Hotel vicino a
Honda Center,
Anaheim

Punti negativi: I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.

Punti negativi: Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates.

Punti positivi: The crew was great! The seats are never comfortable on economy flights.

Punti negativi: All was good

Punti negativi: No luggage and you had 4 hours! And 20 min late. Not good

Punti negativi: The least comfortable and smallest narrow business class seats ever

Punti positivi: Quick access to the airport and gates

Punti negativi: Free food on board

Punti positivi: Really nice crew and quite good food

Punti negativi: BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer.

Punti negativi: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.

Punti positivi: Very efficient.

Punti negativi: Better airflow in cabin, letting you know about meals before getting to plane.

Punti negativi: The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Punti positivi: service and timing were great

Punti negativi: Have kinder staff. Be more customer oriented. Be more like Westjet.

Punti positivi: Friendly staff

Punti negativi: Didn’t get to pick seats

Punti positivi: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Punti negativi: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Punti positivi: Aircraft and cabin crew were superb.

Punti negativi: None