Hotel a Casablanca

Punti positivi: Molto pulito e moderno

Punti negativi: Nessuna lamentela

Punti positivi: Liked all about the hotel. First much thanks, appreciations goes to the nicest receptionist lady ever: Dounia!!! Also the gentlemen who greeted me the first day Mr. Amin.. The whole staff of the hotel is best ever in Casablanca as I have many travel experiences in Casablanca. You can’t find any cleaner hotel that much and brand new furnitures. The rooms are great. Service is excellent. Everyday fresh fruits in the room. You may also choose to have your breakfast in your room. Location is perfect. Very good for value.. etc... as being a traveler all around the world, one of the top warmest, comfortable experiences it was. Thanks a lot once again. Definitely recommend to everyone

Punti positivi: I liked the location! It is in the middle of the center and near to my work so it was a good one for me. I liked the tv with many options it was like i was home.

Punti negativi: The bed is very hard that was the only thing that matters.

Punti positivi: Great hotel, demure on the outdoor but it turns out to have very spacious comfortable rooms in a very convenient area 5 min walk from Maarif’s restaurants, offices and shops. Kind and helpful service as well

Punti positivi: Bellissimo hotel, staff molto gentile ci ha dato una camera di qualità superiore a quella prenotata senza sovrapprezzo. Stanza suite executive bellissima

Punti negativi: È andato tutto benissimo

Punti positivi: Outstanding room and everything

Punti positivi: Disponibilità e cortesia personale di servizio, dimensione ampie della suite, colazione in camera.

Punti positivi: We had a junior suite that was like a mini apartment. Absolutely loved the spaciousness and amenities. Nice to have a toilet separate from the main bathroom for a change, especially when more than one person. The location was in a lovely area, with many international shops and Starbucks close by! :) They even have the option of bringing breakfast to your room, since they don't have a restaurant inside the hotel. They make use of the Belgian Waffle House across the street.

Punti positivi: a very very satisfying stay in general.

Punti negativi: I ordered for a mini bar reload (2 cola, 1 sprite and 1 orange juice) on the second day, and I only finished 3 of them. They charged me 200 dirham (plus the city tax which is about 30-50), this price somehow felt a bit strange to me. I hope this is just my problem though.

Punti positivi: This hotel is in the modern section of the city. While it has a small staffed reception area and a security staff member at the entrance, there is no foyer, lounge, bar nor breakfast/restaurant area in the style of a traditional hotel. It appears to mainly consist of serviced suites and junior suites, which are very stylish, elegantly appointed and with generous amounts of space. A continental breakfast is available, delivered to the room, or can be taken at an adjacent fast food establishment. The free wi-fi worked extremely well, as did the air conditioning. There were multiple television channels available, but German speaking channels seemed to predominate. I only managed to find one English speaking channel - there may have been more, but as no TV guide was provided, I tired of searching after about 115 channels had been tried. There is a large supermarket on the opposite side of the street about 300 metres walk (one level down from street level). The reception staff were helpful and spoke reasonable English. They also assisted me in hiring an English-speaking Guide to accompany me in my tourist explorations of the city.

Punti negativi: A television guide would have been helpful, as would some written information about the hotel's services, features and facilities, as well as tourist information etc.

Punti positivi: The service & the cleaning

Punti negativi: Nothing.

Punti positivi: Perfect hotel after a long flight! Clean, comfortable and super helpful staff with wonderful recommendations of places to eat, see and coffee. You're a star Dounia. Thanks for your assistance!! :-)

Punti negativi: That I couldn't stay longer!!!

Punti positivi: New hotel, location was great, cafés and fast food just across the road, staff was superb, suite was mind-blowing, free welcome water and fruit, coming back!

Punti positivi: Bella suite migliorata

Punti negativi: I team di concierge vi guideranno ai loro piloti per i taxi che stanno caricando oltre il 300% della tariffa corrente Ci hanno fatto pagare le cose che non avevamo mai, come bere al bar (non beviamo alcol così è impossibile) Ci hanno informato che la colazione era inclusa e poi ci hanno addebitato per essa e ha detto oh, non è stato incluso alla fine

Punti positivi: The service was awesome. The staff was extremely helpful! A shout-out to Jawad, Concierge Department, for his friendly assistance to get us a taxi and driver, who was trustworthy and gave us a nice morning drive to the mosque, the outside view of the Sultan Palace and the souk/medina near the vicinity of the Medina. We greatly appreciate the upgrade of our room to a suite. It made a wonderful impression, and we will return again to stay at the Sofitel. We strongly recommend this hotel with the highest level of enthusiasm.

Punti positivi: It was amazing, everything was amazing! The bed was heavenly!!!! And they give you free water and fruit, it was clean and biiiiig and smelt nice! Nohayla was very nice, she was very welcoming and kind and Saad was also very nice, as well as - I can't remember his name but I think it was yamar or kamar (black guy in the restaurant). I loved it at sofitel.

