Sonesta Hotel Cartagena

People are friendly

Some areas required paint maintenance

The room was really nice and the staff service impeccable, i asked for a laundry service and it was done on record time, the pools are very nice, restaurant and transportation services are good as well.

i have nothing to complain off

The staff are very friendly and efficient. The hotel contains everything needed including towels for the pool, an on-site shop etc.

There's nothing to complain about here at all - everything is exactly as advertised. This is a hotel for families and groups, so expect a little bit of noise.

People were veryyyy nice!

Restaurant was too expensive and the breakfast didn’t have many options of international food

Amazing staff, great rooms, tennis court, two swimming pools, great food. Exceeded my expectations!

Staff was amazing, tennis court is awesome, nice and comfortable rooms. Would recommend!

Sonesta - Honestly is one of the best hotels in Cartagena! The location is superb and even though you're the last hotel on the strip of La Boquilla - It's worth it! Cleaner beaches and overall a good choice simply for that. The other thing we loved about our 5 day stay was that the staff were amazing, always willing to help or answer any questions and always made you feel like they were there for your personal service.

Ok so just to be picky because there isn't very much to dislike is the following for us - 1.) The swimming pools - Always clean and kept tidy by the staff and lifeguards were visible at all time. The pool nearest the main restaurant and reception was the best one in terms of quality and look but the two larger pools nearer the beach were amazingly planned out - in terms of size, views and choice but the lino pool material used was more worn and unsightly than the first. All that needs re doing is - Tile the pool with tiles making it all look better and to be honest be more appealing. 2.) Room décor - We were staying in a room on the 6th floor with beach/pool views and oh my - our mouths dropped! The view was spectacular day and night but have to say the room needed a touch of paint and all guests need and should have a warning of the rowdy locals. Being the last hotel on the strip - You'll see that next door is the 'shanty town' and the hotel advised us not to walk down that side of the beach and that was understandable but we weren't expecting the noise we heard every night - Maybe offering guests some free ear plugs might help, luckily we had our own, just in case. 3.) No hotel shuttle into town which to be honest would be handy to get you in and out of the Old Town and Boca Grande rather than paying a good taxi service on the way into town and then having to barter the local taxis to take you back late at night - Our suggestion for this for any travellers is agree a price before entering and never go for anything over $20,000 COP. However, having said all that I have to say these points are in some ways, us nit-picking but things we wish we had known before. :)