Clarence Court Hotel

Staff were friendly enough

Not a pleasant smell about the property and pretty strong kitchen smell in the morning not great. Bathroom needs attention, lack of shower door means it’s impossible not to end up with a lake on the floor. Breakfast would have been better freshly cooked and coffee not that great. A little disappointing, sorry.

Great breakfast, freshly cooked and good quality

Just needs a little more attention to detail to make it a really nice hotel

Housekeeper was excellent at breakfast and reception. Very good breakfast.

Room was past it's best. Wallpaper peeling off. Not cleaned behind or under the bed. Blind did not work properly.

The proximity to the town centre and it's location in the Georgian part of Cheltenham

Lovely room and dining room, quiet position and handy location

Front Office service could be improved; lack of access to internet was disappointing

The wonderful friendliness of the lady who served us breakfast

Reception was closed when we arrived with the door locked.There was no answer when we rang the doorbell.We rang the telephone number and the phone rang within the room we were locked out of.Someone came but was not very weloming.

The staff were all friendly and helpful

Room 9 needs some serious renovation. The shower screen did not fit properly and the shower head squirted water all over the floor. Toilet lever encrusted, no mirror. Minute washbasin crammed into the corner of the bedroom. Sockets for hairdryer/stylers not near any mirrors. Could do with net at the window as room was overlooked, net also required for bathroom in room 12. I was offered another room on top floor but there was no lift and no one (apart from the girls) to lug heavy cases upstairs. Could have done with FRESH fruit not tinned at breakfast.

Easy to find, centrally located, good price for the location. Even phoned me up afterwards to let me know I left something in the room & offered to forward it on. A rarity these days