Punti negativi: The swimming pool is mixed so for a Muslim female u could not use it. Bit tricky to switch the lights on.... But you turn the switch clockwise and that's it!

Punti positivi: The staff and the room. The Assistant front office Sanaa was very helpful and resolved my check in problem

Punti negativi: The roof lounge need serious refurbishment. This is not Sofitel Quality by any mean. Also the lounge staff needs serious 5 star hotel training. Incomparable to Sofitel Rabat

Punti positivi: Posizione, colazione, staff

Punti negativi: Camere un po’ vecchie ma comunque comode

Punti positivi: Nice view, specially at the roof. Comfy beds.

Punti negativi: The location was far from the main attractions. The design of the rooms and bathrooms was too dull.

Punti positivi: Old and not renovated

Punti negativi: Service too slow

Punti positivi: Wash sinks are too small Water splashes down to floor Did not turn down service Laundry service was not on time and made us nervous. Small in hall was was not pleasant

Punti negativi: 12th floor view was much better than 4 th.

Punti positivi: Friendly staff, good facilities

Punti negativi: overall it was too expensive, it is a good property but maybe i was unlucky to pay 300EUR on a very busy period. Also the massage at 100EUR, is very expensive for the moroccan standards

Punti positivi: Mi è piaciuto molto lo staff molto accogliente molto cordiali molto disponibili in tutto e per tutto

Punti negativi: Camera con odore di vecchio di umido arredamento abbastanza vecchio moquette non l'ho trovata pulitissima come ambiente.

Punti positivi: Location only and the staff who is very helpful.

Punti negativi: The whole hotel needs renovation. Room was not really clean. Breakfast was not fresh.

Punti positivi: Staff was great - especially Kamille (Fatima Zahra) - of customer relations; we was wonderful.

Punti negativi: Not their fault; local construction made walking a bit cumbersome.

Punti positivi: Bed as very comfortable.

Punti positivi: I liked the view

Punti negativi: Housekeeping And room service

Punti negativi: Paying to access the sauna !

Punti positivi: Amazing location and great all-around luxury hotel. The pool area is great, the staff is attentive, and the rooms were spacious and well-appointed. Our balcony was a great place to unwind as well.

Punti negativi: NO LIQUOR LICENCE

Punti positivi: Location is excellent. Staff extremely friendly. Cleanliness superb. Food excellent.

Punti negativi: Our room was on 2nd floor and had no view . View Was a wall so made it feel like we were in a bunker. Maybe if it was only a quick night or 2 but we were there a week and was starting to feel a little claustrophobic!! As we were working we were not in room so much but would definitely request a room with a better view next time . Also we were never asked at any time if we needed anything (extra ) from management .

Punti positivi: breakfast buffet was excellent

Punti negativi: Alcohol needs l,the test of menu food it wasn’t that good , Servis coffee close early at 11.45 pm ! Should open till 2 am becomes there’s no much place around open late

Punti positivi: Ambienti spaziosi e luminosi. Modernità della struttura. Pulizia. Cortesia e disponibilità del personale

Punti negativi: Mancanza di spiaggia privata. Piscina piccola. A Casablanca non c'è quasi niente da vedere

Punti positivi: Non sarà la miglior struttura dei Four Season Hotel ma per lo standard di Casablanca è certamente una delle soluzioni migliori per trascorrere qualche giorni in hotel fronte oceano lungo la Promenade. hotel di lusso con tutte le caratteristiche richieste sia nei servizi comuni che nella camera spaziosa e accogliente con terrazza.

Punti negativi: poco spazio nell'area piscina con i lettini uno a fianco all'altro e alcuni posizionati nell'acqua che non è situazione molto comoda.

Punti positivi: Perfect

Punti negativi: Nothing

Punti positivi: Staff Staff all amazing

Punti negativi: Access to beach should be private.

Punti positivi: The property is what you would expect. Comfortable, clean, staff is great, the spa is relaxing. The pool is nice and the staff there very helpful. The room was nice. Bathroom also nice.

Punti negativi: Nothing wrong with the property. Not the fault of the property and you wouldn’t find anything better in Casablanca anyway, but the surrounding beach is weird. But there’s no not weird beach around so stay by the pool. :)

Punti negativi: Wasn’t informed that parking costs 250 Durham a night Ended up paying for the stay. 6 nights

Punti positivi: Amazing staff, gorgeous hotel. I would highly recommend.

Punti positivi: Breakfast and location is good. But the cleanliness of room is insufficent. There were rubbishes on room put by previous hosts. This is unfortunately disgusting!!

Punti negativi: Cleanliness

Punti positivi: Parking, restaurant, best breakfast on our trip, location was amazing right next to the Mosque Hassan II. and the shore and beaches.

Punti negativi: People were noisy on the halls early in the morning and we could hear everything from the room. This is though not a hotel’s fault.

Punti positivi: L’unica nota positiva riscontrata è stata la posizione.

