Crowne Plaza Albuquerque

There was a huge problem with checkin in. They explained the problem was with house keeping and could not get rooms cleaned fast enough. I attempted to checkin at 8:17pm and was not provided a room until 11:00pm. The staff was awesome and kept their cool

Location No help w luggage to room

Had to move rooms, no coffee in the room just a coffee pot, no room service menu, horrible cable and wifi connection, no plug in tub for a bath, putter doors broken. On and on! 4 star restaurant was over priced but great service. I will not stay agai. See above

Price It was in terrible shape. Torn lampshades and curtains, dirty carpets and a broken elevator.

Location. I was underwhelmed with this hotel. I would not give it a 3.5 as promoted. I was extremely disappointed that there were no tea bags in my room nor in the lobbey where there was a coffee station set up. I was told I could buy a cup in the restaurant.

Price This location is in a rough part of town, there were shady people walking around at midnight. All of the rooms have outside access.. There were cigarette butts in the hallway and stairs.it is next to a truck stop as well as a convenience store. The carpet

Quiet room, 2 sinks in bathroom area & sitting area. Not familiar with Albuquerque I was a bit concerned with the area near us and there was an event at the hotel which caused issues in locating parking. There wasn't a refrigerator in the room or an ice machine on our floor.

The convenience of the restaurant. We could just stop and rest. The traffic noise was terrible. You could hear the traffic very bad.

Walking distance was far from my car. Water was cold for the shower

Staff uncooperative. Food left in hallway notcleaned up in three days. Significant delays in getting towels. Poor training inconsistent responses to questions will not stay here again

Half the lights didn't function. Wifi could not be made to work despite hotel staff help. Bath tub was not fully clean. Wait for elevators took way too long in the evenings. Food was so-so. Noise from outside activities made sleep difficult.

The meeting rooms appeared to be popular, as the meeting attendees basically took over the public spaces of the hotel during the day (If attending a meeting do not stay here) Photos are deceptive.Mattress old, uncomfortable. WIFI down entire time(I was told was normal). Storage room issue caused a fire alarm in our room, evacuated in the night. People begging for money in the parking lot. Staff apathetic-used to complaints!

I liked the clean room and the large bed. Loud music and far from office.

good location, close to main roads very annoying wind noise whistled through gaps in sliding glass door.used shampoo bottles and used soap were left on the bath tubtemperture control for air conditioning was not working well.annoying A/C noise

The hotel is very quiet, the pool is big and attractive and the room was spacious; the bed is magnificent, but the bathroom was small and uncomfortable. Maybe good for one night, but not for a week. The hotel has room for improvement in cleanliness. Not even a nice tip and a request at the front desk could convince the housekeeper to give a good clean to the shower area. The the bed was always in great condition.

When I requested a quiet room the staff obliged and moved me to an inner location which was indeed quiet. The room was clean and inviting. Even though I had the 'do not disturb' tag haning from the outside door knob, the housecleaning staff woke me (from a much needed, sound sleep) to ask when I was leaving. Not acceptable and no 'I'm sorry' from the front desk makes up for that disruption.

Convenient to UNM and the freeway. Room was nice, and large. Neighborhood around the hotel was kinda sketchy and too much noise from the freeway.

The layout of the room - The toilets don't flush well - the tank had to be replaced - TV IS HORRIBLE in selection and reception - they were unable to make it so I could pay for movies... only one elevator bad parking options extremely expensive restaurant... ugh

I didn't like the fact that the room smelled like old mildew and I was told there were no rooms available on the upper levels, the receptionistn was not very nice.

clean and spacious Much, much to noisy--freeway and streets were buzzing at 5:00AM

Staff was vey nice 1. went to take shower, brown water came out2. to open bathroom needed to kick the bottom of the door3. had to kill 3 spiders4. glasses were dirty5. T.V & Night stands had sticky glass rings

Clean and friendly staff, easy access to facilities, small bathroom, with little amenities

It was a nice hotel, and the room was spacious. There was trash in the bathroom waste basket. There was a used coffee packet in the coffee maker. The bottom sheet of the bed didn't cover the entire mattress, mattress at the feet was exposed. Front desk didn't answer on first call for some toothpaste.

the staff was very friendly the room was very dirty when we checked in and the room service was very understaffed

Leaving it Key card didn't work, ac broken moved rooms no toilet paper needed extra towels and toilet paper that never came. Only one coffee cup in the room and house keeping was rude..

Ratings were decent and hotel is very close to the airport Service in the bar was good. Service at the tables around the bar area was poor at best. The tables outside around the pool area were blocked off for a private wedding Saturday afternoon and early evening.

I liked the central location. No Parking. I had to park in the back lot next to the adjacent Hotel.

The dinner we ordered from room service was delicious. We didn't like the fact that there was no fridge in the room. There was no fan in the bathroom to circulate air. I also didn't like having to pay 50 dollars for my dog.

the only positive remark I can leave about this hotel is that the rooms were clean and beds were comfortable. Front desk staff is friendly. The plaza and pool area were dirty and littered with debris from the trees. Leaves, sticks and trash everywhere. Also, the shower curtain did not fit and the bathroom flooded. Very NOISY in rooms on lower levels. And my room smelled of cigarettes.

Fantastic location for late travel. I wanted wifi but they did not tell me where they put us out of 'the tower' area that it would not be there. Out side doors did not work with the card, we only got in as other people on the inside opened the door for us!

Unable to contact Crowne Plaza by phone. Not in the Albuquerque telephone book. Reservation desk is in India. Crowne Plaza Pyrmid does not answer published phone number. Cattleman