but we were there for a king time!

Punti positivi: Hospitality

Punti negativi: electronic switches can be upgraded to newer models

Punti positivi: The room size

Punti negativi: The overall experience could have been better on my special occasion.

Punti positivi: Everything perfect

Punti negativi: Keep it up

Punti positivi: Camera spaziosa e finemente arredata

Punti negativi: La struttura che ospita il bar, il ristorante Italiano ed Indiano è caotica, meglio il coffee shop

Punti positivi: The staff was great! Very knowledgeable, friendly, and helpful. Meals in the restaurant were excellent with excellent service by servers.

Punti negativi: The shower temperature was a bit difficult to adjust.

Punti positivi: Priyanka and Anik and Rajni were very friendly and helpful

Punti negativi: Unico appunto è sul letto aggiuntivo della camera doppia, un po' troppo essenziale.

Punti positivi: Breakfast was very good. The staff at the breakfast service were also very nice and helpful. The check-in was very smooth and the staff at the front were very courteous and helpful. The junior suite was very spacious, clean and comfortable. The oversized bathtub was definitely enjoyable.

Punti negativi: Nothing much.

Punti positivi: A valued breakfast and dinner buffet and a friendly service staff

Punti positivi: receptionists

Punti positivi: This is not a five star hotel but a one star hotel on cost cutting drive . Money grabbing , pathetic hotel.

Punti negativi: free channels only , pathetic service , no basic toilet accessories like soap,toothbrush for the money paid.pathetic food,service housekeeping everything about the hotel is WRONG.

Punti positivi: Firstly, in Room:1010 with a joyous city view and in life, isn't it true that first impressions count a lot? At the reception the guest experience manager Ms. Jyoti Verma who honoured our early check-in with an upgrade to the next category was the epitome of professionality and warm courtesy. We stayed for 3nights and if you are lucky you will be looked after by Kavita and Sabita at the front desk who are absolutely lovely and will attend to your every need. Last but the best part are the super soft Pillows, I had a blissful sound sleep.

Punti negativi: Lobby washrooms needs more supervision.

Punti positivi: Very spacious room and neat and comfortable

Punti negativi: Lunch and dinner buffet rate is high

Punti positivi: Easily accessible, friendly staff, good food and value for money. Lots of activities for the children to spend their time.

Punti positivi: Room space was just right, interior designs was eye catching, clean

Punti negativi: Restaurant service was not up to the mark. Had to ask for water, sugar and basics. 8 people need 8 glasses and a tea needs sugar!

Punti positivi: Great service and courtesy from the staff and management. Warm welcome and fantastic reception from all departments at Novotel Hotel, Chennai. Clean and spacious room, food was fantastic with a wide range of dishes, genuine delicious South Indian cuisine as well as Asian and European meals from a full-service restaurant that I rate as a Top Five world hotel restaurant. Complimentary breakfast was of incredibly high quality with a wide variety of choices. Room service is excellent. Friendliest and most helpful hotel staff in the world who went out of their way to get anything you desired. Bar, restaurant, laundry service, and front desk were extremely efficient and prompt at all times. A super hotel, great location, and best value for money. We used it as a base to visit Kanchipuram, Mahabalipuram, and Tirupati as well as a Chennai day tour. Seven days of extraordinary service, food, and all services at the best hotels we have ever booked Highly recommended.

Punti positivi: I have had the experience of my stay in Dubai as well as Chennai property in September and as memory is still fresh , similar and excellent service. Impeccable service. Bed is large and room is nice. They have play area for kids and adults, ambience is impressive ,staff are well groomed and courteous. Food is average but they do have wide spread for breakfast

Punti negativi: None

Punti positivi: La qualità del servizio e la buona scelta di cibo

Punti negativi: I 10-15 minuti di black out

Punti positivi: The staff were exceptional and warming. The service staff at the Verandah , and the chief cook Virat and his treatment of customer requirements were exceptional. The dish we ordered - a fish fry and chicken curry were cooked to perfection. And finally the surprise cake cutting for our anniversary was the cherry on top. Connemara is back to its old glory. Keep up the good work !

Punti negativi: Needed a few more restaurant options

Punti positivi: Comfortable stay in the middle of the city. Don’t miss the second lobby near the restaurant and the interesting art and photographs everywhere.