Punti negativi: A primo impatto la stanza che ci hanno assegnato sembrava carina ma appena abbiamo osservato con occhio più attento ci siamo accorti di molti segni di usura e soprattutto di una pulizia molto superficiale. Pavimento, porte, piano cottura, cappa di aspirazione e para schizzi unti e pieni di macchie, così come le lenzuola. Dopo aver insistito ci hanno proposto il cambio camera ma la situazione non è migliorata molto. Le foto riguardano la seconda camera. La prima non ci siamo sentiti nemmeno di fotografarla. Al momento del check-out il personale si è giustificato semplicemente dicendo che in genere le stanze solo pulite e non hanno nemmeno avuto io buon gusto di fare un piccolo sconto o di offrire la colazione per scusarsi del disagio. Preciso inoltre che abbiamo soggiornato presso questo hotel per due notti, ma anche il secondo giorno la camera è risultata sporca e tutte le macchie erano al loro posto. Quindi presumo che sia la pulizia standard e non un caso fortuito.

Punti positivi: Posizione e staff molto gentile

Punti negativi: Niente

Punti positivi: The staff was very hulpful!

Punti negativi: The ceiling in our room had a lot ot dust.

Punti positivi: Very clean and well kept! Spacious room, very nice soaps!

Punti positivi: The room had good space and was quiet, the hotel is clean and very well maintained. Internet is good, staff were pleasant, and breakfast was fresh and good.

Punti negativi: We got hungry a bit late at night, it would have been great if the room service was a 24 hour one, but it wasn’t a big deal.

Punti positivi: posizione ideale per visita alla morchea

Punti negativi: servizio non sempre puntuale

Punti positivi: The location near the mosque was amazing! That was the main thing we wanted to see in Casablanca. A five minute walk! The staff was also very helpful and nice, and the breakfast was delicious!

Punti negativi: Only one tiny trash can in the bathroom for the entire room. Would have liked one more and perhaps some more hangers. Also, we confirmed a room for three people and only had two towels.

Punti positivi: The location was great. Lots of places to get to easily within a few minutes, the grand mosque the medina and eatery places. The hotel was very comfortable, we took a suite which was great for a family with 2 children, 11 yrs old and 1 years old. Definitely recommend.

Punti positivi: Good value for money

Punti negativi: The masjid is very near

Punti positivi: Location to Hassan II mosque

Punti negativi: Aircond was not functioning well

Punti positivi: Un bollitore per il tè in camera

Punti negativi: Ci hanno detto I acciaio una lampada !!!!!

Punti positivi: The hotel is located quiet central in the city, so for business perfect & also good restaurants in the neighborhood at walking distance. The rooms are spacious and clean & if you're lucky as i was to be high in the tower, you have an amazing view over the city of Casablanca.

Punti negativi: Nothing really, just maybe the outdoor-terrace to have breakfast is close to the street so bit noisy (but inside breakfast salon is perfect)

Punti positivi: The service is perfect. Restaurant staff, everybody in the lobby, and reception did excellent job.

Punti negativi: Nothing. Everything was great.

Punti negativi: Non professional staff Slow in responding Rooms smells very humid and carpet not properly cleaned

Punti positivi: Great location

Punti negativi: AC wasn’t operational- we asked for someone to come and take a look, but no one came. Mix up at breakfast, just left a poor taste

Punti negativi: A bit old furniture and hall way smells funny

Punti positivi: Location

Punti negativi: Staff need to focus more on the customers and stop talking to each other (mainly at restaurants / cafes) Housekeeping need to knock on the door before opening. It is very annoying to be relaxed inside the room and all of a sudden, someone is entering without knocking to put the towels Two waiters were arguing loudly at breakfast area on second floor Waiters need a proper training on what they can offer and what customers can ask for. I asked for "Green tea" in 3 different languages and they brought "black tea". The girl simply could not understand the difference. Reception girls need to focus more and have a training how to deal with customers and check before saying wrong information such as "your reservation is not including breakfast... oh sorry, it does", "you only booked for 1 night... oh sorry 5 nights" and then "writing the wrong room number on the key 2206 instead of 2202"

Punti positivi: Super comfortable rooms with fantastic views. Helpful staff at the desk.

Punti negativi: Restaurant and bars are a bit pricey but the food was great quality.

Punti positivi: Very big room with a comfortable bed and a nice view. The staff were helpful and provided all the information, check in and check out was very quick.

Punti negativi: When air conditioning was on there was a slight smell in the room.

Punti positivi: Colazione

Punti negativi: Spa

Punti positivi: Staff is help full and smily , breakfast is good

Punti negativi: To noisy we can not sleep, Air condition is not cold, water in the sink is flooding during cleaning.

Punti positivi: Posizione

Punti negativi: Ascensore difficile da usare

Punti positivi: Location

Punti negativi: Nothing

Punti positivi: Cena super, colazione ottima. Gentilezza e disponibilità dei titolari. Camera un po’ spartana ma funzionale.

