Holiday Inn Express & Suites Atlanta Downtown

Everyone who worked there was super nice! Location was great.

Fire alarm went off at 5 am and it took a full hour for the staff to get it turned off. I got the impression from several staff members that this happens fairly regularly. There was also no organized announcement of any information, so many guests weren't sure if there was an actual emergency or not. Some guests were left standing outside on fire escapes long after everyone in the lobby had been told we could go back to our rooms. Facilities were not in great shape - the hook in the bathroom for the towels fell off the wall as soon as we put a towel on it.

Central location, good value for money compared to other hotels around.

The sink in the bathroom detached from the wall! Water was flooding, I called the staff, but no one showed up for at least 40 minutes! The walls were not very clean.

The only good thing I enjoyed while staying there was the location.

Staff wasn't helpful at all. We were also charged for a half day because we checked out 10 minutes late. They didn't even tell us we were being charged it just showed up on our bank statement. Very unprofessional.

Location of hotel - neighbourhood.

the location and breakfast bar

The suite I stayed in had a window that was not covered and let light in all night long. Also the electrical outlets were loose. It was difficult using them. The room was clean on the surface but the hidden places were not clean; ie beside the bed and night stand. You could use new pillows for the beds.

The breakfast

The bathroom was very small. the facet was not attached to the sink.

free internet access; downtown; convenience store nearby

the water failed twice in one week; i reserved a smoking room and a non-smoking room was assigned to me; the breakfast is not very good.