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This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.
The Bed was so comfortable!!!
Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service. Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!
My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again. Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.
The bed and the pillows There is no electrical adapter
The access to shopping was very easy. We had a nice room with a nice view.
Emily at the front desk was most friendly, courteous and helpful. She is excellent representative for Westin-tremendous asset.
Nice room and hotel. On site parking was too expensive. $48.00 (self park) for only 2 nights.
service, location and cleanliness food selection, extra charges and busy
Location convenient to shopping at Lennox Square and Phipps Malls Somewhat difficult to access car, parking was too expensive
I liked the location I hate that the parking lot was very small, only allowing parking for maybe 30 cars and if you didn't get one of those spots you had to walk a block or two to another parking lot. Its even worst when its cold!!
The rooms are getting pretty shabby and could do with a renovation...or at least new carpet.
The process of getting a room key took unusually long. And then the door to the room assigned to us would not open with the key provided. Took at least half an hour to sort out the problem and just get into the room.