Punti negativi: Il bagno

Punti positivi: Posizione perfetta! Bella piscina. Stanza da 4 grande ma un po’ decadente. In generale è caro per la qualità offerta...

Punti positivi: Great hotel with friendly and welcoming staff

Punti positivi: good location near to the airport. the owners made you feel at home right from the start. breakfast and evening meals cooked to order. Friendly and helpfull staff.

Punti negativi: hotel was a little isolated and nothing to do in the area unless you traveled into Casablanca.

Punti positivi: This is a great choice if you have a flight or stopover in Casablanca. The free shuttle service is fast and convenient, and it's only a 5 minute drive to the hotel. The riad has beautiful grounds, a very nice pool area, big, clean rooms, and great showers in the bathroom. AC worked very well. The staff are very friendly, welcoming, and helpful. We didn't have a meal, so can't comment on the food. Overall, a very nice choice near the airport.

Punti negativi: Maybe a bit on the expensive side for value compared to most other places we stayed in Morocco.

Punti positivi: cleanliness - manager in charge was very personable. Made me feel like I could be one of the family. the grounds were very beautiful - well groomed and serene.

Punti negativi: someone of the staff be able to communicate in English besides the manager. need a more skilled cook. Although they managed to prepare food that fit within my restricted food plan. (medical food restrictions,). dinner meal was not all that appealing.

Punti positivi: Food was tasty and property very beautiful! Staff was amazing and very helpful!

Punti positivi: The friendliness of the staff / manager and the peace and quiet of the location with a beautiful garden and pool. The property also offered a free shuttle to the airport and back.

Punti negativi: Nothing.....would return any day.

Punti positivi: Staff greeted us warmly upon arrival, with a cup of tea! They gave us pool towels when they heard we might be going in at 11 p.m. - no worries whatsover! Staff was diligent in asking us about any dietary or other needs or desires. Very warm and inviting.

Punti positivi: The staff were really friendly & great at communication before I arrived. They collected me and dropped me off at the airport for free. The room was really comfortable and big. The riad is in an excellent location very close to the airport. They served a lovely evening meal and breakfast! I wish I had spent more than 1 night there!

Punti negativi: Nothing

Punti positivi: Staff were super friendly and accommodating, the meals were great and located super close to the airport! 10/10 would stay here again :)

Punti positivi: We missed our flight back to the US and booked this Riad last minute, they picked us up from the airport and couldn’t be more accommodating. We were greeted by the owner who was so sweet and ordered us tea and dinner, which was delicious! The property is adorable with a pool and 5 mins from the airport. There are cats and peacocks on sight. The whole staff is extremely friendly and they arranged for a 4:30am departure to the airport with their shuttle AND served us breakfast

Punti negativi: Nothing

Punti positivi: Mi è piaciuto molto questo albergo unico e classica. Una bella oasi di Casablanca. Vicino alla città nuova e medina.

Punti positivi: food and facilities

Punti negativi: Location is not good.

Punti positivi: Hotel facilities has met with my expectations.

Punti negativi: As I’ve been told, hotel policy is not accept joinment of my gust, althgouh I chose to one gust in booking.com. But unfortunately reception did not agreed to my request.

Punti positivi: Center location in the middle of all action. Loved the fitness area, clean and up to date. Food was delicious.

Punti negativi: I was not lucky with my room’s location next to the staff door! Loud chatting all the time between them that was extremely annoying!

Punti positivi: Personnel is extremely nice. Good breakfast

Punti negativi: Location , on a square which can be extremely noisy late at night when concerts take place

Punti negativi: Piscina chiusa

Punti positivi: Ottima la lounge dedicata aii clienti delle suites Un ulteriore attenzione di benvenuto

Punti positivi: Accoglienza e servizi

Punti positivi: The staff were really friendly. From the point I arrived, they accommodated well. They provided me with a nice spacious clean room... which was my special request! I would like to especially thank Soukaina at the hotel’s Dar Beida restaurant for ensuring my table was available on request, and providing a friendly atmosphere! She and other staff helped me in selecting some of the finest cuisines at the restaurant. I did not need to look elsewhere. In addition, I would like to express my gratitude to Yassine, the concierge, for his tips. He was very well spoken and understood exactly what I was hoping to achieve from my stay. Overall, a relaxing and warm experience.

Punti negativi: The pool wasn’t available on most days due to events.

Punti positivi: Central area and nice lobby and service

Punti negativi: Deposit amount is much more than total lodging amount

Punti positivi: It is probably one of the few 5* hotels in morrocco which deserve the stars. Clean and friendly. Clientele seem to be of good standard.

Punti negativi: Breakfast is not that great. Not all staff speak english which can be a problem. The toilet was separate from the shower and sink so it was a bit of a hassle to have to go round the corner to wash our hands. The nightclub wasn’t that great either.