Punti positivi: Everything is good

Punti negativi: No Vijay TV and good Tamil channels even informed no response

Punti positivi: The breakfast buffet is world class, the rooms are tasteful and elegant, the staff are very helpful and hospitable. The place has a calming and comfortable ambience about it.

Punti negativi: The extravagant laundry costs - almost 4k for a small load!

Punti positivi: From the courteous staff, Rich history, amazing food to ever responsive room service.Food was so good that we had to have all three meals at the hotel.Breakfast was by far the healthiest spread I’ve seen compared to the 150+ hotels I’ve stayed in

Punti positivi: Good location. Clean.

Punti negativi: Pillows were a bit flat and uncomfortable

Punti positivi: The service, luxury and the quality of the hotel

Punti negativi: Nothing. The Taj is always a pleasure.

Punti positivi: Breakfast was good. The rooms was excellent. The environment was excellent. Staffs was friendly.

Punti negativi: Our stay was long breakfast was boring after 3 days. Need to change the menu. The toilet bowls was small and Room 038 the flushing system need to changed. The house keeping staff should react fast for the customer's need.

Punti positivi: Tutto, dalla gentilezza dello staff alla comodità dei letti, l"ottima colazione, la pulizia, la stuoenda piscina, la camera molto confortevole. Consiglio questo albergo!!!!

Punti negativi: Niente!!!

Punti negativi: 1) Flies in room 2) Poor food delivery in room 3) Frequent disturbances in room

Punti positivi: I liked most of the staff being very courteous, pleasant, helpful and attentive and obliging to the needs and requests of me except one. Only one off the staff entered my room (the evening before my departure)without my permission while I was not in the room in spite of requesting not to do so (many times) when DD sign Red light was on! He did open my suit case and the bags were moved. I don’t like that. Rest of the Staff were exceptionally efficient!

Punti negativi: The Ist room allotted to me Room number 715 had a bathroom which had a nasty sewage smell I threw up as soon as I entered! The staff obliged my request of change of rooms! Then in the second room 410, as soon as the Room Freshener wore off, there was a nasty smell coming out of the carpet which had too many dirty stains. They took off the carpet and I didn’t have any more problems until the day before of my departure. (See the above column)

Punti positivi: Davvero super la colazione ma in generale i pasti. Ottimo rapporto qualità prezzo

Punti positivi: This our third visit and we feel like at home and the staff is so friendly and helpful,

Punti negativi: Nothing in particular

Punti positivi: Food Room

Punti negativi: None

Punti positivi: Every thing was perfect.nothing to complIn

Punti positivi: We got free breakfast. The breakfast as well as lunch and dinner were very good. I did give some suggestions.

Punti negativi: Our overall stay was very good.

Punti positivi: Good service housekeeping boys are very good morning breakfasts is very good overall nice place stay

Punti negativi: No nothing

Punti positivi: Location, Ambience great.

Punti negativi: Shower holder needs to be replaced.

Punti negativi: È antipatico... che nel rifare la camera tutta la cura era per gli oggetti di 'lui' e quelli di 'lei' fossrro buttati là...

Punti positivi: Good breakfast with English and Indian choice

Punti positivi: I absolutely loved staying here. I have been here once before and booked it again for my honeymoon with my husband. The staff were so kind and decorated our bed with towel art, rose petals and even gave us a celebratory cake! We also got complimentary foot massages and vouchers! The room was very clean and the bed was super comfy! The breakfast buffet was delicious!

Punti positivi: Ambience, location and service

Punti negativi: The shower control needs to be rectified.

Punti positivi: Room service is good

Punti negativi: Artificial fragrance and reception service

Punti positivi: Staff hospitality and cleanliness of the hotel

Punti negativi: None

Punti negativi: The drinking water, they supplied in sealed plastic bottle, was having smell of chemicals. Desirable for them to provide in house purified water in glass bottles.

Punti positivi: Awesome and friendly staff

Punti negativi: None

Punti positivi: The location, the breakfast, the service, attitude of staff.

Punti negativi: Room size- too small for the tariff. Tariff too high.

Punti negativi: Lot of noise in the rooms from neighbouring rooms and from outside.. the walls do not filter the sound enough.

Punti positivi: Tutto era perfetto

Punti positivi: Nothing

Punti positivi: Comfortable Rooms and a substantial breakfast spread.

Punti negativi: Sound in between rooms tends to travel

Punti positivi: Cleanness. Comfortablity.

Punti negativi: Around place not have restaurant so much.