Punti positivi: The staff at the reception and restaurant were stellar! Specially Marie Claire and Fatima Zahra who helped me a lot and made my stay wonderful.

Punti negativi: The toilet are away from the bathroom and there are no sink to wash hands.

Punti negativi: Hammam was out of order Swimming pool was used for events

Punti positivi: Quit location

Punti negativi: no Facility in the room.

Punti positivi: Very nice hotel, big room. Very clean and super calm I really like it. You got everything in your disposal. Good service and welcoming polite people.

Punti positivi: Hotel essenziale. Adatto al soggiorno minimo per affari. Posizionato in zona sicura.

Punti negativi: La pulizia della stanza lascia a desiderare. La doccia, che deve essere migliorata. La colazione e il ristorante sono deludenti. Anche il ristorante può essere pulito meglio.

Punti positivi: The staff is extremely kind

Punti negativi: The hotel is hardly accessible

Punti positivi: Nothing I had.

Punti negativi: No complimentary water for guest, no feed back although I requested for one more shampoo. Only bed I could see in your honorable hotel.

Punti positivi: Location is perfect if you have a meeting in the nearshore office park. You can walk to any office from the park, so can't be better. Value for money is very good. Typical Ibis room, means no luxury, but for working it does the job. It is quiet, clean and for the small money is perfect. Can't ask for more. Breakfast is quiet good. Staff is very friendly.

Punti negativi: Nothing really. Just note that if you like to visit downtown for some small turism or just have dinner our, you need to take a taxi (around 10 euros each way).

Punti positivi: The staff what attracted me. When my son and I arrived, we were very tired. We met abdulsamad, the night person. He was very friendly and welcoming. Right there, most of our stress was gone. At 5 AM, the phone rang to wake us up as requested. To us that was job well done.

Punti negativi: The size of the room could of been a little bigger.

Punti positivi: I really appreciate the reception staff, their welcoming and speed. They were helpful all the time for any question and request.

Punti negativi: nothing

Punti positivi: The guy in reception was really very kind. Thank you so much

Punti positivi: All other was fine. Staff was cooprated, lovely vew from the window... Good breakfast.

Punti negativi: Location was in restricted area.. We have to pass a check point before arriving or leaving.

Punti positivi: The front desk staff was very friendly and helpful. Thank you.

Punti positivi: Colazione ottima e abbondante, stanza accogliente, hotel elegante con parcheggio privato. Buono se si è solo di passaggio come noi che siamo arrivati di notte e ripartiti la mattina dopo.

Punti negativi: Si trova in un quartiere finanziario e intorno non c'è nulla. Alla reception ci hanno fatto pagare nuovamente la tassa di soggiorno anche se nel foglio della prenotazione risultava già pagata a booking.

Punti positivi: La gentilezza e la disponibilità del personale La struttura si trova in posizione periferica, quindi bisogna prendere un taxi per arrivare in centro. É molto comoda per che vuole visitare altre città perché in un attimo si raggiunge la tangenziale

Punti positivi: Friendly staff , good room

Punti negativi: Really not good to walk around out there near hotel .

Punti negativi: The hotel is beautiful! I left an important usb stick behind as I left in a rush. Khalid has been first promising to send it then decided to ignore my messages :( I am back home now and without My usb :(

Punti positivi: The place hotel and staff were amazing!! the breakfast was lovely and they helped us a lot. The place couldn´t be more beautiful. They gave us a welcoming tea that was lovely. We would only add that it is too far from the city centre and the matress was too soft for us

Punti negativi: As i said before. Just take on account that you will need a taxi to do anything you want, it is too far from anywhere.

Punti positivi: An intimate guesthouse, beautifully furnished with great taste and style. It was easy to find and very convenient to the airport, less than 30 minutes drive. Easy check in, very attentive staff without being intrusive.

Punti negativi: Furnishings are great, except the mattress felt like it had seen better days, hopefully an easy fix.

Punti positivi: The size of the room

Punti positivi: Posto a metà strada tra aeroporto e città quindi comodo se si arriva con il volo la sera Cena e colazione buone Flessibilità per la cena (siamo arrivati alle 10.30 e in poco tempo ci hanno portato la cena in camera!) Aree comuni piacevoli accettano carta di credito per soggiorno

Punti negativi: parcheggio non privato ma di fronte alla struttura (la zona sembrava tuttavia tranquilla) bagno da rivedere per doccia vecchia e un po' rotta dettagli da rivedere nelle camere

Punti positivi: Great location in a quiet area. Wonderful staff. Amazing meals at a good price.

Punti positivi: Una struttura elegante e ben tenuta nel cuore di un contesto urbano molto popolare, è come essere in famiglia da un parente.

Punti negativi: Per quanto compresa nel prezzo la colazione non è stata servita in quanto avevamo un transfer per l'aeroporto molto presto. E' anche vero che almeno un caffè lo avrebbero potuto fare in quanto lo staff era sveglio. La proposta di mangiare nella struttura ci è stata fatta senza presentarci un menu, un minimo di informazioni...unica info ricevuta: 20 € fixed price for each! Empatia del personale da migliorare assolutamente!

Punti positivi: The home was gorgeous, peaceful and the food and staff were wonderful.

Punti negativi: Nothing

Punti positivi: The decor is absolutely fabulous, the breakfast was really good and the host was polite.

Punti positivi: Highly recommended!

Punti positivi: No facility in room, even you don’t know the Reception number because nothing is there near phone.no complementary bottle water. Room too small

Punti negativi: Room has no facility only a Bed

Punti positivi: La posizione della struttura

Punti negativi: La stanza era per Una persona, eravamo in due, il bagno troppo piccolo solo perché abbiamo prenotato online

Punti positivi: The hotel is extremely near to the Casa Voyager train station and it's very convenient for us as we are taking the earliest 5.30am train to Fes. The room is clean and the bed is comfy. There is a lot of restaurant nearby. There is also a tram station nearby and getting a taxi is not a problem even at night.

Punti negativi: The staff by the name of Mourbad is not honest by charging us 44 dirham(we gave 50 dirham and no change is given back as well) of city tax instead of 27 dirham as informed by another staff in the morning when we check out. Please look into this matter seriously and I hope to get a reply from your hotel.

Punti positivi: Location of the property

Punti negativi: Cleanliness of room

Punti positivi: I think it's a great hotel with a perfect location. It's next do Casa Voyage Train Station and also the Tram stop. So if you are looking for this kind of thing it's perfect. Great accomodations, very clean a and also very confy. Perfect!

Punti negativi: Nothing to complain. I believe it's was quiet perfect and I have nothing to complain about.

Punti positivi: Comodo se desideri avere vicino l'aeroporto.

Punti positivi: Good location and safe place

Punti negativi: None

Punti positivi: easy and fast check-in and check-out, perfect location near the train station.

Punti negativi: breakfast was poor, the kitchen staff was rude and not helpful.

Punti positivi: The location was superb, right next to Casa Voyagers train station. A safe 2 minute walk from the station, easy access to taxis.

Punti positivi: The location of the hotel.

Punti negativi: Narrow room. No water for the bathroom base. Air-conditioning almost not working.

Punti positivi: Good location, new hotel instalation.

Punti negativi: The service was terrible and made my stay a nightmare. My reservation was for 1 couple and 1 child (12 years old). This option was available at the time I made my reservation. When I arrived the front desk told me they didn´t have a room with an extra bed and we 3 have to sleep all together at the double bed (It was a regular double bed, not queen, not king size). after many days and hours traveling I was exhausted and was terrified with the information. After arguing for so long time why the extra bed option was available at the moment of my reservation if they didn´t have this option at the hotel, they told me they only have 5 extra beds and it´s necessary to call the hotel after arriving to confirm if it´s available. such absurd ! I made my reservation months ago and I don´t have to reconfirm what is very clear. At this moment I was very upset, and the room with an extra bed just appear..... But the problems continued.....There was no shower cabin (shower box) at the bathroom. After taking shower the whole bathroom was completely wet. and the air conditioning at the room didn´t work. It was about midnight and was very hot. The manager asks us to move to another room. But the room didn´t have an extra bed and was very small there was no space to put the extra bed there. The hotel manager just gave us the key and left. We had to move the mattress by our selves to the other room (without the bed) and find a way to put the mattress on the floor. I also asked to pay in euros, but the attendant told me they didn’t accept Euros at the hotel. I didn’t understand why….had to pay with my credit card. At the moment of my check out there was another attendant at the front desk and I asked him the reason they didn’t accept Euros, and he told me yes they accept….two different information in less than 24 hours….. Worse experience in a hotel ever.

Punti positivi: IBIS Casa Voyageurs is very well, situated opposite the Casa Voyageurs Station and convenient for downtown Casablanca. Rooms are all comfortable and well-appointed. Breakfast offers a good choice of foods, with the unlimited coffee that I needed each morning!

Punti negativi: Service could have been a bit more prompt in the restaurant. The muzak there was a distraction. (on my first stay they had Ali Farka Toure and Toumani Diabate, which was much nicer to listen to!)

Punti positivi: Location

Punti negativi: Carpets in the room making the room stuffy..

Punti positivi: staff, location, room

Punti negativi: lack of extra facilities. i.e. swimming pool and spa

Punti positivi: Un hotel curato in ogni particolare. Pulitissimo, personale alla reception gentilissimo e preparato. Stanza e bagno meravigliosamente grandi, con un letto ultracomodo.

Punti negativi: Una finestra non chiudeva bene. Buffet di colazione molto ampio, ma disposto in maniera un po' confuso.

Punti positivi: Very spacious room, nice style

Punti negativi: The key card often got demagnitized. They don't allow one to have visitors in one's room, which is bad when one has friends who visit.

Punti positivi: Huge room, very clean and comfortable.