Punti positivi: Staff was great (friendly, helpful, attentive, took initiative) Room was very nice (spacious, clean, comfortable) Feel of the hotel was superb (inviting, service oriented, clean, updates) Great value (bfast included —> was even packed to go since I had an early flight!)

Punti negativi: That I couldn’t stay longer

Punti positivi: Clean and good

Punti positivi: All

Punti negativi: Nothing

Punti positivi: Good facilities, Very courteous staff. Good breakfast selection

Punti negativi: Be sure not to take the smoking rooms if you want quiet because they aren't soundproofed

Punti positivi: The stay was comfortable and the staff was always helpful. The hotel rooms was clean and like the modern touches; overall is was good.

Punti negativi: I felt the dinner buffer had less choices to offer.

Punti positivi: Awesome facility, and very helpful caring and friendly staff.

Punti negativi: Nothing

Punti positivi: Very good service.Mr Bishal at reception very helpful,even upgraded us to junior suite at minimal cost.Housekeeping services impeccableespMessrs Saravaj,Anoop.Restaurant :buffet breakfast and dinner meals at Vasco’s are really refined cuisine.Special thanks to Messrs Jallaludin and chef Anup,who prepared an excellent asian meal for us despite our lateness.

Punti negativi: Bed was too firm.But housekeeping manager found the solution by putting three extra quilts and we were comfortable. May I suggest that you put mattresses with memory foam in some rooms.

Punti positivi: Their Bathroom

Punti negativi: The noise from the pub/discotheque going on till early hours of the morning

Punti positivi: Good

Punti negativi: Guest

Punti positivi: Place is very nice , staff are very helpful , rooms are very clean

Punti positivi: We stayed for 5days as we were in Chennai for a wedding. The staff were very friendly, nice and helpful. Big shoutout to the staff of this hotel. The food options were wonderful in the restaurants and the room service menu did not disappoint. The rooms were very clean and well equipped. Ours had a massive wall to wall window where we could see chennai moving. We would definitely stay here again.

Punti negativi: Nothing bad to say about this Hilton.

Punti positivi: The service was exemplary and the team so friendly. The staff couldn’t be any more welcoming and helpful. They really were exceptional! Special mention to Kamal who helped us out on our arrival at the airport. The facilities were wonderful both in the rooms and in the hotel generally. The buffet breakfast and lunch is well worth it also. Overall we loved our time at the Hilton Chennai.

Punti negativi: The rooftop pool area has so much potential but it is under-utilised and lacked atmosphere. Some effort could be put into making this area more welcoming for guests, perhaps by serving drinks and food around the pool and having staff who greet you warmly on arrival.

Punti positivi: Breakfast was superb with lots of varieties. Nice Hotel situated in a good location near the Phoenix mall as well as the airport.

Punti negativi: Did not like when front gate security staff held us, not allowing us to enter the hotel with the food brought from an outside reputed food joint. The scene created in the front and in the lounge for that matter was not in good taste for us. Although we forgot hotel policy of not bringing outside food in the hotel, would have loved if the security staff instead of holding us in the front gate had reported the matter to the reception personnel who then gently could have informed us of the matter for its amicable solution. I felt my dignity lost during those moments.

Punti positivi: Comfortable

Punti negativi: Did not accept early check in which they have accepted online

Punti negativi: The room was next to the staircase and it was creating noise during my sleep in the night.

Punti positivi: Everything - especially service and food

Punti negativi: Leaving

Punti positivi: The Location ,location and Location...

Punti negativi: The property looked as if it wasn't cleaned for a while. In the room I stayed in ,the quilt wasn't washed and was looking very soiled . The breakfast spread wasn't any Great.

Punti positivi: Good ambience, food, courteous personnel, excellent house keeping

Punti negativi: Nothing as picture prefect

Punti positivi: Bathroom, bed, breakfast

Punti positivi: I have been to many five stars hotels in Chennai, this hotel is the best.

Punti positivi: Awesome stay friendly staff

Punti negativi: Nothing

Punti negativi: Soggiorno sempre in questo hotel quando vado a Chennai Iper lavoro ha un ottimo rapporto qualità prezzo e tutto quello che può servire in un viaggio di lavoro

Punti negativi: They are not flexible for day trip customers

Punti positivi: Service of the staff. Surprised us with a cake, chocolate box and coloring books for the kids.

Punti negativi: The access card had issues every time, which was little frustrating.