Punti negativi: Mini bar empty, extremely overpriced extras.

Punti positivi: servizio concierge

Punti negativi: colazione troppo cara

Punti positivi: Actually,in compare with other facilities with the same standings, the stay was absolutely magnificient:clean, beautiful,large room,extremely comfortable.... I'll be coming soon

Punti negativi: Ras

Punti positivi: Very clean and comfortable. The room was large and the staff was very kind and helpful.

Punti negativi: It was a tad loud outside next to my room but I suppose that’s expected in a city. My tv also didn’t work properly but I was so tired, it didn’t bother me enough to address it with the staff.

Punti positivi: To be honest everything was excellent compared to the deal .

Punti negativi: To walk around in the daytime is ok but in the night time you need a taxi it's not safe to walk.

Punti positivi: Clean and very wide room , I enjoyed my stay

Punti positivi: The employees are friendly,the service is good.

Punti positivi: Everything.

Punti negativi: Nothing.

Punti positivi: Location, surroundings, large apartment, fully equiped, private terrace with nice ocean view

Punti negativi: Smaller pool with no facilities, but it wasn't that important for us

Punti positivi: The hotel manager and staff are amazing specially Hafsa,Zakareya ,Omar , Nabeel because they are providing full support

Punti negativi: Tv must add more channels with good broadcasting such as MBC , Alarabiya Sofa must be changed with comfort one

Punti positivi: Location and space

Punti negativi: Quality and variety of food served at resultant could be better

Punti positivi: Great location, great hosting, and great wonderful staff

Punti negativi: Nothing

Punti positivi: Good

Punti negativi: Location staff calm

Punti positivi: Very clean, good maintained, very helpful staff

Punti negativi: Swimming pool. Its not heated and small size

Punti positivi: vista sul mare. gentilezza della reception

Punti positivi: Good service. It’s pleasure to living in this hotel. Right choice for vacation.

Punti positivi: Stanza molto ampia e confortevole, buona connessione wifi e bagno nelle aspettative. Avendo trascorso una sola notte ( con check in serale ) non posso esprimermi ulteriormente

Punti negativi: Il servizio breakfast - che era escluso dall'offerta - è carente in rapporto qualità/prezzo. Buono, ma sicuramente migliorabile.

Punti positivi: Great location, clean and comfortable hotel, great food, staff are friendly and helpful. Close to the shops, pool is great but very exposed - be mindful of sun baking etc We stayed here as soon as we arrived into Casablanca and it was just what we needed - safe and comfortable.

Punti positivi: Perfect location, friendly staff, large and quiet room. Comfortable bed. Complimentary water bottles and plate with fresh fruit in the room

Punti negativi: There was no safe in the room. The sliding door to the balcony of the bedroom didn't lock/ close properly, only with too much effort. Access door of the room touches the floor and closes nit very easy.

Punti positivi: Spacious rooms and very clean.

Punti negativi: Breakfast. The very limited English spoken and understood by the receptionists.

Punti positivi: Breakfast was not included, so we went to a café next door and that was excellent.

Punti negativi: Western TV channels were not working.

Punti positivi: Nothing

Punti negativi: Staff were not helpful

Punti positivi: I've have got some trouble with my credit card and so I had to change some of my plans but mainly I needed support regarding how to manage the situation. They have been really kind and so I could get out of it. They can easily speak english and that really helped.

Punti positivi: Hotel moderno con camere molto spaziose e comode (abbiamo avuto l'upgrade gratuito a 2 suite anziché una suite e una standard). Il personale è professionale e gentile.

Punti negativi: Lonely planet lo descrive come un hotel nuovo, ma in realtà ha l'aspetto di un hotel ristrutturato recentemente in modo un po' kitsch. I prezzi degli hotel a Casablanca sono comunque alti, ma se tornassi proverei a cercare un altro albergo, anche grande visto che questo, benché piccolo, non ha personalità. La colazione non è inclusa e lo spazio dove viene servita non è invitante.

Punti positivi: You really ask this. One hard boiled egg is not fluffy.

Punti negativi: Front desk people were difficult to speak with as I speak only Eng and theirs is limited. They tried, but when I had a problem at one point I could not get an answer.

Punti positivi: - Staff molto gentile - Junior Suite veramente molto spaziosa e bellissima, sopratutto il bagno con la sua grandissima vasca - Ottima pulizia - Molto sicuro, è presente sempre una guardia all'entrata dell'hotel

Punti negativi: - Anche se sotto l'hotel è presente una fermata del tram, per arrivare nei posti importanti della città bisogna muoversi in Taxi o con i mezzi(non molto consigliati) - la zona circostante non ha tante cose (apparte qualche negozio di vestiti nella via dove presente l'hotel), la sera per trovare un posto dove mangiare abbiamo camminato per circa 10 min

Punti positivi: Especially the staff was amazing. They recommended us a great Moroccan restaurant and the things to see in Casablanca. In general everything in hotel was lovely.

Punti positivi: Lo staff molto disponibile e la camera eccezionalmente grande e confortevole.La vicinanza alla linea del tram è comoda per spostarsi in città.

Punti negativi: La colazione non all'altezza della struttura e di quanto trovato in Marocco in altre strutture simili. Il parcheggio vicino ma non comodissimo

Punti positivi: Staff very friendly and cooperative Location perfect Very good breakfast

Punti positivi: Struttura ottima, molto pulita, silenziosa ed accogliente. Camera ben arredata e molto grande. Personale gentile.

Punti negativi: Buona ma non ottima la posizione, leggermente fuori dal centro ma raggiungibile a piedi in poche minuti, comunque a pochi passi dalla fermata del tram. La struttura effettua il pagamento con moneta locale, per cui il prezzo varia rispetto a quello indicato su booking in funzione del cambio applicato (mi sono ritrovato a pagare qualche euro in più). conviene pagare anticipatamente l’importo attraverso booking.

Punti positivi: The location, the rooms, (as I used two rooms,).

Punti negativi: Hmmm. Difficult. I go to this very nice hotel often, but this time I was surprised to see that some things were not at the standards I was used to there. Pitty.

Punti positivi: Il decor! Rapporto qualità/prezzo

Punti negativi: The price is not appropriate and different to the site in addition to the theft of some of the holdings

Punti positivi: Nice location Nice hotel, characteristic Price is not very high

Punti positivi: View

Punti negativi: Break fast very poor

Punti positivi: Ocean view

Punti negativi: No direct access to the beach

Punti positivi: Spacious room, modern facilities. I wanted to enjoy these after having stayed at small rooms of riads with less modern facilities and I appreciated that.

Punti negativi: I was first given a room next to the pool and the bar on the first floor. Too noisy obviously. When I asked, the hotel gave me a quiet room at the 4th floor. But that room should not be assigned to anybody first off as it is so obvious that anyone who stay there will be annoyed by the noises. When I arrived, one of the receptionist staff and one of the porter staff were disputing. They continued their dispute even in front of the clients. This is not nice.

Punti positivi: The location!

Punti negativi: The furniture need to be more modern.

Punti positivi: locatıon is the best ın casa

Punti negativi: breakfast can be better

Punti positivi: Sono stati cordiali e nonostante non avessi concluso la prenotazione mi hanno accordato la camera dandomene addirittura una superiore

Punti negativi: Un po’ vecchiotto come stile

Punti positivi: The room was clean and présentable with a confortable with many choice of bathing products everyone was professionnel.

Punti negativi: I would préfèr that security and porters were not en masse at approach to entry everybody was polite and had a smile of welcome.

Punti positivi: Hotel ottimo, grande pulizia ed ottima posizione

Punti negativi: Colazione non inclusa. Se chiamano un taxi stabilire prima il prezzo, o chiedere il contatore!

Punti negativi: Breakfast was poor!

Punti positivi: - location - Staff - View

Punti negativi: Toilet need renovation

Punti negativi: Overbooking quindi ci hanno lasciato seduti nell'area della reception per un'ora finché abbiamo aspettato per trasporto per loro altro hotel del centro. Abbiamo prenotato questo hotel perché si trova a circa 20 minuti di macchina dall'aeroporto. L'hotel del centro è stato 1 ora dall'aeroporto e 10 dollari in più per il taxi. Non ci hanno fatto risarcire noi a tutti per la loro overbooking, costo extra, la nostra perdita di tempo e gli inconvenienti.

Punti positivi: It was very hot in the room Air conditioning not so good

Punti negativi: The Spa and the room service was very good

Punti positivi: The staff at the Hotel is very nice. Very comprehensive, efficient and welcoming! Best spa experience ever.

Punti positivi: I will not go again, even for free!

Punti negativi: The atmosphere

Punti positivi: The face hydration session.

Punti negativi: The buffet dinner quality is deteoriating , it was much better before. The SPA was very disappointing, the pedicure was not at the expected level and was painful...

Punti positivi: great breakfast friendly and helpfull staff Nice rooftop bar

Punti negativi: rain shower where the shower area was open is not best solution. whole bathroom floor will get wet.

Punti positivi: Location and staff

Punti negativi: The bed too soft and the worst were the towels! I have never seen so bad quality towels, management should really change them

Punti positivi: Ampia scelta con prodotti locali ed internazionali.

Punti negativi: No flax obliterated

Punti positivi: Excellent Receptio staff

Punti negativi: Breakfast option very limited and staff does not care if food cold.

Punti negativi: All the security guys from different shifts asking for cigarettes whenever i'm going in or out. It made me unconfortable.

Punti positivi: la camera è molto spaziosa e con i confort che servono .

Punti negativi: il ristorante offre un buffet con varie cose ma sono sempre ripetitive e con pochi cambiamenti nella settimana.

Punti positivi: the breakfast and the room

Punti negativi: view for standard room