Punti positivi: Each and all of the personnel were approachable, friendly and helpful. Taxi transfer was so convenient. The rooms were very nice and well kept. Laundry service was spotless. Restaurant and Bar were very nice places with brilliant food and Drinks. Make sure to not miss the patisserie!

Punti negativi: -

Punti positivi: Everything else was perfectly fine

Punti negativi: The shower room dint have a door. The water was coming out and making all the way wet. The only thing I disliked

Punti positivi: The food and the facilities in the room were just fabulous. Especially the service right from the reception area to the people who waited us in the dining area. Had a great experience with u...Thank you!

Punti negativi: We were told that the breakfast would be complimentary but it turned out to be just a mere reduction in the rate...that is something I didn't expect.

Punti positivi: Breakfast was really good. We had Chicken Biriyani for lunch which was very tasty and abundant.

Punti negativi: Dont know if you can solve this. But travelling was a bit of glitch as we needed to have the room key with us . so if we have to go to two different place.. like one to restaurant and one to room, we had to go and ask the staff in ground floor to open it for us. the staff was very happy to help..but

Punti positivi: Very friendly and helpful staff. Great room service. Rooms got cleaned very day. Complimentary water and fresh fruits was just the icing on the cake. Keep up the great work.

Punti negativi: Couldn’t fault anything.

Punti positivi: The best thing I liked about this hotel is the hospitality of staff members. they make you feel at home the moment you arrive at the hotel. Mr Prakash at the reception was too good and he also had some pleasant surprise for all of us at the time of check-in. Rooms were clean and well maintained, food was excellent and the overall ambiance was fabulous. Highly recommended.

Punti positivi: They have the best service, they understand hospitality and the staff is trained so well and always welcoming.. I come here for all my business trips and I feel well attended Kudos to the team!!

Punti negativi: I have no negative words, it's my go to place in chennai

Punti positivi: I liked the customer service, thanks to Kushi Thankur and Manvy. They both have been nice and welcomed us with a broad smile. I enjoyed my stay at Novotel. Looking forward to book again!

Punti negativi: NA

Punti positivi: Staff apart from above. Location clean.

Punti negativi: ALL Staff were great. I was, though repeatedly reminded to post a review on TripAdvisor and mention specific names. Was even asked to do this in front of server during breakfast !! I mean they asked me to do it "now". Staff great but this enthusiasm needs to be toned down. Did give a very good review and we return for a night in November.

Punti positivi: the hotel is wonderful. absolutely clean.

Punti positivi: this hotel is absolutely fantastic. Everything is perfect. Total relax. They answer to all your requests. Perfectly clean. 5 stars hotel

Punti positivi: Staffs are friendly and always checking in with you. Breakfast has lots of different option and is delicious.

Punti negativi: None

Punti positivi: Colazione ricca e buona. Camera insonorizzata, luminosa, superaccessoriata e pulita. Possibilità di colazione tale away e staff disponibile per ogni esigenza.

Punti negativi: Per essere un hotel a 5 stelle alcune persone dello staff sono poco esperte nel mestiere

Punti positivi: Colazione deliziosa. Bellissima piscina.

Punti positivi: Il ristorante e la scelta di cibo erano eccezionali

Punti positivi: Homely atmosphere and very accommodating staff

Punti positivi: The interiors and ambience of the hotel and front desk services.

Punti positivi: Consiglio vivamente di soggiornare in questo albergo perché è un angolo di paradiso nella caotica Chennai. Staff impeccabile, cortese, sorridente e sempre disponibile ad aiutarti. La pulizia dell'albergo è impeccabile. Le stanze sono ampie, estremamente pulite e fornite di tutto, letti comodissimi e lenzuola che profumavano di fresco. E' presente una terrazza panoramica con piscina (pulita) e diversi ristoranti dove poter mangiare. Abbiamo cenato in uno con menu a buffet e la qualità dei cibi è andata oltre le mie aspettative. Ottima colazione con piatti occidentali che indiani. Albergo situato in una zona centrale e comoda per visitare la città! Consiglio davvero questa struttura!Non vorrete più andarvene!

Punti positivi: Behavior of the staff right from the entrance guard to the housekeeping staff was excellent

Punti negativi: Well our problem started right from the start when the staff had no clue abt the booking details from booking.com or they forgot and they end up giving up deluxe instead of club as it was full according to the guy. However after almost an hour of going back n forth they gave us a club room which they initially denied . We were 3 people n to claim that 3 sleeps in their club is a joke.. The hotel had given description of one king bed and one futon bed. They never had futon bed n no space for it and squeezed in an extra bed which made the stay more uncomfortable. Unprofessional reception staff members is what made it really bad. They were the most polite yet confused folks I ve seen. Initially with the entire confusion of not being able to reserve the room for us and then taking in the money completely at the time of check in itself and then, after checking out completely , one of the lady at reception suddenly remembers that 1k was pending as their system was having trouble and wasn't reflecting in the bill it seems and for what it was , she had no idea about the same. @above the sea level staff totally had a laid back attitude, we're not quick n prompt with attention we needed . To be honest, not worth the money . When we book a 5 star , we expect the service and professionalism to be at that level which lacked totally here.

Punti positivi: Clean and good quality place

Punti negativi: Non availability of IGST bills

Punti positivi: Clean and comfortable rooms. Good staff and I liked the location. Ample car parking

Punti positivi: Very polite staffs, Good location, Comfortable room.

Punti negativi: The rooms size is very small and bathrooms are so small that it will end as soon as you enter. It looks very good in photos but i am not satisfied for the money i had given.

Punti positivi: Staff approach was amazing. Special thanks to Mr.Bala for his approach and follow up. Great

Punti negativi: If we get some South Indian special foods that's could be good.

Punti positivi: IBIS is the one of the best hotels for couple ! The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, the location was very convenient for getting around and many activities. If we were to travel to Prague again, we would definitely stay there again!

Punti negativi: NOTHING TO SAY

Punti positivi: It was our first time to Chennai with family,,and it was an awesome experience for all of us. It was perfectly an value for money stay,,,thank you very much Ibis Chennai and booking.com for facilitating us a pleasant stay,,thanks

Punti positivi: Cleanness maintaing Awsome

Punti negativi: Charges for breakfast is higbreakfast charges should include in tariff

Punti positivi: The location. Ambience.

Punti negativi: The Breakfast spread for 500 bucks hardly has nothing. Indian dishes were basically just normal idlys, some dosas, koha, and a few more items. Continental dishes were even lesser and lacked a proper taste. Coming to desserts it was hardly two items a plum cake and some other normal cake. They don't even have freshly squeezed orange juice. Besides the food ,the service in the breakfast buffet is very slow and certain items were not nice at all and couldn't accept for example I received lukewarm cappuccino and the normal tasteless dosas. What's worse was that when I got up to receive my dosa from the counter which the waiter was supposed to bring to my table I turned back and found that all my remaining food items were thrown away and the waiters made another person sit there even though multiple tables were available. When many hotels for the same and lesser price in OMR provide much better, tastier and a wider breakfast spread I suggest that you please improve your standards and please don't give yourselves the name tag "Best Buffet in OMR".

Punti positivi: I liked the cleanliness. The staff are very friendly.

Punti negativi: Could include the complimentary breakfast for the room tariff I had paid for

Punti positivi: The staff were very helpful and the hotel space felt lively.

Punti negativi: There was only one towel in the room

Punti positivi: Pool was amazing. They let us check out later free of charge.

Punti negativi: Smell of mold in the room.

Punti positivi: The place was clean and the staffs were very professional.

Punti negativi: 1. I was feeling sick and i ordered tea and not even did it come late, but also was not warm enuf to drink. Since i was not well i had to heat it up again n drink it. I had to pay 438rs for a "not so good tea" 2. Water was running down slowly from the bathroom and also i fell down trying to take a bath. My sick day jus got worse. Citadines is still a really good place but this stay was not good for me.

Punti positivi: Neat, nice, and calm place, good location, staff were welcoming with smile, particularly sonam in reception, rakesh with room service, supervisor in the breakfast place was so good immediately responding to our suggestions

Punti negativi: The room had a mild musty smell

Punti positivi: Clean & well-maintained property Very courteous, professional staff. Would help when I needed help with biz center, etc.

Punti negativi: Food

Punti positivi: A great and peaceful place to stay with family

Punti positivi: Comfort

Punti positivi: Amazing service, delicious food, brilliant ambience and comfortable stay.

Punti negativi: Nothing

Punti negativi: everything was good.

Punti positivi: Very clean and tidy rooms. I appreciate the effort taken by the team.

Punti negativi: Nothing

Punti positivi: We requested twin beds for one room and the hotel said it would be upon availability. As soon as we checked in, the hotel prepared the twin bed room within few minutes and fulfilled our wish too.The beds were super comfortable and the staff were extremely courteous and readily solve any issues. Safe location too, as the hotel is situated on a highway. Always the uber driver knew how to come to thw hotel and we had little to no difficulty to locate hotel even in the evenings. Canteen staff especially are the best! The local dishes for the buffet was amazing, and we didn't taste such good indian food in any hotel we stayed before! As my family and I went for a medical trip and my sister needed special care around her, my family and i really appreciated the genuine care and attitude staff showed around her to make her feel welcome. So staff hospitality was amazing!

Punti negativi: Well, this cannot be reolved but because of the location, there is some amount of noise from moving vehicles on the highway. We manage to fall aleep despite the sound so wasn't a big issue for us. Wifi access was readily available from staff, but not enough range or accessibility from our room on 2nd floof which caused a bit of hindrance when trying to work from room as i was still working during the trip and had deadlines to meet. Maybe wifi could be improved? As well, a complimentary late checkout policy without additional charge considering the duration of stay could be implemented. Maybe staff misunderstood me but i requested for late checkout with just 2 hours over the actual check out time, without a cost and the staff agreed for it. But for final billing, there was the additional hours usage charged. Still, no complaints as my family and I enjoyed our stay very much here and hope to stay again soon! Maybe as repeaters we get some benefits in the future :) a big thankyou to pratap plaza team anyway!

Punti positivi: Very comfortable and safety for family stay

Punti negativi: Nothing

Punti positivi: Every thing

Punti negativi: Nothing

Punti positivi: Room was clean, staff were very good. My special thanks to Mr. Purshotham who helped me for the early check in.

Punti negativi: The room did not have a cupboard to hang the clothes.

Punti positivi: Clean..neat and quiet atmosphere. House keeping is extraordinary. Very good professionalism.

Punti negativi: Regular white waxy soap.. They should provide cold cream also. Since the plates in the restaurant are of plastic made...plantain leaf need to be placed over them.

Punti positivi: Nothing great

Punti negativi: Not worth the money paid for

Punti positivi: > Fantastic South Indian Break-Fast > Fantastic Staffs, Reception & Helping Mentality

Punti positivi: The bed was too soft.

Punti negativi: For three boarders, if no mattress is asked for, the mattress for the third boarder shouldn't be charged mandatory.

Punti positivi: Il personale è molto cordiale premuroso tutte le mie esigenze. La colazione a buffet era eccellente.

Punti positivi: La navetta gratuita

Punti negativi: Ristorante con cibo troppo piccante. Per essere una soluzione vicina all'aeroporto ci si aspetterebbe una proposta più internazionale. La doccia senza tenda o separazione. Anche qui basterebbe una soluzione economica che eviti l'allagamento del bagno.

Punti positivi: Everything

Punti positivi: Location, staff, facilities and food

Punti negativi: Shave Kit was available only on request. Breakfast wasn't complimentary.

Punti positivi: Atmosphere

Punti negativi: Nice

Punti positivi: We requested for packed breakfast through in room dining and they agreed to provide us cut fruits and idli was not possible. However, when I called the in-room dining at 4:40am the person who attended the called seemed surprised but promised to provide the fruits by 5am. But when I called at five, there was no answer and it was not provided. Complaint to duty manager was never dealt with.

Punti negativi: There was failure to provide what was agreed and the complaint to duty manager was not dealt with

Punti positivi: Rooms are big and very comfortable, super clean with all the facilities possible. Breakfast buffet is amazing!

Punti negativi: Nothing about the room. Restaurant takes a long time to bring orders even for a coffee.

Punti positivi: The breakfast

Punti negativi: The bed is too hard...no carpet no aircon they off the aircon in the middle of the night.

Punti positivi: Well presented hotel. Good staff. Excellent Spa.

Punti negativi: Hotel is just starting to look a little run down around the edges - getting to the stage where a refurbishment of the rooms needs to be considered. The pool was suffering from black algae - always a difficult problem to solve, but nevertheless there are (non-chemical) solutions available.

Punti positivi: Everything was absolutely amazing. Especially the 'Front Desk Reception Staff' Ms Chitra was exceptionally helpful throughout my stay! Ms Chitra was really attentive, cordial, prompt in fulfilling my needs and could quickly anticipate my needs. I'm really pleased with her warm hospitality! I'll definitely recommend your hotel to others.